Plants arrived very healthy and a sensible size to grow in their new environment. They were well packaged. Gardening Direct do not offer an enormous range of plants, but in my experience what they... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
The Agastache when received were not only rather small for the discounted price (let alone the original price) they were so severely heat damaged that they will probably not survive. The positive side... Ver mais
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Ordered 6 oleander plants from Gardening Direct. I was concerned due the extreme heat we have been having the condition they would arrive. However, I needn’t have worried they were excellently packe... Ver mais
A empresa respondeu
I have bought pre-planted hanging baskets from this company a few times and they are simply beautiful. I bought two this year and was lucky to get them at the sale price and they are beautiful. I wo... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Gardening Direct are one of the lead Bedding Plant Suppliers in the UK. We also offer a fantastic range of Shrubs, Perennials, Bulbs, Accessories & much more!
Informações de contacto
Reino Unido
- gardeningdirect.co.uk
4,2
Bom
25 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Wonderful healthy plants
Wonderful healthy plants. Delivered with care and well packaged.
I will order from this site again.
10 de junho de 2026
Resposta da Gardening Direct
Hello,
We're so pleased your healthy plants were delivered with care and well packaged. Thank you for your feedback; we look forward to serving you again!
Kind regards,
Gardening Direct Customer Service
Very poor quality
We ordered a 50th Wedding anniversary rose to give as a present, but the one that came had no buds, a few dead leaves and very little new growth. We were embarrassed when we gave it to our friends. Very poor quality.
17 de junho de 2026
Resposta da Gardening Direct
Hello,
We are truly sorry to hear about the condition of the rose you received for such a special occasion. We understand your disappointment and embarrassment, and we sincerely regret that the quality did not meet your expectations or our standards. We are reviewing our quality control processes to prevent this from happening again.
Kind regards,
Gardening Direct Customer Service
Excellent services
Excellent services, all the plants were well packed in the boxes and none were damaged.
10 de junho de 2026
Resposta da Gardening Direct
Hello,
We're so pleased to hear that your plants arrived well-packed and undamaged. Thank you for your excellent feedback!
Kind regards,
Gardening Direct Customer Service
I took the special offer
I took the special offer, acceptable value for money, but the garden ready plants were well ready. With a little tender care they are starting to recover with about75% as some of the stems had broken in transport. Overall ok
17 de junho de 2026
Resposta da Gardening Direct
Hello,
We're glad to hear that with some care, your plants are starting to recover. We're sorry to learn that some stems were broken during transit and that the plants were more mature than expected. We are always working to improve the condition of our plants upon arrival.
Kind regards,
Gardening Direct Customer Service
Resposta da Gardening Direct
Hello,
We're so glad you're happy with the plant quality and quick delivery! We appreciate your kind words and look forward to your next purchase.
Kind regards,
Gardening Direct Customer Service
All great plants ⭐️⭐️⭐️⭐️⭐️😊
16 de junho de 2026
Resposta da Gardening Direct
Hello,
Thank you for your positive feedback; it means a lot to us.
Kind regards,
Gardening Direct Customer Service
Excellent customer sevice
My order wasn't in the condition that I was expecting as I have always had excellent plants and plugs I emailed to advise you of my problem and was immediately sent a replacement so was very pleased with service and have no problem buying your products again
9 de junho de 2026
Resposta da Gardening Direct
Hello,
We're sorry to hear your initial order wasn't in the condition you expected, but we're delighted that our prompt replacement service met your satisfaction. We appreciate your continued trust in our products.
Kind regards,
Gardening Direct Customer Service
When my pkants arrived they were all…
When my pkants arrived they were all bashed about plus most of the leaves were loose in the box.. the box was sturdy.. but the plants were rattling around and got very damaged.. i was very upset when i paid good money and to me they were in very poor condition.. im so sorry to have to moan
16 de junho de 2026
Resposta da Gardening Direct
Hello,
We are truly sorry to hear that your plants arrived in such a damaged condition, especially after you paid good money for them. We understand your upset and are reviewing our packaging procedures to prevent plants from shifting and getting damaged during transit.
Kind regards,
Gardening Direct Customer Service
Resposta da Gardening Direct
Hello,
We're so pleased you received excellent plants in good condition! We appreciate you sharing your positive experience with us.
Kind regards,
Gardening Direct Customer Service
Resposta da Gardening Direct
Hello,
We're glad your plants were good and well-packed. We appreciate you sharing your positive experience with us.
Kind regards,
Gardening Direct Customer Service
Quite expensive for the size of plants…
Quite expensive for the size of plants delivered. Some could have been in a better condition.
16 de junho de 2026
Resposta da Gardening Direct
Hello,
We appreciate your feedback regarding the plant sizes and condition. We are always working to improve our offerings.
Kind regards,
Gardening Direct Customer Service
Resposta da Gardening Direct
Hello,
We're happy you enjoyed our plants and prices! Thank you for your positive feedback; it means a lot to us.
Kind regards,
Gardening Direct Customer Service
Lovely strong plants
Lovely strong plants, packing great, so arrived
in good condition
16 de junho de 2026
Resposta da Gardening Direct
Hello,
We're so pleased to hear that your plants are strong and arrived in good condition, thanks to our careful packing. Your positive feedback is much appreciated!
Kind regards,
Gardening Direct Customer Service
Most of plants were ok
Most of plants were ok, but busy lizzies were not very good. I did complain and you sent me replacement plants. They were very overgrown and leggy. Bit disappointed with my experience this time. Normally the plants I receive are very good. Hope next time I order I will not be disappointed.
8 de junho de 2026
Resposta da Gardening Direct
Hello,
We're truly sorry to hear that your experience this time was disappointing, especially with the Busy Lizzies and their replacements. We appreciate your feedback and hope to provide you with a much better experience on your next order.
Kind regards,
Gardening Direct Customer Service
Good web site
Good web site. Beautiful plants all doing well. Easy to order. Fast delivery
16 de junho de 2026
Resposta da Gardening Direct
Hello,
We're so pleased you found our website easy to use, that your beautiful plants are doing well, and that you experienced fast delivery! Thank you for your wonderful feedback.
Kind regards,
Gardening Direct Customer Service
Plants in good condition when they…
Plants in good condition when they arrived. Packaging was good protecting their journey!
15 de junho de 2026
Resposta da Gardening Direct
Hello,
We appreciate your positive feedback! We're happy your plants arrived in good condition and the packaging protected them well during their journey.
Kind regards,
Gardening Direct Customer Service
Resposta da Gardening Direct
Hello,
We're so glad to hear your baskets arrived safely and well-protected. We appreciate your positive feedback!
Kind regards,
Gardening Direct Customer Service
Lovely Rose - But Wrong Colour!
I ordered a white standard rose especially to have as a memento of our Pearl wedding anniversary, and ensured I ordered it in time so that it would be in flower for the special occasion. The items I ordered were in good condition but once the buds opened I was dismayed to discover they were red.
I contacted customer services but it took almost a week for the team to get in touch as all initial contact is dealt with by their AI advisor, Ivy. By the time they responded, the white roses were all sold out, despite my checking when I initially contacted them when they were in stock.
Gardening Direct failed to send the correct item and then failed again to deal timely with the issue and as a result I was left having to purchase from another business. They were amazing and my white standard rose was delivered the next day, in time for our anniversary.
15 de maio de 2026
Resposta da Gardening Direct
Hello,
We are truly sorry to hear about the issues you experienced with your recent order, especially given the special occasion of your Pearl wedding anniversary. We understand how disappointing it must have been to receive red roses instead of the white ones you specifically ordered and to then face delays in resolving the matter. We acknowledge our process for handling customer service inquiries needs improvement, and we are actively working to enhance our response times and ensure our AI advisor, Ivy, effectively triages urgent concerns. We appreciate you bringing this to our attention, as your feedback is invaluable in helping us refine our services and prevent similar situations for other customers.
Kind regards,
Gardening Direct Customer Service
Begonia Apricot Fiery Shades GR10
Begonia Apricot Fiery Shades GR10
Order the above begonina's. Initall order arrived 2 of the plugs not alive. Contacted customer service very polite and re- ordered the replacement plants.
Replacement order arrived quickly in worse condition than the original order. The plants that were bearly alive were incredibly leggy. Messaged customer services messaged with pictures 17 days ago still no response.
8 de junho de 2026
Resposta da Gardening Direct
Hello,
We are very sorry to hear about the issues you've experienced with both your initial and replacement begonia orders. It's truly disappointing that the replacement plants arrived in poor condition and that you haven't received a response to your follow-up message. We understand your frustration and are looking into this immediately.
Kind regards,
Gardening Direct Customer Service
As usual no problems and first class…
As usual no problems and first class service.
15 de junho de 2026
Resposta da Gardening Direct
Hello,
We are so happy to hear that you experienced no problems and received first-class service, as usual! We truly appreciate your continued positive feedback.
Kind regards,
Gardening Direct Customer Service
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