I ordered a lemon tree and strawberries + strawberry planter as a present with birthday money I had received. The order left the nursery ok but unfortunately inpost never delivered it. I complained to... Ver mais
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Leia as opiniões dos outros
I was able to speak quickly and directly to a representative regarding my order who knew exactly where my flowers were and when they would be despached for delivery. Unfortunately the plants were i... Ver mais
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turned up squashed into a box that was too small with no space for airflow .... accept that baking in a couriers van is not Gardening Direct's problem .... emailed and received a nonsense AI response... Ver mais
A empresa respondeu
Poor plants arrived looking rather sorry for themselves as they were fully grown and rather battered. I delayed this review to await recovery. They have all recovered and are looking happy now. Wel... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Gardening Direct are one of the lead Bedding Plant Suppliers in the UK. We also offer a fantastic range of Shrubs, Perennials, Bulbs, Accessories & much more!
Informações de contacto
Reino Unido
- gardeningdirect.co.uk
4,2
Bom
25 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Gardening Direct
Hello,
We're glad your plants were good and well-packed. We appreciate you sharing your positive experience with us.
Kind regards,
Gardening Direct Customer Service
Quite expensive for the size of plants…
Quite expensive for the size of plants delivered. Some could have been in a better condition.
16 de junho de 2026
Resposta da Gardening Direct
Hello,
We appreciate your feedback regarding the plant sizes and condition. We are always working to improve our offerings.
Kind regards,
Gardening Direct Customer Service
Resposta da Gardening Direct
Hello,
We're happy you enjoyed our plants and prices! Thank you for your positive feedback; it means a lot to us.
Kind regards,
Gardening Direct Customer Service
Lovely strong plants
Lovely strong plants, packing great, so arrived
in good condition
16 de junho de 2026
Resposta da Gardening Direct
Hello,
We're so pleased to hear that your plants are strong and arrived in good condition, thanks to our careful packing. Your positive feedback is much appreciated!
Kind regards,
Gardening Direct Customer Service
Most of plants were ok
Most of plants were ok, but busy lizzies were not very good. I did complain and you sent me replacement plants. They were very overgrown and leggy. Bit disappointed with my experience this time. Normally the plants I receive are very good. Hope next time I order I will not be disappointed.
8 de junho de 2026
Resposta da Gardening Direct
Hello,
We're truly sorry to hear that your experience this time was disappointing, especially with the Busy Lizzies and their replacements. We appreciate your feedback and hope to provide you with a much better experience on your next order.
Kind regards,
Gardening Direct Customer Service
Good web site
Good web site. Beautiful plants all doing well. Easy to order. Fast delivery
16 de junho de 2026
Resposta da Gardening Direct
Hello,
We're so pleased you found our website easy to use, that your beautiful plants are doing well, and that you experienced fast delivery! Thank you for your wonderful feedback.
Kind regards,
Gardening Direct Customer Service
Plants in good condition when they…
Plants in good condition when they arrived. Packaging was good protecting their journey!
15 de junho de 2026
Resposta da Gardening Direct
Hello,
We appreciate your positive feedback! We're happy your plants arrived in good condition and the packaging protected them well during their journey.
Kind regards,
Gardening Direct Customer Service
Resposta da Gardening Direct
Hello,
We're so glad to hear your baskets arrived safely and well-protected. We appreciate your positive feedback!
Kind regards,
Gardening Direct Customer Service
Lovely Rose - But Wrong Colour!
I ordered a white standard rose especially to have as a memento of our Pearl wedding anniversary, and ensured I ordered it in time so that it would be in flower for the special occasion. The items I ordered were in good condition but once the buds opened I was dismayed to discover they were red.
I contacted customer services but it took almost a week for the team to get in touch as all initial contact is dealt with by their AI advisor, Ivy. By the time they responded, the white roses were all sold out, despite my checking when I initially contacted them when they were in stock.
Gardening Direct failed to send the correct item and then failed again to deal timely with the issue and as a result I was left having to purchase from another business. They were amazing and my white standard rose was delivered the next day, in time for our anniversary.
15 de maio de 2026
Resposta da Gardening Direct
Hello,
We are truly sorry to hear about the issues you experienced with your recent order, especially given the special occasion of your Pearl wedding anniversary. We understand how disappointing it must have been to receive red roses instead of the white ones you specifically ordered and to then face delays in resolving the matter. We acknowledge our process for handling customer service inquiries needs improvement, and we are actively working to enhance our response times and ensure our AI advisor, Ivy, effectively triages urgent concerns. We appreciate you bringing this to our attention, as your feedback is invaluable in helping us refine our services and prevent similar situations for other customers.
Kind regards,
Gardening Direct Customer Service
Begonia Apricot Fiery Shades GR10
Begonia Apricot Fiery Shades GR10
Order the above begonina's. Initall order arrived 2 of the plugs not alive. Contacted customer service very polite and re- ordered the replacement plants.
Replacement order arrived quickly in worse condition than the original order. The plants that were bearly alive were incredibly leggy. Messaged customer services messaged with pictures 17 days ago still no response.
8 de junho de 2026
Resposta da Gardening Direct
Hello,
We are very sorry to hear about the issues you've experienced with both your initial and replacement begonia orders. It's truly disappointing that the replacement plants arrived in poor condition and that you haven't received a response to your follow-up message. We understand your frustration and are looking into this immediately.
Kind regards,
Gardening Direct Customer Service
As usual no problems and first class…
As usual no problems and first class service.
15 de junho de 2026
Resposta da Gardening Direct
Hello,
We are so happy to hear that you experienced no problems and received first-class service, as usual! We truly appreciate your continued positive feedback.
Kind regards,
Gardening Direct Customer Service
Ease and choice of ordering
Easy to place an order and to pay for it. A wide choice and the ability to pre order.
8 de junho de 2026
Resposta da Gardening Direct
Hello,
We're delighted to hear that you found the ordering and payment process easy! It's also great that you appreciated the wide choice and the option to pre-order. Thank you for your positive feedback!
Kind regards,
Gardening Direct Customer Service
Well listed web page
Well listed web page. Good variety of quality plants.
Quick delivery.
8 de junho de 2026
Resposta da Gardening Direct
Hello,
We're so glad you found our website helpful and appreciated our plant selection. We're also happy our delivery was quick!
Kind regards,
Gardening Direct Customer Service
Good quality plants packed and…
Good quality plants packed and delivered carefully.
15 de junho de 2026
Resposta da Gardening Direct
Hello,
We're happy to hear you received good quality plants that were carefully packed and delivered! We appreciate your feedback.
Kind regards,
Gardening Direct Customer Service
Great value
Items were up to standing within a week after planting they are thriving
29 de junho de 2026
Resposta da Gardening Direct
Hello,
We appreciate your positive feedback! We're so pleased to hear your items are thriving so well after planting.
Kind regards,
Gardening Direct Customer Service
good plants delivered on time
15 de junho de 2026
Resposta da Gardening Direct
Hello,
We're so happy you received good plants with quick delivery! We appreciate you taking the time to share your positive experience.
Kind regards,
Gardening Direct Customer Service
Never expected replacement of my whole…
Never expected replacement of my whole order!
3 de junho de 2026
Resposta da Gardening Direct
Hello,
We're glad to hear from you and appreciate your feedback. We always strive to ensure our customers receive the best possible service.
Kind regards,
Gardening Direct Customer Service
Hanging baskets
I purchased 4 ready planted hanging baskets. They arrived boxed and in great condition due to superb, secure packaging and careful delivery by the Courier. The plants are healthy and colourful and will soon be cascading over the baskets. Well done Gardening Direct
8 de junho de 2026
Resposta da Gardening Direct
Hello,
We are so pleased to hear that your ready-planted hanging baskets arrived in great condition, thanks to the superb packaging and careful delivery. It's wonderful that your plants are healthy and colorful and will soon be cascading beautifully! Thank you for your kind words.
Kind regards,
Gardening Direct Customer Service
Although the plants were well wrapped…
Although the plants were well wrapped and still alive when they arrived, despite the heat, unfortunately the courier didn't handle the box carefully and several plants and soil had fallen out of the pots. Hopefully they will recover. 25/6/2026
11 de junho de 2026
Resposta da Gardening Direct
Hello,
We are sorry to hear about the condition of your plants upon arrival. We understand your frustration regarding the courier's handling. We are reviewing our packaging and courier procedures to prevent this.
Kind regards,
Gardening Direct Customer Service
Good conditioned plants
Delivered in a reasonable time. Well packaged. Plants in a good condition.
8 de junho de 2026
Resposta da Gardening Direct
Hello,
We are so pleased the delivery was timely, well-packaged, and the plants arrived in good condition. Thank you for your kind words!
Kind regards,
Gardening Direct Customer Service
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