I was able to speak quickly and directly to a representative regarding my order who knew exactly where my flowers were and when they would be despached for delivery. Unfortunately the plants were i... Ver mais
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Leia as opiniões dos outros
Poor plants arrived looking rather sorry for themselves as they were fully grown and rather battered. I delayed this review to await recovery. They have all recovered and are looking happy now. Wel... Ver mais
A empresa respondeu
Brilliant service unfortunately one plant was not so healthy and did not survive a week but would still use again and would still recommend as the weather lately has been excessively hot so presume t... Ver mais
A empresa respondeu
turned up squashed into a box that was too small with no space for airflow .... accept that baking in a couriers van is not Gardening Direct's problem .... emailed and received a nonsense AI response... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Gardening Direct are one of the lead Bedding Plant Suppliers in the UK. We also offer a fantastic range of Shrubs, Perennials, Bulbs, Accessories & much more!
Informações de contacto
Reino Unido
- gardeningdirect.co.uk
4,2
Bom
25 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Gardening Direct
Hello,
We're so pleased your lovely plant arrived in good condition! We appreciate you sharing your positive experience with us.
Kind regards,
Gardening Direct Customer Service
Good Service
Plug plants arrived in good condition even though there was a delay with the delivery.
18 de junho de 2026
Resposta da Gardening Direct
Hello,
We're so happy to hear that your plug plants arrived in good condition, despite the delivery delay. We appreciate your understanding and positive feedback!
Kind regards,
Gardening Direct Customer Service
Great online gardening service.
The ordering process was easy and straightforward. Emails notifying me about the delivery process were all helpful, and when the plant arrived it was in great condition (despite it being in one of the recent heatwaves)! It was planted out in the cool of the evening, plenty of watering and it thrives! A great addition to the garden & thanks for your service. I’d definitely recommend Gardening Direct.
18 de junho de 2026
Resposta da Gardening Direct
Hello,
We're so pleased to hear that your ordering process was easy and that our delivery notifications were helpful. It's wonderful to know your plant arrived in great condition despite the heatwave and is now thriving in your garden! We truly appreciate your kind words and recommendation.
Kind regards,
Gardening Direct Customer Service
In extreme hot weather I feared the…
In extreme hot weather I feared the plants would arrive in a sorry condition. Pleased to note how fresh they were.
25 de junho de 2026
Resposta da Gardening Direct
Hello,
We're so happy to hear that your plants arrived in such fresh condition, especially given your concerns about the hot weather. Thank you for sharing your positive feedback!
Kind regards,
Gardening Direct Customer Service
Resposta da Gardening Direct
Hello,
We're so glad you found our pricing satisfactory and our website easy to navigate. We appreciate your positive feedback!
Kind regards,
Gardening Direct Customer Service
I got in contact with the seller…
I got in contact with the seller stating that I had quite a few leaves with rust fungus when it arrived and wanted to know if it will affect the rest of the plant send 2 messages and it only stated they will get in touch but they didn't
18 de junho de 2026
Resposta da Gardening Direct
Hello,
We are truly sorry to hear about the rust fungus on your plant and the lack of follow-up regarding your concerns. We understand your frustration when you didn't receive a response after reaching out. We are actively reviewing our communication process to ensure all inquiries are addressed promptly and thoroughly. We appreciate you bringing this to our attention.
Kind regards,
Gardening Direct Customer Service
Resposta da Gardening Direct
Hello,
We are so pleased you had such a positive experience with our company, plants, and accessories! Thank you for your kind words.
Kind regards,
Gardening Direct Customer Service
Damaged items and no reply to my email
25 de junho de 2026
Resposta da Gardening Direct
Hello,
We are truly sorry your items arrived damaged.
We can see someone replied to your email earlier this week. Please could you check?
Kind regards,
Gardening Direct Customer Service
Again a quality purchase of plants …
Again a quality purchase of plants well packaged and secure posting. ...first rate trader... Buy with confidence!👍
18 de junho de 2026
Resposta da Gardening Direct
Hello,
We're so pleased to hear about your quality purchase and that your plants were well-packaged and securely posted. Thank you for your confidence in us!
Kind regards,
Gardening Direct Customer Service
Delivered packaged securely
Delivered packaged securely, good quality plants and value for money. Would strongly recommend
18 de junho de 2026
Resposta da Gardening Direct
Hello,
We're so pleased your plants arrived securely packaged, were of good quality, and offered great value. Thank you for your strong recommendation!
Kind regards,
Gardening Direct Customer Service
I was surprised how long form order to…
I was surprised how long form order to delivery would take. On arrival the plants were of substantial size but unfortunately there was damage to a few due to the transportation process. They were somewhat expensive. Those that have bloomed have been of good stock.
16 de junho de 2026
Resposta da Gardening Direct
Hello,
We're glad to hear that the plants that have bloomed are of good quality. We sincerely apologize for the longer-than-expected delivery time and the damage some plants sustained during transit. We are always working to improve our packaging and delivery process.
Kind regards,
Gardening Direct Customer Service
New style/colour 30L tubs
New style/colour 30L tubs, great price, prompt delivery and first c lass condition, whats not to like.
24 de junho de 2026
Resposta da Gardening Direct
Hello,
We're so glad to hear you're pleased with the new style and color of our 30L tubs, and that our delivery was prompt! Thank you for your wonderful feedback.
Kind regards,
Gardening Direct Customer Service
Resposta da Gardening Direct
Hello,
Thank you for your positive feedback. We are so pleased to hear that you are happy with the plants you received.
Kind regards,
Gardening Direct Customer Service
Very direct and straight forward
Very direct and straight forward, efficient and tidy delivery impressed with the company
23 de junho de 2026
Resposta da Gardening Direct
Hello,
We're so pleased to hear that your delivery was efficient and tidy. Thank you for being impressed with our company and for your positive feedback!
Kind regards,
Gardening Direct Customer Service
the condition of the plants was really…
the condition of the plants was really good when delivered
16 de junho de 2026
Resposta da Gardening Direct
Hello,
We're so pleased to hear that the plants arrived in really good condition! We truly appreciate your positive feedback.
Kind regards,
Gardening Direct Customer Service
I was very disappointed with some of…
I was very disappointed with some of the flowers I received. I wrote to make a complaint about these flowers and I didn't receive either an acknowledgement or reply.
23 de junho de 2026
Resposta da Gardening Direct
Hello,
We are truly sorry to hear about your disappointment with the flowers you received and that your complaint went unacknowledged. We understand how frustrating this must be. We are reviewing our customer service process to ensure this doesn't happen again.
Kind regards,
Gardening Direct Customer Service
Resposta da Gardening Direct
Hello,
We're so pleased to hear that your plants were of good quality, healthy, and well-packaged! We appreciate you taking the time to share your positive experience.
Kind regards,
Gardening Direct Customer Service
Petunia plants
Nice petunia plants in good condition Delivered in a timely manner. Looking great in the garden and taken well.
16 de junho de 2026
Resposta da Gardening Direct
Hello,
We're so pleased your petunia plants arrived in good condition and were delivered in a timely manner. It's wonderful to hear they are looking great and thriving in your garden! Thank you for your positive feedback.
Kind regards,
Gardening Direct Customer Service
Beautiful plants, excellent service.
Plants arrived in good condition, looking lovely. I was notified of the date they were despatched and this was followed up with the actual day of delivery and an expected time slot. They arrived within that time slot. Congratulations Gardening Direct, an excellent service.
22 de junho de 2026
Resposta da Gardening Direct
Hello,
We're so pleased to hear that your plants arrived in such good condition and that you were happy with our delivery service. Thank you for your kind words and for choosing us!
Kind regards,
Gardening Direct Customer Service
Quality of plants received and the…
Quality of plants received and the careful packaging.
15 de junho de 2026
Resposta da Gardening Direct
Hello,
We're so pleased to hear about the quality of the plants you received and the careful packaging! Thank you for your positive feedback.
Kind regards,
Gardening Direct Customer Service
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