I was able to speak quickly and directly to a representative regarding my order who knew exactly where my flowers were and when they would be despached for delivery. Unfortunately the plants were i... Ver mais
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Leia as opiniões dos outros
Poor plants arrived looking rather sorry for themselves as they were fully grown and rather battered. I delayed this review to await recovery. They have all recovered and are looking happy now. Wel... Ver mais
A empresa respondeu
Brilliant service unfortunately one plant was not so healthy and did not survive a week but would still use again and would still recommend as the weather lately has been excessively hot so presume t... Ver mais
A empresa respondeu
turned up squashed into a box that was too small with no space for airflow .... accept that baking in a couriers van is not Gardening Direct's problem .... emailed and received a nonsense AI response... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Gardening Direct are one of the lead Bedding Plant Suppliers in the UK. We also offer a fantastic range of Shrubs, Perennials, Bulbs, Accessories & much more!
Informações de contacto
Reino Unido
- gardeningdirect.co.uk
4,2
Bom
25 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Gardening Direct
Hello,
We are so glad to hear that you received your plants and that you are happy with them. We appreciate your positive feedback!
Kind regards,
Gardening Direct Customer Service
Hanging baskets and garden plants.
I've bought a few hanging baskets and garden plants recently from Gardening Direct and been absolutely delighted with the quality.
I had one small issue where there was some slight damage to a hanging basket, which I'm guessing happened on transit, but customer services responded very quickly and resolved the issue. 1st class service.
22 de junho de 2026
Resposta da Gardening Direct
Hello,
We are so happy to hear you've been delighted with the quality of your recent purchases! We appreciate you bringing the transit damage to our attention and are pleased our customer service team could resolve it quickly for you. Thank you for your kind words and for recognizing our service.
Kind regards,
Gardening Direct Customer Service
Great plants and delivery
22 de junho de 2026
Resposta da Gardening Direct
Hello,
We're so happy to hear that you are pleased with our plants and the delivery service! Thank you for your positive feedback.
Kind regards,
Gardening Direct Customer Service
On time, good condition, beautiful flowers.
Received flowers on time, in good condition and looking wonderful.
15 de junho de 2026
Resposta da Gardening Direct
Hello,
We're so pleased your flowers arrived on time, in good condition, and looking wonderful. Thank you for your kind feedback!
Kind regards,
Gardening Direct Customer Service
Good quality plants and affordable…
Good quality plants and affordable offers for us less wealthy!
22 de junho de 2026
Resposta da Gardening Direct
Hello,
We're so pleased you found our plants to be of good quality and that our offers are affordable. Thank you for your positive feedback!
Kind regards,
Gardening Direct Customer Service
I have never been disappointed with any…
I have never been disappointed with any of my deliveries or the quality of plants in the past they have always been absolutely perfect and delivered in perfect condition and on time, but unfortunately, according to my track parcel updates I think they were in transit to long from when you informed me that they had been dispatched, 3 of the Fuchsia's out of the 6 were crushed and very dry, but more disappointing was the Lemon Tree that I ordered for the gentleman I ordered for his 80th birthday as I am his fulltime carer, was so dry and 5 of the 9 lemons that I guess were originally on the tree had fallen off the tree and loose in the box
.
19 de junho de 2026
Resposta da Gardening Direct
Hello,
We are truly sorry to hear about the condition of your recent plant delivery, especially given your positive past experiences with us. We understand how disappointing it must have been to receive the fuchsias and the lemon tree in such a state, particularly as the lemon tree was intended for a special 80th birthday gift. We appreciate you bringing the transit time and the damage to our attention. We are reviewing our dispatch and packaging processes to prevent similar issues in the future and ensure our plants arrive in perfect condition, as you've come to expect from us. Your feedback is invaluable as we continuously strive to improve our service.
Kind regards,
Gardening Direct Customer Service
Plants arrived promptly and they are…
Plants arrived promptly and they are good quality and value.
22 de junho de 2026
Resposta da Gardening Direct
Hello,
We're so pleased your plants arrived promptly and were of good quality and value. We appreciate your positive feedback!
Kind regards,
Gardening Direct Customer Service
Delivery was very slow
Delivery was very slow.
Delivery driver ignored my instructions where to leave the box.
Plants were in a poor condition.
Despite my repotting plants, they have all died.
22 de junho de 2026
Resposta da Gardening Direct
Hello,
We're so sorry to hear about the slow delivery and that the driver disregarded your instructions. We deeply regret that the plants arrived in such poor condition and ultimately did not survive despite your efforts. We appreciate your feedback and will review our delivery and plant handling processes.
Kind regards,
Gardening Direct Customer Service
Keep me informed of delivery
Keep me informed of delivery
Good offer for compost .have not had many complaints about quality.
12 de junho de 2026
Resposta da Gardening Direct
Hello,
We're delighted to hear you found a good offer on compost and are generally happy with the quality. We appreciate your feedback regarding delivery updates and will certainly take it into consideration.
Kind regards,
Gardening Direct Customer Service
Unfortunately my order of two Chandos…
Unfortunately my order of two Chandos Beauty roses did not arrive (apparently lost in the post) and so I had to make contact by email and also by making a phone call!
I was pleased to receive an email asking if I’d like to receive a full refund or re-order if stocks allowed.
I was delighted to receive my two replacement roses soon after I had chosen to re-order!
The roses were in great condition so Thank you!
12 de junho de 2026
Resposta da Gardening Direct
Hello,
We are truly sorry to hear about the initial issue with your Chandos Beauty rose order and the inconvenience this caused. We are pleased that our team was able to resolve this for you promptly and that your replacement roses arrived in excellent condition. Thank you for your understanding and positive feedback.
Kind regards,
Gardening Direct Customer Service
Plants delivered on time in good…
Plants delivered on time in good condition. Packaging very good. Good price.
19 de junho de 2026
Resposta da Gardening Direct
Hello,
We are so pleased to hear that your plants arrived on time and in good condition, and that you were happy with both the packaging and the price. Thank you for your wonderful feedback!
Kind regards,
Gardening Direct Customer Service
Nice plants,delivered on time
19 de junho de 2026
Resposta da Gardening Direct
Hello,
We're so happy you received nice plants with quick delivery! We appreciate you taking the time to share your positive experience.
Kind regards,
Gardening Direct Customer Service
Delivery service great
Delivery service great, easy to order and great quality plants 🪴 👌 👍 😀 👏
19 de junho de 2026
Resposta da Gardening Direct
Hello,
We're so pleased you found our delivery service great, that ordering was easy, and that you received great quality plants! Thank you for your wonderful feedback.
Kind regards,
Gardening Direct Customer Service
Delayed during delivery
It appears that the order was despatched on a Thursday which resulted in delivery being delayed until the following Monday by which time the plants were suffering. Although I potted them up immediately on arrival, several of the Phlox and two (out of three) of the gerbera have not survived. It's a shame that you use Yodel - they are notoriously bad and I would not have bought from you had I realised in advance that they are your preferred delivery company
19 de junho de 2026
Resposta da Gardening Direct
Hello,
We are truly sorry to hear about the delayed delivery and the suffering plants, especially the Phlox and Gerbera that did not survive. We understand your frustration with the delivery service and regret any disappointment this has caused. We are reviewing our delivery partners to prevent similar issues.
Kind regards,
Gardening Direct Customer Service
Too hot when sent out
Have lost most of the plants as received them in the heatwave so too hot to plant out
19 de junho de 2026
Resposta da Gardening Direct
Hello,
We're so sorry to hear that your plants didn't survive due to the heatwave. We understand how disappointing this must be, and we appreciate you letting us know.
Kind regards,
Gardening Direct Customer Service
The plants arrived well packed
The plants arrived well packed. The lavender plants were fine, but I was disappointed that the other purchase didn’t have any of the bright colours shown in the ad. When I expressed this, you were good enough to give me a refund (although I would rather have had the plants).
19 de junho de 2026
Resposta da Gardening Direct
Hello,
We are glad to hear the lavender plants arrived well-packed and in good condition. We understand your disappointment regarding the color of your other purchase not matching the advertisement, and we appreciate your understanding regarding the refund. We truly wish you had received the plants you envisioned.
Kind regards,
Gardening Direct Customer Service
Resposta da Gardening Direct
Hello,
Thank you for your positive feedback; it means a lot to us.
Kind regards,
Gardening Direct Customer Service
Not As It Used To Be
I have been buying plants from Gardening Direct and before that Jersey Plants for many years and have been for the most part very satisfied with what I received. This year the plants seemed to come from “You Garden” and they have not done at all well. I ordered Antirrhinums but when I arrived there were many broken plants and they did not look healthy. They sent replacements and nearly have of these were broken. I also ordered a number of Begonias and have been planting these for years and lifting for winter storage and replanting. This year the begonias have taken ages to grow and many of them have barely grown at all. I am baffled at to what may be different. I did not want replacement Antirrhinums this time but did say how poor the begonias were and if they had any spare going I would have these instead. Unfortunately I have not received anything.
I assume You Garden are now part of Gardening Direct and I am thinking the plants no longer come from Jersay but something seems to have changed
Disappointed!!
11 de junho de 2026
Resposta da Gardening Direct
Hello,
We are truly sorry to hear about your disappointing experience with your recent plant orders. We understand your long-standing loyalty and the frustration of receiving plants that didn't meet your expectations, especially given your positive past experiences. We are concerned to learn about the broken Antirrhinums, even after a replacement shipment, and the poor growth of your Begonias. We appreciate you bringing these issues to our attention and for sharing your observations about the changes you've noticed. Your feedback is invaluable as we continuously strive to improve our plant quality and service. We are looking into what might have caused these issues and how we can prevent them in the future.
Kind regards,
Gardening Direct Customer Service
Resposta da Gardening Direct
Hello,
We're so pleased to hear that you found our website easy to use, and that you were happy with the quality of our plants and the promptness of your delivery! We appreciate your positive feedback.
Kind regards,
Gardening Direct Customer Service
Resposta da Gardening Direct
Hello,
We are delighted to hear that everything went smoothly with your experience. Thank you for taking the time to share your positive feedback; we truly appreciate it.
Kind regards,
Gardening Direct Customer Service
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