Gazeboshop Opiniões 

92
•
TrustScore: 4 em 5

4,0

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Classificada 5 em 5 estrelas

We have just taken delivery of our custom gazebo from Gazeboshop. The process was smooth and efficient. From initial contact, to delivery of the gazebo was 13 days. That also included time for... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

If you're looking for a gazebo, this is the place to go to. Their service is amazing. I bought a hex compact gazebo from here a few months ago, but it wasn't suitable for me and the markets I trade at... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We've had our Gazebo just over a year now and its still in fantastic condition. From the initial design to shipping and delivery, we've been thoroughly delighted with our custom printed 3x3m Hex50 ga... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Disappointing. AVOID. Bought a Gazebo last year and used it erected for about 8 weeks in the garden. Stored properly all winter but 1 week after erecting this year it ripped the day before the 1 year... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Construtor de gazebos

Escrito pela empresa

Gazeboshop is a leading supplier in Gazebos, shelters & event marquees in the UK & Europe. All of our gazebos are available in a range of sizes from 3m x 3m to 4m x 8m and are all available to be custom printed. Browse our range of gazebos and contact ...


Informações de contacto

4,0

Bom

TrustScore: 4 em 5

92 opiniões

5 estrelas
4 estrelas
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2 estrelas
1 estrela

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4,0

Todas as opiniões

(92)

9 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

inflatable printed gazebo…

We bought a full inflatable printed gazebo at Novembers classic car show at the NEC. It was great to discuss in person, get a quote then follow through to completion on email. Although not as cheap as a conventional gazebo this is another huge advertising banner for us and gets many compliments at shows and events, with some gazebo envy too. All in all a great product and experience to order. Thank you!

1 de janeiro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Great experience

Great communication from time of ordering, to delivery. Gazebo was easy to set up and looks like it will last a number of years.

Issue with delivery company meant that we were at risk of not being able to attend a high profile event, but Angelina went above and beyond to ensure the gazebo was with us in time.

Would definitely recommend!

21 de julho de 2023
Opinião espontânea
logótipo da Gazeboshop

Resposta da Gazeboshop

Hi Terri,

Thank you for taking the time to share your rating with us. We really appreciate your feedback.

Kind regards,
Sam

Classificada 1 em 5 estrelas

The Gazebo Shop SHOCKING EXPERIENCE

The Gazebo Shop are the most terrible company, their customer service skills are shocking not to mention the poor quality of the product. I needed my gazebo in a hurry so phoned their office to ensure they had the gazebo in the right size and colour before placing my order online, they assured me they had it in stock and it would arrive in good time for when I needed it so I placed my order for the gazebo which cost £695. I then received a telephone call from them saying they did not have that gazebo in stock but not to worry they would upgrade me to a superior model in the correct colour. When the gazebo arrived it was in the wrong colour and after phoning them I was told that they couldn't do anything about it in the necessary time frame unless I went to collect the gazebo canopy and walls in the correct colour myself from their warehouse. The drive took me 2.5 hours there and 2.5 hours back and cost me over £100 in petrol and I was told by them that they would not compensate me in any way for my time or for the petrol, after my insistence they then said they would refund me to the value of the delivery charge of £38 which I am yet to receive, still after 3 weeks. Having used my gazebo now, on only the second use the nuts and bolts have fallen out of the framework at the top of the gazebo making it impossible to erect and use safely, which has hindered my ability to trade at booked events and resulted in a huge loss of earnings and pitch fees. After having called them again to ask for a replacement gazebo and a full refund, they were not open to listening to anything that I had to say or ask, they continued to speak over me and argue with me when I was trying to make a reasonable request that they replace the gazebo. The manager cam on the phone and asked me questions which I tried to answer but I was spoken over again, the manager not prepared to listen to the answer of the question which he had asked! Furthermore they have accused me of screaming at their staff when I collected the correct coloured walls and canopy and went further to say they have this recorded on CCTV when I did no such thing. The telephone call resulted in their less than polite manager hanging up on me after telling me they are doing their best to resolve the situation. Their resolution is to send me 4 new screws and for me to fix the gazebo myself?? I am absolutely shocked by their approach to their business and their inability to provide a good quality product and service to their customers. I am a small business owner and the initial cost of the gazebo itself was a huge amount of money to be spending, now the further costs involved with collecting the right coloured canopy and wall panels, the cancelled events, the loss of earnings if running into thousands for which they make no apology! I strongly advise you not to purchase your gazebo from this company!

17 de julho de 2023
Opinião espontânea
logótipo da Gazeboshop

Resposta da Gazeboshop

Hi,

Thank you for your feedback. We take customer satisfaction very seriously here at Gazeboshop. We are very sorry and disappointed to hear that you were not satisfied with the service that you received from us on this occasion.

Having investigated your claims with the team, I’d just like to clarify the facts…

You placed an order with us on Thursday 29th June at 15:37pm (after the 1pm cut off time for same day dispatch), we called you shortly after to advise you that unfortunately the 3m x 4.5m Extreme 40 HEX Series gazebo you had purchased had gone out of stock due to processing the days orders. My colleague offered to upgrade your order to a stronger gazebo unit, at no extra cost and we dispatched this for you the next day, Friday 30th June. Your order was delivered on Monday 3rd July and you notified us that you had received the wrong colour covers on 4th July. To rectify the situation, a member of staff agreed to meet you at the office at 7:30am the day after (5th July) so you could collect the correct covers (as we didn't have time to send out replacement covers).

It was unfortunate that the wrong colour covers were sent out with your original order, and for this we apologise. We refunded the original delivery charge on Monday 10th July, this can take between 5-7 days to clear - this is very much down to your card processing company, not us.

We take customer satisfaction very seriously at Gazeboshop and strive to provide our customers with the best possible products and level of service we can. We are sorry that on this occasion you were not satisfied with the service that you received from us. Our team endeavour to rectify problems with customers both promptly and professionally (on the rare occasion that something goes wrong) as we tried to with yourself.

You later reported a fault with the frame (after it had been used) and at this time we did not have a replacement 3m x 4.5m frame in stock so the only way to resolve the problem quickly and within the time scale available, was to send out replacement nuts and bolts (free of charge). This would allow you to repair the frame in time for your next event, avoiding any event cancellations and loss of earnings. We have done our very best to help you.

Regards,
Sam (Gazeboshop)

Classificada 5 em 5 estrelas

Excellent service and quality

This is the fourth gazebo we have purchased from Gazeboshop over the last two years and, as usual, the service has been excellent and the quality of the gazebos means we will be able to use them for many years to come at our shows. Thank you also for your prompt delivery.

26 de junho de 2023
Opinião espontânea
logótipo da Gazeboshop

Resposta da Gazeboshop

Hi Val,

Thank you for taking the time to share your rating with us. We really appreciate your feedback.

Kind regards,
Sam

Classificada 5 em 5 estrelas

Bongo Tent

I bought a bongo tent for a music festival.
It arrived on time, the instructions were clear.
The material was of excellent quality and should last a good few years.
The bag in which it came was strong however a couple of lifting handles would have helped as two people could then carry it.
I was impressed with the fast and friendly communication.

23 de junho de 2023
Opinião espontânea
logótipo da Gazeboshop

Resposta da Gazeboshop

Hi David,

Thank you for taking the time to share your rating with us. We really appreciate your feedback.

Kind regards,
Sam

Classificada 5 em 5 estrelas

Fantastic item and professional service

We were blown away with a very professional product and service.
We ordered up a new table cover and added our artwork, the speed at which the order, design concept and completed article arrived at our office was amazing.
We really appreciate the service you offer and we will be back soon for some more items.

16 de junho de 2023
Opinião espontânea
logótipo da Gazeboshop

Resposta da Gazeboshop

Hi,

Thank you for taking the time to share your rating with us. We really appreciate your feedback.

Kind regards,
Sam

Classificada 4 em 5 estrelas

Not recommending this gazebo shop

Not recommending this gazebo shop at all. I've called them twice to make sure my order would be perfect and on time as I need. I was told, I should recieve gazebo in two working days. When I've ordered gazebo, with half-walls, I was told they don't have half-walls at the minute and waiting is approximately 4 weeks. I got very frustrated as I called them and asked about this desire gazebo. Then I was told I need to wait for the refund 5-7 days. Even more, I've paid with PayPal and they told me the refund depends of my bank institution. PayPal is working immediately if It comes to the refund. I am extremely frustrated as I won't have specific gazebo on time.
Just save your time and don't buy anything from there. They will tell you something and do something differently.

14 de abril de 2023
Opinião espontânea
logótipo da Gazeboshop

Resposta da Gazeboshop

Hello,

Thank you for your feedback. We take customer satisfaction very seriously here at Gazeboshop.

We’re sorry that we were unable to fulfill your gazebo half wall order. We do our best to keep the website up to date with available stock and unfortunately, your order was processed before we had a chance to review the website. To clarify my colleague got in touch with you the same day you ordered, and you were offered another colour, to wait for your colour to come back into stock or a full refund.

Unfortunately our accountant was out of the office on Friday 14th April (the day you placed your order) so we weren’t able to process the refund. I can confirm that your refund was processed this morning (Monday 17th April) back to your PayPal account.

Once again, we’re sorry we were unable to fulfill your order and disappointed to hear that you were not satisfied with the service that you received from us on this occasion.

Kind regards,
Sam (Gazeboshop)

Classificada 5 em 5 estrelas

Great customer service

Wow! I wish all customer service was like this! Quick to answer phone, cheerful, knowledgeable, do exactly what they say they’re going to do.
Thank you

3 de abril de 2023
Opinião espontânea
logótipo da Gazeboshop

Resposta da Gazeboshop

Hi Jeannie,

Thank you for taking the time to share your rating with us. We really appreciate your feedback.

Kind regards,
Sam

Classificada 5 em 5 estrelas

Company product & support

I have always found communication with them first class, always very quick and very helpful.
Our finished gazebo looks brilliant.
Definite, and 100%. recommendation.

20 de março de 2023
Opinião espontânea
logótipo da Gazeboshop

Resposta da Gazeboshop

Hi Geoff,

Thank you for taking the time to share your rating with us. We really appreciate your feedback.

Kind regards,
Sam

Classificada 5 em 5 estrelas

Great product and really friendly

Great product and really friendly, helpful and very prompt service.
Would highly recommend

10 de março de 2023
Opinião espontânea
logótipo da Gazeboshop

Resposta da Gazeboshop

Hi,

Thank you for taking the time to share your rating with us. We really appreciate your feedback.

Kind regards,
Sam

Classificada 5 em 5 estrelas

Exceptional products and even better…

Exceptional products and even better customer service. Purchased many items for both work and personal and the quality is always fantastic. Recent purchase is sky banner and feather flags and they look amazing. Highly recommend.

27 de fevereiro de 2023
Opinião espontânea
logótipo da Gazeboshop

Resposta da Gazeboshop

Hi Paul,

Thank you for taking the time to share your rating with us. We really appreciate your feedback.

Kind regards,
Sam

Classificada 5 em 5 estrelas

Great service

Communication by email from Tiffany was very quick ,arranged to view at warehouse was met and dealt with by 3 very polite staff
Quality was very good for the cost and purchased a Gazebo on the spot and took away with me
Couldn't ask for any more
Thanks

5 de janeiro de 2023
Opinião espontânea
logótipo da Gazeboshop

Resposta da Gazeboshop

Hi Paul,

Thank you for taking the time to share your rating with us. We really appreciate your feedback.

Kind regards,
Sam

Classificada 5 em 5 estrelas

Replacement Gazebo Canopy

I reported a Gazebo canopy failure, initially speaking with Ashleigh, who was most helpful, and afterwards I sent an e-mail with the details. Within the hour the matter was investigated and I was advised that a replacement would be with me the following day. Excellent response all round.
John Robinson, Rochdale

9 de novembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Great value for money

I am so glad I found this company. I needed a gazebo to cover my mobile bar over a very busy bank holiday weekend. I was amazed at how expensive some companies were until I found you. The structure was durable and really easy to put up and take down and great value for money. I will be buying more in the future.

5 de agosto de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Great Product

Very happy with the result of our personalised Gazebo :). Ashleigh helpful from start to finish. Thank you!

6 de novembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Recommend

Brought a couple of gazebos from here, customer service team have always been helpful. Even when I've had problems through not fault of my own they have gone out of their way to help me. Highly recommend.

2 de novembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Order a gazebo and flags from…

Order a gazebo and flags from Gazeboshop. Everything was bang on. Staff were super helpful, everything arrived on time and was great quality. Would absolutely recommend! Will be using them again in the future for certain.

10 de novembro de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

DONT USE THEM!!

We just spent a considerable amount with this company and was assured the gazebo will be here today but when I called this rude lady informed me that we didn't confirm he delivery address, which in fact we have over the phone and via email! She just said they have a training day so cant help me and will only send it out on Tuesday - our event now cannot go ahead because of their incompetence - train your staff in how to deal with customers! NEVER again

4 de novembro de 2022
Opinião espontânea
logótipo da Gazeboshop

Resposta da Gazeboshop

Hello,

Thank you for your feedback. We take customer satisfaction very seriously here at Gazeboshop. We are very sorry and disappointed to hear that you were not satisfied with the service that you received from us on this occasion.

Having investigated your claims with the team, I’d just like to clarify the facts…

Miguel got in touch with us on Tuesday 1st November to place an order (to which payment was not made until Wednesday afternoon, after the cut-off time of 1pm for next working day delivery). No delivery or billing address was given either, so our Sales Executive, Claudia called back the same afternoon and spoke with the hotel receptionist (in Miguel’s absence) however she couldn’t confirm the delivery address details either but assured us she would pass a message onto Miguel (who would call us back after his meeting). Claudia followed this call up, and sent an email on Wednesday afternoon to the same effect. We did not receive a reply to this email.

It was then on Friday 4th November, a full day later, that you, Michell got in touch asking where the order was (to put it politely). As I’m sure you can appreciate, no business is in a position to send orders out without having a confirmed delivery address in place. Whilst we had you on the phone, we asked again for a delivery address to which you hung up. You then emailed and repeatedly called us that afternoon (knowing the team were in staff training from midday) to which Claudia replied. I’m not sure what more we could have done?

Regards,
Sam (Gazeboshop)

Classificada 5 em 5 estrelas

Bringing sunshine into my garden

We brought a bright yellow gazebo and are so happy with it......my hubby has an eye sight problem so to help us they even put the cover on for us...the service we received from beginner to end was 100%....iwould recommend them to all..

30 de julho de 2022
Opinião espontânea

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