Gazeboshop Opiniões 

Claim that a gazebo frame has a 3 year warranty, but when it doesn't operate as it should and the frame bars break during assembly this isn't covered apparently. Waste of £500+ BEWARE OF THIS COMPANY DO NOT USE.

Ordered weights which were in stock on their site - they then tried to call me when i was busy and finally emailed to say out of stock until april! So why say in stock on the site and watse people's time? Basically a dishonest practise used by a lot of ecommerce sites

The products are really good quality, over the years the sales team were really helpful and when having trouble putting the gazebo up I spoke with the manger who was more than helpful

Would really recommend this company.

Do not ever use this company. Bought a heavy duty gazebo at just short of £1000, decided to invest in one rather than hiring one as I have an extra large garden & was always hosting events. Gazebo arrived on the Monday, gone to build on Wednesday to check all was in order. Couldn’t get the frame to pop up so contacted company, had a rather helpful man Luigi try to help with this issue. Waited to get 6 strapping men together to erect this, with much work they eventually got this up only to discover that the reason it took so many was because the frame was twisted, went to put sides on only to discover they were covered in mud & I had obviously been sent a pre owned gazebo, next came the rain that started pouring in the roof. Contacted company to be told this was condensation, well it certainly wasn’t condensation as it was coming in with the rain. After trying in vain to contact company I eventually got Luigi again who then proceeded to be very aggressive to the point he almost had me crying with his cruelty of telling me I was nothing but a feckless little woman who clearly didn’t know how to handle a 6x4 gazebo & the product wasn’t second hand & I had clearly used it for my event & just wanted my money back. This was not the case as my event had been planned for a children’s Halloween party & this was only start of October. I was then refused a refund & had to contact my credit card company. Would highly recommend no one uses this company as now I’ve done my homework I know how they are known for this behaviour. I have now purchased a gazebo from a reputable company & can say safely that my experience with them has been 5 star from start to finish & I now have a great gazebo that I know is a great investment for my many events to come. This company has had to accept the chargeback from my credit card company & I really hope no one deals with them again. Complete sham of a company. Anyone looking for a great gazebo should look no further than bulkhawk, great quality gazebo’s at amazing prices with the most amazing customer service ever. Not sure if Luigi is the boss or manager but either way his customer service is appalling. I’m very interested to see your reply to this Sam. This is no longer under investigation & still no response from sam. However this company are still trying to harass me & have things sent to me which I’ve had to refuse delivery of on multiple occasions, even to the point I’ve had to put a padlock on my side gate & leave notes not to leave any deliveries without a signature. Absolutely disgusting company & now I’ve had to resort to filing a harassment complaint

Very disappointed with this company. Spent just under £800 buying a gazebo. Less than a month later (during summer) the roof ripped along the seam. Gazeboshop would not replace until I returned it as they wished to inspect to determine if this was a manufacturer fault? Not sure how it could possibly be anything else? No offer for them to arrange collection and they expected me to pick up the cost. Very poor service and they have now blocked me from their Facebook pages as I wrote an unfavourable review.

I've delt with this company for a few years and love there customer service and products I live locally to them and pop down.
I've just brought 3x table's from them and a light highly recommend 👌
Jason

Don't have the best communication / customer services

We have tried to get a gazebo and have contacted the business directly to ask a few questions and they have pretty much answered one question and ignored the rest, we replied and react the same questions that weren't answered and now we just aren't getting a response
We were easily going to spend over £1,000 on a gazebo and they can't even reply to an email or pick up the phone so we have gone elsewhere and purchased a lovely gazebo after being able to contact the other company easily and have anything answered.

Placed an order on 18th May as gazebo was showing in stock with next day delivery. It was a no show and was told my order was on back order. Eventually got a reply via email to say it would be available on the first week of June so I decided to wait.

First week of June arrived and I ended up have to chase them up eventually getting through via telephone to be told the container it was on was held up by customs with no ETA as to when I would receive it.

Now 11th June and I have opened a dispute via PayPal to get my money back as company won’t even reply to emails etc.

I cannot recommend strongly enough to avoid this company as it’s up there as the worst I have ever had to deal with.

AVOID
send out used, faulty gazebos.
very aggressive and rude on the phone when trying to return.
i had to go through my credit card company to get my refund.
dunno how they are still in business. AVOID

I purchased a Gazebo with walls. The Gazebo was delivered quickly. Unfortunately we did not receive any advanced notification of delivery and it was left on the drive as we were out. However we are happy with the product so far.

The company advised us that the walls were out of stock and we agreed to wait. Through no fault of the company the wait was longer than expected. Customer services were good in so far as they responded to my email queries. The walls were eventually delivered by DHL the delivery process was appalling but this was the fault of DHL. We now have the walls and so far happy with the quality.

Overall worth considering the Gazebo shop but there may be hiccups. Customer services helpful. Product appears to be of a good quality but we haven’t fully used it yet.

I was contacted by gazebo shop on the afternoon of the day after I ordered the gazebo with 2 options of alternative colours one of which was not on the website so I had to contact them again for an example of the colour. The next day I had an email to say the gazebo had shipped unfortunately it had only shipped to the courier. The following day I had an email from the courier confirming delivery for that day unfortunately the gazebo didn't arrive as sheduled or the next day. Two days later the courier arrived unexpected with only 2 parts of three of the gazebo. I contacted gazebo shop whilst the courier was at my house and they agreed I should reject the packages and an offer of refund from gazebo shop was taken up by myself. Five working days later I still have no refund.
My experience is it is not organised at gazebo shop I suspect they have stock issues and even less so at the courier they use. Unfortunately I would say shop elsewhere on my experience.

AVOID this company at all costs. Purchased a Gazebo which was an all year round Extreme Series Aluminum 40 in June, it did not last 8 weeks before frame completely collapsing due to one day of adverse weather. Manager Luigi was only interested in trying to send bars rather than rectify the issue and kept saying the warranty does not cover rain damage. The fact is it was only tested once in those conditions and has failed miserably leaving me £500 out of pocket. Would give zero stars if I could. If you have doubts it will stand up to test, then whatever happens do not purchase from here.