Geepas website was a pleasure to browse, as were all the products available. Delivery of my item was lightening fast, packaging was spot on and the product has proformed amazingly. Communication via e... Ver mais
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Leia as opiniões dos outros
Item has still not arrived although confirmed despatched 4 weeks ago. Previous experience has been good. Customer service took 2 weeks to reply "looking into it", since then no contact. No functioni... Ver mais
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Update : In reply, I've fully checked and unfortunately no emails received from geepas? I bought a fan a few weeks ago and tried unsuccessfully several times to register this to ensure I have the 2 ye... Ver mais
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Recently I bought a grinder mixer, it's working really well with 3 different types of grinder, my MIL likes it as she is a good cook, uses it multiple times everyday and it is tough and strong but mak... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de eletrodomésticos
- Loja de bancadas
- Grossista de aparelhos electrónicos
- Empresa de equipamento electrónico
- Loja de utensílios de cozinha
- Loja de aspiradores
Escrito pela empresa
With over 30 years experience and available 85 countries, GEEPAS has become a household name in the field of Electronics.
Informações de contacto
Reino Unido
- geepas.co.uk
3,8
Bom
4 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Dear Western International Group,
Dear Western International Group,
I placed my order with you on June 3nd, relying on your promised next-day delivery. Since I made the payment through Klarna, a trusted partner, I placed immense confidence in your service. However, you have failed to deliver even after six days, far beyond the promised timeframe. Despite your provision of a tracking number, it has shown no real movement, and you have not once given me a concrete delivery date. Why did you mislead me with a next-day promise that you could not keep? Why did I, as a consumer, have to chase you for answers? You have no contact number, no immediate customer care—just a delayed email days later. As a buyer who trusted you, this is a total betrayal. I demand a clear answer immediately on why this failed, and a firm, binding delivery date now.
3 de junho de 2026
Opinião espontânea
Resposta da Geepas UK
Dear Hariharasudhan,
Thank you for your feedback.
We are very sorry to hear about the delay you experienced with your order and fully understand how disappointing it must have been, especially after selecting next-day delivery. Please accept our sincere apologies for the inconvenience caused.
Upon reviewing the matter, we can confirm that one of our Customer Support agents has been in contact with you regarding your query. We are pleased to confirm that the item has now been successfully delivered.
While the delivery took longer than expected, we appreciate your patience and understanding throughout the process. Your feedback is valuable to us, and we will use it to help improve our service going forward.
Kind regards,
Customer Services
Western International Group (UK)
Great fan the company delivered within…
Great fan the company delivered within 24 hours was very easy to assemble aswell
6 de junho de 2026
Resposta da Geepas UK
Dear Nevan,
Thank you for your fantastic feedback.
We are delighted to hear that you are pleased with your purchase and that your order was delivered promptly. It is also great to know that you found the product easy to assemble and that it met your expectations.
Your positive comments mean a great deal to us, and we truly appreciate you taking the time to share your experience.
Thank you for choosing Geepas. We look forward to serving you again in the future.
Kind regards,
Customer Services
Western International Group (UK)
Woeful Customer Service
Update:
After they saw this review Geepas did get back in contact with the details of how to return the faulty hot plate and sent me a new one.
Now if they'd only done that when I first contacted them I wouldn't have had to write this review!
------------------------------------------------------
At the start of June one of the rings on my hot plate failed, reported it to Geepas as it was still under their 2 year warranty (even sent them the proof email of it being registered with them).
Initially I had hope when I received an email a day later from Arjun, he asked for a video showing what the problem was. Worked out how to show it by using pans of water (one boiled, the other didn't when both rings were on). Emailed it to them and silence.
A few days later I emailed to ask for an update and eventually Sreya MS replied saying they were waiting for their 'product specialist' to give them a verdict.
Again we've had days of silence.
Surely it's not hard for a specialist to realise that the product has failed in under 18 months, it can't be fixed and a replacement should be sent out.
Tried a phone number I found but that just sends you to an answering machine!
Previous to this I was happy with the product and that makes their woeful Customer Service all the worse.
11 de junho de 2026
Opinião espontânea
Resposta da Geepas UK
Dear Emma,
Thank you for your feedback.
We are very sorry to hear about your experience and fully understand how frustrating this situation must have been. Please accept our sincere apologies for the inconvenience caused.
Upon reviewing the matter, we can confirm that one of our Customer Support agents has already been in contact with you regarding your query and is actively working towards a resolution.
We truly appreciate your patience and understanding and remain committed to providing the support needed to reach a satisfactory resolution.
Kind regards,
Customer Services
Western International Group (UK)
Juicer blender matchine
I bought a 3 in one blender juicer mashine it was really really good product and it comes just in 2 days
19 de abril de 2026
Opinião espontânea
Resposta da Geepas UK
Dear Madiha,
Thank you for your feedback.
We are pleased to hear that you are satisfied with your purchase. However, we are sorry to note your concern regarding the delivery time.
We appreciate you bringing this to our attention. While we always aim to ensure prompt and reliable delivery, we understand that delays can be inconvenient, and we sincerely apologize for any inconvenience caused in this instance.
Your feedback has been noted and will be reviewed internally as part of our ongoing efforts to improve our service standards.
Kind regards,
Customer Services
Western International Group (UK)
I love it so much and very convenient…
I love it so much and very convenient for me and is really good to use
10 de abril de 2026
Opinião espontânea
Resposta da Geepas UK
Dear Customer,
Thank you for your wonderful feedback.
We are delighted to hear that you love the product and find it very convenient and easy to use. It’s always great to know that our products are making a positive difference in our customers’ daily lives.
We truly appreciate your support and look forward to serving you again in the future.
Kind regards,
Customer Services
Western International Group (UK)
Resposta da Geepas UK
Dear Kamaljit,
Thank you for your feedback.
We are delighted to hear that you are happy with the quality of the product. Your satisfaction means a great deal to us, and we truly appreciate you taking the time to share your experience.
We look forward to serving you again in the future.
Kind regards,
Customer Services
Western International Group (UK)
Very great experience
I purchased a Geepas mixer grinder and I am extremely satisfied with my experience. The product is powerful, easy to use, and does an excellent job of grinding and blending. It handles everything from spices to smoothies efficiently and saves a lot of time in the kitchen.
The build quality feels sturdy, and the design is practical and user-friendly. I was also impressed with the value for money, as the mixer grinder performs just as well as many more expensive brands.
Overall, I am very happy with my purchase and would highly recommend Geepas to anyone looking for reliable and affordable kitchen appliances. Great product and a great brand!
11 de junho de 2025
Opinião espontânea
Resposta da Geepas UK
Dear Maya,
Thank you for your wonderful feedback.
We are delighted to hear that you are highly satisfied with your Geepas mixer grinder. It is great to know that you find it powerful, easy to operate, and effective in handling a variety of kitchen tasks such as grinding and blending.
We truly appreciate your positive comments regarding the build quality, design, and overall value for money. Your satisfaction and recommendation are highly valued, and we are pleased that the product has met your expectations.
Thank you once again for your support. We look forward to serving you again in the future.
Kind regards,
Customer Services
Western International Group (UK)
Product not delivered.
I ordered a mixer grinder from Geepas UK on 2 June and was assured of next-day delivery. However, the order has still not been delivered.
After sending multiple emails, I finally received a response on 8 June stating that the order was delayed, but no tracking ID or estimated delivery date was provided. Since then, my follow-up emails have gone unanswered.
As I have still not received the product, I am now trying to arrange a refund, but I have not received any clear information or assistance regarding the refund process either.
The customer service has been extremely disappointing. Poor communication, lack of updates, and failure to meet delivery commitments have made this a very frustrating experience.
Pathetic service and horrible customer care. I would not recommend Geepas UK based on my experience.
2 de junho de 2026
Opinião espontânea
Resposta da Geepas UK
Dear Sakthivel,
Thank you for sharing your feedback. We’re very sorry to hear about your experience and sincerely apologize for the delay and inconvenience caused.
We would like to inform you that one of our customer support agents has already contacted you via email regarding this matter and has provided a full refund for your order.
Kindly note that refunds typically take approximately 3–4 working days to be credited back to your original payment method, depending on your bank’s processing times.
We truly regret the experience and appreciate you bringing this to our attention. Your feedback is important to us as we continuously work to improve our service.
Kind regards,
Customer Support Team
Geepas UK
Don't buy from them
Don't buy from them, They steel tour money and dont give u the air dyer and dont refund u.
1 de junho de 2026
Resposta da Geepas UK
Dear Jamie,
Thank you for your feedback.
We are very sorry to hear about your experience and fully understand how frustrating this situation must have been. Please accept our sincere apologies for the inconvenience caused.
Upon reviewing the matter, we can confirm that one of our Customer Support agents has already been in contact with you regarding your query and is actively working towards a resolution.
We truly appreciate your patience and understanding and remain committed to providing the support needed to reach a satisfactory resolution.
Kind regards,
Customer Services
Western International Group (UK)
1.8L Black 2-In-1 Food Jug Blender with…
1.8L Black 2-In-1 Food Jug Blender with Spice and Grinder 600W on 2nd June 2026, but I never received the product in my hand
The tracker given by Geepas.co.uk doesn’t opens the url. Also the shop app still shows order expected by Friday
I reached out to customer care email, but still no response
I feel I got fooled by ordering the item
Really pathetic customer service and experience
2 de junho de 2026
Opinião espontânea
Resposta da Geepas UK
Dear Pranav,
Thank you for your feedback.
We are very sorry to hear about your experience and completely understand how frustrating this situation must have been. Please accept our sincere apologies for the inconvenience caused.
Upon reviewing the matter, we can confirm that one of our support agents has already been in contact with you regarding your query and is currently awaiting your response.
Kindly respond to the email at your earliest convenience so that we may help resolve this matter without further delay.
We truly appreciate your patience and understanding, and we remain committed to assisting you towards a suitable resolution.
Kind regards,
Customer Services
Western International Group (UK)
2 weeks later; The order still hasn’t arrived
The order still hasn’t arrived after 2 weeks. It was supposed to be next day delivery and I’ve asked for a refund twice with no response. I ordered directly off of geepas website. Terrible service.
9 de junho de 2026
Opinião espontânea
Resposta da Geepas UK
Dear George,
Thank you for your feedback.
We are very sorry to hear that your experience did not meet your expectations and sincerely apologize for any inconvenience caused.
We understand how frustrating delays and unresolved queries can be, and we regret any disappointment this situation may have caused. Providing a high standard of service is important to us, and we take all customer concerns seriously.
Unfortunately, we have been unable to identify your order or previous correspondence using the information available in this review. We kindly ask that you contact us at support@geepas.co.uk with your order details so that we can investigate the matter further and work towards a satisfactory resolution.
We appreciate your feedback and look forward to assisting you.
Kind regards,
Customer Services
Western International Group (UK)
There email services are really bad
There email services are really bad. They sent a defected product with a missing inner pipe in a standing fan. Now they are not replying to replace it. Very bad experience.
25 de maio de 2026
Opinião espontânea
Resposta da Geepas UK
Dear Alia,
Thank you for your feedback.
We are very sorry to hear about your experience and fully understand how frustrating this situation must have been. Please accept our sincere apologies for any inconvenience caused.
Upon reviewing the matter, we can confirm that one of our Customer Support agents has already been in contact with you regarding your query. And advised that the part was not missing and provided guidance on how to retrieve it from within the outer pipe, where it is securely stored.
We truly appreciate your patience and understanding and remain committed to providing the support needed to reach a satisfactory resolution. Should you require any further assistance, please do not hesitate to contact us.
Kind regards,
Customer Services
Western International Group (UK)
Delivered on time and safely
31 de maio de 2026
Resposta da Geepas UK
Dear Iqbal,
Thank you for taking the time to share your feedback with us.
We are delighted to hear that your order was delivered safely and on time. Providing a reliable and efficient service is very important to us, and it is wonderful to know that we met your expectations.
Thank you once again for choosing Geepas. We truly appreciate your support and look forward to serving you again in the future.
Kind regards,
Customer Services
Western International Group (UK)
First time ordering from Geepas
We ordered from this company for the first time. Although our order didn’t arrive when stated, my experience with customer service was extremely helpful. Arjun explained the reason for the delay and apologised which I really appreciated. When the item did arrive, it was very good quality and we were pleased with our purchase. Thank you to Arjun in customer service who was extremely polite and addressed any concerns. Would recommend this company.
26 de maio de 2026
Opinião espontânea
Resposta da Geepas UK
Dear Customer,
Thank you for taking the time to share your wonderful feedback with us.
We are delighted to hear that despite the initial delivery delay, you were pleased with the support provided by our customer service team and satisfied with the quality of your purchase once it arrived.
It is especially rewarding to know that the assistance you received was helpful, professional, and reassuring throughout the process. Your kind words regarding the communication and support provided are greatly appreciated.
Thank you for your recommendation and for choosing Geepas. We truly value your trust and look forward to serving you again in the future.
Kind regards,
Customer Services
Western International Group (UK)
Horrible Customer Service. No answers to emails or Telephone Calls. No communication with customers . Looks like a Ghost Company. Money Taken - Item never Delivered at all.
Absolutely appalling experience. I paid in full for my order, yet the item never arrived. Despite sending multiple emails and making numerous phone calls, I received no response whatsoever. The complete lack of communication and customer service is unacceptable.
After contacting my credit card provider, I was informed that there have already been complaints regarding this company, which only confirmed my concerns. It appears that once they have your money, getting any assistance or even a basic response becomes extremely difficult.
I am deeply disappointed and would strongly advise anyone considering purchasing from this company to think twice. Based on my experience, you should be prepared for the possibility of losing your money with no product delivered and no communication from the seller. I will certainly never purchase from them again.
Dr KC
9 de junho de 2026
Opinião espontânea
Resposta da Geepas UK
Dear Kashif,
Thank you for sharing your feedback. We’re very sorry to hear about your experience and sincerely apologize for the delay and inconvenience caused.
We would like to inform you that one of our customer support agents has already contacted you via email regarding this matter and has provided a full refund for your order.
Kindly note that refunds typically take approximately 3–4 working days to be credited back to your original payment method, depending on your bank’s processing times.
We truly regret the experience and appreciate you bringing this to our attention. Your feedback is important to us as we continuously work to improve our service.
Kind regards,
Customer Support Team
Geepas UK
Super easy to order and quick delivery
31 de maio de 2026
Resposta da Geepas UK
Dear Barry,
Thank you for taking the time to share your feedback with us.
We are delighted to hear that you found the ordering process simple and straightforward, and that your order was delivered quickly. Providing a smooth shopping experience and efficient delivery service is something we continuously strive for.
Your kind words are greatly appreciated and encourage us to maintain the high standards our customers expect.
Thank you once again for choosing Geepas. We look forward to serving you again in the future.
Kind regards,
Customer Services
Western International Group (UK)
Absolutely magnificent customer…
Absolutely magnificent customer service, had an issue with delivery but one email to them and the issue was resolved. perfect service and the products are great as well. would happily use them again and again!
thanks to the team for sorting it out.
8 de junho de 2026
Opinião espontânea
Resposta da Geepas UK
Dear Roger,
Thank you for taking the time to share your wonderful feedback with us.
We are delighted to hear that you were pleased with both our customer service and the quality of our products. While we regret the delivery issue you experienced, it is rewarding to know that our team was able to resolve the matter promptly and to your satisfaction.
Your kind words about our service mean a great deal to us, and we are especially grateful for your continued confidence in our company. Knowing that you would happily shop with us again is the highest compliment we could receive.
Thank you once again for your feedback and support.
Kind regards,
Customer Services
Western International Group (UK)
Excellent service provided
Excellent service provided! The kettle I purchased from them a few months ago, through Amazon stopped working all of a sudden. They were very prompt in responding to my emails and within a few days, I had a replacement kettle at my doorstep. Incredible, I would say!
5 de junho de 2026
Opinião espontânea
Resposta da Geepas UK
Dear Pinky,
Thank you for taking the time to share your wonderful feedback with us.
We are delighted to hear that you had a positive experience with our customer service team. Providing prompt and effective support is very important to us, and we are pleased that we were able to resolve the issue quickly and arrange a replacement for you in a timely manner.
Your kind words and appreciation mean a great deal to us and serve as encouragement for our team to continue delivering the highest standards of service.
Thank you once again for your feedback.
Kind regards,
Customer Services
Western International Group (UK)
Delivery took longer than committed on your website
Aap is tarah likh sakte hain:
The delivery arrived later than the date committed on your website. It was supposed to be delivered on 24 May but was not received until 26 May.
Additionally, the customer service experience was disappointing. There appears to be no direct way to contact support other than email, which made it difficult to get timely updates regarding the delay.
Ya agar thoda zyada strong but professional tone chahiye:
Very disappointed with the service. The order was promised for delivery on 2 June 2026, but it did not arrive until 8 June 2026. The delay was frustrating, especially as there was no effective way to contact customer support other than email. Better communication and customer service are needed.
2 de junho de 2026
Resposta da Geepas UK
Dear Awan,
Thank you for your feedback.
We are very sorry to hear about your experience and fully understand how frustrating this situation must have been. Please accept our sincere apologies for the inconvenience caused.
Upon reviewing the matter, we can confirm that one of our Customer Support agents has already been in contact with you regarding your query and is actively working towards a resolution.
We truly appreciate your patience and understanding and remain committed to providing the support needed to reach a satisfactory resolution.
Kind regards,
Customer Services
Western International Group (UK)
We purchased the ice-making machine
We purchased the ice-making machine. It's fantastic.
We recommend it. No more leaking ice trays that spill in the freezer with the resulting ice buildup.
15 de agosto de 2025
Opinião espontânea
Resposta da Geepas UK
Dear David,
Thank you for taking the time to share your wonderful feedback with us.
We are delighted to hear that you are pleased with your ice-making machine and that it has proven to be a practical and convenient addition to your home. It is especially rewarding to know that the product has helped simplify your daily routine and provided a solution that meets your needs.
Your recommendation and kind words are greatly appreciated.
Thank you once again for your feedback.
Kind regards,
Customer Services
Western International Group (UK)
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