Geepas website was a pleasure to browse, as were all the products available. Delivery of my item was lightening fast, packaging was spot on and the product has proformed amazingly. Communication via e... Ver mais
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Leia as opiniões dos outros
Item has still not arrived although confirmed despatched 4 weeks ago. Previous experience has been good. Customer service took 2 weeks to reply "looking into it", since then no contact. No functioni... Ver mais
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Update : In reply, I've fully checked and unfortunately no emails received from geepas? I bought a fan a few weeks ago and tried unsuccessfully several times to register this to ensure I have the 2 ye... Ver mais
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Recently I bought a grinder mixer, it's working really well with 3 different types of grinder, my MIL likes it as she is a good cook, uses it multiple times everyday and it is tough and strong but mak... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de eletrodomésticos
- Loja de bancadas
- Grossista de aparelhos electrónicos
- Empresa de equipamento electrónico
- Loja de utensílios de cozinha
- Loja de aspiradores
Escrito pela empresa
With over 30 years experience and available 85 countries, GEEPAS has become a household name in the field of Electronics.
Informações de contacto
Reino Unido
- geepas.co.uk
3,8
Bom
4 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 98% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Fake "Next-Day" claims, deceptive tracking, and predictable gaslighting
Do not be fooled by Geepas’s advertised "Next-Day Delivery." I paid a premium price specifically for swift delivery and a 2-year warranty, only to experience a total failure of service and an outright attempt to mislead me. My order was placed on 27th May. I was sent a broken tracking link routing me to a completely wrong courier (DHL). After playing detective, I managed to unearth the actual tracking log via SmartConsign and DX. The internal data proved unequivocally that Geepas generated a shipping label and pre-registered a manifest on 27th May to pretend it was shipped, but never actually handed the physical box over to the courier. For days, the courier's live status read "expecting your parcel shortly"—because my fan was sitting on the stock. I sent a formal, heavily documented complaint exposing this fake tracking trail. Miraculously, the item was rushed out and arrived the very next day(3rd JUNE).Even worse is their customer service response. When they finally repliedthey used their standard, predictable script: aggressively deflecting the blame onto the courier company and claiming they have "no direct control over scans." A courier cannot scan a parcel that Geepas hasn't physically handed over to them.To top off the abysmal experience, they offered a 15% discount on a future order as "goodwill." I will never spend another penny with a company operated by Western International Group, where the leadership has a long history of dissolved corporate entities on Companies House. They take your cash upfront, hide behind automated tracking compliance, and gaslight you when caught. Avoid.
Additionally, the weather went cold and I didnt even have a chance to use their fan. Until! Today the heat boiled my room so I tried this premium fan to find out its a basic fan, noisy and does not reduce the temperature but increases humidity so that you can stay hot but sticky. Avoid avoid avoid!
13 de maio de 2026
Opinião espontânea
Resposta da Geepas UK
Dear Customer,
Thank you for taking the time to share your feedback with us.
We are sorry to hear that your experience did not meet your expectations. We understand how frustrating this situation must have been and appreciate you bringing your concerns to our attention.
Unfortunately, we have been unable to locate any previous correspondence relating to your case using the information available in your review. Customer satisfaction is very important to us, and we value all feedback as it helps us identify areas where we can improve our products and services.
We would welcome the opportunity to look into this matter further and assist in resolving any outstanding issues. Please contact us at support@geepas.co.uk with your order details, and our team will be happy to investigate and assist you further.
Thank you once again for your feedback.
Kind regards,
Customer Services
Western International Group (UK)
Smashing service
I emailed Geepas on the off chance I might be able to get some info on how to get a replacement item. They asked me to hang on a little bit, which I thought was a brush off, and just over a week later I got what I asked for..
Brilliant customer service, I was looked after perfectly, thanks to all concerned..👍
12 de junho de 2026
Opinião espontânea
Resposta da Geepas UK
Dear Parry,
Thank you for taking the time to share your feedback.
We are delighted to hear that you were satisfied with the support you received from our team. While some requests may require a little time for us to investigate and arrange, we always aim to provide the best possible resolution for our customers.
Your kind words and appreciation mean a great deal to us and will be shared with the team. Thank you for your patience and for choosing Geepas.
Kind regards,
Customer Services
Western International Group (UK)
Poor tracking
Poor tracking. Gave DHL tracking number which was not recognised by DHL when i called them. ItS NOT NEXT day delivery. No way to track.
The items are okay. Not outstanding- not happy with the purchase .
6 de junho de 2026
Resposta da Geepas UK
Dear Sarah,
Thank you for your feedback.
We are very sorry to hear about your experience and completely understand how frustrating this situation must have been. Please accept our sincere apologies for the inconvenience caused.
Upon reviewing the matter, we can confirm that one of our support agents has already been in contact with you regarding your query and is currently awaiting your response.
Kindly respond to the email at your earliest convenience so that we may help resolve this matter without further delay.
We truly appreciate your patience and understanding, and we remain committed to assisting you towards a suitable resolution.
Kind regards,
Customer Services
Western International Group (UK)
Resposta da Geepas UK
Dear Berlando,
Thank you for your feedback.
We are very sorry to hear about your experience and fully understand how frustrating this situation must have been. Please accept our sincere apologies for the inconvenience caused.
Upon reviewing the matter, we can confirm that one of our Customer Support agents has already been in contact with you regarding your query and is actively working towards a resolution.
We truly appreciate your patience and understanding and remain committed to providing the support needed to reach a satisfactory resolution.
Kind regards,
Customer Services
Western International Group (UK)
The delivery company is very…
The delivery company is very unreliable! Claimed they made attempts to deliver products that are still not yet delivered!
15/06/2026
8 de junho de 2026
Resposta da Geepas UK
Dear Rackelle ,
Thank you for your feedback.
We are very sorry to hear about your experience and fully understand how frustrating this situation must have been. Please accept our sincere apologies for the inconvenience caused.
Upon reviewing the matter, we can confirm that one of our Customer Support agents has already been in contact with you regarding your query and is actively working towards a resolution.
We truly appreciate your patience and understanding and remain committed to providing the support needed to reach a satisfactory resolution.
Kind regards,
Customer Services
Western International Group (UK)
It's a good for the tasks i have in…
It's a good for the tasks i have in hand well built too
9 de junho de 2026
Resposta da Geepas UK
Dear Paulo,
Thank you for taking the time to share your feedback.
We’re pleased to hear that the product is meeting your needs and that you find it well built. Your support and positive feedback are greatly appreciated.
Kind regards,
Customer Services
Western International Group (UK)
Happy with purchase great price &…
Happy with purchase great price & choice fast delivery 👍
9 de junho de 2026
Resposta da Geepas UK
Dear Stephen,
Thank you for taking the time to share your feedback.
We’re delighted to hear that you are happy with your purchase, especially the great price, choice, and fast delivery. Your support is truly appreciated.
Kind regards,
Customer Services
Western International Group (UK)
Resposta da Geepas UK
Dear David,
Thank you for taking the time to share your feedback.
We’re really pleased to hear that you’re happy with the quick delivery and the product. Your kind words mean a lot to us and are greatly appreciated by the whole team.
We look forward to serving you again in the future.
Kind regards,
Customer Services
Western International Group (UK)
Broken glass vaccum recieved .i am…
Broken glass vaccum recieved .i am travelling to abroad for holidays next week .i put enquiry no body response yet .still waiting for my refund .i dont want recommend anybody because shit service no customer service no call centre no source to contact them .very disappointed.pls stay away from geepas bad service
8 de junho de 2026
Resposta da Geepas UK
Dear Rehman,
Thank you for your feedback.
We are very sorry to hear about your experience and fully understand how frustrating this situation must have been. Please accept our sincere apologies for the inconvenience caused.
Upon reviewing the matter, we can confirm that one of our Customer Support agents has already been in contact with you regarding your query and is actively working towards a resolution.
We truly appreciate your patience and understanding and remain committed to providing the support needed to reach a satisfactory resolution.
Kind regards,
Customer Services
Western International Group (UK)
Awful customer service, next day delivery is a lie
Awful customer service. Next day delivery took 7 days, generic emails saying sorry. Blaming the courier. When the courier did come which was DX, he told me, they only got the order day before it arrived to me. So basically it wasn't sorted when I ordered. Won't be using them again
11 de junho de 2026
Opinião espontânea
Resposta da Geepas UK
Dear Sai,
Thank you for taking the time to share your feedback with us.
We are sorry to hear that your experience did not meet your expectations. We understand how frustrating this situation must have been and appreciate you bringing your concerns to our attention.
Customer satisfaction is very important to us, and we value all feedback as it helps us identify areas where we can improve our products and services. We would welcome the opportunity to look into this matter further and assist in resolving any outstanding issues.
Please contact us at support@geepas.co.uk with your order details, and our team will be happy to help.
Thank you once again for your feedback.
Kind regards,
Customer Services
Western International Group (UK)
Mixer grinder is well made and powerful.
5 de junho de 2026
Resposta da Geepas UK
Dear Douglas,
Thank you for your kind review.
We’re really pleased to hear that you’re happy with the build quality and performance of your mixer grinder. Your feedback is greatly appreciated and encourages us to continue delivering quality products.
If you ever need any assistance, we’re always here to help.
Kind regards,
Customer Services
Western International Group (UK)
To say I was supposed to get my item…
To say I was supposed to get my item that I ordered by Friday the 5th June, and saying next day delivery. It is now Friday the 12th and still has not yet been delivered I've not any updates no nothing.
2 de junho de 2026
Resposta da Geepas UK
Dear Donna ,
Thank you for your feedback.
We are very sorry to hear about your experience and fully understand how frustrating this situation must have been. Please accept our sincere apologies for the inconvenience caused.
Upon reviewing the matter, we can confirm that one of our Customer Support agents has already been in contact with you regarding your query and is actively working towards a resolution.
We truly appreciate your patience and understanding and remain committed to providing the support needed to reach a satisfactory resolution.
Kind regards,
Customer Services
Western International Group (UK)
Above and beyond
We had a problem with a electrical 2 plate counter hop and we weren't sure if we could get it replaced under guarantee. The company responded quickly and affirmed that they would replace it. Their speed of response gave us confidence in their product.
8 de junho de 2026
Opinião espontânea
Resposta da Geepas UK
Dear Customer,
Thank you for your wonderful feedback.
We are pleased to hear that our team was able to assist you promptly and confirm the replacement under warranty. It is always our priority to respond quickly and provide clear support to our customers, and we are glad this helped build your confidence in our products and service.
Your kind words are greatly appreciated and will be shared with the team.
Thank you for choosing Geepas. We look forward to serving you again in the future.
Kind regards,
Customer Services
Western International Group (UK)
I ordered one week ago
I ordered one week ago, they sent wrong item on Tuesday, i emailed them about return and to replace with orginal order, no response to emails and calls
Very worst service, i found this website online
Don’t trust this company, its been week no proper communication just one email we will investigate but no response
Very sad, without mixer we are in home for a week , its urgent for us, no response from this company via emails or calls
Very Sad lost 90 pounds
7 de junho de 2026
Resposta da Geepas UK
Dear Tharun,
Thank you for your feedback.
We are very sorry to hear about your experience and fully understand how frustrating this situation must have been. Please accept our sincere apologies for the inconvenience caused.
Upon reviewing the matter, we can confirm that one of our Customer Support agents has already been in contact with you regarding your query and is actively working towards a resolution.
We truly appreciate your patience and understanding and remain committed to providing the support needed to reach a satisfactory resolution.
Kind regards,
Customer Services
Western International Group (UK)
Great Mixer
The product arrived on time. I have purchased a mixer blender which is since last 2 months from purchase is functioning well and I feel it's a great purchase.
12 de junho de 2026
Opinião espontânea
Resposta da Geepas UK
Dear Lorraine,
Thank you for your wonderful feedback.
We are delighted to hear that your order arrived on time and that you are happy with your purchase. It is especially pleasing to know that the product has been performing well over the past two months and has proven to be a worthwhile investment.
Customer satisfaction is our top priority, and your positive comments are greatly appreciated by our team.
Thank you for choosing Geepas and for taking the time to share your experience. We look forward to serving you again in the future.
Kind regards,
Customer Services
Western International Group (UK)
Where is my order
Where is my order
It should be next day delivery
It's almost 2 weeks now , and nathing
31 de maio de 2026
Resposta da Geepas UK
Dear Ramona,
Thank you for your feedback.
We are very sorry to hear about your experience and fully understand how frustrating this situation must have been. Please accept our sincere apologies for the inconvenience caused.
Upon reviewing the matter, we can confirm that one of our Customer Support agents has already been in contact with you regarding your query and is actively working towards a resolution.
We truly appreciate your patience and understanding and remain committed to providing the support needed to reach a satisfactory resolution.
Kind regards,
Customer Services
Western International Group (UK)
I ordered a geepas blender but received…
I ordered a geepas blender but received a Krypton blender, is this from the same company? Thank you.
7 de junho de 2026
Resposta da Geepas UK
Dear Customer,
Thank you for taking the time to share your feedback.
We sincerely apologize for any confusion caused regarding the item received.
We would like to confirm that Krypton is part of our product range under the same company group. The item supplied corresponds to the same product as listed on our website.
We appreciate your feedback and thank you for bringing this to our attention.
If you require any further clarification, please feel free to contact us at support@geepas.co.uk with your order details, and our team will be happy to assist you further.
Kind regards,
Customer Services
Western International Group (UK)
Resposta da Geepas UK
Dear Royal,
Thank you for your excellent feedback.
We are delighted to hear that you are pleased with your purchase and that your order arrived promptly. Providing quality products and efficient delivery is something we continually strive for, so it is wonderful to know we met your expectations.
We truly appreciate your support and thank you for taking the time to share your experience.
Kind regards,
Customer Services
Western International Group (UK)
First time it was used the earth probe…
First time it was used the earth probe melted
11 de junho de 2026
Opinião espontânea
Resposta da Geepas UK
Dear Rob,
Thank you for your feedback.
We are very sorry to hear about your experience and completely understand how frustrating this situation must have been. Please accept our sincere apologies for the inconvenience caused.
Upon reviewing the matter, we can confirm that one of our support agents has already been in contact with you regarding your query and is currently awaiting your response.
Kindly respond to the email at your earliest convenience so that we may help resolve this matter without further delay.
We truly appreciate your patience and understanding, and we remain committed to assisting you towards a suitable resolution.
Kind regards,
Customer Services
Western International Group (UK)
It’s a Reliable product and same as…
It’s a Reliable product and same as showing in the listing and very good experience with this company
29 de maio de 2026
Resposta da Geepas UK
Dear Muhammad,
Thank you for your wonderful feedback.
We are delighted to hear that you found the product reliable and that it matched your expectations as described in the listing. It is also very pleasing to know that you had a positive experience with our company.
Customer satisfaction is extremely important to us, and your kind words are greatly appreciated by our team.
Thank you for choosing Geepas. We look forward to serving you again in the future.
Kind regards,
Customer Services
Western International Group (UK)
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