Discontinued selling replacement parts for previous models, such as the 12 ft/6 pole trampoline. In addition to having no option for trampoline models only recently discontinued, they charge for custo... Ver mais
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Informações sobre a empresa
Escrito pela empresa
We Giantex are specialized in researching and developing high quality and exquisite products since our brand was established. Making daily life convenient and efficient is given the top priority. In the beginning, we focus on Home & Office Furniture. Along with customer's expectation & needs, we explored many more categories such as Vanities Set.
Informações de contacto
China
- giantex.com
3,4
Aceitável
67 opiniões
Respondeu a 66% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The shopping experience is good
11 de fevereiro de 2026
Horrible company
Horrible company. Bought from them on Amazon, package was never delivered and they refused to help. Received confirmation from UPS that it was marked lost or stolen and company STILL refused a refund. FORK YOU GIANTEX.
7 de janeiro de 2026
Opinião espontânea
I am so happy with my arbor trellis
I am so happy with my arbor trellis. You were the only people who had a 66 inch wide. I can't wait to plant my roses.
Thank you
9 de fevereiro de 2026
Fast delivery quality product
A very timely and careful delivery of 2 very beautifully made bookshelves!
9 de fevereiro de 2026
Horrible experience
I purchased a product from this website. it was unusable and of poor quality. When I received the item the box was completely fine. Inside the box the item was poorly packed and parts were damaged or unusable. I wrote numerous emails to the company with no response. I would not recommend buying from this company and will not be purchasing anything here again.
5 de janeiro de 2026
Opinião espontânea
Resposta da Giantex
Hello,
Thanks for your message and we are regret to hear that the product did not meet your expectations and that you experienced issues with packaging and quality.
We take customer feedback seriously and would like the opportunity to assist you further.
Could you please contact our customer service team at support@giantex.com
with your order details? and we will do our best to help resolve the issue. Thanks for your understanding.
Best regards,
support@giantex.com
I had the worst experience with them
I had the worst experience with them. I ordered a sofa and waited for three weeks, but I never received my parcel. Finally, they informed me that the parcel was lost, and they refunded my money.
14 de outubro de 2025
Opinião espontânea
Resposta da Giantex
Hello,
We're regret to hear about your experience and truly understand how disappointing it is to wait for an order that never arrives. Unfortunately, once a parcel is confirmed as lost in transit, it is outside of our direct control.
That said, we want to clarify that as soon as the issue was confirmed, we processed a full refund to ensure you were not left at a loss. While this does not undo the inconvenience, we always aim to resolve such situations as fairly and quickly as possible.
We appreciate your feedback, as it helps us work more closely with our logistics partners to reduce the risk of similar issues in the future.
Thank you for sharing your experience.
Best regards,
support@giantex.com
Dramatique
Dramatique, la livraison devait etre faite un jeudi par UPS, devant être absent ce jour j'ai demandé un report d'un jour, ce qui a été acccepté et confirmé par mail par UPS. En arrivant le jeudi soir j'ai été surpris de voir le climatiseur couché dans le jardin derrière le portail fermé à clé. De toute évidence le livreur l'a jeté par dessus le portail.
Quand au climatiseur il fait un bruit de ferraille quand le ventilateur est au plus fort.
4 de julho de 2025
Opinião espontânea
Resposta da Giantex
Bonjour,
Merci d’avoir partagé votre expérience. Nous regrettons les désagréments rencontrés lors de la livraison de votre climatiseur.
Nous constatons que la livraison a été effectuée par UPS et nous sommes désolés que le colis n’ait pas été livré en toute sécurité, comme prévu. Ce n’est certainement pas l’expérience client que nous souhaitons offrir.
Concernant le problème de bruit que vous avez mentionné, nous souhaitons vous aider à le résoudre. Veuillez contacter notre service client à l’adresse support@giantex.com
avec les détails de votre commande, et nous vous assisterons rapidement.
Cordialement,
support@giantex.com
douche solaire qui éclate moins de 3…
douche solaire qui éclate moins de 3 ans après achat.
gros doute sur la qualité du produit.
18 de julho de 2025
Opinião espontânea
Resposta da Giantex
Bonjour,
Merci pour votre retour. Nous regrettons d'apprendre que votre douche solaire n'a pas répondu à vos attentes.
Nous prenons la qualité de nos produits très au sérieux et souhaitons examiner ce problème plus en détail. Veuillez contacter notre service client à l'adresse support@giantex.com
avec les informations de votre commande, et nous vous assisterons rapidement.
Cordialement,
support@giantex.com
Shipping not free, don’t be fooled
Free shipping on checkout BUT the company will then email you for the shipping cost that was meant to be free! We cancelled the order.
Update:
The response received from Giantex was FALSE and an attempt at damage limitation. Maybe they have changed their shipping policy since but we will never know as we purchased a hoop elsewhere.
We have retained a copy of the email requesting additional costs. What a pity we can’t screenshot it.
10 de julho de 2025
Opinião espontânea
Resposta da Giantex
Hello,
Thank you for sharing your feedback.
We're regret to hear about your experience. After reviewing our records, we were unable to locate an order or interaction associated with the details provided on our US giantex.com website.
For clarity, shipping costs on giantex.com are always clearly displayed at checkout before payment is completed, and we do not add shipping fees after an order has been placed.
It's possible this experience may relate to a different platform or region that operates separately from our US website. If you believe this is not the case, we'd be happy to review this further—please feel free to contact our customer support team at support@giantex.com directly so we can assist you.
Thank you for your understanding.
Kind regards,
support@giantex.com
Beware EXTRA Shipping Charges are NOT Free
Ordered a basket ball system from them and it stated "Free Shipping" on the site and on the order when I had paid for it.
They refused to supply the basket ball system unless I paid a further charge for shipping.
Today, 31 December 2025, 6 months after the order, they write they cannot find the order placed. They also state the shipping fees were advertised, they were not.
Funny they cannot fiind the order because they refunded me!
Order with them at your peril, I won't ever again.
10 de julho de 2025
Opinião espontânea
Resposta da Giantex
Hello,
Thank you for sharing your experience. We're regret for the confusion caused regarding shipping costs.
After reviewing our records, we were unable to locate an order or interaction associated with the details provided on our US giantex.com website.
For clarity, shipping costs on giantex.com are always clearly displayed at checkout before payment is completed, and we do not add shipping fees after an order has been placed.
If you believe this is not the case, we'd be happy to review this further—please feel free to contact our customer support team at support@giantex.com directly so we can assist you.
Thank you for your understanding.
Kind regards,
support@giantex.com
J'ai commandé un climatiseur mobile le…
J'ai commandé un climatiseur mobile le 25 juin 2025 sur le site DARTY soit disant livré le 27 juin 2025 (reçu mail) mais je n'ai pas été livrée !
Une réclamation est en cours auprès de Darty Market place mais depuis cette entreprise communique par l'intermédiaire du SAV DARTY (qui, lui, est excellent) et demande des tonnes de justificatifs( Attestation sur l'honneur) que DARTY m'avait déjà demandé, pour qu'ils interviennent.De plus la livraison devait être remise contre signature... Un conseil : n'achetez aucun article sur votre site préféré livré par une autre société que celle choisie. En l'occurrence, je suis cliente DARTY depuis très très longtemps et ce climatiseur était vendu par un intermédiaire (GIANTEX) MARKET PLACE.
ATTENTION !
25 de junho de 2025
Opinião espontânea
Resposta da Giantex
Bonjour,
Merci d'avoir partagé votre expérience. Nous regrettons les problèmes rencontrés lors de votre commande de climatiseur mobile.
Étant donné que cette commande a été passée via le Marketplace Darty, nous comprenons que la communication avec cette plateforme tierce ait pu entraîner certains désagréments.
Nous prenons les retours de nos clients très au sérieux et souhaitons améliorer notre service à l'avenir.
Cordialement,
support@giantex.com
Aucun service après vente
J’ai acheté un trampoline chez eux et le service à la clientèle est médiocre. Il est impossible de me procurer des pièces pour réparer mon trampoline acheté il y a moins de deux ans et qui se vend encore. Le service après vente est tout simplement inexistant.
22 de maio de 2025
Opinião espontânea
Resposta da Giantex
Bonjour,
Nous regrettons que notre service client n'ait pas répondu à vos attentes.
Nous prenons les retours de nos clients très au sérieux et souhaitons avoir l'opportunité de vous aider. Veuillez contacter notre service client à support@giantex.com avec les informations de votre commande, et nous vous assisterons rapidement pour résoudre le problème.
Cordialement,
support@giantex.com
J ai effectuée une commande via…
J ai effectuée une commande via Conforama le 9 avril a ce jour toujours pas livrée
Quand vous contactez giantex par mail ils vous expliquent que la commande c est perdu et qu ils vous en envoie une autre mais toujours rien
Par contre pour prelevez l argent ils ont été très rapide 2 jours après la commande
A fuir
9 de abril de 2025
Opinião espontânea
Resposta da Giantex
Bonjour,
Merci pour votre message. Nous regrettons les problèmes rencontrés lors de votre commande via Conforama.
Nous prenons très au sérieux les retours de nos clients et souhaitons améliorer notre service à l’avenir.
Cordialement,
support@giantex.com
Wrong parts in box
Ordered two sets of identical drawers. First was fine, the second had 3 x part 6 and no part 7. Part 7 needs holes in it for cam locks. While the same size and shape part 6 has no such holes. After two weeks of ridiculous back and forth, including offering me $10 to wait for a month for them to produce a new part, they finally sent me a new set of drawers. Well, of course, we opened them and again 3 x part 6 and no part 7. My flatmate has bought a drill bit, measured up and drilled the holes for me so we can finish constructing and actually use the drawers that have been partially constructed on my floor for more than two weeks now. I’ll be interested to see what the response is this time. Only having email contact is a major pain as they only reply once per day so something that would take 5 minutes on the phone takes two weeks by email. Do not recommend.
23 de abril de 2025
Opinião espontânea
Resposta da Giantex
Hello,
Thank you for taking the time to share such detailed feedback. We’re genuinely regret for the inconvenience you experienced, especially with receiving incorrect parts more than once. This is clearly frustrating, and we understand why this caused such a poor experience.
Issues like this are not representative of the standard we aim to provide, and we appreciate you explaining exactly what went wrong so we can review this internally with our warehouse and quality control teams.
We also understand your frustration regarding email-only communication and the delays it can cause. Your feedback helps highlight areas where we need to improve our support process.
If there is anything still unresolved, we would be happy to review your case further. Please feel free to contact us again at support@giantex.com, referencing your previous correspondence.
Thank you again for your feedback—it helps us improve.
Best regards,
support@giantex.com
Products are rubbish
Products are rubbish , not descriptive on ad to assemble. Difficult to assemble. Bad service. Cheap materials on products, don't last long.
I don't recommend buying from this company....
15 de abril de 2025
Opinião espontânea
Resposta da Giantex
Hello,
We’re regret to hear that you were disappointed with your experience. This certainly isn’t the level of quality or service we aim to provide.
We’d really like to understand more about the product you received and the issues you faced with assembly or service, as this feedback is important for us to improve. Unfortunately, we’re unable to locate your order based on the information available here.
Please feel free to contact our customer support team at support@giantex.com with your order details, and we’ll do our best to assist you and find a suitable solution.
Thank you for taking the time to share your feedback.
Best regards,
support@giantex.com
Top experience
Smooth communication. Chair ready to pick up next day. Very efficient and helpful warehouse staff moved the product to my car. Excellent product. Good price and quality materials. Easy to assemble. As advertised.
10 de abril de 2025
Opinião espontânea
Resposta da Giantex
Hello,
Thank you so much for your kind words! We're thrilled to hear that you had a smooth experience and are happy with your new chair.
We truly appreciate your feedback and look forward to serving you again soon.
Kind regards,
support@giantex.com
They ripped me
They ripped me
Off they send me a heater with no top part and they won’t even replace it horrible company they are scammers
14 de março de 2025
Opinião espontânea
Resposta da Giantex
Hello,
We are very regret to hear about your experience with the heater. This is certainly not the level of service we aim to provide.
If parts of the product were missing, this is an unfortunate issue that we take very seriously. We would like to look into this matter further and find a suitable solution. Our customer service team is always here to help resolve issues, and we encourage you to reach out directly to support@giantex.com with your order details in our store so we can immediately assist you in this case.
We understand your frustration and are committed to resolving this issue to your satisfaction. Thank you for your feedback, which helps us improve our service.
Kind regards,
support@giantex.com
Terrible Service and Hidden Fees
Terrible Service and Hidden Fees
My order from Giantex was late, and I was charged unexpected extra fees that annoyed me. I then cancelled my order and requested for a refund. for a very very long time, I didn't hear anything from them. no emails, no messages at all about me refund. The picture on my bio is what saved me
27 de janeiro de 2025
Opinião espontânea
Resposta da Giantex
Hello,
We are very regret to hear about the inconvenience you experienced with your order. We understand how frustrating it can be when orders are delayed, and unexpected fees are charged. This is certainly not the level of service we aim to provide.
We would love to resolve this issue and ensure that your concerns are addressed. Please reach out to us directly at support@giantex.com
with your order details so we can try our best to solve this issue for you immediately.
Thank you for your patience and understanding, and we appreciate you bringing this to our attention.
Kind regards,
support@giantex.com
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