Discontinued selling replacement parts for previous models, such as the 12 ft/6 pole trampoline. In addition to having no option for trampoline models only recently discontinued, they charge for custo... Ver mais
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Informações sobre a empresa
Escrito pela empresa
We Giantex are specialized in researching and developing high quality and exquisite products since our brand was established. Making daily life convenient and efficient is given the top priority. In the beginning, we focus on Home & Office Furniture. Along with customer's expectation & needs, we explored many more categories such as Vanities Set.
Informações de contacto
China
- giantex.com
3,4
Aceitável
67 opiniões
Respondeu a 66% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
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Bought 2 different items via Catch…
Bought 2 different items via Catch website at a different date -
1x children dressing table purchased 11/06/24
4x bar stools purchased 28/01/25
The drawer and the chair that came with the dressing didn't last long. Very bad chinese quality. Didn't even bother to report this.
Received one bar stool with one threaded insert missing on one leg, emailed Giantex just to get a respond "it's not our order". Customer service? non-existence.
6 de fevereiro de 2025
Opinião espontânea
Resposta da Giantex
Hello,
Thanks for your message and we are regret to hear about the issues you encountered with the products and your disappointment with our service.
As the order was placed via the Catch platform, we'd like to review the case in detail and see how we can assist further. Please contact us at support@giantex.com
with any order or communication details, and our team will be happy to look into this for you.
We appreciate your feedback, as it helps us improve our products and service.
Best regards,
support@giantex.com
Ou est ma livraison?
Ou est ma livraison?
commande via leroy merlin du 19/02 toujours pas livré!
Giantex reponds aux messages , se désole de ma situation mais rien n'avance.
Je ne comprends pas Leroy merlin qui est une enseigne plutot sérieuse qu'ils se commettent avec un site pareil
28 de fevereiro de 2025
Opinião espontânea
Resposta da Giantex
Bonjour,
Merci pour votre message. Nous regrettons le problème de livraison concernant votre commande via Leroy Merlin.
Nous prenons très au sérieux les retours de nos clients et souhaitons améliorer notre service à l'avenir.
Cordialement,
support@giantex.com
Depuis ce matin j’appelle et je contact…
Depuis ce matin j’appelle et je contact le revendeur via le site leroy merlin, aucune nouvelle dans ma commande j’ai les planches pour le meuble de mes enfants mais ils oublient de me donner les pièces, visses, boulons etc… et une planche abimé.
22 de janeiro de 2025
Opinião espontânea
Resposta da Giantex
Bonjour,
Merci de nous avoir informés de cette situation. Nous sommes désolés d’apprendre que des pièces étaient manquantes et qu’un panneau est arrivé endommagé.
Étant donné que cette commande a été passée via la plateforme Leroy Merlin, nous souhaitons examiner les détails afin de pouvoir vous assister dans les meilleurs délais. Nous vous invitons à nous contacter à l’adresse support@giantex.com
, et nous ferons de notre mieux pour vous aider.
Merci de votre compréhension.
Cordialement,
support@giantex.com
8 FT Thatched Tiki Umbrella
8 FT Thatched Tiki Umbrella, Hawaiian Style Outdoor Hula Umbrella w/8 Metal Ribs × 1
Simply do not buy this umbrella. It will fall apart in front of you eyes. No warranty or return. The worst.
18 de janeiro de 2025
Opinião espontânea
Resposta da Giantex
Hello,
Thanks for your message and we are regret to hear that your experience with the tiki umbrella did not meet your expectations.
We take product quality and after-sales support seriously. Our products do come with customer support and applicable warranty coverage, and we would like the opportunity to review your case and assist you properly.
You can contact our customer service team at support@giantex.com
with your order details and we can look into this and offer an appropriate solution.
Thank you for bringing this to our attention.
Best regards,
support@giantex.com
Please avoid any purchase with this…
Please avoid any purchase with this company if you don't want headaches. First time buyer and my 2 products came like second hand products with marks and dents all over them. When I asked for a full refund due to such reasons they sent me thousands of emails trying to waste waste my time hope that I'll give up but refused to refund me and said their products are functional. I didn't buy a second hand products as is I bought brand new stuff. They also blocked me from writing reviews about my experience and upload photos of their products to warn others
9 de janeiro de 2025
Opinião espontânea
Resposta da Giantex
Hello,
Thanks for your message and we are regret to hear that your experience did not meet your expectations and that you were disappointed with the condition of the items received.
We take product quality and customer service seriously. Our intention is never to cause frustration, and we never sell second-hand products as new.
We would appreciate the opportunity to review your case in detail. If you're willing, please contact our customer service team at support@giantex.com
with your order information and any photos, so we can look into this matter further and see how we can assist.
Thank you for bringing your concerns to our attention.
Best regards,
support@giantex.com
Broken product, poor support to resolve, laughable warranty.
We purchased 2 matching swivel bar stools.
They arrived in a reasonabe time and were relatively straight forward to asemble.
The seats have been owned for 6 months and sat on 3-4 times each when one of them broke with normal usage.
Giantex support said the warranty is only 90 days and offerred no reasonable replacement or refund options.
Would def not recommend this company or product.
7 de janeiro de 2025
Opinião espontânea
Resposta da Giantex
Hello,
Thanks for your message and we are regret to hear about the issue with your bar stool and that your experience with our support did not meet your expectations.
We take product quality and customer service seriously. While our standard warranty is 90 days, we would like to review your case and see if we can offer a solution.
Please contact our customer service team at support@giantex.com
with your order details and we will do our best to assist you.
We appreciate your feedback as it helps us improve our products and service.
Best regards,
support@giantex.com
I bought two Queen sized heated…
I bought two Queen sized heated mattress pads.
They sent me two wooden whatever they are instead.
I have been going back and forth with this company since 27 Nov 24 and still do not have the items I ordered.
They won't do anything until I send them back their $25.00 wooden junk.
My purchase cost far more than that.
Don't waste your time with this company, they are not going to do the right thing.
It was their mistake.
27 de novembro de 2024
Opinião espontânea
Resposta da Giantex
Hello,
Thanks for your message and we are regret to hear about the mistake with your order.
If you placed this order in our store, we take full responsibility for the error and would like to resolve this as soon as possible.
You can contact our customer service team at support@giantex.com
with your order details and we will assist you promptly.
We appreciate your patience and understanding.
Best regards,
support@giantex.com
Not a new condition
They send me a not "new" condition washer and refused to return.
1) There are scratches on multiple places. seems like it was used before
2) Water noise in the machine
3) Missing a part in the back.
They claimed that they tested all washers so that condition is normal.
1 de dezembro de 2024
Opinião espontânea
Resposta da Giantex
Hello,
Thanks for your message and it is regret to hear that your washer did not meet your expectations and that you encountered these issues.
We take product quality and customer satisfaction seriously and we never sell second-hand products. Normally our washing machines undergo factory testing before leaving the factory. There must be something wrong in the dispatching.
We would like the opportunity to review your case and offer a solution. Please contact us at support@giantex.com with your order details and any photos of the issues so we can assist you promptly.
Thank you for your understanding.
Best regards,
support@giantex.com
This is the reply I received after the order.
This is the reply I received from the company after a week of order for free shipping offered at the website.
Fraudulent Company operates from China.
"Hello, you need to pay for shipping for your order. If you do not pay for shipping within 3 days, we will help you cancel the order. Now the order volume has increased, and the inventory is decreasing rapidly. Please pay the shipping fee as soon as possible, and we will arrange the shipment as soon as possible. As for the additional shipping fee, please refer to our shipping policy. You can also compare the prices of other stores. If the price is lower, you can tell me."
22 de novembro de 2024
Opinião espontânea
Resposta da Giantex
Hello,
Thanks for your message and we are regret to hear about your experience.
Please note that we are committed to transparent communication with our customers. If there are additional shipping fees, customers will be able to see them at checkout.
We understand your frustration, and we would like to resolve this matter promptly. Please feel free to contact our customer service team at support@giantex.com with your order details and we will assist you in understanding the shipping details and ensure a smooth resolution.
Thank you for your understanding.
Best regards,
support@giantex.com
Lost skeleton key
Contacted this company because I had lost a skeleton key I wanted to re purchase from them . However I bought the item 3 yrs ago they messaged me telling me they aren't responsible if I have no order number. Very rude and defensive I was looking for help only.... I'll never buy from here again
24 de outubro de 2024
Opinião espontânea
Resposta da Giantex
Hello,
Thank you for sharing your experience and we totally understood the frustration this caused for you.
We do our best to assist customers, but in cases where we do not have the order number, we are unable to access purchase details. Hope you can understand.
If there is anything else we can do to assist, please feel free to contact us at support@giantex.com and we would be happy to help.
Best regards,
support@giantex.com
Order went through no probs
Order went through no probs, few hours later they want $21 shipping
So I requested a full refund, I'm waiting for the out come.
Funny as big w sell the same item but state upfront $16 freight
Scammers..do NOT recommend this company
I have just upped the star to 3 stars as they have now REFUNDED my money.
18 de outubro de 2024
Opinião espontânea
Resposta da Giantex
Hello,
Thank you for your message. We regret to hear about the confusion regarding the shipping fees.
We always strive to be transparent with all pricing and shipping details, and it is never our intention to cause any inconvenience.
We are glad to know that your issue has been resolved with a refund. If you have any further questions or concerns, please do not hesitate to reach out to us at support@giantex.com with your order details.
Thank you for bringing this to our attention, and we truly appreciate your patience.
Best regards,
support@giantex.com
Le service est très bon et l expédition…
Le service est très bon et l expédition super rapide
26 de setembro de 2024
Opinião espontânea
Resposta da Giantex
Bonjour,
Merci pour votre gentil retour! Nous sommes ravis d'apprendre que vous êtes satisfait de notre service et de la rapidité de l'expédition.
Nous espérons avoir le plaisir de vous servir à nouveau dans le futur!
Cordialement,
support@giantex.com
Thought that I would avoid the evil…
Thought that I would avoid the evil Amazon empire by ordering directly from Giantex, and the order process and shipping were fine - quick even. Problem is, they shipped USPS, which is unusable for packages in cities, at least in NYC. USPS came once, didn't even take the package out of the truck (I saw it on my security cam), left a note on the door saying "undeliverable because of unsuitable place to leave package", and left. I scheduled redelivery for the next day and put a note on my door to leave the package in the vestibule. They never came. Went to schedule another redelivery and the USPS site says UNAVAILABLE. Ghetto.
8 de setembro de 2024
Opinião espontânea
Resposta da Giantex
Hello,
Thanks for your message. We're regret to hear about the issue with USPS delivery in your area and we understand how frustrating it can be when a package is not delivered as expected.
We will report this issue to USPS and encourage them to improve their service levels moving forward. Additionally, we are actively exploring partnerships with other carriers to provide better delivery services for our customers.
If you have any further questions or concerns, please don't hesitate to contact our customer service team at support@giantex.com
with your order details, and we'll be happy to assist you further.
Thank you for your patience and understanding.
Best regards,
support@giantex.com
Additional charges days after order placed
Purchased a desk for the price shown the whole way through the checking out process. Money was drawn from my account and I received the purchase invoice and confirmation email.
2 days later I receive an email stating i owe extra in shipping fees?
Fix your website so that your customers know what they are paying when they checkout, like every other brand. Don't hide charges in the fine print of a different page of your website.
2 de setembro de 2024
Opinião espontânea
Resposta da Giantex
Hello,
Thanks for your message and it is regret to hear about the confusion regarding the additional shipping charges.
We strive to be transparent with all pricing and shipping details, and we will review our website to ensure that all charges are clear to customers at the checkout stage.
We appreciate your feedback as it helps us improve our services. If you have any further questions or concerns, please feel free to reach out to our customer service team at support@giantex.com.
Best regards,
support@giantex.com
What I dislikedinstructions coukd be more succinct and dowels better height proportions
What I disliked: the instructions weren't as clear as they could be especially in regards to the drawer slides and door stop and the video I did find on Amazon glossed over some bits but thankfully showed these two parts and their installation. One of the dowel pegs were too long so when we pressed the top down it came up right through the top! So I have a corner that needs fixed before I've used it so points removed for this. On the whole the materials were good, there was more than enough screws, dowels and fixers to do the job, the material is of a reasonable quality and one person can mostly assemble this on their own (I found some bigger bits too heavy to lift but I have joint issues so my husband put it together with me holding or helping as required) but you do need a 2nd person at some parts of the assembly especially the cupboards/shelves assembly and when joining pieces and when putting the 2 sections together. It took approximately 9hrs over 2days the first day was unpacking, checking inventory , putting all the dowels and screw fixtures in holes as well as assembling the cupboard side. 2nd day was the cubbyhole side and the rest of the assembly, time was wasted on the drawer sliders but wouldnt have been if instructions were more succinct. You do need to take time with the dowel and fixing bits(screw things) lining them up with relevant holes and firm pressure is required to hold one end in whilst the other end is being put into place (2nd person becomes invaluable) we are by no means DIY-ers a person more used to flatpack/building with that type of mind set would most likely complete assembly quicker, we were also going slower to ensure no mistakes were made. All in all in it seems to be a good buy, I have yet to put my quilting machine on it to give it a good go (just finished it today). I would recommend this giantex 91cm high craft table with storage.
3 de julho de 2024
Opinião espontânea
Resposta da Giantex
Hello,
Thank you for sharing your experience. We are glad to hear that you like the overall quality of the craft table.
We regret for any confusion caused by the instructions, and we appreciate your feedback on the assembly process. We are actively working to improve the clarity and conciseness of our assembly instructions to ensure a smoother experience for future customers.
We are also happy to hear that you were able to assemble the table with the help of a second person, and we will continue to improve our product to make it easier for all customers.
If you have any further questions or concerns, please feel free to reach out to us at support@giantex.com.
Thank you again for your feedback and recommendation!
Best regards,
support@giantex.com
Giantex & Costway same company DO NOT…
Giantex & Costway same company DO NOT buy thru them
Ordered something said it had free shipping after payment I was bombarded with emails to pay for shipping if I wanted the product. And they were different prices. The emails haven't stopped so I've had to contact pay pal. Don't ever pay for something unless it's paid thru pay pal
I have been sent 3 completely different amounts for shipping when their advertising CLEARLY says free shipping.
16 de maio de 2024
Opinião espontânea
Resposta da Giantex
Hello,
Thanks for your message and we are regret for the confusion regarding the shipping fees.
Please note that we strive to be transparent about all pricing, including shipping charges.
We will review the situation and make sure that our advertising and pricing are clear for all future customers.
If you have any further concerns or questions, please don't hesitate to contact our customer service team at support@giantex.com with your order details, and we will be happy to assist you further.
Thank you for your understanding,
Best regards,
support@giantex.com
Buyer beware
Buyer beware. Reconsider before buying from this company. I purchased an item for my child’s birthday only to have a completely random item turn up. Giantex advised me they would only send the correct item I had paid for, once the wrong item was returned to them. They provided a return slip which did not work, and I had to make several special trips to the post office before I could post it back. Communication was slow, because everything is via email rather than phone.
As requested, I provided Giantex with the tracking number as soon as it was sent, but they continued to refuse to send my item.
They then notified me the item I ordered was out of stock, my options were to wait 2 months or have a refund. Considering this was for my child’s birthday, 2 months was not acceptable so I chose to get a refund. They then refused to process a refund until the incorrect item was in their possession.
Customer service throughout the experience was rude and unprofessional. After 3 weeks, I received my refund. There was no accountability from Giantex, although this was entirely their error they treated me as though it was my responsibility to fix their mistake. Withholding my item and it then being out of stock, then withholding my money, is unacceptable.
I’d strongly advise not to buy from this company.
26 de abril de 2024
Opinião espontânea
Resposta da Giantex
Hello,
Thanks for your message and we sincerely regret for the experience you had.
We are very sad to hear that your order was not handled properly and that you experienced delays in receiving your refund.
We take full responsibility for the mistake with your order and understand the frustration this caused, especially for a birthday gift. We will review our processes to ensure better communication and faster service in the future.
Please note that customer satisfaction is important to us, and we are actively working to improve our customer service experience. If you have any further questions or concerns, please feel free to contact us at support@giantex.com and we will do our best to assist you.
Best regards,
support@giantex.com
Cheap quality for a premium price
I would give 0 stars if I could, purchased expensive products for cheap quality, I was told sorry the product is out of warranty and I believe along those lines I would never be compensated even if my life depended on it. Buy at your own risk if you want cheap quality and expensive products
25 de março de 2024
Opinião espontânea
Resposta da Giantex
Hello,
Thanks for your message and we are regret to hear that you were dissatisfied with the quality of the product and the service you received.
We take product quality and customer satisfaction seriously.
All our products undergo strict quality testing before being sold, and normally our warranty period is 90 days.
Even if your order is past the warranty period, we are still willing to provide any technical support that we can offer if you contact us at support@giantex.com
with your order details.
Best regards,
support@giantex.com
I was told if I did not change my bad…
I was told if I did not change my bad review I would only get a partial refund. Also I was instructed to pay frieght on the return. As it was a large item it was more than the cost of the goods. I felt since I had already been threatened with only getting a 50% refund it would be a risk to be out of pocket the price of the return as well.
24 de janeiro de 2024
Opinião espontânea
Resposta da Giantex
Hello,
Thanks for your message and this is rarely happened in the past.
There maybe some mistake during the communication.
We understand your frustration regarding the shipping charges and the refund process. We are constantly reviewing our policies to ensure they are clear and transparent for all customers.
If there are any remaining issues or concerns, please feel free to reach out to us at support@giantex.com with your order details and we would be more than happy to assist you and work towards a resolution.
Best regards,
support@giantex.com
Disgusting "service"...actually NO SERVICE AT ALL. Yet another scamming company.
A reliner lift chair was purchased to help me (I am very disabled and senior). The chair started malfunctioning within a few months (it cost about $1000.00) and when I reached out for support (their paperwork says:"Please give us a chance to mae it right and do better" (that's a joke) I was told the warranty was only six months. They would not offer ANY assistance at all and claimed that their warehouse had no replacement parts of any kind....even at my own expense. I am now stuck with a $1000.00 useless recliner that does not lift or recline. I would not recommend this company to a soul and I will NEVER purchase a single thing from them ever again. They are cheats and scammers and deserve every bad review to be pubished. Please take the time to report your bad experiences with Giantex.
2 de janeiro de 2024
Opinião espontânea
Resposta da Giantex
Hello,
Thanks for your message and it is regret to hear about the issues you have experienced with your lift chair.
We take product quality and customer satisfaction very seriously, and we understand how frustrating this situation must be for you.
We will improve our quality and service in future.
If there is any other questions, please contact us at support@giantex.com
with your order details and we will do our best to assist you and find a solution.
Best regards,
support@giantex.com
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