Gleeson Homes Opiniões 

Dani was great with talking me through everything when it came to reserving my new home at Rivers walk.

Great experience with whole team.. Very happy with the new home.. So far no complaints.. Everyone is well appreciated.. Special mention to sales team Mauricia ( who helped during initial stages) and special mention to Manish ( sales team- waterloo Sidings) helped to fulfill our dream home, Timely updated the progress of building. Thank you so much for the help and support.

We are moving to Birley Croft in Lower Bartle! 🩷
Raul has made part-exchanging my home for a new home seamless. He is very easy to talk to and will put any worries you have to rest. He is very communicative and keeps you informed every step of the way. Our experience so far has been effortless. I’m very excited to move in to my new Gleeson home in December!

Purchasing my first house has been made a very enjoyable experience. Learning about the process and the all the rest. Emily was very helpful and made me fall in love with my new home. I would highly recommend Gleeson and Emily for any help in the future.

We have just completed on our new home, and the level of service we received from start to finish was absolutely brilliant.
​Our journey started with Thomas, who was fantastic. He did absolutely everything possible to ensure the initial stages went smoothly and took the stress out of the process. His dedication and care set a massive standard from day one.
​When it came to the handover date, Dani, Adrian, Dave, and Shawn stepped up and made the entire experience truly unforgettable. Their professionalism, warmth, and outstanding attitude made the final milestone worth every second.
​The site manager,has also been incredibly responsive and attentive whenever help has been needed, ensuring everything is looked after. It’s rare to find a team that takes this level of pride and ownership in their work. A huge thank you to Thomas, Dani, Adrian, Dave, and Shawn for making our move such a success!

We completed on a Gleeson home in May of this year having reserved last March.
While the sales portion of the process was great, the aftercare process has been dire. I've only given the 2* rating because of the sales reps, otherwise it would be a firm 1* (because I can't put 0).

Before I continue, any home buyers reading this, if you must go through with a purchase with Gleeson:
Get a snagging report done! Seriously. Spend the extra money and get a full report done by an external company, either pre or post.

I'll start with the Pros, although there aren't many:
- Sales reps were fantastic
- Options were extensive and had a wide variety of styles for this available
- Actual site is lovely, really quiet and our plot has a beautiful view
- Natural Stone used for our plot is gorgeous

That's where the Pros end, now for the numerous Cons:
- When almost all of the way through the mortgage process, and having had the plot reserved for 6+ months at this point we were told that Gleeson had overvalued the property by 15k. They refused to amend the pricing so, as we were so far through the process being reluctant to back out, had to go back to our provider and sort a separate mortgage. This put us out by a large amount on our initial mortgage and while Gleeson then gave us that amount off our options, it is by no means near the 15k that they overvalued.
- Day 1 (completion day) we had multiple issues with the property including a completely unusable bathroom, 30+ points of damage across the property, multiple unfinished bits of work and issues with every single room in the house.
- Garden was finished not as sold, we were told this would include a usable flat level of garden which hasn't been done and Gleeson look to have 0 intention of fixing this so out £6000 to sort it ourselves.
- Trying to get in contact with site or customer care to actually get jobs fixed is like pulling teeth. Site never answer phones or messages, then having to chase customer care for any updates. On top of that when they DO decide to come out to do the work it's day of, no notice and while thankfully I can be available on some occasions I've had to multiple times move work or work late to make up for this time. And despite being told to stop, site continue to do this and their communication is next to non-existent.
- Our driveway wasn't laid when we completed and were told this would be done. Having been laid we then discovered the drive is miles too steep (we were told it wouldn't be as steep as it is) and wasn't usable. Site have come out no less than 3 times now to "fix" this issue and every time we have to go back and tell them the exact issue, which they do nothing about.
- Multiple issues with safety on our property. Decking stair rail not fixed property, garage step collapsed under me causing a nasty fall, huge gaps between the railings and decking.
- Corners cut at every single opportunity. If they could cut corners, they do. Flooring not sealed, radiators not collared, caps not fitted, extractor fans not put in property, brick work mortar not finished properly, insulation not laid properly, flooring not fixed properly, stair rails not fitted properly/damaged, plugs that don't seal, plaster not done properly, grout not done properly (which ultimately failed and required the whole shower to be pulled out and redone). I could go on for hours on this.
- Our snagging report came back with almost 60 pages of issues. Thankfully most of which was cosmetic but none of this should have been a problem, I have no idea who signed this property off but it's so poorly finished I didn't even know where to start.
- Site manager lets himself into properties if his contractors are in already without alerting the customer.
- Turf, while provided, has been laid on awful hardcore and minimal topsoil so has issues everywhere.

I could honestly go on and on and on but this review is long enough. I am genuinely furious at Gleeson over all of the above and more, I was going to wait before leaving a review to see if they could possibly redeem themselves.
And while yes, they have sorted issues out, it has been down to me chasing them almost every single week to find out when the work will actually be done. And almost 3 months in, we can't actually relax or settle in our home because almost every week something gets messed up/ripped out to be fixed.
All I wanted to do was relax in my new home, having had a mountain of personal issues and bad rentals for the last few years, and Gleeson robbed me of that as well as a large sum of money that I won't see again.

If you can avoid Gleeson, do it. If you're already in the process of buying and can't back out get a snagging report and be prepared to spend months chasing them.

EDIT 04/09/2026: Changed to 1 start as they are refusing responsibility on some issues. Putting us over £6k out of pocket.

I just had an appointment with Mauricia at Northbeck Grange and I've really enjoyed my time with her as she explained everything to me especially shared ownership thank you

Nikita was very helpful throughout the whole house buying process with Gleeson homes. No question was too much for Nikita and she always tried to ensure we were fully informed of every stage of the house being built.

Great staff that were very helpful. Our move was long and complicated and we never felt like we weren't wanted at the development. Jamie was always helpful and positive and we are so happy in our new home.

Alyson is a real asset to Gleeson at The View at Moorland Green.

This is our first time purchasing a new-build home off-plan, so we were naturally a little unsure of what to expect. From the very start of our journey, Alyson has been incredibly helpful, friendly, and knowledgeable. Nothing has ever been too much trouble, and she has guided us through each stage of the process clearly and in detail.

Overall, our experience has been very positive. Having Alyson’s support whenever needed has really helped to ease some of the stress and worry that can come with moving home.

Thank you, Alyson, and to everyone else involved. We’re really looking forward to completion and moving into our new home!

I called in on the off chance to get some details on a new home, Dani helped and explained everything I needed to know? I asked a lot of questions and nothing was too much trouble

We've just reserved a Gleeson plot as first time buyers, but the wonderful staff at Gleeson Stoneyford Green made us forget this is our first time. Tina has been exceptionally helpful and kind, and we look forward to continuing forward.

We've just reserved a property with Gleeson, and so far the experience has been overwhelmingly positive. Tina has been super friendly and professional, and she has a lot of amazing knowledge and advice to share. I'm feeling very positive about our journey with Gleeson to come :). Also, a well deserved mention to Chris from the mortgage team for his solid advice and support on that side of things. Again, super friendly and professional individual, installing confidence in our journey ahead.

We recently moved into our Gleeson home, and we would like to thank Maneesh for all his support throughout the process. He was always kind, friendly, and incredibly helpful, making everything feel much easier for our family.

He was always available to answer our questions and guided us every step of the way with patience and professionalism. We truly appreciate everything he did for us and we are very grateful for his excellent support.

I have bought this house and is my first home by myself. The journey is long as i bought before it was built but was so worth the wait!

All though i am living alone, i feel so safe, loved and excited as im living in a beautiful estate with the lovely peter down the road in his sales office.

Peter has a heart of gold and will go above and beyond for you. Another lovely person on this site is Dave, he is an excellent builder and once again puts you as a customer first.

I could not thank the both of them enough for all they have done and continue to do for me. They are great assets to this company!

From the very first visit where we just popped in to Rivers Walk, out of curiosity, we have been treated beautifully by Gleeson. We were not seriously looking for a new build. We were met by Peter, his knowledge and depth of care as to what we wanted, was amazing. He sent us to have a look at the Dalkey at Bear Park, as he thought that was absolutely the house we were looking for. He was totally right. He had rang ahead and Alison took the same care of us. She welcomed us with the same friendly manner. (Even when we were probably becoming pests going all the time while we waited for ours to be built. Until Peter had his Dalkey showhome built at Ousterley. We then kept going there, and Peter made sure we felt welcomed, wanting our opinions on his Dalkey and making sure we were still happy with ours).
We had gone back to Rivers Walk and were met by Steph. Steph was warm, very welcoming and immediately put us at ease. Nothing was too much trouble, it felt like minutes and she helped us pick the perfect plot. We then went back to pick our interiors and extras, and Stephs patience actually knows no bounds. Every question was answered, every plan was shown to us and explained, she checked we understood at every stage. As we changed our mind at nearly every turn, we were made to feel very comfortable and it was incredibly important to Steph that we felt that.
Every panic every nuts question, Steph reasurred us that we have to have what we would like. For a little while Lynda looked after us, and she rang us every week with updates and we looked forward to talking to her, as she too was lovelly to us.
We met Ben on our meet the builder tour, he too was incredibly lovely, welcoming and knowledgable, he made sure we understood at what stage the house was at and how everything in it worked. We then met Liam, and we could tell how incredibly important it was to him that were happy with absolutely everything in the house. Any issues that there were in the whole house Liam and Ben already knew about them, informed us about them and when they would be fixed (hours or days later). On moving day, Steph, Liam and Ben, were literally as excited as we were. Every tiny snag, Ben and Liam fix immediately, nothing is ever too much trouble for them, all the workmen are very friendly and respectful.
We cannot recommend Gleeson enough, we love our new home very much and actually adore everyone we have met at Gleeson, and are very grateful to them.

Fantastic experience buying our new home. We had the upmost support from our salesman Peter and site manager Dave, could not fault the process- a very happy family, ready to start our new and exciting chapter in a Gleeson home. Thank you so much Peter, you have been the best support to us!
The Browns x

We have just completed on a house that we were told wouldn't happen until July. Sales Executive Liam Conneely managed to pull a couple of strings and we were sorted. The on site staff are very helpful.

Amazing care from Liam conneely , brilliant from day one to our completion yesterday ! Thank you

Jordan &ellie

We have just completed on a Gleeson at Rainsborough Park, we’ve had a really positive experience with Salesperson Jess and Site Manager Neil.

Jess was extremely friendly and helpful from day one, and make the house buying journey a lot easier than It could’ve been, I always felt comfortable giving her a call if I had any questions!

On our home demo, site manager Neil said to us that even after completion to not hesitate to contact him should we have any issues, which is really reassuring for me and my partner.

The only negative aspect of our experience was that, on more than one occasion, our solicitor was informed by Gleeson’s solicitor that we had agreed to matters which we had not. One example being that we agreed to sign a waiver to quash the 10 day notice period for completion, which we hadn’t. However, I would like to emphasise that this was in no way a reflection on the Sales team, who were always helpful and professional throughout the process.

We’re so excited to move into our new home, I highly recommend Rainsborough Park if you’re looking for a new build, thanks again to Jess and Neil!