Gleeson Homes Opiniões 

1552
•
TrustScore: 4.5 em 5

4,3

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Classificada 5 em 5 estrelas

Me & my partner, have been trying to move house since May and with problem after problem we still haven’t got somewhere to call home. After going to All Saints in Ferryhill on Saturday we now have res... Ver mais

Classificada 5 em 5 estrelas

Charlotte (Bridlington Pinfold Park 2) was brilliant from start to finish. Level of customer service given throughout was outstanding. As a first time buyer I couldn’t have asked for anyone better.... Ver mais

Classificada 5 em 5 estrelas

Allison was a great support through our stressful moving process. Allison always kept us informed of any developments on the progress of the build. Allison has gone above and beyond to make sure we g... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Post development, development not complete. All houses sold Gleeson leaves. Roads unfinished, communal gardens not completed, lots of builders waste left on site. Many phone calls to chase Gleason... Ver mais

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Escrito pela empresa

Gleeson Homes build affordable, high quality homes in the North of England and the Midlands where there is a strong need for affordable housing.


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4,3

Excelente

TrustScore: 4.5 em 5

2 mil opiniões

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Respondeu a 78% das suas opiniões negativas

Geralmente responde dentro de duas semanas

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4,3

Todas as opiniões

(1552)

242 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Katie made the whole experience of…

Katie made the whole experience of buying this property really easy, kept me informed of any progress, nothing was to much trouble.

14 de junho de 2026
Opinião espontânea
logótipo da Gleeson Homes

Resposta da Gleeson Homes

Hi Shaun,

Thank you for your positive review and for sharing your experience with Gleeson!

Congratulations on your new home! We hope you enjoy making many happy memories.

Kind regards,
Gleeson Homes

Classificada 5 em 5 estrelas

Liam conneely

Our experience with gleesom homes has been smooth sailing with staff always on hand to help and advise us on matters with our first experience on buying a house even with matters outside there job. Always keeping us up to date and sorting out any problems that occured taking most the stress away from us thank you.

14 de junho de 2026
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Resposta da Gleeson Homes

Hello,

We're delighted to hear of your positive experience and will pass your feedback on to Liam and the team!

Thank you for choosing Gleeson Homes.

Kind regards,
Gleeson Homes

Classificada 5 em 5 estrelas

Buying our new home through Katie at…

Buying our new home through Katie at Gleeson has to have been the smoothest of process, helpful support for any queries no matter how small. Timely updates, friendly site managers whom have attended to our questions and snags, with professionalism and respect.
I wouldn’t hesitate to recommend Katie, Ashley and Trevor at Gleeson at Fawns Wood the whole experience has been fabulous. We can’t wait to move into our new home and just live ! Thankyou Lesley & Mal David

14 de junho de 2026
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Resposta da Gleeson Homes

Hi Lesley,

We're delighted to hear of your positive experience and will pass your feedback on to the team at Fawns Wood!

Thank you for choosing Gleeson - wishing you many happy memories in your new home.

Kind regards,
Gleeson Homes

Classificada 1 em 5 estrelas

Homes built by absolute cowboys

Homes built by absolute cowboys. When you start raising issues they refuse to engage, refusing to even engage with SAR procedures despite legislation stating that they are legally required to do so.

This is after I discovered messages sent internally which were about me and were highly offensive.

I would strongly reccomend going elsewhere,staff are incredibly rude and customer service does not exist once you have the keys in hand.

After three years brickwork is failing, roof tiles have come off and damp issues are taking over due to the house not being insulated.

1 de junho de 2026
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Resposta da Gleeson Homes

Hi Liam,

Thank you for bringing this to our attention and for your feedback, which has been passed onto the relevant department.

We are sorry to hear you’ve been experiencing issues with your home. We remain committed to investigating any concerns raised directly with us.

If you haven't already, please email our Customer Care team at customercare@mjgleeson.com referencing your name, development, and plot number.

Kind regards,
Gleeson Homes

Classificada 5 em 5 estrelas

Dani has been brilliant helping from…

Dani has been brilliant helping from the start. we had our initial enquiry with the lyons edge site and dani was brilliant and very informative!

29 de maio de 2026
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Resposta da Gleeson Homes

Hi Ella,

Thank you for taking the time to share your experience with Gleeson!

Congratulations on your new home, we hope you enjoy making many happy memories.

Kind regards,
Gleeson Homes

Classificada 5 em 5 estrelas

Allison was fantastic at keeping us…

Allison was fantastic at keeping us informed throughout the build process.
She was always quick to answer any questions we had.
This is our 3rd new build and the build quality is much better than the last two.
The site agent is very helpful and responsive to any questions we had.

29 de maio de 2026
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Resposta da Gleeson Homes

Hi Kellie,

Thank you for your kind words, we're delighted to hear of your positive experience and will pass your feedback on to the team!

Congratulations on your new home and thank you for choosing Gleeson.

Kind regards,
Gleeson Homes

Classificada 5 em 5 estrelas

Bluebell Court

Bluebell Court

Found Lisa to be friendly & professional during the whole search & reservation process. Confident nothing will change during the ongoing build journey.

6 de junho de 2026
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Resposta da Gleeson Homes

Hi Simon,

Thank you for your wonderful review and for sharing your experience with Gleeson!

Congratulations on your new home!

Kind regards,
Gleeson Homes

Classificada 5 em 5 estrelas

Dani was great

Dani was great

5 de junho de 2026
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Resposta da Gleeson Homes

Thank you for taking the time to leave a review and for sharing your positive experience with Gleeson!

Kind regards,
Gleeson Homes

Classificada 5 em 5 estrelas

I highly recommend Gleeson Homes



I highly recommend Gleeson Homes. They are a fantastic company and helped me secure my new home with ease. Jessica, in particular, was amazing and supported us from the very first day right through to completion.

We were promised that our house would be finished within six months, and they delivered exactly as promised. I received my keys at the end of May and am now happily settled into my beautiful new home.

The entire process was smooth, straightforward, and stress-free. I definitely recommend Gleeson Homes to anyone looking for a new home.

23 de maio de 2026
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Resposta da Gleeson Homes

Hi Charles,

Thank you for taking the time to leave a review and for sharing your experience with Gleeson!

Congratulations, we hope you enjoy making many happy memories in your new home.

Kind regards,
Gleeson Homes

Classificada 1 em 5 estrelas

DO NOT BUY

All good until you move in then they don’t care about you or any of the issues. Poor quality houses and construction with even worse customer care. We haven’t been in this house for 15 months and there are numerous issues. Currently have an electrical issue which they have put down to ‘wear and tear’ but it’s not (light switches are falling off). Toilet roll holders don’t stay in the walls. Jobs are left half finished or not started at all. Every little thing is extra - no lights in the cupboards (under/above stairs etc), we paid £500 for a light and plug in the garage, we had to pay £200 to remove a cupboard for the dishwasher when is shouldn’t have been there to begin with. DO NOT BUY because they will not care about you or your house once you have paid.

4 de junho de 2026
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Resposta da Gleeson Homes

We are sorry to hear about your frustrations and concerns. If you would like to reach out the Customer Care team with further details, we will be happy to investigate. We remain committed to reviewing and completing all warrantable defects that are logged via the My Gleeson portal.

Alternatively, you can email our Customer Care team at customercare@mjgleeson.com with more details so that we can review and provide you with an update.

Kind regards,
Gleeson Homes

Classificada 5 em 5 estrelas

A smooth and easy process from start to…

A smooth and easy process from start to finish. Katie has been second to none, in our home buying process. The guidance and the information Katie had is excellent!
We both can’t thank Katie at fawns wood enough for her help and positivity!
Thank you Katie!!

3 de junho de 2026
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Resposta da Gleeson Homes

Hi Leonie,

Thank you for taking the time to share your experience with us, we're pleased the team have supported you throughout the process to ensure a smooth journey.

Congratulations, we hope you enjoy making many happy memories in your new home.

Kind regards,
Gleeson Homes

Classificada 1 em 5 estrelas

Bluebell court…

The sales person Lisa at Bluebell court is very unprofessional. The microaggression is quite loud. I would discourage anyone wanting to buy here.

6 de maio de 2026
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Resposta da Gleeson Homes

Hi Paul,

We’re sorry to hear about your experience and want to reassure you that we take all customer feedback seriously. We have passed this feedback onto our regional team for review.

Kind regards,
Gleeson Homes

Classificada 5 em 5 estrelas

Well done Adrian. Thank you

After viewing Gleesons Moy bungalows we decided to downsize and accepted an offer for our house so that we could make an offer at The Paddock at Coxhoe. We were dismayed to discover that timescales had been delayed leaving us potentially homeless. Adrian determindly pursued the option of us being allowed to secure our preferred plot with an Early Bird reservation giving us some security. He's a star!

28 de maio de 2026
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Resposta da Gleeson Homes

Hi Barbara,

We're delighted to hear of your positive experience and will pass your feedback on to the team!

Thank you for choosing Gleeson Homes.

Kind regards,
Gleeson Homes

Classificada 5 em 5 estrelas

105 Theodore Close.

The support and care was great throughout the process. Very happy with the property and service throughout. Allison, Dani and Josh were the sales people I dealt with. House is great. I would recommend Gleeson homes and the Bearpark site to anybody.

29 de maio de 2026
Opinião espontânea
logótipo da Gleeson Homes

Resposta da Gleeson Homes

Hi Paul,

We're delighted to hear of your positive experience and will pass your feedback on to the team!

Thank you for choosing Gleeson Homes.

Kind regards,
Gleeson Homes

Classificada 1 em 5 estrelas

All these people saying positive things…

All these people saying positive things before they move in haha - just wait until you move in then the fun begins - absolure could not give 2 hoots about you or any problems you come across . Gurantee you will get usual reply saying

Contact us at customercare THEN THEY WILL DO NOTHING ABOUT IT

29 de maio de 2026
Opinião espontânea
logótipo da Gleeson Homes

Resposta da Gleeson Homes

Hi Dean,

Thank you for bringing this to our attention. We remain committed to investigating any concerns raised directly with us that are within warranty.

Our Customer Care team is unable to locate any outstanding defects on our portal. To help us investigate this further, please can we request that you report the issues via the My Gleeson portal at your earliest convenience.

Kind regards,
Gleeson Homes

Classificada 1 em 5 estrelas

We have been in our home 3 weeks

We have been in our home 3 weeks.
Having moved from the South West and are nearly 70 we hoped to settle down to our new home.
How wrong we were. On arrival back door broken and composite blown.
We had to stick it together with parcel tape to stop wind and rain coming in.
Dishwasher on first use leaked all over kitchen floor.
Mould growth in lounge in every corner.
Patio doors keep dropping we have to lift them to try and close them.
Damaged kitchen door.
We are so unhappy in what should have been a new chapter in our life.
Problem with patio doors has been rejected by Gleeson.
Told to wipe down with cold cloth!
If you cannot close and lock doors you are not covered by Home insurance.
Told to wait till after Sunset and the doors should work.
Sometimes we like to go out in the day as we are not Vampires.

26 de maio de 2026
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logótipo da Gleeson Homes

Resposta da Gleeson Homes

Hi Sharon,

Thank you for bringing this to our attention, we are sorry to hear you’ve been experiencing issues with your home. We remain committed to investigating any concerns raised directly with us.

We understand that a member of our Customer Care team has been in touch to discuss this further.

Kind regards,
Gleeson Homes

Classificada 5 em 5 estrelas

Harry & Tom Review of Gleeson Homes

We’ve had an amazing experience with Gleeson Homes from start to finish. As first-time buyers, the whole process felt overwhelming at first, but Charlotte from the Bridlington team was absolutely fantastic throughout. She supported us every step of the way, answered every question we had, and made us feel completely at ease during the entire journey.

We visited our plot many times during the build, and Charlotte was always welcoming, helpful, and genuinely excited for us. Nothing was ever too much trouble, and her communication and support made such a difference.
A huge thank you as well to Tammy, the site manager, who has been amazing and incredibly supportive too. The care, reassurance, and professionalism from both Charlotte and Tammy have made moving into our first home together such a special and stress-free experience.

We’re now fully settled into our beautiful new home and honestly couldn’t fault anything. We’re so grateful to everyone at Gleeson Homes for making this such a positive experience and would highly recommend them to anyone looking for a new build home.

8 de maio de 2026
Opinião espontânea
logótipo da Gleeson Homes

Resposta da Gleeson Homes

Hi Harry,

Thank you for your wonderful review and for sharing your experience with Gleeson! We will pass this positive feedback to the team.

Congratulations to you both, we hope you enjoy making many happy memories in your new home.

Kind regards,
Gleeson Homes

Classificada 5 em 5 estrelas

A BIG THANK YOU

As first time buyers we couldn’t be happier with our experience with Gleeson homes and more importantly the staff that made the process so smooth and enjoyable. We were regularly updated throughout the whole process by Emily and Dani at the sales office who were absolutely amazing and truly are a credit to the company. They went above and beyond for us with anything we needed and explained everything thoroughly with us not having a clue going through the process for the first time 😅 A few snags were already logged before we even got the keys by Emily, and she was honest with any issues before we came across them and made sure they were rectified- no sugarcoating which we really appreciated.

Also, a big thank you to Gav the site manager who also was amazing and explained everything to us during our home demo. He was super friendly and made sure to check in to see how we were during move in day and if we had any issues. Massive thank you to everyone involved we can’t wait to settle into our new home! 🏠 -JP & Nath

21 de maio de 2026
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Resposta da Gleeson Homes

Hello,

We're delighted to hear of your positive experience and will pass your feedback on to the team!

Thank you for choosing Gleeson Homes.

Kind regards,
Gleeson Homes

Classificada 1 em 5 estrelas

Atrocious company

We have numerous repairs outstanding, some repairs carried out by a so called handyman what a joke, tradesmen should be doing them, front entrance road a really bad design but gleeson blame road user, so called park wide open with no fencing to protect the children, and very poorly maintained, 2 drains outside entrance full of tarmac and overflow, rear garden has more rubble than soil and grass, I can't wait for the surveyors report and to Go to court, absolutely atrocious customer service, they want to put a tree outside to fulfill their obligation what a load of crap,

20 de maio de 2026
Opinião espontânea
logótipo da Gleeson Homes

Resposta da Gleeson Homes

Hi Chris,

Thank you for bringing this to our attention. We’re sorry to hear about your experience.

To allow us to look into this further, please contact our Customer Care team at customercare@mjgleeson.com, with more details so that we can investigate this.

Kind regards,
Gleeson Homes

Classificada 5 em 5 estrelas

Friendly & caring sales personal always…

Friendly & caring sales managers are always there to help, advise in any way they can ( Sue & Manish)

Friendly &helpful site managers always there to a help, advise etc also the building contractors with any queries etc on your property soon get any problem sorted.

Also Gleeson themselves for giving me time to re-sell my property again
Many thank to you all

20 de maio de 2026
Opinião espontânea
logótipo da Gleeson Homes

Resposta da Gleeson Homes

Hi Karen,

Thank you for taking the time to leave a review. We're delighted to hear of your positive experience and will pass your feedback on to the team!

Congratulations on your new home and thank you for choosing Gleeson.

Kind regards,
Gleeson Homes

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