Post development, development not complete. All houses sold Gleeson leaves. Roads unfinished, communal gardens not completed, lots of builders waste left on site. Many phone calls to chase Gleason... Ver mais
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Leia as opiniões dos outros
Charlotte (Bridlington Pinfold Park 2) was brilliant from start to finish. Level of customer service given throughout was outstanding. As a first time buyer I couldn’t have asked for anyone better.... Ver mais
Me & my partner, have been trying to move house since May and with problem after problem we still haven’t got somewhere to call home. After going to All Saints in Ferryhill on Saturday we now have res... Ver mais
Allison was a great support through our stressful moving process. Allison always kept us informed of any developments on the progress of the build. Allison has gone above and beyond to make sure we g... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Gleeson Homes build affordable, high quality homes in the North of England and the Midlands where there is a strong need for affordable housing.
Informações de contacto
Sheffield, Reino Unido
- customercare@mjgleeson.com
- gleesonhomes.co.uk
4,3
Excelente
2 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 76% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Amazing support
Although we have just started the process me and my partner are first time buyers and Allison at Bearpark durham has been incredible so far, ensuring we understand at every point of the process.
20 de abril de 2026
Opinião espontânea
Resposta da Gleeson Homes
Hi Grace,
Thank you for taking the time to share your experience with us. We’re delighted to hear how helpful the team have been and will be sure to pass on your feedback.
Congratulations on your new home, and thank you for choosing Gleeson.
Kind regards,
Gleeson Homes
Obsessed with my new house! Would recommend
Obsessed with my new house!! Literally nothing is too much trouble, Nick the Site Manager at Safari has been a blessing. Can’t thank him enough genuinely cares about the customers.
It’s been 2 months since I moved in and honestly the best decision I could have made picking Gleeson!
22 de abril de 2026
Opinião espontânea
Resposta da Gleeson Homes
Hi Paul,
Thank you for your wonderful review and for sharing your experience with Gleeson! We're pleased to hear how helpful the team have been throughout the process and that you're enjoying settling into your new home.
Wishing you many happy memories!
Kind regards,
Gleeson Homes
Sales Experience
Thank you to Emily F at Lyon’s Edge who has helped me through the reservation process, talking about options and all the details of the property and site. A friendly welcome and very enthusiastic person.
19 de abril de 2026
Opinião espontânea
Resposta da Gleeson Homes
Hi Stuart,
Thank you for taking the time to share your experience with us. We’re delighted to hear how helpful the team have been and will be sure to pass on your feedback.
Congratulations on your new home, and thank you for choosing Gleeson.
Kind regards,
Gleeson Homes
Had an appointment this morning with…
Had an appointment this morning with Emily at Lyons Edge Development. She was amazing, very helpful, knowledgeable and a credit to Gleesons. Thanks for finding us our dream forever home.
18 de abril de 2026
Opinião espontânea
Resposta da Gleeson Homes
Hi Stephen,
Thank you for taking the time to share your experience with us. We’re delighted to hear how helpful the team have been and will be sure to pass on your feedback.
Congratulations on your new home, and thank you for choosing Gleeson.
Kind regards,
Gleeson Homes
Fantastic experience with the lovely…
Fantastic experience with the lovely Stella making us feel at home already. Informative, friendly, polite and great all round. Thankyou Stella it was a pleasure meeting you. Regards Alan and Maggie
17 de abril de 2026
Opinião espontânea
Resposta da Gleeson Homes
Hi Alan,
Thank you for sharing your experience with us, we're delighted to hear how friendly and helpful Stella and the team have been.
Wishing you many happy memories in your new home.
Kind regards,
Gleeson Homes
I have been chasing since SEPTEMBER
I have been chasing since September as to the state that our estate has been left in. They have moved off this site now and it is clearly out of sight, out of mind. Constantly being fobbed off with the same ‘we are chasing our technical department’ response. The management company have not took over yet so it is of the responsibility of Gleeson to do this yet these ‘managed’ areas have been left for months and months leaving it a scruffy mess. Just goes to show the disregard they have once they have their money!!
17 de abril de 2026
Opinião espontânea
Resposta da Gleeson Homes
Hi Elesha,
Thank you for taking the time to raise this, and we’re sorry for the frustration caused by the delay.
We can confirm that we are currently in the process of onboarding a contractor to carry out the required works on the development, after which an agreed programme of works will be put in place. Our Customer Care team will be in touch directly to keep you updated on progress.
We recognise that this has taken longer than it should have and apologise for the lack of visible progress to date. Please be assured that we remain fully committed to completing all works to the appropriate standard.
Kind regards,
Gleeson Homes
I would like to praise the site…
I would like to praise the site manager”Darrel“ on Bracewell Gardens Earby he has gone above and beyond to help my husband and I to resolve issues on site
(My husband uses a wheelchair and walking frame ) for instance extra soil to repair Turf so there are no dips in uneven turf and at the moment trying to resolve moving a electricity metre to the correct side of the house .
15 de abril de 2026
Opinião espontânea
Mixed Reviews - Concerning
Hi Gleeson Homes,
From reviewing Trustpilot feedback, it appears that the sales team consistently delivers a very strong experience. However, several reviews suggest that once the property is handed over—or nearing completion—there can be gaps in quality checks and post‑handover support.
I wanted to ask whether Gleeson has taken any steps or introduced new measures to address this and improve the customer experience at the completion and handover stage.
Iam planning to buy a new home and im conerened with this mixed reviews.
13 de abril de 2026
Opinião espontânea
Resposta da Gleeson Homes
Thank you for taking the time to read our reviews and for sharing your concerns. We understand that consistency at the completion and handover stage is a vital part of the home buying experience.
We’re pleased that our sales teams are consistently recognised for the support they provide early on, but we also take feedback about quality checks and post handover care very seriously. We actively use customer feedback to improve our service, and our customer care teams remain in place to address any issues promptly should they arise. We are also continuously reviewing our internal processes and quality control measures at completion to ensure closer coordination between our construction and customer care teams.
For further reassurance, once your new home is fully built, an independent building inspector will inspect to ensure your new home meets the NHBC standards before handover takes place.
We appreciate that buying a new home is a big decision, and we’d always encourage prospective buyers to speak directly with our team, visit our developments, and ask any questions they may have so we can provide reassurance and clarity at every stage.
Kind regards,
Gleeson Homes
Amazing experience!
I have had an amazing experience reserving a home with Dani! She has been super informative, positive and helpful throughout the entire process and has me feeling excited for the next steps I buying my first home.
12 de abril de 2026
Opinião espontânea
Resposta da Gleeson Homes
Thank you for taking the time to leave a review, we’re grateful to you for sharing your experience and pleased to hear how supportive Dani has been throughout the process.
Wishing you all the best in your new home!
Kind regards,
Gleeson Homes
Avoid Avoid Avoid
Find new evidence of Gleeson homes being built horrifically on a weekly/monthly basis. Avoid unless you have 50k+ to rectify issues as they either don't care or don't have a clue when you contact them in attempt to resolve issues.
7 de abril de 2026
Opinião espontânea
Resposta da Gleeson Homes
We are sorry to hear you’ve been experiencing issues with your home. We remain committed to investigating any concerns raised directly with us.
If you haven't already, please email our Customer Care team at customercare@mjgleeson.com referencing your full name, development, and plot number to help us investigate your concerns further.
Kind regards,
Gleeson Homes
I would like to extend my sincere…
I would like to extend my sincere thanks to Toni for the amazing service and support provided throughout my housing application and house reservation process. Toni demonstrated exceptional professionalism, clear communication, and genuine dedication at every stage.
From the very beginning, Toni made what can often be a stressful experience feel smooth and manageable. Every question was answered promptly, and I always felt supported and well-informed. This level of care and attention truly sets Toni apart.
I highly recommend Gleeson Homes to anyone looking for a reliable and professional home-buying experience. Toni is a true asset to the team a real superstar in their role!
Thank you once again for everything.
3 de abril de 2026
Opinião espontânea
Resposta da Gleeson Homes
Thank you for your wonderful review and for sharing your experience with Gleeson! It's great to hear how helpful Toni has been throughout the homebuying process.
We hope you enjoy making many happy memories in your new home.
Kind regards,
Gleeson Homes
Stella at the Louth braken park has…
Stella at the Louth braken park has been a star so far assisting us with our purchase. Even putting up with our crazy little boy and making him feeling involved. Thank you so much.
2 de abril de 2026
Opinião espontânea
Resposta da Gleeson Homes
Hi Amber,
We're delighted to hear of your positive experience and will pass your feedback on to Stella and the team at Bracken Park!
Congratulations on your new home and thank you for choosing Gleeson.
Kind regards,
Gleeson Homes
I have been attempting to make an…
I have been attempting to make an enquiry about your new development at Newbiggin.(The Shores)
I appreciate that prices etc have not been advertised yet but it's very frustrating when you complete the enquiry form and this is simply ignored.
Not sure that inspires much confidence as a potentially very serious customer.
3 de abril de 2026
Opinião espontânea
Resposta da Gleeson Homes
Hi Tony,
Thank you for taking the time to share your feedback and for your interest in our upcoming development in Newbiggin, The Shores.
We’re sorry for the frustration caused by the delay in responding to your enquiry. The Shores has proved to be a very popular site and, while we aim to respond as quickly as possible, response times have been slightly longer than usual. We can see that we did get back in touch shortly after your review was left, and we apologise again for the wait.
At the time of your enquiry, pricing information was not yet available. As soon as further details are confirmed, we will be back in touch to ensure you’re kept informed.
If you have any questions in the meantime, please don’t hesitate to contact us directly at theshoressales@mjgleeson.com, our team will be happy to help.
Thank you for your patience and for considering Gleeson Homes.
I had the moving home stress with a…
I had the moving home stress with a sleepless night or two , but Stella at gleeson was great, helped me through it . And it's a lovely new home .
30 de março de 2026
Opinião espontânea
Resposta da Gleeson Homes
Hi Stephen,
Congratulations on your new home and thank you for taking the time to leave a review. We're pleased to hear how Stella was able to help you throughout the process.
Kind regards,
Gleeson Homes
Amazing!!!
Everything about the process was amazing! The process was smooth and felt to good to be true but it is true it is simple. The builders especially Sam and Louise at squirrel fold have been very helpful and amazing.
27 de março de 2026
Opinião espontânea
Resposta da Gleeson Homes
Hi Gianna,
Thank you for your wonderful review and for sharing your experience with Gleeson! We'll pass on your positive feedback to the team at our Squirrel Fold development.
We hope you enjoy making many happy memories in your new home.
Kind regards,
Gleeson Homes
Basically had an issue with our…
Basically had an issue with our en-suite from day 1 and they came out and "fixed it twice" only to find out they haven't and now out of warranty and refuse to fix it as it all needs ripping out and cost a fortune.They have the cheek to say we should maintain the tiles better after only being in the house 3 and half years !!! Absolute waste of time company and please look at reviews at the gleesons head office for there proper rating of 2 stars and the complaints that they do nothing about. Get stuffed Gleesons
1 de abril de 2026
Opinião espontânea
Resposta da Gleeson Homes
Hi Warren,
Thank you for bringing this to our attention.
We’re sorry to hear of the issues you’ve encountered with your home. We do investigate all concerns raised directly with us. However, on this occasion, the issue falls outside of the warranty period, and as a result, we would recommend contacting a reputable contractor to investigate any issues or concerns you may have. We understand that you may also be discussing this matter with your home insurance provider, which may be another avenue to help reach a satisfactory solution.
Please be assured that we take all concerns raised with us seriously and remain committed to reviewing feedback to help improve our service moving forward.
Kind regards,
Gleeson Homes
The sales representative Alyson has…
The sales representative Alyson has been amazing with our purchase .It hasn’t been plain sailing for us selling our own property but I can say she has gone above and beyond to help us buy our dream home nothing has been a problem.I would definitely recommend to other new home buyers
30 de março de 2026
Opinião espontânea
Resposta da Gleeson Homes
Thank you for sharing your positive experience with us. We're delighted to hear how helpful Alyson has been throughout the process.
Wishing you many happy memories in your new home!
Kind regards,
Gleeson Homes
Our experience with Ian from Gleeson
I couldn’t be happier with the service provided by Ian from Gleeson. He has been sent to rectify a few issues with our new build, from the very first contact, everything was handled professionally, promptly, and with real attention to detail. It’s clear Ian takes a lot of pride in his work, and the results speak for themselves. The time, care and effort he puts into each job are unmatched. He is very polite, punctual and extremely respectful of our property.
The jobs he has carried out in our property have been completed to an exceptionally high standard, Ian kept me informed every step of the way. He explained everything clearly, and he made the whole process smooth and stress-free.
On top of that, everything was left clean and tidy, which was really appreciated. It’s very rare to find tradesman who leave at the end of the day leaving the area immaculate.l but Ian has done this every time. 10/10 service
27 de março de 2026
Opinião espontânea
Resposta da Gleeson Homes
Hi Ben,
Thank you for your wonderful review and for sharing your positive experience with Gleeson! It's wonderful to hear how helpful our team have been throughout the process.
Congratulations on your new home!
Kind regards,
Gleeson Homes
My first purchase of a new build
My first purchase of a new build and I had an excellent experience from very friendly, polite, informative and supportive sales staff. My options were clearly explained and I was provided with all the information to help me make a decision. I chose the Smooth Move service and was most pleased that the process was indeed very smooth. Post move service and experience of both sales and site staff has been equally excellent.
26 de março de 2026
Opinião espontânea
Resposta da Gleeson Homes
Hi Richard,
Thank you for leaving a review and for sharing your experience with Gleeson! It's wonderful to hear how helpful our team were throughout the process.
We hope you enjoy making many happy memories in your new home.
Kind regards,
Gleeson Homes
Kind and informative
Stella was very kind and informative during the entire process and made it all very easy.
22 de março de 2026
Opinião espontânea
Resposta da Gleeson Homes
Hi James,
Thank you for your review, we will pass your positive feedback to Stella and the team. Congratulations on your new home!
Kind regards,
Gleeson Homes
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