Glotech Repairs Opiniões 

William came to help us in Elstead with a broken oven. Excellent service, would highly recommend.

Danny arrived on time, diagnosed the problem and fitted the new part. It now appears to be working well.

Very good friendly service, great communication. Would happily recommend William

Hi
Danny came out to our combi microwave repair in pe 28 and delivery vered a very efficient professional service.
Microwave correctly diagnosed and repaired quickly

Aimen was great. Very polite and great job

Danny came out to Farcet and he was very friendly and honest with me about the issues with the dryer. He informed me that the dryer is actually a recall due to fire risk and made sure that I knew how to report it.

Danny come out to peterborough to sort my washing machine good communication on time and very efficient

Aimen was very helpful and speedy and fixed our problem successfully straight away! London N22

Great service from William in Aldershot, for our washing Machine check. Honest with his findings. He was kind enough to leave the utility room as he found it.

Great efficient service

Very efficient and friendly service by your engineer William. Work carried out in Camberley, Surrey. Easy to book a visit and company kept me informed and updated from start to finish.

Complete lack of respect and customer service.

Incredibly unprofessional and poor business, combative and rude customer support team who tell you to "research yourself" how to escalate claims.

Do not fall foul of these rogue traders.

Danny came out to fix a washing machine not draining at Houghton and did a fantastic job and was very quick and also avoided a flood on the kitchen floor. So great job, , very efficient safe and clean, many thanks!

Danny came out to look at my fridge in St Ives. Very pleased with the result, he went over and beyond in his efforts Thank you Danny

Avoid Glotech at all costs
I wish I'd read the reviews as I'm not the only person who has had this experience.

Called out for a faulty dishwasher, the engineer came into my house, told me to buy a new one, charged me £110 and left.

Contacted customer service who told me they would offer me £110 credit if I bought a new dishwasher from them!

They also said the engineer carried out tests which is completely false therefore they wouldn't give me a refund. I waited 2 weeks for them to call and offer me a "goodwill" gesture of £20.

Unbelievably bad company and shocking customer service, my heart sinks thinking about all the people they might have taken advantage off and extracted £110 at a time.

Aimen was on time and provided an excellent service. Clean and tidy workmanship.
Would highly recommend.

This company is an absolute joke. If I could give them 0, I would. Back in June they came out to check my fridge as it was not cooling properly. They said it was a fan, 2 weeks later they came back to repair it, removed the fan and then realised that the part they had was the wrong one. Anyway they put the old fan back in and ordered a new one. Meanwhile the fridge was working again (must have done something when replacing the old one). Anyway the comedy didn’t end, they continued to charge us for the new part even thought it wasn’t needed. Apparently a standard Samsung fan is a ‘specialist’ part. Anyway they promised to refund it, nothing. A month later the fan turns up on our doorstep, we call to ask why. They said that they would send us a DHL label to send it back, nothing. Numerous emails and calls later and 4 months later still the fan sits in my garage rather than the £200 in my bank account.

After a further call to accounts they will refund me 50% and then the other 50% once i take this trust pilot post down. I would like to remind them publicly that the fault was diagnosed incorrectly as my fridge is working, and you sent me a part i don’t need, and didn’t do any work. I’m also still waiting for a follow up call after calling them twice today. The cheek of them wanting me to take this post down

Aiman was friendly and polite
Sorted out microwave problem quickly
Took great care whilst working in my new kitchen
and tidied up well after
Very pleased with service I received
Many Thanks

BEWARE: DISHONEST BUSINESS PRACTICES

- I contacted Glotech about repairing my freezer and let them know that a part was broken. I offered to send a photograph of the broken part.
- They called to say that they had sourced the part; I paid in advance for the part and for the labour.
- They then offered to send an engineer over for no additional cost, in order to assess the problem in person. I was hesitant about this as I could see the part that was broken (it had cracked in half), so I didn't see much point of the engineer coming. They reassured me that it wouldn't cost any extra.
- The engineer attended and confirmed that the broken part was indeed broken, and ordered a replacement.
- A few months later, I was called to say that the part was no longer available. Glotech refunded the part but not the labour. They said that as an engineer had attended I was liable to pay the full labour cost (including the cost of the labour involved with replacing the part). However, that labour never took place.

At best, this is a business operating in bad faith. At worst, this is simply a scam. They encourage customers to agree to unnecessary visits (pretending that they have already located the parts) and then charge them for those visits, even though the parts are in fact unavailable.

The labour fee I paid was meant to cover the cost of replacing the part, not a one-off visit where I was told what I already knew and could clearly see (that the part was broken).

I would of course never have agreed to this visit if I had been told that it would be charged or if I not had been told in advance that the part was available.

Unfortunately, looking at other reviews of Glotech, this seems to be a recurrent issue.

BEWARE: I ADVISE FINDING ALTERNATIVE SUPPLIERS IF POSSIBLE.

Edited to respond to Glotech's reply (below):

The response from Glotech (below) is far more detailed and considered than any response I have received directly by email. In their communications with me directly, Glotech's emails to me were typically quite short and contained numerous errors and misrepresentations. (For example, in one email, they claimed that the engineer had in fact attended with the part etc.) I find it very revealing that they put more energy into replying to negative reviews than into communicating effectively with their customers, as it suggests that the company is more invested in their public image than in actually providing good customer service in the first place.

Nevertheless, Glotech's response below also misrepresents their communication with me in significant ways. (Having made a request for the relevant phone calls under GDPR legislation, I now also have a copy of these recordings.)

1. Glotech writes below that the part initially seemed to be available to order, but that on pursuing the matter with the manufacturer (after the initial visit to my house), they then discovered that the part had in fact been discontinued. However, the important point to note here is that I only agreed to the initial visit after Glotech had (mis)informed me that they had already located the relevant part. I was given the clear impression by Glotech that the necessary part was available; I only agreed to that initial visit on that basis. If they had told me that they had not in fact confirmed whether the part was available, of course I would not have agreed to proceed.

2. Glotech writes, "The recording confirms that our colleague explained that the decision was entirely yours and recommended an inspection only if you were unsure about the extent of the damage." This is not a fair representation of the phone call. Listening back to the recording, I was quite confused about the offer of an extra (unnecessary) visit. The representative I spoke to was reassuring and noted that it would cost no extra. She also suggested it would be valuable to send over an engineer in case the entire part was not in fact broken and we could get away with only replacing a bit of it. I was doubtful about this, but agreed having been reassured that there was no extra cost. At no point did anyone ask me whether I was "unsure about the extent of the damage". I could quite clearly see that the relevant part had snapped! I offered to send Glotech a photograph of the relevant part by email, but they ignored this offer.