No matter how times I complain your driver still drops my package at the end of my driveway by the road in the rain where it always gets damaged. The most insulting part of it is that there is a sign... Ver mais
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Leia as opiniões dos outros
I did not know where my package had gone to despite it saying it had been delivered to me. I would never have found out where it was only for Paulo looking into it for me and finding out where the d... Ver mais
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Adding to my previous review, I'm still not impressed about the fact that I got an email that my order was delivered on the night of 16th Oct, when it wasn't. Although, the order got delivere... Ver mais
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Delivered on time - no problem. However package was not delivered to my door. It was left on my driveway - exposed to the elements. My door was 20 feet away from where the package was left. Only knew... Ver mais
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Informações sobre a empresa
Escrito pela empresa
GLS is one of the leading shipping companies for parcel delivery in Ireland. GLS is proud of its strong national network. GLS provides numerous optional additional services with customised logistics solutions to suit any business. The GLS network covers 41 European countries and is linked to all major business centres worldwide.
Informações de contacto
Unit P1, Horizon Logistics Park, Swords, K67 P2Y8, Dublin, Irlanda
- 018606200
- service@gls-ireland.com
- gls-group.eu/ie/en/home
3,2
Aceitável
4 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 64% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent communication.
9 de outubro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for sharing your positive feedback with us! We are delighted to hear that you experienced excellent communication.
We appreciate you taking the time to leave a review, and we look forward to providing you with another smooth and reliable experience next time.
Warm regards,
GLS Ireland
Box was damaged
Parcel was delivered very efficiently but the box looks like it was stood on. Thankfully the item wasn’t damaged but the driver also didn’t know what was inside! Very poor service
9 de outubro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for bringing this to our attention. We note your comments regarding the damaged state of the box upon delivery and the driver's lack of awareness regarding the contents.
As we are unable to investigate handling procedures or review driver details without your specific shipment information, please share your tracking details directly with our support team so we can address this with our local operations.
Warm regards,
GLS Ireland
The package was destroyed at my house…
The package was destroyed.The courier dropped down my parcel from over the gate to the ground.there was a liquid in the 5 liters tin which broke when dropped and was leaking. My husband took out it from the box when noticed Is leaking
9 de outubro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for bringing this to our attention. To help us investigate the condition of your delivery, check the handling records, and address the issue with your item being out of the box at your door, please share your tracking details directly with our support team so we can look into this.
Warm regards,
GLS Ireland
I had to send important legal documents…
I had to send important legal documents from Limerick to Dublin. They were collected on Tuesday AM and not delivered by Friday afternoon. The only update from customer service was they were back at the depot. No reason given by the driver. The intended recipient has confirmed that he was there all day and available to receive documents. When I asked to speak to a manager, there was none available. Needless to say I will never be using this courrier company again. Totally unreliable and no accountability!!
9 de outubro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for bringing this to our attention. To help us investigate the delay with your legal documents, check the depot scan logs, and review why they were not delivered as expected, please share your tracking details directly with our support team so we can look into this urgently.
Warm regards,
GLS Ireland
18 Days and GLS Still Hasn’t Collected the Parcel From Its Own Drop-Off Point
One of the most unprofessional courier experiences I have had.
It has now been 18 days since I first started this return process, and GLS still has not collected my parcel from their own designated GLS drop-off point.
I have already paid for the courier service and physically handed the parcel over at the GLS Point. The shop itself has confirmed that GLS has not collected it, while the tracking continues to show no meaningful progress.
What makes this even worse is that this is not the first time this has happened to me with GLS. I previously had the same issue at another GLS drop-off location where the parcel was also not collected.
As a result, I currently do not have the product, I have not received my refund, and I am also out of pocket for the return courier fee for a service that GLS has still failed to perform.
For a logistics company, failing to collect parcels from your own official drop-off points is simply unacceptable. Customers should not have to repeatedly email and chase a courier just to get a parcel moved after already paying for the service.
Extremely poor reliability, communication and accountability.
9 de outubro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for bringing this to our attention. To help us investigate why your return has not been collected from the drop-off point and assist you with your refund and tracking progress, please share your tracking details directly with our support team so we can look into this with our operations network.
Warm regards,
GLS Ireland
Resposta da GLS Ireland
Good afternoon,
Thank you for sharing your positive feedback with us! We are glad to hear that your delivery arrived on time and that our driver was helpful and polite.
We will be sure to pass along your kind words to the driver. Thank you for taking the time to leave a review, and we look forward to providing you with another great experience next time.
Warm regards,
GLS Ireland
Great service
6 de outubro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
We are delighted to hear that you experienced great service. Thank you for sharing your positive feedback with us!
We appreciate you taking the time to leave a review, and we look forward to providing you with another smooth and reliable experience next time.
Warm regards,
GLS Ireland
I haven't received my order and was at…
I haven't received my order and was at home when I got the email to say it was delivered
8 de outubro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for bringing this to our attention.
To help us investigate why your tracking status shows as delivered when you were home and did not receive your parcel, please share your tracking details directly with our support team so we can check the delivery scan records and locate your package.
Warm regards,
GLS Ireland
Paola listened and understood my issue
Paola listened and understood my issue, they escalated it to a manager and they were able to chase up a resolution. My package was delivered safely, thank you to the delivery person and to Paola for all the help.
7 de outubro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for sharing your positive feedback with us! We are delighted to hear that Paola listened carefully, successfully escalated your issue to a manager, and helped get your package delivered safely.
We will be sure to pass along your kind words to Paola and our delivery team. Thank you for taking the time to leave a review, and we look forward to providing you with another great experience next time.
Warm regards,
GLS Ireland
Only half of my order was actually delivered
Only half of my order was actually delivered to which I emailed them twice for an update as to when the rest of it would arrive to which I never got any reply at all but I did receive this email asking for a rating hoping the delivery went smoothly when it was literally only half done
7 de outubro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for bringing this to our attention. To help us investigate the status of your remaining items and resolve this missing part of your order, please share your tracking details directly with our support team so we can look into the delivery records and assist you further.
Warm regards,
GLS Ireland
Item left in a safe space inside the…
Item left in a safe space inside the building with early notification of delivery, thank you.
7 de outubro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for sharing your positive feedback with us! We are delighted to hear that you received early notification and that your item was left safely inside the building.
We appreciate you taking the time to leave a review, and we look forward to providing you with another smooth experience next time.
Warm regards,
GLS Ireland
There is no 0 star hence I have to mark…
There is no 0 star hence I have to mark it with 1. The parcel is hanging in Ireland since 2nd October and was finally scheduled to be delivered today, as I was informed throgh email. It has not arrived and there is no explanation why it was so. GLS in Ireland provides terrible service and this is not my first experience of such kind with this courier.
===
09/10/2026
I'd like to make my experience also public, besides replying directly to GLS.
1. I had an occasion to deal with GLS support early this year (6th January), after parcel for some other customer, ca. 20 km away from us, was delivered to us among our parcel. After a week of waiting without any response, knowing the content of the parcel since we also purchase from this pet supplier, I delivered it myself. So no, I will not waste more time on contacting GLS support, ever. I still have a copy of email sent, containing photo of the parcel label. Tracking in no longer available for it (YZZDXVVW), and rightly so as it was likely marked as lost.
2. Now back to our current issue. Tracking number for the parcel in question is YZZEPPIE. On Thursday, 8th, shortly after 9:00 I have received another email stating it will be delivered during the day. Since we had family event as well as the weather forecast was not great (rain) I called GLS and after waiting 15 minutes I finally got to a person and explained that we wish parcel to be delivered on Friday instead, due to mentioned circumstances. Our departure was delayed and while getting into car shortly after noon, I have noticed that the parcel was dumped on top of our gate pillar. If we had left half an hour earlier, it would be hanging there, in the rain whole day, and no doubt it would be broken to pieces. Maybe customers play secondary role in GLS' business?
3. There is another parcel, from the same supplier, which, well, went missing, tracking number YZZEPPGO. It is only 19kg parcel, so it is very easy to misplace or lose it in transit, wouldn't you say?
7 de outubro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
We note your comments regarding the delay with your parcel's delivery and the frustration this has caused, especially given your previous experiences.
As we are unable to look into transit delays or check the status of your shipment without your specific tracking information, please share your tracking details directly with our support team so we can investigate what happened with this delivery.
Warm regards,
GLS Ireland
Resposta da GLS Ireland
Good morning,
Thank you for sharing your positive feedback with us! We are glad to hear that you found the service extremely efficient and that you are very happy with your experience.
We appreciate you taking the time to leave a review, and we look forward to providing you with another seamless and efficient delivery next time.
Warm regards,
GLS Ireland
Resposta da GLS Ireland
Good morning,
We are thrilled to hear that you found the service extremely efficient and that you are very happy with your experience. Thank you for sharing your positive feedback with us!
We appreciate you taking the time to leave a review, and we look forward to providing you with another seamless and efficient delivery next time.
Warm regards,
GLS Ireland
Paola helped me and she was excellent
Paola helped me and she was excellent. Prompt, polite and reliable. Thanks Paola for your help.
5 de outubro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for sharing your positive feedback with us! We are delighted to hear that Paola provided you with prompt, polite, and reliable customer service.
We will be sure to pass along your kind words to her and the team. Thank you for taking the time to leave a review, and we look forward to assisting you again whenever you need us.
Warm regards,
GLS Ireland
The driver phoned me to arrange a place…
The driver phoned me to arrange a place to leave my package as it was raining and there was nobody at home.
Very thoughtful of him, thank you.
6 de outubro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for sharing your positive feedback with us! We are delighted to hear that our driver took the initiative to call you and arrange a safe, dry spot for your package when you were away.
We truly appreciate you taking the time to highlight this thoughtful service, and we look forward to providing you with another great experience next time.
Warm regards,
GLS Ireland
They always deliver quickly and…
They always deliver quickly and carefully.
I use their service regularly, and I have never had any complaints about their delivery.
6 de outubro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for sharing your positive feedback with us! We are delighted to hear that you consistently receive your parcels quickly and carefully, and we appreciate your regular custom.
Thank you for taking the time to leave such a nice review, and we look forward to continuing to provide you with a reliable service.
Warm regards,
GLS Ireland
Poor Service!
The box was left at my gate beside the road, not taken to the front door! This is a heavy box and I have a heart condition.
6 de outubro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for bringing this to our attention. We understand how difficult and unacceptable it is to have a heavy parcel left by the roadside, especially given your health condition.
As we are unable to investigate driver placement without your specific shipment information, please share your tracking details directly with our support team so we can address this with our local operations.
Warm regards,
GLS Ireland
Resposta da GLS Ireland
Good morning,
Thank you for sharing your positive feedback with us! We are very glad to hear that your delivery was timely and that everything went smoothly.
We appreciate you taking the time to leave a review, and we look forward to providing you with another reliable experience next time.
Warm regards,
GLS Ireland
Parcels always arrive opened up
Parcels always arrive opened up. Completely open. Sides ripped off, box partially or fully disassembled. This happens every time GLS delivers a parcel. They never, ever take responsibility for these open boxes. A courier that opens parcels - not acceptable.
6 de outubro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for bringing this recurring issue to our attention. We take reports of compromised packaging and tampering very seriously.
As we are unable to investigate handling procedures or review without your specific shipment information, please share your tracking details directly with our support team so we can address these ongoing incidents with our local operations.
Warm regards,
GLS Ireland
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