No matter how times I complain your driver still drops my package at the end of my driveway by the road in the rain where it always gets damaged. The most insulting part of it is that there is a sign... Ver mais
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Leia as opiniões dos outros
I did not know where my package had gone to despite it saying it had been delivered to me. I would never have found out where it was only for Paulo looking into it for me and finding out where the d... Ver mais
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Adding to my previous review, I'm still not impressed about the fact that I got an email that my order was delivered on the night of 16th Oct, when it wasn't. Although, the order got delivere... Ver mais
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Delivered on time - no problem. However package was not delivered to my door. It was left on my driveway - exposed to the elements. My door was 20 feet away from where the package was left. Only knew... Ver mais
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Informações sobre a empresa
Escrito pela empresa
GLS is one of the leading shipping companies for parcel delivery in Ireland. GLS is proud of its strong national network. GLS provides numerous optional additional services with customised logistics solutions to suit any business. The GLS network covers 41 European countries and is linked to all major business centres worldwide.
Informações de contacto
Unit P1, Horizon Logistics Park, Swords, K67 P2Y8, Dublin, Irlanda
- 018606200
- service@gls-ireland.com
- gls-group.eu/ie/en/home
3,2
Aceitável
4 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 64% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da GLS Ireland
Good morning,
Thank you so much for sharing your feedback with us! We are thrilled to hear that everything arrived right on time.
We truly appreciate you taking the time to leave a review and look forward to delivering for you again soon.
Warm regards,
GLS Ireland
Safely delivered
GLS gave me regular shipment updates. The delivery wasn't the fastest on the market, but it got here safely and undamaged.
19 de outubro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
We are delighted to hear that you received regular shipment updates and that your package arrived safely and in good condition.
We truly appreciate you taking the time to leave a review and look forward to delivering for you again soon.
Warm regards,
GLS Ireland
Package was left at gate in the rain…
Package was left at gate in the rain drowned
21 de outubro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
We are truly sorry to hear about the condition your package arrived in after being left at the gate, and we deeply appreciate you bringing this to our attention.
To help us look into this matter further and assist you properly, please reach out to us through our Trustpilot support form with your tracking details so our team can review this for you.
Warm regards,
GLS Ireland
Resposta da GLS Ireland
Good afternoon,
Thank you so much for sharing your positive feedback! We are glad to hear that you experienced a very fast service with us.
We truly appreciate you taking the time to leave a review and look forward to delivering for you again soon.
Warm regards,
GLS Ireland
GLS nearly destroyed my €647.34 item.
GLS made the mistake of asking me to rate them, so, they asked, I rate.
GLS ignored a specific instruction to leave my parcel in the waterproof bin by the front door, opting, instead, to leave the parcel in my driveway by the gate where, when I came home after sunset in driving rain I didn't initially see it and almost ran over it.
There was a hole knocked in the shipping box during transit. This hole was facing upwards. So the rain had been pouring onto the parcel for hours.
Fortunately for GLS the shipper wrapped the €600+ item in plastic so my collectable wasn't totally destroyed. However the plastic also had a hole in it, so the €600+ item did suffer water damage. GLS's delivery person flat out caused damage to a collectable which, purchase, VAT, and shipping, ran to €647.36 (to give the exact cost this time).
So GLS made a mistake in sending me a "rate your experience" email. Their lazy-ass delivery person didn't do enough damage for me to be able to seek restitution from GLS, but I have the photos their delivery person left of the item at 2pm, and photos/video of the item when I discovered it at 930pm, as well as photos and videos of the item being unboxed making it damn well clear GLS is responsible for the damage. I also have the original order invoice where I told GLS "Leave item in waterproof bin by door."
I'll complain at GLS tomorrow. Right now? Once again they sent me a "rate your experience" email.
Fine, my experience with GLS was utter crap, and I'm angry GLS damaged a nearly €650 item.
20 de outubro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you so much for taking the time to share your feedback with us. We are truly sorry to hear about the condition your parcel arrived in and the distress this has caused, and we deeply appreciate you bringing this to our attention.
To help us investigate what happened and assist you properly, please reach out to us through our Trustpilot support form with your tracking details so our team can look into this for you.
Warm regards,
GLS Ireland
My parcel was left out behind my bin…
My parcel was left out behind my bin when delivered this morning before 11am it got soaked as I didnt find it until 10.30pm
There was no photo evidence or note to say where it was left, which is a shame!
There is definite room for improvement here..
20 de outubro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
We are truly sorry to hear about the condition your parcel was left in and the lack of communication regarding its location, and we deeply appreciate you bringing this to our attention.
To help us look into this matter further and assist you properly, please reach out to us through our Trustpilot support form with your tracking details so our team can review this for you.
Warm regards,
GLS Ireland
very good thanks
19 de outubro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you so much for your kind words! We are delighted to hear that you are happy with your experience.
We truly appreciate you taking the time to leave a review and look forward to delivering for you again soon.
Warm regards,
GLS Ireland
Resposta da GLS Ireland
Good morning,
Thanks a mill for sharing your wonderful feedback! We are glad to hear that you had such a great experience with our service and that your package arrived in good condition.
We appreciate you taking the time to leave a review and look forward to delivering for you again soon.
Warm regards,
GLS Ireland
Great delivery was on time
Great delivery was on time, driver rang the doorbell and placed my package in the front door. Thank you!
20 de outubro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
We are delighted to hear that your delivery was on time and that our driver took the care to ring your doorbell and place your package safely at your front door.
We truly appreciate you taking the time to leave a review and look forward to delivering for you again soon.
Warm regards,
GLS Ireland
Delivered to the wrong house and dropped at the bottom of the driveway.
Even 1 star is too much. Driver delivered it to the wrong house. Mistakes happen. However, this driver was too lazy to drop the parcel into the porch or at the doorstep. Instead he dropped it at the bottom of the driveway, 2 metres away from the road, everyone could have picked it up. It was sitting there for 5 hours until I got home from work. On top of that parcel was half opened. Absolutely unacceptable and abysmal delivery service. If I can I'll avoid GLS in future. There's no second chance after that.
20 de outubro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
We are truly sorry to hear about the delivery experience and the condition of the parcel, and we deeply appreciate you bringing this to our attention. Thank you so much for taking the time to share your feedback with us.
To help us look into this matter further and assist you properly, please reach out to us through our Trustpilot support form with your tracking details so our team can review this for you.
Warm regards,
GLS Ireland
Resposta da GLS Ireland
Good morning,
We are delighted to hear that you experienced great service with us. Thank you so much for sharing your positive feedback!
We truly appreciate you taking the time to leave a review and look forward to delivering for you again soon.
Warm regards,
GLS Ireland
Quick delivery,polite delivery driver
Quick delivery,polite delivery driver
19 de outubro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you so much for sharing your positive feedback! We are delighted to hear that you experienced a quick delivery and found our driver to be polite.
We truly appreciate you taking the time to leave a review and look forward to delivering for you again soon.
Warm regards,
GLS Ireland
They don't even deserve 1 star.
My experience with GLS Ireland has been extremely frustrating, from the missing parcel itself to the way I was treated when trying to resolve the situation.
My parcel was marked as out for delivery on Friday but never arrived, and the tracking information has not been updated since.
When I contacted customer service, I was told an investigation would be opened. When I called again the following day, I was told the investigation would take three days from that day, despite this not being explained during my previous call.
During that second call, the agent, Karolina, repeatedly spoke over me and misunderstood what I was saying. I was explaining that, on a previous occasion involving a different parcel, another GLS agent had told me she would message the driver to request delivery. Karolina insisted this had never happened and accused me of lying, despite my repeatedly clarifying that I was talking about a separate incident. She continued talking over me and needlessly verbally berating me before disconnecting the call.
I subsequently received an explanation from GLS Cork that my parcel had not been delivered because the road was closed. My road has not been closed. I asked GLS Cork Depot to provide details of the alleged closure, including when and where it supposedly occurred. I am still awaiting these details.
I also attempted to escalate the matter by email, only to encounter further difficulties, including an email address that rejected my message. When I raised the issue publicly on Instagram, GLS apologised and asked me to send my tracking details by direct message. However, their account settings prevented me from initiating a message, so I asked them to contact me instead. Comments on the post were then limited, leaving me unable to continue the discussion there (they do this here and on Facebook as well.. spoiler alert, there is no Trustpilot Support Form).
At every stage, I have had to chase GLS for information and try another channel to get someone to address the problem. The missing parcel is one issue, but the lack of clear communication and the treatment I received from customer service have made the experience considerably worse.
I expect a delivery company to deliver parcels, communicate honestly when something goes wrong, and treat customers with basic respect when they ask for help. Unfortunately, my experience with GLS Ireland has fallen well short of those expectations.
I am still seeking a clear explanation for the failed delivery, confirmation of when my parcel will arrive, and a proper response to my complaint about the customer service agent.
Edit: The same copied and pasted blurb. There's no such thing as a "Trustpilot Support form".
20 de outubro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you so much for taking the time to share your feedback with us. We are truly sorry to hear about the difficulties and frustration you have experienced, and we deeply appreciate you bringing this to our attention.
To help us look into this matter further and make things right for you, please reach out to us through our Trustpilot support form with your tracking details so our team can review this properly.
Warm regards,
GLS Ireland
Worst delivery company in Ireland
No matter how times I complain your driver still drops my package at the end of my driveway by the road in the rain where it always gets damaged. The most insulting part of it is that there is a sign there that specifically says to deliver packages to the house and not leave them in the road and he leaves the package right underneath the sign every single time. So as always if I could leave zero stars I would but I guess the worst I can do is one star.
19 de outubro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
We are truly sorry for the repeated damage to your parcels and the frustration this has caused. Thank you for bringing this to our attention.
To help us look into this matter and address it with our local operations team, please submit your tracking details and information through our Trustpilot support form so our team can assist you properly.
Warm regards,
GLS Ireland
Delivered on time in good condition
Delivered on time in good condition
Thank you!
19 de outubro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for sharing your positive feedback! We are delighted to hear that your parcel was delivered on time and arrived in good condition.
We truly appreciate you taking the time to leave a review and look forward to delivering for you again soon.
Warm regards,
GLS Ireland
Driver very pleasant to deal with
Driver very pleasant to deal with
19 de outubro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
We are delighted to hear that you had a great experience with our driver and found them very pleasant to deal with. Thank you for sharing your positive feedback!
We appreciate you taking the time to leave a review and look forward to delivering for you again soon.
Warm regards,
GLS Ireland
I’m dissatisfied with this company
I’m dissatisfied with this company, I’ve had a few deliveries done with them and the items did arrive which I can’t fault them for I’m just really dissatisfied with receiving emails at 6 or 8 in the morning saying the item is out for delivery and then by 7 pm there has been no sign of the delivery and it doesn’t get dropped off until days later. I just think the company needs to work on this going forward.
19 de outubro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for bringing this to our attention. We are truly sorry for the frustration caused by misleading out-for-delivery notifications and the long delays before your packages actually arrive.
To help us look into these delivery timelines and share your experience with our operations team, please submit your tracking details and information directly through our Trustpilot support form so our team can assist you with this matter.
Warm regards,
GLS Ireland
Constantly deliver to the wrong address…
Constantly deliver to the wrong address and do not communicate to resolve the issue. 0/10.
19 de outubro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
We are truly sorry for the ongoing frustration caused by misdelivered packages and the lack of communication in resolving these issues. Thank you for bringing this to our attention.
To help us look into these recurring delivery errors and address this with our operations team, please submit your tracking details and information directly through our Trustpilot support form so our team can assist you with this matter.
Warm regards,
GLS Ireland
Regular updates on delivery times
Regular updates on delivery times
19 de outubro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for sharing your positive feedback! We are delighted to hear that you were pleased with the regular updates on your delivery times.
We truly appreciate you taking the time to leave a review and look forward to delivering for you again soon.
Warm regards,
GLS Ireland
Excellent delivery,man was prompt and…
Excellent delivery,man was prompt and kind
19 de outubro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for sharing your positive feedback! We are delighted to hear that you had a great experience with our delivery service and that our driver was prompt and kind.
We appreciate you taking the time to leave a review and look forward to delivering for you again soon.
Warm regards,
GLS Ireland
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