No matter how times I complain your driver still drops my package at the end of my driveway by the road in the rain where it always gets damaged. The most insulting part of it is that there is a sign... Ver mais
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Leia as opiniões dos outros
I did not know where my package had gone to despite it saying it had been delivered to me. I would never have found out where it was only for Paulo looking into it for me and finding out where the d... Ver mais
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Adding to my previous review, I'm still not impressed about the fact that I got an email that my order was delivered on the night of 16th Oct, when it wasn't. Although, the order got delivere... Ver mais
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Delivered on time - no problem. However package was not delivered to my door. It was left on my driveway - exposed to the elements. My door was 20 feet away from where the package was left. Only knew... Ver mais
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Informações sobre a empresa
Escrito pela empresa
GLS is one of the leading shipping companies for parcel delivery in Ireland. GLS is proud of its strong national network. GLS provides numerous optional additional services with customised logistics solutions to suit any business. The GLS network covers 41 European countries and is linked to all major business centres worldwide.
Informações de contacto
Unit P1, Horizon Logistics Park, Swords, K67 P2Y8, Dublin, Irlanda
- 018606200
- service@gls-ireland.com
- gls-group.eu/ie/en/home
3,2
Aceitável
4 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 64% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I’m always absolutely delighted
I’m always absolutely delighted. I’ve had the same driver/courier for 10 years now, and he’s one of my favourite couriers. He’s always friendly, funny, helpful and lovely.
19 de outubro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for sharing such wonderful feedback! It is fantastic to hear that your courier has been providing you with such friendly, helpful, and lovely service for a decade. We truly appreciate you taking the time to leave a review and look forward to many more great deliveries to come!
Warm regards,
GLS Ireland
Resposta da GLS Ireland
Good morning,
Thank you for sharing your positive feedback! We are thrilled to hear that everything went great and that your delivery arrived right on time.
We truly appreciate your recommendation and look forward to delivering for you again soon!
Warm regards,
GLS Ireland
Excellent fast delivery I'm very pleased
Excellent fast delivery I'm very pleased
19 de outubro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for sharing your positive feedback! We are delighted to hear that you experienced fast delivery and that you are very pleased with our service.
We appreciate you taking the time to leave a review and look forward to delivering for you again soon.
Warm regards,
GLS Ireland
Unprofessional delivery service
In my experience GLS are the worst delivery company. They have failed to delivery any item I have purchased. I have had to collect my items at random neighbours (and I live in the country side) where they have been delivered to. The last item has been lost which I am still trying to follow up and get refunded. In the future I will be requesting the name of the delivery company before I purchase an item so that I can avoid using this company.
20 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for bringing this to our attention. We are truly sorry for the frustration and difficulties you have experienced with your deliveries and the ongoing issue with your missing item.
To help us investigate this further and assist you properly with your refund and parcel, please submit your tracking details and information through our Trustpilot support form so our team can look into this for you.
Warm regards,
GLS Ireland
Adding to my previous review
Adding to my previous review, I'm still not impressed about the fact that I got an email that my order was delivered on the night of 16th Oct, when it wasn't.
Although, the order got delivered the following morning at about 12ish, and when I asked the courier he said he didn't know about the email that it was from the office.
Why mislead your customers?
I was prompted to write the review cos I have had similar encounter with a few different services before.
I'm going to delete the first review, and I have another parcel on the way with you.
If it's delivered without any misleading message, you get a favourable review in return.
Thanks.
19 de outubro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good afternoon,
Thank you for the update. We are glad your parcel arrived the following morning, but we completely understand your frustration regarding the misleading delivery notification sent the night before.
We will share your feedback with our operations team to prevent this from happening with your upcoming delivery, and we appreciate the opportunity to earn a more favourable review.
Warm regards,
GLS Ireland
I didn’t received my parcel
I didn’t received my parcel, the gls delivery have to contact before hand and snapshoot the parcel when they drop the package at our doorstep. I have lost my parcel which is I paid dearly!!!
16 de outubro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for bringing this to our attention. We are truly sorry to hear that your parcel has not been received, especially given how valuable it was and your expectation for a photo confirmation and advance contact.
To help us investigate what happened with this delivery and look into the driver's drop-off details, please submit your tracking information directly through our Trustpilot support form so our team can address this urgently with our operations network.
Warm regards,
GLS Ireland
WHERE IS MY PKG THAT SAYS 'DELIVERED'?
16 de outubro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for bringing this to our attention. We are truly sorry for the stress and concern caused by a parcel showing as delivered when it has not arrived.
To help us investigate what happened with this delivery and locate your package, please submit your tracking details and information directly through our Trustpilot support form so our team can look into this urgently with our operations network.
Warm regards,
GLS Ireland
Resposta da GLS Ireland
Good morning,
We are glad to hear that you had a good experience and that your parcel was safely left in your porch. Thank you for sharing your positive feedback!
We appreciate you taking the time to leave a review and look forward to delivering for you again soon.
Warm regards,
GLS Ireland
4 days waiting to return the item.No…
4 days waiting to return the item.No live support.
17 de outubro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
We are truly sorry for the delay you've experienced while waiting to return your item and the difficulty in reaching our live support team. Thank you for bringing this to our attention.
To help us investigate this return and assist you properly, please submit your tracking details and information directly through our Trustpilot support form so our team can look into this for you.
Warm regards,
GLS Ireland
Very fast delivery,great service,driver…
Very fast delivery,great service,driver was a top lad,cheers guys 👏👏👏👏
16 de outubro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for sharing your positive feedback! We are delighted to hear that you had a great experience with our fast delivery and that your driver took such good care of you.
We appreciate you taking the time to leave a review and look forward to delivering for you again soon.
Warm regards,
GLS Ireland
Very disappointing delivery
When the driver arrived, we was talking on the phone so I opened my front door and waited for him to get the delivery out of the van. Whilst still on the phone, he left the package in the middle of the driveway. As it was a package I couldn't move alone, I had to empty the contents in the middle of my driveway as it started to rain. I cannot understand why delivering packages to the door when someone is there to accept them is not standard practice!
9 de outubro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good afternoon,
Thank you for bringing this to our attention. We are truly sorry for the disappointment and frustration caused by how your delivery was handled, especially having to unpack your items in the rain.
To help us look into this delivery and address the matter with our local driver network, please submit your tracking details and information directly through our Trustpilot support form so our team can investigate this for you right away.
Warm regards,
GLS Ireland
Can I give a company below a 1 star
Can I give a company below a 1 star? If I could it would be this company. They have a delivery for me from Temu (I know…) since before yesterday. No efficient way to track the order. I called them today as Temu has given me credit for the delay. Was told by a hugely incompetent “customer service agent”, “you’ll get the delivery between 9 and 6 today”, their tracking advised “out for delivery”. Not like An Post or DHL who will text you and advise a time. By the way the “customer service agent” sounds like a rude 14 year old with more issues then the RTE Guide. And his colleague just as bad.
15 de outubro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good afternoon,
Thank you for bringing this to our attention. We are truly sorry for the frustration and disappointment you experienced with our delivery service and customer support team.
To help us look into the status of your order from Temu and assist you properly, please submit your tracking details and information directly through our Trustpilot support form so our team can investigate this for you.
Warm regards,
GLS Ireland
I am reluctant to even call this a service...
I am reluctant to even call this a service...
I received a notification from GLS saying that my package had been delivered, there was no sign of it anywhere. I emailed and called several times and heard nothing back, I then finally received an email saying we're no longer checking this inbox please email a different address, STILL heard nothing back but recived an email from them asking me to review my customer service experience. It's been over two weeks and I still haven't heard anything. I've taken a look through other reviews and it seems that the only way to get them to respond is to complain but all of their responses suggest contacting customer service which means the issues will never get resolved because there is clearly no one answering the phone as you get put on hold almost as soon as you call the customer service number.
30 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good afternoon,
Thank you for bringing this to our attention. We are truly sorry for the stress and frustration this situation has caused.
To help us look into what happened with your delivery and assist you properly, please submit your tracking details and information directly through our Trustpilot support form so our team can investigate this.
Warm regards,
GLS Ireland
GLS lost my parcel
GLS lost my parcel. A gent who claimed to be the driver CLAIMED that he left it at the gates despite four cars being in the drive, and still loads of space remaining for him. IF he did actually leave it hundreds of yards from our front door then it must have been stolen.
GLS refuse to compensate me but keep on asking the same questions repeatedly.
Definitely THE WORST EXPERIENCE I have ever had with any courier. Or any other type of business
Meaningless answer from GCS Ireland this morning seeking details which I have previously sent on many occasions.
I don't want flannel or handling. I just want to be compensated
15 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
We are truly sorry to hear that your parcel went missing after allegedly being left far from your front door, and we completely understand your frustration.
To help us investigate this matter, please submit your tracking details and information directly through our Trustpilot support form so we can address this with our operations network.
Warm regards,
GLS Ireland
This parcel was left on the main road…
This parcel was left on the main road outside my house, in the rain, uncovered.
12 de outubro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good afternoon,
We are truly sorry to hear that your parcel was left uncovered on the main road in the rain, and we completely understand your frustration with this delivery.
To help us investigate how this delivery was handled and address the issue with our local driver network, please share your tracking details directly with our support team so we can look into this matter.
Warm regards,
GLS Ireland
I wouldn’t call it a delivery when all…
I wouldn’t call it a delivery when all the driver did was throw on the driveway, took a picture of it on his phone & walked away as I’m 84 years old I find it hard to bend down as I have back trouble, when I called him & said you should have handed it to me he just shrugged his shoulders & drove away, disgraceful 😡
9 de outubro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
We are truly sorry to hear about this experience, especially given how difficult this was for you.
To help us investigate how this delivery was handled by the driver and review the delivery photo, please share your tracking details directly with our support team so we can look into this matter with our local operations.
Warm regards,
GLS Ireland
Delivery email but no package?
The delivery was made but I didn't know about it until I happened to walk up to the gate. If the GLS driver doesn't want to open the gate (simple push button) and drive down perhaps he/she can call me to let me know where the package is. Thank you.
9 de outubro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for bringing this to our attention. To help us investigate why you received a delivery notification but did not find your package directly at hand, please share your tracking details directly with our support team so we can review this with our operations team and driver network.
Warm regards,
GLS Ireland
Excellent service and lots of contact…
Excellent service and lots of contact regarding how/when delivery is expected and when items delivered. Top notch 👌
9 de outubro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for sharing your positive feedback! We are delighted to hear that you experienced excellent service with clear communication regarding your delivery updates.
We appreciate you taking the time to leave a review and look forward to providing you with another smooth experience next time.
Warm regards,
GLS Ireland
The "worst" experience I have ever had…
The "worst" experience I have ever had with a courier was with GLS. Despite being contacted via email and 'phone several times over a fortnight this company lied and failed to collect and deliver my bookings with them. I cancelled my orders and will never, ever deal with this crowd again. it is not a service, run by foreign workers who cannot communicate articularly in English and give excuses for non-delivery of goods! The "worst" so-called delivery servicw!!!
9 de outubro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for bringing this to your attention. We note your feedback regarding the prolonged communication difficulties, the unfulfilled collection and delivery bookings over a fortnight, and your overall disappointment with the service.
As we are unable to look into your booking history, communication logs, or depot records without your specific shipment information, please share your tracking details directly with our support team so we can investigate what happened with these bookings and address your concerns fully.
Warm regards,
GLS Ireland
Being told we will deliver sometime…
Being told we will deliver sometime today and arriving at 4pm. Do they think we can take a day off work to wait for a parcel. Nice driver but shocking delivery terms
9 de outubro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
We note your feedback regarding the delivery time frame and the challenge of waiting for a parcel during the workday, while also appreciating your kind words about the driver. Thank you for bringing this to our attention.
As we are unable to look into scheduling details or route time frames without your specific shipment information, please share your tracking details directly with our support team so we can review this delivery window with our operations team.
Warm regards,
GLS Ireland
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