No matter how times I complain your driver still drops my package at the end of my driveway by the road in the rain where it always gets damaged. The most insulting part of it is that there is a sign... Ver mais
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Leia as opiniões dos outros
I did not know where my package had gone to despite it saying it had been delivered to me. I would never have found out where it was only for Paulo looking into it for me and finding out where the d... Ver mais
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Adding to my previous review, I'm still not impressed about the fact that I got an email that my order was delivered on the night of 16th Oct, when it wasn't. Although, the order got delivere... Ver mais
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Delivered on time - no problem. However package was not delivered to my door. It was left on my driveway - exposed to the elements. My door was 20 feet away from where the package was left. Only knew... Ver mais
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Informações sobre a empresa
Escrito pela empresa
GLS is one of the leading shipping companies for parcel delivery in Ireland. GLS is proud of its strong national network. GLS provides numerous optional additional services with customised logistics solutions to suit any business. The GLS network covers 41 European countries and is linked to all major business centres worldwide.
Informações de contacto
Unit P1, Horizon Logistics Park, Swords, K67 P2Y8, Dublin, Irlanda
- 018606200
- service@gls-ireland.com
- gls-group.eu/ie/en/home
3,2
Aceitável
4 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 64% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Communication is great from them
Communication is great from them. The moment they received information on my package I got a notification
6 de outubro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for sharing your positive feedback with us! We are delighted to hear that communication has been great and that you received your notification right as your package information was processed.
We appreciate you taking the time to leave a review, and we look forward to providing you with another smooth experience next time.
Warm regards,
GLS Ireland
The package arrived
The package arrived. It was open but nothing was missing though. I didn't want to give less stars because the driver was polite and seemed genuinely confused as why the package was opened, and because everything was there. It's just a bit weird to receive your package like that. It could just have been somebody who was a bit nosy about parcels. I don't know. Apart from that, all is well.
6 de outubro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for bringing this to our attention. We note your comments regarding the package arriving open, and while we are glad nothing was missing and that our driver was polite, we agree that receiving a compromised parcel is unsettling.
As we are unable to investigate how this occurred or review handling procedures without your shipment information, please share your tracking details directly with our support team so we can look into it.
Warm regards,
GLS Ireland
Resposta da GLS Ireland
Good morning,
Thank you for sharing your positive feedback with us! We are delighted to hear that your delivery arrived promptly and that you experienced great service from our polite and friendly driver.
We appreciate you taking the time to leave a review, and we look forward to providing you with another smooth and reliable experience next time.
Warm regards,
GLS Ireland
It's now 5 in a row and not delivered…
It's now 5 in a row and not delivered when supposed to be. How many times does an incompetent driver have to fail in his job before you do something about it and ditch him??? How can you as a company operate so badly and constantly lie to your customers and still be in business?
Don’t bother apologising, because it’s worthless. Don’t tell me you understand how frustrating it is to experience ongoing delays, and that you want to help get this resolved for me, because it’s obvious that you don’t understand and have no intention of resolving these ongoing issues. If you did, this wouldn’t keep happening with all my deliveries.
I’m going to keep posting reviews every time this happens and maybe eventually either ZooPlus will stop using you or you’ll eventually go out of business due to the way you operate.
5 de outubro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for bringing this to our attention. We note your comments regarding the ongoing delays and the frustration this has caused with your deliveries.
As we are unable to investigate service issues or look into driver performance without your specific shipment information, please share your tracking details directly with our support team so we can address this matter with our local operations.
Warm regards,
GLS Ireland
Very quick delivery and no issues to…
Very quick delivery and no issues to report.
2 de outubro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for sharing your feedback with us! We are very glad to hear that your delivery was quick and completely trouble-free.
We appreciate you taking the time to leave a review, and we look forward to providing you with another smooth experience next time.
Warm regards,
GLS Ireland
The boxes were damaged
The boxes were damaged, one item in the delivery was also damaged as a result and had a dent in the structure
29 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for bringing this issue to our attention. We are sorry to learn that your boxes arrived damaged and that one of your items was dented as a result.
As we cannot investigate or look into depot handling without your specific shipment information, please kindly share your tracking details directly with our support team so we can address this with our local team.
Warm regards,
GLS Ireland
Great communication
Great communication, friendly courier, delivered on time,very reliable
2 de outubro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for your fantastic feedback! We are delighted to hear that you experienced great communication, a friendly courier, and reliable, on-time delivery.
We truly appreciate you taking the time to share your positive experience, and we look forward to serving you again soon.
Warm regards,
GLS Ireland
Prompt delivery,accurate notification
Prompt delivery,accurate notification
2 de outubro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for sharing your positive feedback with us! We are delighted to hear that your delivery arrived promptly and that you received accurate notifications throughout the process.
We appreciate you taking the time to leave a review, and we look forward to providing you with another smooth experience next time.
Warm regards,
GLS Ireland
On this occasion GLS got it right
On this occasion GLS got it right. Parcels delivered in perfect condition, all items present and correct. Put in most sheltered spot available on a very wet day. 100% satisfied this time.
2 de outubro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for sharing your feedback with us! We are thrilled to hear that you were 100% satisfied with this delivery, and we are especially glad our driver took extra care to place your parcels in the most sheltered spot during the wet weather.
We appreciate you taking the time to leave a review, and we look forward to providing you with another excellent experience next time.
Warm regards,
GLS Ireland
On time and intact
2 de outubro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for sharing your positive feedback with us! We are delighted to hear that your delivery arrived right on time and that the items were in perfect, intact condition.
We appreciate you taking the time to leave a review, and we look forward to providing you with another smooth and reliable experience next time.
Warm regards,
GLS Ireland
delivery service
The driver just dumped the order in our back door and left. didnt tell anyone that the order was there. tracking number 21588336754 (Reference: 63583)
2 de outubro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for bringing this to our attention. We note your comments regarding how your order was left at your back door without notification.
Please note that we are unable to look into this further or review the matter with our local depot without your tracking details. Kindly share your tracking information directly with our support team so we can proceed with checking the specifics of this delivery.
Warm regards,
GLS Ireland
Fast and informed that my package was…
Fast and informed that my package was delivered
30 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for sharing your feedback with us! We are always glad to hear when a delivery is completed quickly and our customers are kept well-informed throughout the process.
We appreciate you taking the time to leave a review, and we look forward to providing you with another smooth experience next time.
Warm regards,
GLS Ireland
Wrong house despite postcode, even proof shows it's wrong
Despite my postcode on order, driver delivered to my neighbours gate. I went home when i got the email saying delivered, but nothing at my house. I contacted customer service (agent was helpful) and the map location proof sent to me shows my house in picture being next door of where driver put them. The boxes were partially damaged and being by neighbors gate near a busy main road, very visible to passing traffic. Very unhappy with this and informed company whom i ordered from about this. Not first time I've gotten damaged parcels from gls, don't recommend.
21 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for bringing this to our attention. We note your comments regarding the delivery location, the photo proof, and the condition of the boxes.
Please note that we are unable to look into this further or review the matter with our local depot without your tracking details. Kindly share your tracking information directly with our support team so we can proceed with checking the specifics of this delivery.
Warm regards,
GLS Ireland
Delivered on time by a polite man.
30 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for sharing your positive feedback with us! We are very glad to hear that your delivery arrived on time and that our driver provided a polite and pleasant service.
We appreciate you taking the time to leave a review, and we look forward to serving you again soon.
Warm regards,
GLS Ireland
Excellent service
Excellent service! Next day delivery and great communication. I am really impressed with the service! Highly recommend and would use again.
30 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for your wonderful feedback! We are thrilled to hear that you experienced next-day delivery and great communication, and we truly appreciate your strong recommendation.
We look forward to providing you with another excellent experience on your next delivery.
Warm regards,
GLS Ireland
Efficient safe and speedy
Delivery by friendly experienced gentleman- many thanks!
30 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for your fantastic feedback! We are delighted to hear that your experience was efficient, safe, and speedy, and we are especially glad your delivery driver made a positive impression.
We truly appreciate you taking the time to highlight our service, and we look forward to delivering to you again soon.
Warm regards,
GLS Ireland
Always on time.
30 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for sharing your feedback with us! We are always pleased to hear when deliveries consistently arrive on time.
We appreciate you taking the time to leave a review, and we look forward to providing you with another smooth experience next time.
Warm regards,
GLS Ireland
Paola was very helpful
Paola was very helpful
but the tracking from Germany ended on the 24/09/206, so my eta question was not answered because the tracking after it leaves Germany cannot be tracked?.
30 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for sharing your feedback with us. We are very glad to hear that Paola was helpful during your interaction, and we also note your comments regarding the international tracking updates.
Please note that we are unable to look into the specific transit status or provide an updated without your tracking details. Kindly share your tracking information directly with our support team so we can proceed with checking the current location of your parcel.
Warm regards,
GLS Ireland
Resposta da GLS Ireland
Good morning,
Thank you for sharing your feedback with us! We are always pleased to hear when a delivery is completed quickly and efficiently.
We appreciate you taking the time to leave a review, and we look forward to providing you with another smooth experience next time.
Warm regards,
GLS Ireland
Extremely unhelpful
Extremely unhelpful. I rang them and after the usual 5/7 minute wait time, they could not tell me what their own nearest pick up point was. They told me to ring the vendor (online merchant) to collect the parcel despite the fact that I had prepaid for a collection with GLS
30 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good afternoon,
Thank you for bringing this to our attention. We note your comments regarding your experience with our telephone support and the information provided regarding your parcel collection.
Please note that we are unable to look into this further or review the matter with our team without your tracking details. Kindly share your tracking information directly with our support team so we can proceed with checking the status of your collection.
Warm regards,
GLS Ireland
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