I did not know where my package had gone to despite it saying it had been delivered to me. I would never have found out where it was only for Paulo looking into it for me and finding out where the d... Ver mais
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Leia as opiniões dos outros
No matter how times I complain your driver still drops my package at the end of my driveway by the road in the rain where it always gets damaged. The most insulting part of it is that there is a sign... Ver mais
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Adding to my previous review, I'm still not impressed about the fact that I got an email that my order was delivered on the night of 16th Oct, when it wasn't. Although, the order got delivere... Ver mais
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Delivered on time - no problem. However package was not delivered to my door. It was left on my driveway - exposed to the elements. My door was 20 feet away from where the package was left. Only knew... Ver mais
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Informações sobre a empresa
Escrito pela empresa
GLS is one of the leading shipping companies for parcel delivery in Ireland. GLS is proud of its strong national network. GLS provides numerous optional additional services with customised logistics solutions to suit any business. The GLS network covers 41 European countries and is linked to all major business centres worldwide.
Informações de contacto
Unit P1, Horizon Logistics Park, Swords, K67 P2Y8, Dublin, Irlanda
- 018606200
- service@gls-ireland.com
- gls-group.eu/ie/en/home
3,2
Aceitável
4 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 64% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Extremely unhelpful
Extremely unhelpful. I rang them and after the usual 5/7 minute wait time, they could not tell me what their own nearest pick up point was. They told me to ring the vendor (online merchant) to collect the parcel despite the fact that I had prepaid for a collection with GLS
30 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good afternoon,
Thank you for bringing this to our attention. We note your comments regarding your experience with our telephone support and the information provided regarding your parcel collection.
Please note that we are unable to look into this further or review the matter with our team without your tracking details. Kindly share your tracking information directly with our support team so we can proceed with checking the status of your collection.
Warm regards,
GLS Ireland
They have lost 2 of my parcels
They have lost 2 of my parcels. I was told it would be delivered on the 23rd then i was told 25th, I phoned and they then said 28th, I phoned again and they wanted my invoice from Zara to locate the orders. I emailed them this as they requested and then I got an email reply directly from the email I sent saying they lost my email and to resend it because they are updating their CRM system. I will never order from anywhere that uses GLS again. It's put me off ever ordering anything further from Zara again incase it goes with GLS.
29 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for bringing this to our attention. We note your comments regarding the delivery status updates and the communication issues concerning your parcels.
Please note that we are unable to look into this further or review the matter with our local depot without the tracking details. Kindly share your tracking information directly with our support team so we can proceed with checking the status of your parcels.
Warm regards,
GLS Ireland
Parcel never been delivered,and shows…
Parcel never been delivered,and shows deliverd , delivery a parcel 3 days in a row ,still didn't receive my parcel,can someone in the office check things up,my parcel number is 61196516929
29 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for bringing this to our attention. We note your comments regarding parcel and the delivery status updates.
Please be assured that this matter has been forwarded to our team to check the status with our local depot. Kindly share any additional details directly with our support team so we can look into this further.
Warm regards,
GLS Ireland
GLS Courier service
GLS — can you please explain how a parcel can be marked as delivered when it was never delivered?
My parcel (2160038xxxx) was marked as delivered and I received an email confirming delivery. I had received nothing.
I contacted the sender, who confirmed that their system was also showing the parcel as delivered.
When I contacted GLS, I was then told there was no photographic proof of delivery and that it could take up to three days for the driver to contact me regarding redelivery. I asked to speak directly with the Limerick depot and this was refused.
Then this morning I received another email saying the very same parcel was now out for delivery again.
So which is it, GLS?
Was the parcel delivered or was it not?
If it was delivered, where is the proof and where was it delivered to?
If it was not delivered, why was your system — and the sender’s system — updated to say that it was?
I have tried contacting GLS again today to clarify this, but calls are now not being answered.
The parcel was originally due by the end of last Friday. Delays happen, but falsely showing an undelivered parcel as delivered is a completely different issue.
I would genuinely like GLS to respond to this review and explain exactly what happened to parcel 2160038xxxx, why it was marked as delivered, and why it is now apparently out for delivery again.
At the moment, the tracking information and communication from GLS simply cannot be relied upon.
29 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good afternoon,
Thank you for bringing this to our attention. We note your comments regarding the tracking status and the delivery updates for your parcel.
Kindly share your full tracking details directly with our support team so we can look into the matter further.
Warm regards,
GLS Ireland
Resposta da GLS Ireland
Good afternoon,
Thank you for sharing your feedback with us! We are always pleased to hear when a delivery is completed precisely as promised.
We appreciate you taking the time to leave a review, and we look forward to providing you with another smooth experience next time.
Warm regards,
GLS Ireland
The fact that it really was delivered…
The fact that it really was delivered and on the day
I found it easily and in a good place
28 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good afternoon,
Thank you for sharing your feedback with us. We are very glad to hear that your parcel arrived on the scheduled day and that you were easily able to locate it in a good spot.
We appreciate you taking the time to leave a review, and we look forward to providing you with another smooth experience next time.
Warm regards,
GLS Ireland
Delivery was on time and handed over in…
Delivery was on time and handed over in person.
28 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for sharing your experience with us. We are always pleased to hear when a delivery arrives on schedule and is handed over in person.
We appreciate you taking the time to leave a review, and we look forward to serving you again soon.
Warm regards,
GLS Ireland
My parcel arrived very safely
My parcel arrived very safely
Thanks
28 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for reaching out and sharing your feedback. We are very glad to hear that your parcel arrived safely.
We appreciate you taking the time to let us know, and we look forward to providing you with another smooth delivery experience next time.
Warm regards,
GLS Ireland
Despite leaving a 1 star review, next parcel was dumped by roadside
Despite leaving a 1 star review previously, parcel was yet again dumped at gates no where near the house, where anyone could have taken it. Suffice to say - any parcel that goes missing - I will hold GLS accountable (+ my time dealing with it) and a letter will go to the MD. This dumping of parcels will stop. tracking number 21600073396
24 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for bringing this to our attention. We note your comments regarding the delivery location of your parcel.
Kindly share your tracking details with us so we can look into the matter further.
Warm regards,
GLS Ireland
They did a good job this time and…
They did a good job this time and didn't loses my package so I'm happy and actually called my phone aswell
28 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for sharing your experience with us. We are very glad to hear that your parcel arrived safely and that the driver took the extra step to call you directly.
We appreciate you taking the time to leave a review, and we look forward to ensuring your future deliveries go just as smoothly.
Warm regards,
GLS Ireland
All good and when they said they would 👍
28 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for taking the time to share your feedback! We are always pleased to hear when a delivery goes smoothly and arrives precisely on schedule.
We appreciate your support and look forward to handling your future deliveries with the same punctuality.
Warm regards,
GLS Ireland
Delivered as mentioned in the email and…
Delivered as mentioned in the email and left in the safe place I requested
28 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for sharing your feedback with us! We are very glad to hear that your delivery arrived right as mentioned in the email and was securely left in the safe place you requested.
We appreciate you taking the time to leave a review, and we look forward to serving you again soon.
Warm regards,
GLS Ireland
Resposta da GLS Ireland
Good morning,
Thank you for sharing your feedback with us! We are very glad to hear that your delivery was quick, efficient, and completely hassle-free.
We appreciate you taking the time to leave a review, and we look forward to providing you with another smooth experience next time.
Warm regards,
GLS Ireland
Very quick delivery Item ordered on the Friday
Item ordered on the Friday. Item delivered on the Monday. This is very quick!
28 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for sharing your feedback with us! We are delighted to hear that your Friday order arrived so quickly by Monday.
We appreciate you taking the time to let us know, and we look forward to providing you with another efficient delivery next time.
Warm regards,
GLS Ireland
Reliable fast delivery
Reliable fast delivery. Press delivery notice
28 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for sharing your feedback with us! We are very glad to hear that your delivery was reliable and fast, and that the driver made sure to press the delivery notice.
We appreciate you taking the time to leave a review, and we look forward to serving you again soon.
Warm regards,
GLS Ireland
The Driver made sure of the correct…
The Driver made sure of the correct address
28 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for sharing your feedback with us! We are very glad to hear that the driver took the extra care to verify the correct address for your delivery.
We appreciate you taking the time to let us know, and we look forward to providing you with another smooth experience next time.
Warm regards,
GLS Ireland
Best driver ever
Richard has been delivering to me for years...he's a total gentleman and a credit to your company
28 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you so much for sharing this wonderful feedback! We are absolutely delighted to hear about your long-standing experience with Richard. He truly is a valued member of our team, and we will make sure to pass along your kind words and recognition to him.
We appreciate you taking the time to let us know, and we look forward to many more great deliveries from Richard in the future.
Warm regards,
GLS Ireland
Delivered by a lovely driver as per…
Delivered by a lovely driver as per email from HQ
28 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for sharing your experience with us! We are very glad to hear that your delivery went smoothly and that the driver arrived just as indicated in the updates.
We appreciate you taking the time to leave a review, and we look forward to serving you again soon.
Warm regards,
GLS Ireland
Happy Nanny
I was very happy with GLS my parcel was delivered today the delivery man made sure to ring my door & wait for me to answer I really appreciate that as a lot of delivery people only dump the parcels on the step& don't bother to ring the doorbell
28 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for sharing such wonderful feedback with us! We are delighted to hear that your parcel arrived safely and that our driver took the time to ring your bell and wait for you to answer. We always strive to provide careful and considerate service, and we will be sure to pass along your compliments to the delivery team.
Thank you for choosing GLS Ireland, and we look forward to serving you again soon!
Warm regards,
GLS Ireland
Very slow delivery
Very slow delivery, delivery was supposed to be Wednesday, then they said Thursday, then it finally arrived the following Monday, driver sort of threw parcel at my door and did not ring doorbell
28 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for contacting GLS Ireland. We are very sorry to hear about the significant delays with your delivery, as well as the poor handling by the driver.
Kindly share your tracking details with us so we can review the specifics of your delivery.
Warm regards,
GLS Ireland
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