I did not know where my package had gone to despite it saying it had been delivered to me. I would never have found out where it was only for Paulo looking into it for me and finding out where the d... Ver mais
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Leia as opiniões dos outros
No matter how times I complain your driver still drops my package at the end of my driveway by the road in the rain where it always gets damaged. The most insulting part of it is that there is a sign... Ver mais
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Adding to my previous review, I'm still not impressed about the fact that I got an email that my order was delivered on the night of 16th Oct, when it wasn't. Although, the order got delivere... Ver mais
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Delivered on time - no problem. However package was not delivered to my door. It was left on my driveway - exposed to the elements. My door was 20 feet away from where the package was left. Only knew... Ver mais
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Informações sobre a empresa
Escrito pela empresa
GLS is one of the leading shipping companies for parcel delivery in Ireland. GLS is proud of its strong national network. GLS provides numerous optional additional services with customised logistics solutions to suit any business. The GLS network covers 41 European countries and is linked to all major business centres worldwide.
Informações de contacto
Unit P1, Horizon Logistics Park, Swords, K67 P2Y8, Dublin, Irlanda
- 018606200
- service@gls-ireland.com
- gls-group.eu/ie/en/home
3,2
Aceitável
4 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 64% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Never received my package and it said…
Never received my package and it said it was delivered
28 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for contacting GLS Ireland. We are very sorry to hear that your package was marked as delivered but you never received it.
Kindly forward your tracking number so our customer care team can look into this incident and assist you further.
Warm regards,
GLS Ireland
Good Experience
I received an email this morning to say my parcel was out for delivery and received it a couple of hours later in perfect condition. And the gentleman closed the gate after him which is always a good sign!!!
28 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for sharing such wonderful feedback with us! We are thrilled to hear that your delivery arrived promptly in perfect condition, and it is especially great to know that our driver took the extra care to close the gate behind him.
Thank you for choosing GLS Ireland, and we look forward to providing you with another fantastic experience next time!
Warm regards,
GLS Ireland
Package came right on time
25 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for your review! We are delighted to hear that your package arrived right on time.
We appreciate you taking the time to share your positive experience, and we look forward to serving you again soon.
Warm regards,
GLS Ireland
Swift with sturdy packaging
Swift with sturdy packaging. Box a little scuffed, but no damage.
25 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for your review. We are glad to hear your delivery was swift and that your items remained safe.
We appreciate you taking the time to share your feedback and look forward to your next delivery.
Warm regards,
GLS Ireland
I usually have good communication about…
I usually have good communication about package deliveries but got a mixed message this time. I received a message stating that my package could not be delivered on Thursday. I sent a note with the supporting details back to GLS, and the package got delivered Friday.
24 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for sharing your feedback with us. While we are glad to hear your package arrived safely on Friday, we are sorry for the mixed notification message you received beforehand. We always aim for clear and consistent updates, and we appreciate you letting us know so we can continue improving our communication.
We look forward to providing you with a smoother experience on your next delivery.
Warm regards,
GLS Ireland
Resposta da GLS Ireland
Good morning,
Thank you for sharing your experience with us. We are always thrilled to hear when a package arrives quickly and smoothly!
We truly appreciate you taking the time to leave a review, and we look forward to bringing you another delivery in the future.
Warm regards,
GLS Ireland
Resposta da GLS Ireland
Good morning,
Thank you for your kind feedback! We are very glad to hear that you were pleased with the regular updates regarding your delivery.
We appreciate your support and look forward to serving you again soon.
Warm regards,
GLS Ireland
Box damaged
Box damaged, open at one end, exposed to elements
25 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for reaching out to us. We regret to learn that your package arrived with damage to the box and was exposed.
Kindly forward your tracking number so our customer care team can look into this incident and assist you further.
Warm regards,
GLS Ireland
Unreliable.
2nd parcel in 2 weeks not delivered when they said it would be. That's a company that's unreliable, wouldn't use them myself and will avoid purchasing from people who do.
25 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for contacting GLS Ireland. We are very sorry to hear about your recent delivery experiences and that your parcels did not arrive as scheduled.
Please share your tracking details with us so our support team can investigate this matter and help resolve it for you as quickly as possible.
Warm regards,
GLS Ireland
Resposta da GLS Ireland
Good morning,
You are very welcome! If you ever need assistance in the future, please don't hesitate to reach out. Have a wonderful day!
Warm regards,
GLS Ireland
Shocking
Not only did it get delivered to the wrong house but the package was left on a wall at the bottom of my neighbor's driveway
25 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for contacting GLS Ireland. We are very sorry to hear about this delivery location issue and how your parcel was left.
Please share your tracking details with us so our support team can investigate this matter immediately and help resolve it for you.
Warm regards,
GLS Ireland
Never waiting long for my delivery,its…
Never waiting long for my delivery,its great🙂
25 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for your positive feedback! We are delighted to hear that your deliveries are always prompt and that you are happy with our service.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Good
Good but the tracking updates were slow so I was not sure when my parcel was going to be delivered
25 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for your feedback. We are glad to hear that your overall experience was good, and we appreciate your note regarding the tracking updates. We will share this with our team to help improve our communication.
We look forward to serving you again soon.
Warm regards,
GLS Ireland
Was very happy with my delivery
Was very happy with my delivery, only thing I would have liked was to have a time ,so that I didn't have to sit in and wait.
25 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for your positive feedback. We are pleased to hear that you were happy with your delivery, and we appreciate your constructive suggestion regarding delivery time windows to help you plan your day better.
We look forward to serving you again soon.
Warm regards,
GLS Ireland
Definitely the worst delivery company…
Definitely the worst delivery company I've experienced. Package was delivered 4 days after the "latest date" advised by the item's tracking. Also, there were two consecutive days where the package was loaded onto a delivery van - the first day, nothing happened and it was returned to the depot. I can't leave packages outside, so I need to be home when the delivery occurs. GLS's approach seems to be that I'd just be home waiting for them, with nothing else to be doing with my time.
25 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for contacting GLS Ireland. We are very sorry to hear about your frustrating experience with the delivery delays and having to wait for your package.
Please share your tracking details with us so our support team can investigate this matter and help resolve it for you as quickly as possible.
Warm regards,
GLS Ireland
Nice service
25 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for your positive feedback. We are pleased to hear that you had a nice delivery experience with us.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Resposta da GLS Ireland
Good morning,
Thank you for contacting GLS Ireland. We are very sorry to hear that your parcel has not arrived at your address as expected.
Please share your tracking details with us so our support team can investigate this matter and help resolve it for you as quickly as possible.
Warm regards,
GLS Ireland
Absolutely the worst experience I have…Absolutely the worst experience I have had with a transport company.
Absolutely the worst experience I have had with a transport company. I bought an item which was being returned to Spain. It was brought to the collection point in Artane in Dublin where it sat for over a week without being collected. Phone calls were made and promises of collection received. Emails and posted letters of complaint went unanswered.
As requested
Ref No. 00D090KEIH.!500Qt0onalX
Tracking No. 46625990660
Is this the same "support team" that failed to reply to email and post?.
29th Sept. I've just an email apologising profusely for what happened. Unfortunately, it appeared to be AI generated and was unsigned so useless as an apology. I suspect that a lot of people have received similar messages?
31 de agosto de 2026
Opinião espontânea
Resposta da GLS Ireland
Good afternoon,
Thank you for contacting GLS Ireland. We are very sorry to hear about your frustrating experience with this return shipment and the lack of response to your inquiries.
Please share your tracking details with us so our support team can investigate this matter and help resolve it for you as quickly as possible.
Warm regards,
GLS Ireland
Repeated failure
They claim to have tried to deliver the package twice, they didnt. Now im being told by the vendor to schedule a new delivery, which GLS does not allot me to do.
They responded to this review asking me to contact their support, but their support never responded.
That tells you everything, they care about their image, not their service.
23 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good afternoon,
Thank you for contacting GLS Ireland. We are very sorry to hear about your frustration with the delivery attempts and scheduling issues.
Please share your tracking details with us so our support team can investigate what happened and help resolve this for you as quickly as possible.
Warm regards,
GLS Ireland
Very very poor waiting for a package…
Very very poor waiting for a package for 3 days was supposed to arrive monday no show got a new emaul for delivery on tuesday again no show.got anorher updated email for delivery wed i rang gls they said it would be with me in an hour guess what no show. Tracking your parcel is useless its just lying waffle as you asked for it my parcel number is21600385484 OMG this joke of a company has said my package has been delivered and guess what still no package
23 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good afternoon,
Thank you for reaching out to GLS Ireland. We take all feedback regarding delivery delays, inaccurate notifications, and unfulfilled updates very seriously, and we appreciate you bringing this matter to our attention.
To help us look into what happened with your parcel and assist you further, please reply with your tracking details.
Warm regards,
GLS Ireland
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