I did not know where my package had gone to despite it saying it had been delivered to me. I would never have found out where it was only for Paulo looking into it for me and finding out where the d... Ver mais
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Leia as opiniões dos outros
No matter how times I complain your driver still drops my package at the end of my driveway by the road in the rain where it always gets damaged. The most insulting part of it is that there is a sign... Ver mais
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Adding to my previous review, I'm still not impressed about the fact that I got an email that my order was delivered on the night of 16th Oct, when it wasn't. Although, the order got delivere... Ver mais
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Delivered on time - no problem. However package was not delivered to my door. It was left on my driveway - exposed to the elements. My door was 20 feet away from where the package was left. Only knew... Ver mais
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Informações sobre a empresa
Escrito pela empresa
GLS is one of the leading shipping companies for parcel delivery in Ireland. GLS is proud of its strong national network. GLS provides numerous optional additional services with customised logistics solutions to suit any business. The GLS network covers 41 European countries and is linked to all major business centres worldwide.
Informações de contacto
Unit P1, Horizon Logistics Park, Swords, K67 P2Y8, Dublin, Irlanda
- 018606200
- service@gls-ireland.com
- gls-group.eu/ie/en/home
3,2
Aceitável
4 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 64% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great delivery service
Great delivery service — my parcel arrived safely. Thank you!
23 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good afternoon,
Thank you for your positive feedback. We are pleased to hear that your parcel arrived safely and that you had a great delivery experience with us.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Just rang about a nondelivered parcel…
Just rang about a nondelivered parcel and looking for an explanation as to why you send out messages about delivery dates and no follow up communication when its not delivered. Person on phone hung up on me midsentence .Very poor customer service.
23 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good afternoon,
Thank you for reaching out to GLS Ireland. We take all feedback regarding delivery updates and customer service interactions very seriously, and we are concerned to hear about your experience on the phone.
To help us look into what happened with your parcel and address your call with our team, please reply with your tracking details.
Warm regards,
GLS Ireland
I would give these 0 stars if I could
I would give these 0 stars if I could! AVOID at all costs brutal customer service no updates drivers just abandon parcels wherever they want Don't expect next day delivery you would be lucky to have it the next week after it's handed over.
22 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good afternoon,
Thank you for reaching out to GLS Ireland. We take all feedback regarding delivery updates, courier handling, and service timeframes very seriously, and we appreciate you bringing this matter to our attention.
To help us look into your experience and assist you further, please reply with your tracking details.
Warm regards,
GLS Ireland
Terrible service
Terrible service. The courier lied for two days in a row, claiming no one was home, so he didn't deliver, even though I was home and waiting. But it's not that important; all companies always leave packages at the front door near the mailboxes; there's no need to waste time waiting. Behind every mistake and problem there is a specific person, there is a first and last name! YZZERL4M ( 21600171446 )
21 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for reaching out to GLS Ireland. We take all feedback regarding delivery attempts and courier service very seriously, and we appreciate you bringing this matter to our attention.
To help us look into what happened and assist you further, please reply with your tracking details.
Warm regards,
GLS Ireland
And again I’m here to write another bad…
And again I’m here to write another bad review. This company is horrible. I’ve had a package with them and for 2 days now it has said out for delivery and I’ve waited around for nothing to come. Rang them today to be told that the post person finished his shift early yesterday and did not deliver but said it was out again today. It’s not 7pm and it’s still not here.
18 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for bringing this to our attention. We understand your frustration regarding the delayed deliveries.
If you could reply with your tracking details, our customer service management team will look into this matter directly and assist you further.
Warm regards,
GLS Ireland
Great service
Great service - received notifications throughout and delivered on time
14 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good afternoon,
Thank you for your positive feedback. We are pleased to hear that you received regular updates throughout the process and that your package was delivered on time.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Absolutely dreadful service
Absolutely dreadful service. Parcel has been sitting in delivery centre for four days. "Customer service" representative on phone completely not interested in the fact that they are unable to do their ONE JOB of delivering parcels. "You're not the only one that uses our service" well you don't seem to be providing a service at all.
EDIT: Another day, still no sign of my parcel
EDIT: now Saturday. Parcel still held by GLS since Monday. No updates
17 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good afternoon,
Thank you for bringing this to our attention. We understand your frustration regarding the delay of your parcel at the delivery centre and your disappointing experience.
If you could reply with your tracking details, our customer service management team will look into this matter directly and assist you further.
Warm regards,
GLS Ireland
Resposta da GLS Ireland
Good morning,
Thank you for your positive feedback. We are pleased to hear that you experienced a fantastic and fast delivery.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
All good delivered on day when it said…
All good delivered on day when it said it would,
15 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for your positive feedback. We are pleased to hear that your delivery arrived on the scheduled day.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Resposta da GLS Ireland
Good morning,
Thank you for your positive feedback. We are pleased to hear that your delivery experience was straightforward and hassle-free.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Delivery on time with communication…
Delivery on time with communication throughout
14 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for your positive feedback. We are pleased to hear that your delivery arrived on time and that you were kept informed throughout the process.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
This is a worst Courier…
This is a worst Courier Shippin/Delivery company i ever had, they services are shit too, they telling a lies mark your parcel delievered ended up the parcel still in the depot which is stupid and when u call them only one answer is given and no help to customer? Why you still doing this job to people if you can't manage and properly delievery on time, on right place/house?! Just close your company maybe? Much better. 0 stars for this!
15 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for bringing this to our attention. We understand your frustration regarding the incorrect delivery status, the parcel remaining at the depot, and your experience with our customer service.
If you could reply with your tracking details, our customer service management team will look into this matter directly and assist you further.
Warm regards,
GLS Ireland
Good communication throughout
Good communication throughout. Arrived in good time on stated day. Parcel seems intact with no knocks.
14 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good afternoon,
Thank you for your positive feedback. We are pleased to hear that you experienced good communication throughout, and that your parcel arrived on time and in good condition.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Good service
Delivered my package on time and in very good condition
14 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good afternoon,
Thank you for your positive feedback. We are pleased to hear that your package arrived on time and in very good condition.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Continued update of the delivery was…
Continued update of the delivery was excellent and the package was delivered on time. Thank you.
14 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good afternoon,
We are pleased to hear that your delivery updates were excellent and that your package arrived on time. Thank you for your positive feedback.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
We receive packages from you from time…
We receive packages from you from time to time, the driver leaves the packages outside at our entrance , there is a contact number on the entrance door that he can call to let us know he is there. The packages are often left outside unattended for long periods of time,
Tracking numbers : 21600286167 & 21600286166
14 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good afternoon,
Thank you for bringing this to our attention. We note your feedback regarding the unattended delivery placement and the unutilized contact number.
If you could reply with your tracking details, our customer service management team will look into this matter directly and assist you further.
Warm regards,
GLS Ireland
Got no estimated arrival time
Got no estimated arrival time. No phone call. Nobody rang the doorbell. The package was discovered outside in the rain. It was a bag of plaster. Plaster sets when damp.
14 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good afternoon,
Thank you for bringing this to our attention. We understand your concerns regarding the lack of delivery notification, how the package was left, and the resulting damage to the contents.
If you could reply with your tracking details, our customer service management team will look into this matter directly and assist you further.
Warm regards,
GLS Ireland
The delivery man was very helpful…
The delivery man was very helpful leaving the boxes exactly where we wanted them to be
14 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good afternoon,
Thank you for your positive feedback. We are pleased to hear that our delivery driver was helpful and placed the boxes exactly where you needed them.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
I really appreciate the notices about…
I really appreciate the notices about the tracking of my delivery and most of all, the friendliness of the drivers, they are the best.
14 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good afternoon,
We are pleased to hear that you appreciate our tracking notices and the friendliness of our drivers. Thank you for your positive feedback.
We value your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Packaging was all torn up and loose
Packaging was all torn up and loose
14 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good afternoon,
Thank you for bringing this to our attention. We note your feedback regarding the condition of the packaging.
If you could reply with your tracking details, our customer service management team will look into this matter directly and assist you further.
Warm regards,
GLS Ireland
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