Installation was delayed the day before it went live initially. Then 2 weeks later the internet was installed. It worked fantastic. The speed was incredible. Then 4 days later it went down at 10am a... Ver mais
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Leia as opiniões dos outros
Fantastic experience changing from Sky, so simple, installation was quick and trouble free, now getting faster, trouble free downloads at a cheaper price than sky . Customer service centre has pro... Ver mais
Operatives appeared when scheduled. The work was done quickly and efficiently. Mark disappeared when he had tidied up, and left Stewart to await the connection and explain how it all worked. A day lat... Ver mais
Abraham was brilliant. Friendly, professional and clearly knew what he was doing. He explained everything as he went, and did everything he could to help, going well beyond what I'd expect from an eng... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
We're a Scottish, local, independent broadband provider focused on delivering amazing broadband connections to local towns and villages via our state-of-the-art ultra-fast full fibre broadband network. GoFibre is now available to over 135,000 homes and businesses in more than 80 locations across Scotland and the North of England with broadband download speeds ranging from 150Mbps to 1Gbps (and more if you're a business and ask nicely). Our broadband is designed for gaming, homeworking, TV-watching and keeping the household from complaining about glitchy broken connections. We've got an ultra-helpful local customer service team based in Edinburgh and Berwick-upon-Tweed who are on hand to help out, no matter how big or small the query - just get in touch. We'd love to have you join us and welcome you to the ultra-fast, ultra-reliable world of GoFibre broadband -now with five stars on Trustpilot!
Informações de contacto
Floor 8 Exchange Tower, 19 Canning Street, EH3 8EG, Edinburgh, Reino Unido
- 08000 590 980
- support@gofibre.co.uk
- gofibre.co.uk
4,7
Excelente
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 97% das suas opiniões negativas
Geralmente responde em 14 horas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
They kept me informed all the time
They kept me informed all the time, the engineer was polite and told me exactly what he was doing, each step of the way.
25 de setembro de 2026
Resposta da GoFibre Broadband
Hi Margaret,
Thanks for the great feedback! Good to hear you were kept informed throughout, and that the engineer talked you through each step as he went. Welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Service is great, equipment is subpar.
The installation was seamless and professional.
BUT. I don't see the logic of providing a router for fibre that has Ethernet ports that are 100MB.
I have an old house with thick walls and have invested a significant amount of money in equipment to mitigate the problem of WiFi dead spots.
Plugging my mesh into the ports on the router yielded a speed of less than 100Mbps, removing GoFibre's router completely achieved far higher throughput (circa 250Mbps).
If GoFibre's differentiator is higher speed, why supply equipment that can't take advantage of that speed. What should be the most reliable connection in the house proves to be the slowest.
I will contact customer service and organize the return of the router.
22 de setembro de 2026
Resposta da GoFibre Broadband
Hey Justin,
Thanks for taking the time to provide such detailed feedback - I’m super pleased to hear the installation was a great experience.
Interestingly, our routers do have gigabit-capable Ethernet ports as standard, so something doesn’t sound quite right with the setup. You should definitely be able to achieve speeds above 100Mbps through your mesh system.
We’d love the opportunity to have a chat and take a closer look at your setup before you send the router back. There may be something relatively simple causing the bottleneck, and hopefully we can get everything working as it should alongside your existing mesh system.
We’ll reach out directly and hopefully get to the bottom of it for you.
Thanks,
Gregor
Resposta da GoFibre Broadband
Hi Melvin,
Thanks for the kind words! Glad the team came across as friendly and respectful. Welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Always kept in touch when it was going…
Always kept in touch when it was going to be done and Rory talked me through the whole process the work at the house was very good and a very pleasant gentleman
22 de setembro de 2026
Resposta da GoFibre Broadband
Hi Pauline,
Thanks for the great feedback! Good to hear you were kept in the loop throughout, and Rory sounds like he made the sales process really easy to follow. Glad the work at the house was good too. We'll pass on your kind words to him. Welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Done well and on time
22 de setembro de 2026
Resposta da GoFibre Broadband
Hi David,
Thanks for the feedback! Glad it was done well and right on time. Welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Slow install has cost us a fortune
Deeply frustrated that a lack of available installation engineers has resulted in me paying through the nose for two months for out of contract rates with my previous ISP. Any savings that were possible from switching are now vastly exceeded by this. Worst decision ever, and somewhat disingenuously sold.
15 de setembro de 2026
Resposta da GoFibre Broadband
Hi,
We're sorry to hear about your experience and can completely understand why you'd be frustrated.
When customers choose to switch to GoFibre, we know they're expecting to start benefiting from their new service as soon as possible. Delays to installation can be particularly disappointing where they result in additional costs with a previous provider.
While installation dates can sometimes be affected by engineer availability and other operational factors, we appreciate that this doesn't lessen the impact on you. We're sorry that the experience has left you feeling this way.
We'd welcome the opportunity to better understand your experience and see what we can do to put things right. A member of our team will be in touch with you directly to discuss this further.
Thank you for taking the time to share your feedback. Your comments will also be passed on internally as we continue to improve the experience for future customers.
Gareth
Resposta da GoFibre Broadband
Hi Alexandra,
Thanks for the kind words! Great to hear you had the best service. Welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
From first point of contact to the…
From first point of contact to the installation, always kept in the loop. Engineer was superb too. Highly recommend 👏
22 de setembro de 2026
Resposta da GoFibre Broadband
Hi Craig,
Thanks for the great feedback! Glad you were kept in the loop the whole way through, and that the engineer topped it off nicely. Thanks for the recommendation, welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Fibre installation
Dale, Richard and Marc went over and beyond to ensure that my fibre connection was installed with minimal disruption to my day . Polite and courteous with explanation on every bit of the installation. Met any problems head on in a most professional way . 5* for each of them
23 de setembro de 2026
Resposta da GoFibre Broadband
Hi Richard,
Thanks so much for this, and for taking the time to call in about it too, really appreciated. Dale, Richard and Marc will be delighted to hear how much their professionalism and clear communication meant, especially tackling any issues head on the way they did. Five stars well earned. Welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Connection quick and painless
Connection quick and painless. Broadband going great. Customer service easy to get through to
22 de setembro de 2026
Resposta da GoFibre Broadband
Hi Lynn,
Thanks for the great feedback! Glad the connection went smoothly and the broadband's performing well, and good to know we're easy to reach when needed. Welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Brilliant service
From initial contact to installation, we received the best service, our connection was a smooth operation, engineer on time, professional and efficient. Happy days!
15 de setembro de 2026
Resposta da GoFibre Broadband
Hi Jan,
Thank you for the lovely feedback! Sounds like everything just clicked from start to finish, that's exactly the kind of experience we want. Happy days indeed, welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Excellent service
Excellent service and super fast connection. Installation was brilliant by a very nice chap. Highly recommended.
22 de setembro de 2026
Resposta da GoFibre Broadband
Hi Peter,
Thank you for the lovely review! So glad the connection speed and the engineer's work both hit the mark. Thanks for the recommendation, and welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Extremely frustrating
Extremely frustrating trying to connect devices. 2 calls with technical support have resulted in additional networks being created with limited success. The conclusion that my problems were largely wifi range issues merely highlights the appallingly limited range over short distances. I am now expected to purchase an additional range extender. I am not holding my breath. I wish I had never started.
22 de setembro de 2026
Resposta da GoFibre Broadband
Hi David,
Thank you for taking the time to share your feedback, and I'm sorry to hear how frustrating your experience has been so far.
It's disappointing to read that after multiple conversations with our technical support team, you're still experiencing issues and have been left feeling this way. We appreciate that being advised to consider additional equipment is unlikely to be the outcome you were hoping for.
We'll be reviewing your case in more detail to understand the challenges you've experienced and whether there's anything further we can do to help. We want all of our customers to feel confident in both their service and the support they receive, and I'm sorry we've fallen short of those expectations on this occasion.
Thank you again for bringing this to our attention.
Gareth
Excellent customer service.
Excellent customer service.
On the one occasion I had a fault it was dealt with quickly with very little disruption.
16 de setembro de 2026
Resposta da GoFibre Broadband
Hi Caroline,
Thank you for the great feedback! Really pleased the customer service has been excellent overall, and that when you did have a fault, it was dealt with quickly with very little disruption. That's exactly what we aim for when things don't go quite to plan. Thanks for sharing, and welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Fast, efficient service
The whole process from start to finish was seemless. The engineer was friendly and very helpful. The installation took less than an hour and we back up and running. For the first time in ages we have consistent, fast broadband access.
21 de setembro de 2026
Resposta da GoFibre Broadband
Hi Sarah,
Thank you for the great feedback! Really pleased the whole process was seamless from start to finish, and that the engineer was friendly and helpful throughout. Great to hear the installation took less than an hour. Fast and consistent broadband is amazing isn't it! Thanks for sharing, and welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Good clear and concise communication…
Good clear and concise communication from polite and respectful customer service staff
18 de setembro de 2026
Resposta da GoFibre Broadband
Hi Ian,
thanks very much for taking the time to let everyone know about our polite and respectful staff! We're really glad to know you've had a great experience with us.
Thanks for choosing GoFibre,
Sam
Spray painting fire hydrant unsightly mess
They have spray painted tge Fire Hydrant cover leaving a pigs ear of my front garden. It looks completely unsightly. I complained but nothing has been done. Didnt ask just did it. In 28 years of living here nobody has done this....
14 de setembro de 2026
Opinião espontânea
Resposta da GoFibre Broadband
Hi Ruth,
I’m sorry to hear about this. Spray painting a fire hydrant cover isn’t something I’ve come across before in relation to our rollout, so I’d really like to get some more information to understand what’s happened here.
I’ve also tried to locate the complaint you mentioned, but unfortunately I haven’t been able to find a record of it from the information available on your review.
If you could provide your contact details through Trustpilot, along with the location and any photos you have, we’ll look into this with our build team and establish whether it’s connected to our work in the area. If it is, we’ll make sure it’s properly investigated.
Thanks,
Gregor
*UPDATED RESPONSE*
Hi Ruth,
Thank you for sharing the additional information with us. We've now completed our review and can confirm the markings were not carried out by GoFibre or any of our contractors.
We understand why this was concerning and appreciate you giving us the opportunity to investigate.
Thanks
Gareth
Resposta da GoFibre Broadband
Thanks for the kind words! Glad the team came across as friendly and helpful. Welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
I'm disappoint in the seed it is slower…
I'm disappoint in the seed it is slower than my BT.
15 de setembro de 2026
Resposta da GoFibre Broadband
Hi Barry,
First of all, thanks for joining us!
I’m really sorry to hear you’re disappointed with the speed of your new connection. If you’re finding it slower than the service you had with BT, something's definitely not working right and we absolutely can get that sorted for you.
I’ve asked our technical team to take a look at your connection and we’ll be in touch to run through some checks with you. Hopefully we can quickly get to the bottom of what’s happening and turn your experience around.
Thanks for letting us know and giving us the opportunity to put this right.
Gregor
Hassle free installation
Hassle free installation, managed to use an existing entry point into property reducing setup time. Finish on the external wall neat and tidy.
Great service, great installation staff and great connectivity speeds.
16 de setembro de 2026
Resposta da GoFibre Broadband
Hi Paul,
Thank you for such a positive review! Great to hear the team found a smart way to save time on the setup, and that they left everything looking sharp on the outside too. Sounds like a smooth job from start to finish, welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
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