Installation was delayed the day before it went live initially. Then 2 weeks later the internet was installed. It worked fantastic. The speed was incredible. Then 4 days later it went down at 10am a... Ver mais
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Leia as opiniões dos outros
Fantastic experience changing from Sky, so simple, installation was quick and trouble free, now getting faster, trouble free downloads at a cheaper price than sky . Customer service centre has pro... Ver mais
Operatives appeared when scheduled. The work was done quickly and efficiently. Mark disappeared when he had tidied up, and left Stewart to await the connection and explain how it all worked. A day lat... Ver mais
Abraham was brilliant. Friendly, professional and clearly knew what he was doing. He explained everything as he went, and did everything he could to help, going well beyond what I'd expect from an eng... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
We're a Scottish, local, independent broadband provider focused on delivering amazing broadband connections to local towns and villages via our state-of-the-art ultra-fast full fibre broadband network. GoFibre is now available to over 135,000 homes and businesses in more than 80 locations across Scotland and the North of England with broadband download speeds ranging from 150Mbps to 1Gbps (and more if you're a business and ask nicely). Our broadband is designed for gaming, homeworking, TV-watching and keeping the household from complaining about glitchy broken connections. We've got an ultra-helpful local customer service team based in Edinburgh and Berwick-upon-Tweed who are on hand to help out, no matter how big or small the query - just get in touch. We'd love to have you join us and welcome you to the ultra-fast, ultra-reliable world of GoFibre broadband -now with five stars on Trustpilot!
Informações de contacto
Floor 8 Exchange Tower, 19 Canning Street, EH3 8EG, Edinburgh, Reino Unido
- 08000 590 980
- support@gofibre.co.uk
- gofibre.co.uk
4,7
Excelente
2 mil opiniões
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Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
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Go fibre was recently installed in my…
Go fibre was recently installed in my road. The cable runs directly across the front of my driveway. My current broadband contract is up for renewal and I wanted to switch to GoFibre. However, for some unknown reason my address is not listed on their database and so, even though the neighbours on either side can get it, I can't!
Customer service were very unhelpful. They just said that since the address is not on the computer, there's nothing they can do. They have just lost a new customer!
5 de outubro de 2026
Opinião espontânea
Resposta da GoFibre Broadband
Hi Nicola,
I'm really sorry to hear of your experience reaching out to us. We pride our teams on being super helpful, and it sounds like we missed the mark big time here.
There's a few reasons why we can't service every property, even though it might seem straight forward. But by the sounds of it, you fall in the latter bracket here.
I've requested your contact details so we can have another look at this today for you, and hopefully get you connected to our network. We'd absolutely love to have you as a customer of ours!
Looking forward to turning this around for you
Gregor
The service is off yet again in…
The service is off yet again in Montrose, Angus. It’s becoming far too regular an occurrence having to reboot my router or wait for neighbours on Facebook to say that things are working again. Not great.
5 de outubro de 2026
Opinião espontânea
Resposta da GoFibre Broadband
Hi Gary,
We're sorry to hear you've experienced further disruption to your service.
We understand how frustrating it is when your connection isn't working as expected, especially when you've experienced similar issues before. The interruption you refer to was caused by a known network issue affecting customers in the area, which has since been resolved. We appreciate that this doesn't lessen the inconvenience caused.
We're also disappointed to hear that you've been relying on updates from neighbours on social media to understand what was happening. We know how important clear communication is during service interruptions and understand why this added to your frustration.
We'd welcome the opportunity to discuss your experience further and answer any questions you may have. Please feel free to contact our Customer Service team on 08000 590 980, and we'll be happy to help.
Thank you for taking the time to share your feedback. We're sorry we've left you feeling disappointed and hope to have the opportunity to restore your confidence in our service.
Gareth
Leaving a second bad review - issues persist
Leaving a second review, my last review was left in August. It is now september and the town i live in (montrose,angus) are all experiencing issues with go fibre (no connection whatsover) for the second time in 2 months. Please avoid this company, we have stayed in our home 9 years and never lost connection once with BT. I work from home and it is getting beyond a joke having to tell my work i do not have internet connection…yet again. On top of this they promise they will settle all fees when you move to them initially (they did not and hence another issue we had). The speeds they advertise dont work our television constantly freezes when streaming.
5 de outubro de 2026
Opinião espontânea
Resposta da GoFibre Broadband
Hi Becky,
We're sorry to hear that you've continued to experience problems since your original review.
We understand how frustrating this must be, particularly when you work from home and rely on a stable internet connection. We also recognise that experiencing further disruption after already raising concerns previously is disappointing.
The loss of service you refer to was caused by a known network issue that affected customers in the area. While the issue has since been resolved, we appreciate that this does not change the disruption and inconvenience it caused.
We would like the opportunity to review your experience in full, including the recent service interruptions, the concerns you've raised regarding service performance, and the issues you mentioned around switching fees.
Please respond to our previous request for your details via Trustpilot, or contact our Customer Service team on 08000 590 980, and we'll be happy to investigate further.
Thank you for taking the time to share your feedback.
Gareth
*UPDATED RESPONSE*
Hi Becky,
We're sorry to see that you've not been in touch since our previous response.
We still want to help and investigate the issues you've raised, particularly the concerns regarding your connection stability and the streaming problems you're experiencing.
The service interruption affecting Montrose was linked to a known network issue which has since been resolved. However, we'd like to understand whether you're continuing to experience issues with your service outside of this incident, especially when streaming on your TV.
If you're willing to contact us, our Customer Service team would be happy to review your connection, discuss the concerns you've raised, and investigate any ongoing performance issues.
You can reach us on 08000 590 980, and we'll be happy to help
Thanks
Gareth
Installation by very helpful engineer
Good value. Installation on time, equipment thoughtfully positioned in my home, very thorough engineer who linked up all my devices.
1 de outubro de 2026
Resposta da GoFibre Broadband
Hi Pam,
Thanks for the great feedback! On time and thoughtfully set up sounds like a job well done, and nice that the engineer got all your devices linked up too. Welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Great experience 10/10
Engineers arrived on time. Very polite and respectful. Work carried out cleanly and efficiently. Engineer spent time going through all the features on the app
All in all a great experience as well as fantastic, reliable broadband
Thank you ☺️
30 de setembro de 2026
Resposta da GoFibre Broadband
Hi Laura,
Thanks so much for the 10/10, really made our day! Sounds like the team ticked every box, on time, tidy work and taking the time to walk you through the app too. Glad the broadband's living up to it as well. Welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Trouble free service
Trouble free service, connection was efficient. GoFibre engineer Colin was friendly and helpful. Explained new system clearly.
Had some issue with reconfiguration of my printer but the Help Service team quickly sorted that out.
30 de setembro de 2026
Resposta da GoFibre Broadband
Hi Peter, thanks for your lovely message and calling out Colin especially, he is great!
I'm also glad to hear we could sort the printer for you, it's 2026 and printers still manage to be a challenge - whether it's connections, paper jams or magenta cartridge replacements it's always something!
thank you for choosing GoFibre as your local provider,
Sam
Instal engineer friendly
Instal engineer friendly. Sales rep great .service so far good. Some connection problems changing over for devices on 2.4 .
30 de setembro de 2026
Resposta da GoFibre Broadband
Thanks for the honest feedback! Glad the sales and install side went well. Sorry to hear you've hit a bit of trouble with devices switching over on the 2.4 band, worth giving the team a call if that's still causing hassle so they can get it sorted properly. Welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Very pleased with GoFibre.
Very pleased with GoFibre.
They kept us informed regarding the installation timescale.
Installation was quick and at the time and date specified.
The engineer who made the final connection was very polite and ensured everything was changed over to the GoFibre system.
The system is meeting the speeds we ordered and working fine. Thank you GoFibre, will recommend to anyone. Regards, Colin.
18 de setembro de 2026
Resposta da GoFibre Broadband
Thanks so much, Colin, really glad to hear it! Good communication on timing and a smooth, on-schedule install sounds exactly how it should go, and great that speeds are hitting the mark too. Thanks for the recommendation, welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Already answered this
26 de setembro de 2026
Resposta da GoFibre Broadband
Thanks so much for the 5 stars, nonetheless!
Welcome to GoFibre.
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Easy experience, cheaper and works well
Nice guy came to door, swap over so easy, so much cheaper and working a treat
29 de setembro de 2026
Resposta da GoFibre Broadband
Hi Jennifer,
Thanks for the great feedback! Glad the switch was easy and you're already feeling the benefit on both price and performance. Welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Excellent service throughout
Excellent service throughout, really easy process - some automated and some able to speak to a helpful human when needed. Engineers were great too. 5 Stars ⭐️
28 de setembro de 2026
Resposta da GoFibre Broadband
Hi Paul,
Thanks so much for the 5 stars, and the great feedback! Nice mix of smooth automation with real help on hand when you needed it, and glad the engineers rounded it off well. Welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Great customer service and clear…
Great customer service and clear communication throughout.
Knowledgeable and helpful staff.
28 de setembro de 2026
Resposta da GoFibre Broadband
Hi John,
Thanks for the lovely feedback! Great to hear the team's knowledge and communication stood out. Welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Excellent service and installation 👍
28 de setembro de 2026
Resposta da GoFibre Broadband
Hi Dave,
Thanks for the kind words! Glad the service and installation were both spot on. Welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
They deliver
Local friendly customer services, their installation technicians are very helpful
22 de setembro de 2026
Resposta da GoFibre Broadband
Thanks for the lovely feedback! Being local and friendly is something we pride ourselves on and care about, so it's great to hear that came across. Welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
All went as expected.
25 de setembro de 2026
Resposta da GoFibre Broadband
Hi Iain,
Thanks for the feedback! Glad everything went to plan. Welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Resposta da GoFibre Broadband
Hi Susan,
Thanks so much for the kind words! Really glad we came across that way. Welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
It was good to have proper fibre at…
It was good to have proper fibre at home. The line had to be put in and was very efficient and put the router in a good position.
25 de setembro de 2026
Resposta da GoFibre Broadband
Hi Iain,
Thanks for the feedback! Nice to hear you've got proper fibre at home now, and that the router ended up in a good spot. Welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
All good tradesman
26 de setembro de 2026
Resposta da GoFibre Broadband
Hi William,
Thanks for the kind words! Great to hear the engineers did a good job. Welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Fast, friendly, efficient
Friendly, informative installation engineer. Worked fast and service activated in around an hour total.
23 de setembro de 2026
Resposta da GoFibre Broadband
Hi Alan,
Great to hear, thanks for sharing! Glad you're all set up and welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
The engineer was very friendly and…
The engineer was very friendly and informative. He worked hard and had everything done tidy and efficiently.
Everything working well.
25 de setembro de 2026
Resposta da GoFibre Broadband
Hi Sheelagh,
Thanks for the great feedback! Sounds like the engineer put in a real effort and left things neat and running smoothly. Glad it's all working well. Welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
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