Installation was delayed the day before it went live initially. Then 2 weeks later the internet was installed. It worked fantastic. The speed was incredible. Then 4 days later it went down at 10am a... Ver mais
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Leia as opiniões dos outros
Fantastic experience changing from Sky, so simple, installation was quick and trouble free, now getting faster, trouble free downloads at a cheaper price than sky . Customer service centre has pro... Ver mais
Operatives appeared when scheduled. The work was done quickly and efficiently. Mark disappeared when he had tidied up, and left Stewart to await the connection and explain how it all worked. A day lat... Ver mais
Abraham was brilliant. Friendly, professional and clearly knew what he was doing. He explained everything as he went, and did everything he could to help, going well beyond what I'd expect from an eng... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
We're a Scottish, local, independent broadband provider focused on delivering amazing broadband connections to local towns and villages via our state-of-the-art ultra-fast full fibre broadband network. GoFibre is now available to over 135,000 homes and businesses in more than 80 locations across Scotland and the North of England with broadband download speeds ranging from 150Mbps to 1Gbps (and more if you're a business and ask nicely). Our broadband is designed for gaming, homeworking, TV-watching and keeping the household from complaining about glitchy broken connections. We've got an ultra-helpful local customer service team based in Edinburgh and Berwick-upon-Tweed who are on hand to help out, no matter how big or small the query - just get in touch. We'd love to have you join us and welcome you to the ultra-fast, ultra-reliable world of GoFibre broadband -now with five stars on Trustpilot!
Informações de contacto
Floor 8 Exchange Tower, 19 Canning Street, EH3 8EG, Edinburgh, Reino Unido
- 08000 590 980
- support@gofibre.co.uk
- gofibre.co.uk
4,7
Excelente
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 97% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great set up explained the fitting…
Great set up explained the fitting overall great
13 de outubro de 2026
Resposta da GoFibre Broadband
Thanks for the great feedback! Glad the set up went well and the engineer took the time to explain things along the way. Welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
I had a fantastic experience from start…
I had a fantastic experience from start to finish. The staff and engineers were all amazing. GoFibre were very prompt with installation. I feel extremely happy with my overall experience. I have recommended them to my sister and my best friend.
13 de outubro de 2026
Resposta da GoFibre Broadband
Hi Megan,
Thanks so much for such a lovely review! Really glad the whole experience felt amazing from start to finish, and a big thank you for spreading the word to your sister and best friend. Welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Great service & knowledge from Sundus…
Great service & knowledge from Sundus from customer loyalty expert
Keep up the great work credit to the company.
12 de outubro de 2026
Opinião espontânea
Resposta da GoFibre Broadband
Hi,
Thanks so much for the fantastic review! We're delighted to hear Sundus provided such great service and support.
We'll make sure your kind words are passed on to her, I'm sure she'll be pleased to hear she's been described as a credit to the company.
Gareth
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Speed is fine not so wifi calling.
Speed is fine not so wifi calling.
12 de outubro de 2026
Opinião espontânea
Resposta da GoFibre Broadband
Hi Alistair,
Thanks for taking the time to leave a review. It's great to hear you're happy with the speed of your broadband.
You've mentioned issues with Wi-Fi calling and we'd really like to understand more about what's been happening.
We've sent a request for your details through Trustpilot and would appreciate the opportunity to look into this further and see how we can improve your experience.
Gareth
Quick and efficient engineers
Quick and efficient engineers. Tidied up after they completed our Go Fibre installation , they were friendly and we are so happy with our updated Broadband, mmm so fast and efficient. Thank you Go-Fibre.
5 de outubro de 2026
Resposta da GoFibre Broadband
Hi,
Thanks for the brilliant review! It's great to hear the engineers got everything installed quickly, left everything tidy, and delivered the friendly service we aim for.
Even better to hear you're enjoying the faster broadband already. Welcome to GoFibre!
Gareth
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Resposta da GoFibre Broadband
Hi Laura,
Thanks for the 5 stars! We're pleased to hear both our customer service team and installation team delivered a great experience on the day. Thanks for choosing GoFibre and for taking the time to leave a review.
Gareth
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
On the 27th of August we moved into our…
On the 27th of August we moved into our new home. On this date we signed up for go fibre broadband and were told the survey would be done in the next 10-14 days. 14 days passed and we were told that we were booked in and it would be done. Another week went by and no survey complete. I phoned up again and was told that it was Definetly booked in and would be completed. Roll on the the 3rd of October still no survey had been completed despite being told we had been booked in. After my 5th call to go fibre they managed to escalate it and the survey was complete 5 weeks after I first signed up. When I went on to book the installation the only available dates were the end of October. If I were to book this that would be over 8 weeks without WiFi. We decided to cancel. This was really disappointing for us as we had heard loads of good things but a company where we feel like we are the only ones putting effort in to get things moving is one we have lost confidence in.
9 de outubro de 2026
Opinião espontânea
Resposta da GoFibre Broadband
Hi,
Thank you for taking the time to leave a review.
We're sorry this was your experience. The delays to your survey, the repeated need to contact us for updates, and the length of time between placing your order and the next available installation date are not the standards we aim to deliver.
We understand why this led to frustration and ultimately a loss of confidence in proceeding with your order. Moving home is busy enough without having to repeatedly chase for progress, and we recognise the disappointment this has caused, particularly after hearing positive things about our service.
We appreciate your feedback as it highlights where we need to improve. Thank you for considering GoFibre, and we're sorry we didn't get this right on this occasion.
Gareth
Very efficient young man
Very efficient young man Absolutely no mess delighted with the workmanship.
8 de outubro de 2026
Resposta da GoFibre Broadband
Hi,
Thanks for the fantastic review! It's great to hear everything was completed efficiently and left exactly as it should be, with no mess behind. We'll make sure your kind words are passed on to the engineer.
Gareth
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Engineer was quick and efficient
Engineer was quick and efficient. Sales adviser was very knowledgeable and staff on the the other end of the phone was polite and helpful. All in all, a good experience.
9 de outubro de 2026
Resposta da GoFibre Broadband
Hi Robert,
Thanks so much for the 5 stars! Great to hear the experience was a positive one from start to finish. From knowledgeable advice before joining to a quick and efficient installation, it sounds like the team looked after you every step of the way.
Gareth
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Resposta da GoFibre Broadband
Hi Martin,
Thanks for the brilliant review! We're pleased to hear everything was easy and that the communication kept you informed throughout. Thanks for choosing GoFibre and for taking the time to share your feedback.
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
So far an easy process
6 de outubro de 2026
Resposta da GoFibre Broadband
Hi Katy,
Thanks for the fantastic review! Short, simple and straight to the point. We'll make sure your kind words are shared with the team.
Gareth
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Great team job well done.
6 de outubro de 2026
Resposta da GoFibre Broadband
Hi Daniela,
We'll happily take a "job well done". It's great to hear the team delivered a smooth experience from start to finish. Thanks for choosing GoFibre and for taking the time to share your feedback.
Gareth
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
My installer was very good and spent a…
My installer was very good and spent a good amount of time ensuring that our extender covered the majority of our house (it is a very old house with an extension) which is an awkward house to do any work.
He was very patient and achieved the best for us.
3 de outubro de 2026
Resposta da GoFibre Broadband
Hi William,
Thanks so much for the fantastic review! It sounds like your installer had a challenge on their hands with your home's layout, but it's great to hear they took the time to get the best coverage possible. We'll make sure your kind comments are passed on to the team.
Gareth
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Easy change over
Was easy to get started by phone call. Also when came to install it took no time at al.so far so good.
8 de outubro de 2026
Resposta da GoFibre Broadband
Hi Ruth,
Thanks for the brilliant review! We're pleased to hear everything was straightforward from your first phone call through to installation. Long may the "so far so good" continue!
Gareth
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Professional installation
Personal and professional from sale to installation.
Engineer is a credit to Go fibre
8 de outubro de 2026
Resposta da GoFibre Broadband
Hi George,
Thanks for the amazing feedback! Personal and professional is exactly what we aim for, so it's great to hear that came through from start to finish. We'll be sure to pass your comments on to the engineer as well, they'll love hearing this.
Gareth
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Great service from start to finish
Great service from start to finish. Engineer was early on installation day and finished quickly with minimal disruption. Would highly reccomend!
8 de outubro de 2026
Resposta da GoFibre Broadband
Hi Callum,
Thank you for the 5 stars! Early arrivals are always a good start, and we're delighted the installation was completed quickly with minimal disruption. Thanks as well for recommending us, it means a lot.
Gareth
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Friendly and efficient service
Friendly and efficient service. Engineers were great and made sure everything was in good working order before they left.
8 de outubro de 2026
Resposta da GoFibre Broadband
Hi Patrick,
Thanks for taking the time to leave us a review! Great to hear the engineers looked after everything and made sure you were up and running before they left. We'll pass your feedback on to the team.
Gareth
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Resposta da GoFibre Broadband
Hi,
Thanks for the 5-star review! Short and sweet, but we'll happily take it. We're glad your engineer left such a positive impression and we'll be sure to share your feedback with the team.
Gareth
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Absolutely horrendous
Absolutely horrendous!
Moved into my flat 3 weeks ago, signed up to go fibre 2 days later on the 19th they made me wait until the 30th to give me a message that my flat needed ‘surveyed’ incase of any problems which is fine, another week later and they still haven’t done it, I phone again and the best time they say they can survey it is the 13th? So from the time of signing up to the time of them scheduling in a survey would be 24 days,
And that’s not even getting an engineer out to fit the needed parts to my flat!! Which who knows how long that would have taken.
I waited LONG ENOUGH and have cancelled and went with plus net and everything will be done by Monday along with a sign up reward card of £140
Wish I just went with them in the first place but anyway.
19 de setembro de 2026
Opinião espontânea
Resposta da GoFibre Broadband
Hi Michael,
Thank you for taking the time to leave a review.
We're sorry we didn't move your order forward as quickly as we should have. From your perspective, each update seemed to bring another delay rather than progress towards getting connected, and we understand why that led you to cancel your order.
While a survey was required before we could proceed, the overall journey took too long and fell short of the experience we aim to provide for new customers.
Your feedback has been shared with the relevant teams so we can review what happened and improve the process going forward.
Thank you for bringing this to our attention.
Gareth
Very smooth
Very smooth change over the young man Nayan was excellent at explaining everything. The installation when very smoothly and am just waiting for my telephone number to change over
6 de outubro de 2026
Resposta da GoFibre Broadband
Hi George,
Thanks for the great review! We're delighted to hear Nayan made the switch to GoFibre easy and took the time to explain everything clearly along the way. We'll make sure your feedback reaches him, and we hope your number transfer is completed soon
Gareth
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
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