Goldia Opiniões 

Resposta da Goldia

Publicada a 20/01/2026

We are sorry to hear that you are dissatisfied with the outcome of your return, and we appreciate the opportunity to clarify the facts for transparency.

As outlined in our return instructions, the items in question were required to be returned separately to different designated locations, as they originated from different inventory sources. These instructions were clearly provided prior to the return being initiated.

Despite this, both items were sent together in a single package to one address. Upon receipt and inspection, only one item was present in the package. The second item (the pendant) was not included in the contents received. The package itself was intact upon arrival, and no additional item was found inside the box or packing materials.

In accordance with our return policy and standard inventory controls, we issued a refund only for the item that was physically received and verified. Unfortunately, we are unable to issue a refund for an item that was not returned to us.

We understand how frustrating this situation can be and have communicated our findings clearly and honestly based on what was received. We remain willing to assist with documentation, carrier inquiries, or claims if the customer believes the missing item may have been lost in transit.

We take customer service seriously and always aim to act fairly and in line with our published policies. We regret that this experience did not meet expectations and encourage customers to carefully follow return instructions to avoid issues of this nature in the future.

— Goldia Customer Service Team

Resposta da Goldia

20/01/2026

Hello,

According to our records, your order was placed on December 15 and was successfully delivered on December 22, which falls within the delivery timeframe communicated at the time of purchase.

If you have any specific concerns regarding the item received or would like assistance with a return or exchange, we would be happy to review the details and assist accordingly.

Thank you for your feedback.

— Goldia Customer Service Team

Resposta da Goldia

20/01/2026

We are sorry to hear that your experience did not meet expectations and appreciate the opportunity to clarify our position.

Your order was delivered within the estimated timeframe provided at checkout. Upon being notified of the clasp issue, our team reviewed the concern and advised that the adjustment required was a minor alignment fix, which can be performed quickly by a local jeweler. This recommendation was made to help resolve the issue as efficiently as possible and to avoid unnecessary international return shipping costs and delays, which often exceed the cost and inconvenience of a simple local adjustment.

That said, we understand that some customers prefer not to seek local servicing for new items, and we regret if this solution was not satisfactory in your case. Our intent was to offer a practical and timely resolution rather than inconvenience you with extended shipping timeframes.

We take product quality seriously and stand behind our items. If you would like to discuss alternative options within the scope of our return and service policies, we remain available to assist.

— Goldia Customer Service Team

Resposta da Goldia

20/01/2026

We regret that this experience did not meet your expectations and appreciate the opportunity to clarify the circumstances of your order and return.

As the order was shipped internationally to the United Kingdom, customs duties and import fees were paid on the customer’s behalf at the time of delivery. In accordance with our published return policy, these government-imposed fees are non-refundable once incurred, even if an item is later returned. This policy is standard for international shipments and is disclosed to customers prior to purchase.

Regarding item size and appearance, we make every effort to ensure transparency by providing detailed product descriptions, exact dimensions, and reference images displayed alongside an inch ruler to help customers accurately assess scale before ordering. While photographs may appear larger on screen, the physical measurements shown on the product page represent the actual size of the item shipped.

Upon receiving the returned item, a refund was issued for the product value excluding the non-recoverable customs charges and original international shipping costs, which resulted in the adjusted refund amount. This calculation was made strictly in line with our return policy.

We understand international returns can be frustrating, and we regret the disappointment expressed. However, all actions taken in this case were consistent with our stated policies and the costs incurred on the customer’s behalf.

Resposta da Goldia

20/01/2026

We are sorry to hear about your dissatisfaction and appreciate the opportunity to clarify our return and resolution process.

Goldia does accept returns for items that arrive damaged or defective, and in such cases we cover the cost of return shipping or offer an appropriate resolution, in accordance with our policy. Our goal is always to resolve these matters fairly and efficiently for our customers.

In this instance, after being informed of the concern, our team explored multiple resolution options, including professional repair, as the reported issue appeared to be a minor structural adjustment that could be addressed locally. This option was suggested to help avoid extended international shipping timeframes and delays. When it became clear that the local repair was not satisfactory, we remained open to further discussion within the framework of our policy.

We regret that the process felt inconvenient and that the outcome did not meet expectations. We understand how frustrating this can be, particularly for international customers, and we strive to handle each case responsibly while balancing practicality and policy consistency.

We stand behind our products and customer service standards and regret that this experience did not reflect the level of service we aim to provide.

— Goldia Customer Service Team

Resposta da Goldia

20/01/2026

We are sorry to hear about your dissatisfaction and appreciate the opportunity to clarify our position.

According to our records, the ring was delivered in April and remained in the customer’s possession for several months before being worn for the first time in November. As clearly stated in our sales and returns policy, returns or claims for damage are not accepted beyond 30 days from the delivery date, particularly where the item has been worn or altered after that period.

After reviewing the photographs provided, our team observed indications consistent with post-delivery stress or modification, which falls outside the scope of manufacturing defects covered under our policy. While we respect the opinion of third-party jewelers, we must rely on our own quality control standards and documented timelines when assessing claims.

We regret that this outcome was disappointing, however our response was based strictly on the applicable policy and the condition and timing of the claim. We strive to communicate respectfully and professionally at all times and regret if our explanation was perceived otherwise.

— Goldia Customer Service Team

Resposta da Goldia

20/01/2026

Thank you for taking the time to share your perspective.

We understand that reviews play an important role in purchasing decisions. While individual experiences can vary, we encourage prospective customers to also review our full product descriptions, policies, and the many resolved cases where we have assisted customers in line with our published terms.

Should you have any questions about our products, shipping, or policies before placing an order, our customer service team is always available to provide clarification and assist you in making an informed decision.

— Goldia Customer Service Team