Amazing customer service from Arin today. I thought my ticket change was going to be a challenge but he sorted it all out for me no problem at all. Very much appreciated 👏 Thank you
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Leia as opiniões dos outros
As a school party, we regularly visit London and we always see The Lion King. This year we fancied a change. We knew it was busy, but Ross Finbow at Group Line was heaven-sent. He listened, supported... Ver mais
A empresa respondeu
Theresa Baker is always helpful and this time recommended stage seats to see Arcadia. As she had been herself, it was really good to get her opinion on those seats. The whole of my group thoroughly en... Ver mais
A empresa respondeu
Worked with Ross to book in a large group attending a show and might I say, the service was absolutely amazing! Ross was so easy to work with, answered all of the questions I had very promptly and mad... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Group Line is a multi-award winning, London based ticket agency that has been providing exceptional service and unforgettable experiences for schools for more than 30 years. Group Line is proudly owned and operated by ATG ENTERTAINMENT, the global leader in live entertainment. We offer competitive and exclusive group rates to the best London has to offer.
Informações de contacto
115 Shaftesbury Avenue , WC2H 8AF, London, Reino Unido
- 0207 206 1174 (Option 1)
- help@groupline.com
- groupline.com
5,0
Excelente
588 opiniões
Sem histórico recente de solicitação de opiniões
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Theresa Baker
Theresa Baker, my ATG, contact is a pleasure to liaise with. She is helpful, knowledgable and efficient. She keeps her group informed of future performances.
6 de maio de 2026
Opinião espontânea
Resposta da Group Line
Thank you so much for your lovely 5-star review!
We're delighted to hear that Theresa has provided such helpful, knowledgeable, and efficient service. She takes great pride in looking after her groups and keeping them informed about upcoming productions, so we're thrilled to know her efforts are appreciated.
Theresa is always so helpful in…
Theresa is always so helpful in arranging bookings for us, as are Ross and Neil when I ring up to pay for the tickets. We always get good seats, which means I get great feedback from my group. For example "I just wanted to thank you for getting tickets to High Society. The seats in the 3rd row of the stalls were fabulous and High Society exceeded my expectations. Such a treat."
17 de junho de 2026
Opinião espontânea
Resposta da Group Line
We're delighted to hear that Theresa, Ross, and Neil have consistently provided you with such helpful service. It's fantastic to know that we've been able to secure great seats for your group and that your members have such positive experiences at the theatre.
Thank you for the lovely review!
So efficient in everything I request…
So efficient in everything I request them to do.
13 de maio de 2026
Opinião espontânea
Resposta da Group Line
Thank you for the 5 star review.
Group booking couldn't be easier!
The experience of booking through Group Line was very straightforward and quick. Big thank you to Ross who was super helpful!
11 de junho de 2026
Opinião espontânea
Resposta da Group Line
Thank you so much for your kind review! We're delighted to hear that you found the booking process straightforward and quick. We'll be sure to pass your lovely feedback on to Ross.
Group line always get the best tickets…
Group line always get the best tickets for us. We are really pleased with our experiences so far with them.
29 de maio de 2026
Opinião espontânea
Resposta da Group Line
Thank you so much for your wonderful review! We're delighted to hear that you've been pleased with your experiences and that we've been able to help you secure great tickets.
Fantastic School Tri Support
Fantastic School Tri Support
We are a school who facilitate a very ambitious school trip to London every year. This year Ross made the process of organising the theatre tickets very easy. His communication was excellent, accurate and extremely helpful. Ross ensured we got the required tickets within our budget in order to maximise our pupil experience for the trip. We would recommend Groupline for any school trip, and we will certainly be using them for our future trips.
9 de junho de 2026
Opinião espontânea
Resposta da Group Line
Thank you so much for your fantastic review and for trusting Group Line with your annual school trip. We're delighted to hear that Ross made the booking process straightforward and that his communication and support helped you secure the right tickets within your budget. Providing memorable theatre experiences for students is something we take great pride in, so it's wonderful to know we could contribute to making your trip a success. We'll be sure to pass your kind words on to Ross. We truly appreciate your recommendation and look forward to working with you again on your future school trips!
Speedy answers
Speedy answers, reliable communication and Ross was helpful at all times!
8 de junho de 2026
Opinião espontânea
Resposta da Group Line
Thank you for your lovely review! We're so pleased to hear that you found our communication reliable and our responses speedy.
Excellent service
I appreciate the quick response and helpfulness of staff. The booking process was very easy, I could keep my tickets on hold for one month as I wasn't sure about the number of tickets needed. The staff was very friendly, understanding and proactive.
Excellent service!
26 de maio de 2026
Opinião espontânea
Resposta da Group Line
We're delighted to hear that you found the booking process easy and that our team was able to provide the flexibility you needed while finalising your group numbers.
Thank you for choosing us, and we look forward to helping you with your future bookings.
Great service
Great service, Neil was very helpful, many thanks 😊
25 de maio de 2026
Opinião espontânea
Resposta da Group Line
Thank you for the 5-star review
Making my job easier!
I’m a booking organiser for Baker’s Coaches in Yeovil, I’ve worked with Group Line for multiple shows and every single time it’s a smooth process, nothing feels like a problem, communication is quick and informative makes my job SO much easier! 🙂 So thank you team and thank you Neil Mcminnies for all of your help!
5 de junho de 2026
Opinião espontânea
Resposta da Group Line
It means a great deal to hear that working with Group Line has consistently been a smooth and straightforward experience.
A special thank you for mentioning Neil. We'll be sure to pass on your kind words to him, he'll be thrilled to know his support has made such a positive difference.
Great service!
Samantha was incredibly helpful and made the whole process really easy. She was very flexible with payments and kindly held tickets for me while I waited for sign-off from my company. Over the phone she was friendly, clear and easy to talk to, and she took the time to find the best rates and seats across multiple dates so I had time to liaise with the client. I’d definitely go through them again and would highly recommend Samantha’s support. Thanks!
1 de junho de 2026
Opinião espontânea
Resposta da Group Line
Thank you so much for your fantastic review. We're delighted to hear that Samantha made the booking process smooth and stress-free for you.
We truly appreciate your recommendation and are grateful for the trust you've placed in us. We look forward to assisting you again in the future.
Spoke to Arin to reserve seats
Spoke to Arin to reserve seats. It could not have ben easier. He was so very helpful explaining how things worked with Group Booking. Thank you and I will definitely book again with you.
1 de maio de 2026
Opinião espontânea
Resposta da Group Line
Thank you for your wonderful review. We're delighted to hear that Arin made the group booking process so easy and straightforward for you. Providing helpful guidance and excellent customer service is something we take great pride in, and we're pleased that Arin was able to assist you every step of the way.
We truly appreciate your kind words and look forward to welcoming you again for your next booking.
Outstanding service
Outstanding service. Quick and easy to use. Nothing is too much trouble even when I needed to add a few extra tickets to my order. Always my first choice when booking tickets for a group.
5 de maio de 2026
Opinião espontânea
Resposta da Group Line
Thank you for your wonderful review. We're delighted to hear that you found our service quick and easy to use.
Helpful
Helpful, personal service from the team. Easy to reserve tickets for hen party a year away, allowing time to confirm numbers and collect money. Great communication throughout. All booked and finalised now. Highly recommend.
2 de junho de 2026
Opinião espontânea
Resposta da Group Line
Thank you so much for your lovely review. We're delighted to hear that our team was able to provide the personal service and flexibility you needed while organising your hen party.
Group Line is a great company for group…
Group Line is a great company for group bookings. Arin has been particularly helpful with our latest booking with changes and amendments. Looking forward to seeing the show now!
29 de maio de 2026
Opinião espontânea
Resposta da Group Line
Thank you for your wonderful review. We're delighted to hear that you had a great experience booking with us and that Arin was able to assist with your changes and amendments along the way.
Excellent service
This is the most efficient group booking firm in London theatre. I dealt with Allen Elliott, who was quick to respond, super friendly and worked tirelessly to accommodate our needs.
21 de maio de 2026
Opinião espontânea
Resposta da Group Line
Thank you so much for taking the time to leave such a wonderful 5-star review about Group Line and Allen, we really do appreciate you working with us.
ATG Ticket Exchange - Little known, great tool
Bought some tickets and then couldn't attend on that date. Spoke to Allen Elliott at ATG who guided me to the ATG Ticket Exchange Portal. I never knew this existed! Great online tool to exchange ATG tickets for different days for a small admin fee. We even got better seats. What a great customer service tool - when life or tube strikes get in the way, this is a simple no stress route to resolve issues. 5* ATG and Alan.
12 de maio de 2026
Opinião espontânea
Resposta da Group Line
We're so pleased that Allen was able to point you in the right direction and that the ATG Ticket Exchange Portal worked so well for you. It's a great tool and one we're always happy to share with our customers when plans change unexpectedly. The fact that you even ended up with better seats is the perfect outcome.
Samantha was great
Samantha was great, helpful and the show was fantastic! Cannot thank you enough
14 de maio de 2026
Opinião espontânea
Resposta da Group Line
Thank you so much for your wonderful review! We're thrilled to hear that Samantha was able to help and that you had such a fantastic time at the show.
I have always had a pleasant experience…
I have always had a pleasant experience every time I have spoken with a sales person regarding the books i have made for the school.
14 de maio de 2026
Opinião espontânea
Resposta da Group Line
Thank you so much for your lovely review!
Group bookings made easier with Ross
Dealing with group bookings is always a headache with members changing their mind, forgetting to pay, not quoting the correct reference etc but Ross at Groupline is always there to smooth out the problems and make life so much easier for the group organiser. Whatever I ask is never too much trouble and so I'd never deal with anyone else.
20 de maio de 2026
Opinião espontânea
Resposta da Group Line
Thank you so much for this fantastic review! We completely understand that managing group bookings can be a challenge at times, and we're so pleased to hear that Ross has been able to take the stress out of it for you. Going above and beyond for our group organisers is exactly what we're here for, and it's brilliant to know that Ross consistently delivers that for you.
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