Poor customer care. Lack of communication/acknowledgement of order. Shambles taking payment. Two weeks later DPD are still expecting parcel. So am I!
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Leia as opiniões dos outros
We have used Halo test results on two occasions now. Both times the results come through quickly and the process was smooth. We suspect that one of our results that came back was a false positive -... Ver mais
A empresa respondeu
Complete debarcle. Paid expensive hotel in Kings Cross on the guarantee of results next day at 6am. Hotel and Halo lost out tests. No one compensation the +300quid we spent. Halo couldnt get us anoth... Ver mais
A empresa respondeu
Had an issue on the App where I wasn't able to submit my test. I didn't realise until I had left the testing site. This was significant because it meant Halo were unable to match my sample to my detai... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
HALO - the world's most effective screening solution for infectious diseases including COVID-19
Informações de contacto
I-HUB, Imperial College White City Campus, 84 Wood Lane, W12 0BZ, London, Reino Unido
- 0330 390 4586
- info@haloverify.com
- haloverify.com
3,2
Aceitável
2 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Courier didn't pick up test, Halo don't reply to phone or email.
Booked a collection on Friday for today (Monday) for a PCR test to travel. Stayed in all day, courier didn't come and Halo aren't picking up their phone. When I emailed to ask why the courier hadn't come I received an automated reply saying they'd try to respond in 48-72 hours. This is a joke given that I need a PCR test to travel, done within 72 hours of my flight. Very disappointed.
4 de abril de 2022
Opinião espontânea
Resposta da Halo Verify
Hi Joseph,
Thank you for your review, I'm disappointed to hear you couldn't get through to our team to resolve your issue.
I have requested some further information from you so we can investigate this further, in the meantime if you can contact our call centre on: 0330 390 4586 Mon-Fri between 8am-8pm, or weekends between 8am-4.30pm and someone will be able to assist with this straight away.
Thank you.
Kindest Regards,
Halo team.
Connor answered all my questions
I needed questions answering regarding tests and Connor was a great help and was quick efficient in answering my questions. None were left unanswered. Great experience 😁
30 de março de 2022
Opinião espontânea
Resposta da Halo Verify
Hello Emma,
Thank you so much for your wonderful 5* review, and for the fantastic feedback about Connor's wonderful customer service. We will make sure we pass the feedback onto him.
We are so glad you had all of your questions so efficiently answered, and we hope to be of help to you again soon.
Thank you.
Halo team.
Brilliant service
Brilliant service provided by Abi Hodnett when my husband and I were struggling to secure the right covid tests for travel during the last 12 months. Abi was excellent and helped to make the experience as smooth as possible for us. Thank you very much Abi and all at Halo.
Maria R
27 de março de 2022
Opinião espontânea
Resposta da Halo Verify
Hello,
Thank you for taking the time to leave such a positive 5* review, and for your recommendation of the service. We are so pleased that you have always had such a good experience with us, and that your results are delivered to you so quickly, without any fuss or queues, I will make sure to pass on your great feedback to Abi.
We hope to be of help to you again soon, and thank you for your continued custom.
Thank you.
Kindest Regards,
Halo team.
Helpful person online
Helpful person online, he sorted out my issue
22 de março de 2022
Opinião espontânea
Resposta da Halo Verify
Hello Susan,
We are so pleased to hear that you had a great service with our helpful team at Halo, and that your issue was sorted so efficiently.
We hope to be of help to you again soon.
Thank you for your custom.
Halo team.
We've used Halo 3 times now and each…
We've used Halo 3 times now and each time the tests have been quick to do (no queues) and we've received our results within the scheduled time. The last time we took one, we did a PCR test for results within 4hrs the day before flying and no problems at all, we took the test around 1pm and the results were in by 4.30pm.
15 de março de 2022
Resposta da Halo Verify
Hello Rob,
Thank you for taking the time to leave such a positive 5* review, and for your recommendation of the service. We are so pleased that you have always had such a good experience with us, and that your results are delivered to you so quickly, without any fuss or queues.
We hope to be of help to you again soon, and thank you for your continued custom.
Thank you.
Kindest Regards,
Halo team.
Let down by Halo Verify - they did not send the correct amount of tests
Ordered 6 tests, received 5. Customer service line is fairly useless in that they have to type to a 'supervisor; for any information. I received a small indirect apology, they said they would refund the one test that didn't arrive and had no further solution (i.e lets try and get you another one or try and retain your custom).
Worst of all said it would be 2 weeks to get the money back.
Feel really let down by Halo Verify.
14 de março de 2022
Opinião espontânea
Resposta da Halo Verify
Hello there,
Thank you for your review, and for providing us with more information so that we could look into this for you. We sincerely apologise that the 6 lateral flow tests that you ordered from us were not delivered to you, and that you only received 5 of them. This appears to have been a delivery issue, and we have since refunded you for the test that was not delivered.
We hope that this did not cause you too much inconvenience, but we are here should you need to discuss anything any further, or if you do in fact need another test delivered to you.
You can contact our call centre on: 0330 390 4586 Mon-Fri between 8am-8pm, or weekends between 8am-4.30pm and someone will be able to assist with this straight away.
Thank you.
Kindest Regards,
Halo team.
I use this testing site for work travel…
I use this testing site for work travel and the staff have always been very friendly and helpful. The test is done by using saliva rather than intrusive nostril or throat swabs. The results are returned within two hours.
12 de março de 2022
Resposta da Halo Verify
Hi Craig,
Thank you so much for leaving a wonderful review of our services.
We are so happy to hear your feedback regarding the helpful customer service you received our staff and we will make sure we pass on your kind feedback.
We hope to be of help to you again soon.
Kindest regards,
Halo Team
Resposta da Halo Verify
Hello Elizabeth,
Many thanks for your very kind words regarding your efficient and timely experience with Halo. We are very pleased you were happy with the service you received from us.
We hope to be of help to you again soon.
Many thanks in advance.
Kindest Regards,
Halo team.
Problem booking pickup from app
Thank you Aimee for sorting out the problem I had booking a collection. Like someone has said before it was a real pleasure to talk to someone who could answer your questions and solve a problem with no hassle.
Thanks again
11 de março de 2022
Opinião espontânea
Resposta da Halo Verify
HI Richard,
Thank you so much for leaving a wonderful review of our services.
We are so grateful for your feedback regarding the helpful customer service you received from Aimee and we will make sure we pass on your excellent review.
We hope to see you again soon;.
Really helpful customer services
Really helpful customer services, managed to speak to an actual human (hi Aimee!) straight away, without having to go through half a dozen menu options.
Would definitely use them again.
10 de março de 2022
Opinião espontânea
Resposta da Halo Verify
Hello there,
Thank you so much for your wonderful 5* review and recommendation of the service. We are so pleased that you experienced helpful customer service, and that Aimee was able to assist with your queries.
We look forward to welcoming you again.
Take care.
Halo team.
Resposta da Halo Verify
Hello there,
Thank you for sharing your wonderful feedback with us. We are so glad you found the service so effective, and that your issues were resolved so effectively without any hassle.
We look forward to welcoming you again soon.
Thank you.
Halo team.
Lamp Test not required - Can use for later travel!!
I booked a Lamp test for myself , only to find as I am recovering from Covid , I should not take the test
Halo advised that I can use my test within 9 months of purchase... so easy
Many thanks I will use it for my next trip!
8 de março de 2022
Opinião espontânea
Resposta da Halo Verify
Hi Robby,
Thank you for taking the time out to leave such a great review on our services.
Yes, that is correct. You have up to 9 months to use the test for future travel.
We wish you a speedy recovery and hope to assist you soon.
Kind regards
Halo
Thank you Danielle
Danielle assisted me today with a sample that should have been collected yesterday, but wasn't. She was extremely efficient and helpful. And contacted me a
number of times during the day to give feedback on
the courier and expected time of pick up. Danielle was also very friendly and a pleasure to talk to.
Kind regards
Karen
8 de março de 2022
Opinião espontânea
Resposta da Halo Verify
Hello Karen,
Firstly, please accept our apologies regarding the missed collection yesterday. This is not the service we strive to deliver to our customers and this will be fed back accordingly.
Thank you so much for leaving a wonderful review regarding the helpful customer service you received from Danielle.
We are so happy that your issue was resolved efficiently and we will make sure we pass on your kind feedback to Danielle.
We hope to see you again soon.
Kind regards,
Halo
Such a great service
Such a great service. There was a slight error with the date of birth on the app, with one of the tests, totally our fault. I called Danielle Agnew and she sorted it in seconds. She has such a lovely telephone manner, put us a ease straight away. Thank you Danielle.
8 de março de 2022
Opinião espontânea
Resposta da Halo Verify
Good afternoon, Anderson.
Thank you so much for leaving a wonderful review of our services.
We are so grateful for your feedback regarding the excellent customer service you received from Danielle, and we will make sure we pass on your kind feedback.
We hope to assist you again soon.
Kindest regards from everyone at Halo.
Always a great service
Always a great service. Fast results and quickest resolution to any issues.
7 de março de 2022
Opinião espontânea
Resposta da Halo Verify
Hello Natalia,
Thank you so much for your wonderful positive review, and for your recommendation of the service. We are so pleased that you always find the service so great, and that your results are always so speedy with quick resolutions offered regularly.
We look forward to being of assistance to you again.
Thank you.
Halo team.
fantastic service!!!
7 de março de 2022
Resposta da Halo Verify
Hello Jordi,
Thank you for your wonderful review and recommendation. We are so glad you found the service fantastic, and we do hope to be of help to you again soon.
Thank you.
Halo team.
Very quick and reliable service
Very quick and reliable service. Have used them quite a few times now and never was disappointed.
6 de março de 2022
Resposta da Halo Verify
Hi Chris,
Thank you so much for leaving such a positive review of our efficient services.
We are so grateful for your feedback, and we hope to be of help to you again soon.
HALO WEBSITE ADVERTISES LAMP TEST…
HALO WEBSITE ADVERTISES LAMP TEST SUITABLE FOR US ENTRY. HOWEVER WEBCHAT CAN NEITHER CONFIRM OR DENY THIS. HOW CAN I BOOK A TEST WHEN I DO NOT KNOW IF IT IS US COMPLIANT
5 de março de 2022
Opinião espontânea
Resposta da Halo Verify
Hello Ian,
Our LAMP tests are in fact suitable for travel to the US, and we have never had an issue with customers entering the US with one of these tests. Our call centre knows this is the case, and we also have information on our website to support this.
We are not responsible for giving you a definitive answer on which countries accept which tests, as this changes so frequently for each destination, therefore is up to you to check. We can however advise you, and try to do this on the website as much as possible.
Please visit our website for more details. https://www.haloverify.com/heathrow-t5/
We hope this helps.
Thank you.
Halo team.
Easy painless process
Really easy system, lovely staff at the Sofitel and results in good time … definitely will use again
5 de março de 2022
Resposta da Halo Verify
Hi James,
We really appreciate the time that you have taken to leave us a review and share your feedback regarding the testing process at T5 and the customer service you received.
We are so grateful for your feedback regarding the quick turnaround time and ease of the experience.
We hope to assist you again in the future.
Kindest regards from everyone at Halo
Quick results and convenient airport location
I used Halo testing over the Christmas holiday when arriving from the US to Heathrow. As this is located at the Sofitel hotel this was a bit of a trek from arrivals in T5 (with luggage) and might be a bit difficult if someone did not know the location of the hotel. Testing was straight forward. Great support from the Halo team to walk you through the instructions. Results arrived very quickly (within 12 hours for me).
4 de março de 2022
Resposta da Halo Verify
Good morning, Elizabeth.
We really appreciate the time that you have taken to leave us a review and share your feedback regarding the testing process at T5.
We are so grateful for your feedback regarding the quick turnaround time and ease of the experience.
We hope to be of help again to you in the future.
Kind regards from everyone at Halo
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