Poor customer care. Lack of communication/acknowledgement of order. Shambles taking payment. Two weeks later DPD are still expecting parcel. So am I!
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Leia as opiniões dos outros
We have used Halo test results on two occasions now. Both times the results come through quickly and the process was smooth. We suspect that one of our results that came back was a false positive -... Ver mais
A empresa respondeu
Complete debarcle. Paid expensive hotel in Kings Cross on the guarantee of results next day at 6am. Hotel and Halo lost out tests. No one compensation the +300quid we spent. Halo couldnt get us anoth... Ver mais
A empresa respondeu
Had an issue on the App where I wasn't able to submit my test. I didn't realise until I had left the testing site. This was significant because it meant Halo were unable to match my sample to my detai... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
HALO - the world's most effective screening solution for infectious diseases including COVID-19
Informações de contacto
I-HUB, Imperial College White City Campus, 84 Wood Lane, W12 0BZ, London, Reino Unido
- 0330 390 4586
- info@haloverify.com
- haloverify.com
3,2
Aceitável
2 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Thank you Chris
Thank you Chris, quick response and sorted the issue.
4 de março de 2022
Opinião espontânea
Resposta da Halo Verify
Good morning, Silvia.
Thank you so much for leaving such a great review of our services. We are so grateful for your feedback regarding the helpful and efficient customer service you received from Chris, and we will make sure we pass on your kind feedback.
Kind regards
Halo
Danielle was very professional
Danielle was very professional, friendly and very informative! She answered my query very quickly and efficiently!
Would recommend!
4 de março de 2022
Opinião espontânea
Resposta da Halo Verify
Hello Julie,
Thank you so much for leaving a wonderful review of our services. We are so grateful for your feedback regarding the excellent customer service you received from Danielle, and we will make sure we pass on your kind feedback.
Kind regards from everyone at Halo
Never use this testing service
Never use this testing service. Despite me reminding the staff that my test results had not come thru, and also there was barely anyone else there, they returned my test nearly two hours after I took it. I missed my flight as a result. Thanks Halo for a terrible testing experience and rubbish customer service line.
3 de março de 2022
Opinião espontânea
Resposta da Halo Verify
Hello Katherine,
We are disappointed that you were not satisfied with the testing process/results time, and would like to speak with you to discuss this further to try to understand what happened a little better.
We have been unable to reach you with the details we have for you, so wondered if you could contact us on 0330 390 4586 Mon-Fri between 8am-8pm, or weekends between 8am-4.30pm with all of your details, and someone will be able to assist you with this right away to see what we can do to help.
Thank you.
Halo team.
Resposta da Halo Verify
Hi Mark,
Thank you so much for leaving such a positive review of our efficient services.
We are so grateful for your feedback, and we hope to be of help to you again soon.
Kind regards from everyone at Halo
Had a technical error and was swiftly…
Had a technical error and was swiftly assisted. Problem was solved quickly and professionally.
2 de março de 2022
Opinião espontânea
Resposta da Halo Verify
Good afternoon,
Thank you so much for leaving such a positive review of our efficient services.
We are so grateful for your feedback, and we hope to be of help to you again soon.
Excellent staff friendly and extremely…
Excellent staff friendly and extremely efficient highly recommend Halo
2 de março de 2022
Resposta da Halo Verify
Thank you so much for leaving such a positive review of our efficient services.
We are so grateful for your feedback, and we hope to be of help to you again soon.
Kindest regards from everyone at Halo
Great Service and quick to respond with…
Great Service and quick to respond with any queries
2 de março de 2022
Opinião espontânea
Resposta da Halo Verify
Thank you for your 5 star review regarding our services and quick responses.
We will feed this back to the team and hope to see you again soon!
Kind regards
Halo
Abi is the best
1 de março de 2022
Resposta da Halo Verify
Hello Frederick,
Thank you for your wonderful review, we will make sure we pass your kind feedback on. We hope to be of help to you again soon.
Kindest Regards,
Halo team.
I had to use Halo three times in…
I had to use Halo three times in December due to travel. Each time they were super efficient with results coming through in about six hours. Compared to other companies the price was good too.
1 de março de 2022
Resposta da Halo Verify
Hello there,
Thank you for your wonderful review. We are so pleased you found the service to be efficient and fast, and that you were happy with the price.
We hope to be of help to you again soon.
Thank you.
Halo team.
Excellent customer service …
Christopher was very helpful and quick, answering my queries about test shelf life and results timing.
1 de março de 2022
Opinião espontânea
Resposta da Halo Verify
Hello there,
Thank you so much for taking the time to leave a wonderful review, we really appreciate it and will make sure your kind feedback is passed back to Christopher for his helpful, quick responses.
We hope to be of help to you again soon.
Kindest Regards,
Halo team.
Location was very far from the…
Location was very far from the terminal. Instructions were vague.
1 de março de 2022
Resposta da Halo Verify
Hello Tarek,
Thank you for your review. The testing location at T5 is based in the Sofitel which is a 5min walk from the terminal itself, and is well signposted. The Sofitel is a quiet location where travellers can go to take their test on arrival in peace and privacy away from the busy terminal which we felt was much better after a flight.
We thank you for your feedback and hope to be of help to you again soon.
Thank you.
Halo team.
Cynical ripoff
I booked two fast track pcr tests on Monday 28/2/22 through the Halo app for an upcoming trip to Dubai. We would be collecting the tests from the Halo site at the Sofitel Hotel Heathrow T5 on 9/3/22.
A friend of ours mentioned to us on Monday evening, that Dubai lifted the requirement for fully vaccinated passengers entering Dubai to have a negative pcr test on Saturday 26/2/22.
The tests are ridiculously expensive at £158 for two travellers.
I rang Halo today 2/3/22 to explain that they had basically sold me two tests that I didn’t need. The lady I spoke to was totally disinterested and said that it was up to me to find out.
I will be taking this further, but just wanted to flag this up to anyone else travelling to Dubai
1 de março de 2022
Opinião espontânea
Resposta da Halo Verify
Hello John,
We are disappointed at your dissatisfaction with the service that Halo provided to you.
Please note: Halo does not sell tests directly to customers based on the location they are travelling to. We simply provide a service which sells tests to customers that they have chosen themselves, so in this case you purchased a PCR kit from us, and we sold you the one that you selected from our site. If your travel plans change, or rules for travel change for specific destinations this is not our responsibility, and we cannot not issue a refund for this as per our refund policy which can be found on our site.
We hope that you understand, and are more than happy to discuss this further if need be.
Thank you.
Halo team.
Quick turnaround of test results
We have used Halo test results on two occasions now. Both times the results come through quickly and the process was smooth. We suspect that one of our results that came back was a false positive - which caused some difficulties. We initially received a negative certificate, which was later revoked and replaced by a positive result.
1 de março de 2022
Resposta da Halo Verify
Hello Mark,
Thank you for your review. We have been unsuccessful in trying to reach you to discuss this further, as we would really like to understand what happened on this occasion with the test you mentioned?
Please contact the team on 0330 390 4586 Mon-Fri between 8am-8pm, or weekends between 8am-4.30pm with all of your details, someone will be able to assist you with this straight away.
Thank you.
Halo team.
Resposta da Halo Verify
Hello Adrian,
Thank you so much for leaving such a positive review of our efficient services. We are so grateful for your feedback, and we hope to be of help to you again soon.
Kindest regards
Halo
Excellent service
28 de fevereiro de 2022
Resposta da Halo Verify
Good afternoon Irma,
Thank you so much for leaving such a positive review of our efficient services. We are so grateful for your feedback, and we hope to be of help to you again soon.
Kind regards from everyone at Halo
Resposta da Halo Verify
Hello Amar,
Thank you for your 5-star review, this means everything to us at Halo and we are so glad you had a positive experience.
We look forward to assisting you again in the future.
Kindest regards
Halo team
Great service
28 de fevereiro de 2022
Resposta da Halo Verify
Hi Jeffery,
Thank you for your 5 star review, hope to see you again soon!
Kind Regards,
The Halo Team
Generally frustrating website
Generally frustrating website. Unable to apply the BA discount offered. Booked and paid and then somehow booking cancelled. Instructions on how to book for collection were not clear. Tele staff however were very helpful so all fine in the end. Not necessary to have the stress hence only 3 stars.
28 de fevereiro de 2022
Resposta da Halo Verify
Hello Lynn,
We are disappointed to hear your experience with the website was not a good one on this occasion. We will pass this information onto the relevant team for review, as we have not encountered this issue before.
Thank you again for your feedback and have a great day.
Kind Regards,
Halo team.
Quick, easy and reliable
The instructions to find it were easy even after a night flight and once there it was very efficient, results back even faster than expected, would recommend to anyone
28 de fevereiro de 2022
Resposta da Halo Verify
Good afternoon Emily,
Thank you so much for leaving such a positive review of our efficient services. We are so grateful for your feedback, and we hope to be of help to you again soon.
Kind Regards,
The Halo Team
Resposta da Halo Verify
Hello Thomas,
Thank you for taking the time to leave a 5* review for us and for your high recommendation. We are so glad you were happy with the rapid results and friendly customer service you received, and we hope to be of help to you again soon.
Thank you.
Kindest Regards,
Halo team.
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