The software sucks........customer service is almost 2 hour delay everytime you call. Nothing gets fixed ..all I can say is get a good lawyer if you sign up for this system.
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Leia as opiniões dos outros
It took me over 6 months to get them to send me a "new" credit card reader - the one they finally sent me won't read chips and never asks for CID code. I believe it is intentional because they charge... Ver mais
I like Harbortouch as a user. I find it easy to operate and find all the information I need in our daily operations. The technical staff are very friendly and helpful, but haven't always been a... Ver mais
Switching from ShopKeep to HarborTouch has been like a breath of fresh air. Their back office features are amazing, as well as their prompt customer support. My smoothie shop now feels complete. I wil... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Harbortouch
Escrito pela empresa
Harbortouch offers a full range of merchant services, supplying POS systems, electronic cash registers and credit card processing terminals as part of its unparalleled free equipment program. As one of the largest and most reputable payment processors in the United States, Harbortouch currently serves tens of thousands of businesses nationwide. Harbortouch has also garnered numerous awards for its outstanding customer service and innovative products.
Informações de contacto
2202 N. Irving St., 18109, Allentown, Estados Unidos da América
- 800-201-0461
- POSsales@harbortouch.com
- harbortouch.com
Harbortouch A+
We switched form another POS processor to Harbortouch.. The products and services are excellent. Very satisfied and happy that we made the switch.
5 de dezembro de 2016
Opinião espontânea
Time saved is more money made
We save ample time training our employees because the system is so user-friendly, which has been extremely beneficial. We are able to focus more on assisting our customers, which has in turn boosted business!
1 de dezembro de 2016
Opinião espontânea
Amazing Company
Harbortouch did everything to ensure that we chose the best solution for our business. I have had such a positive experience so far and look forward to continuing to work with them.
1 de dezembro de 2016
Opinião espontânea
Great company
These guys saved me a ton of money at my Bar, I owed you a review a long time coming. Thanks guys.
30 de novembro de 2016
Opinião espontânea
Great service!
Great customer service they go above and beyond. They stay with you until your problem is resolved.
22 de setembro de 2016
Opinião espontânea
This P.O.S. Is a P.O.S.
There was hardly a day that didn't go by that the system didn't go down. We had a three day period were we couldn't batch our credit cards. I called Harbor Touch and they had to manually input each of our credit transactions, and while doing so they managed to mess each one up. We had three days worth of customers miss charged. They weren't just miss charged by a few cents, it was in some cases hundreds of dollars. So you can imagine the phone calls we were getting. We were accused of having dishonest staff. When I explained to each and every customer complaint that it was in fact our credit card processing company that had miss keyed the information they were shocked that it could even happen, as were we. It took weeks to rectify this situation. They had to go back and issue a credit to each person that was incorrectly charged , then run the card for the correct amount. People were freaking out because it was showing that our company was charging there card agin after it was already mischarged weeks ago. It was an absolute nightmare. In some cases we never even got paid because people cancelled their cards.
Then after all that it froze again. This time we decided to not even call because we didn't want to take a chance of it happening again. It was just a few tickets so we just took it as a loss.
Needless to say we have removed Harbor Touch from both of our locations. However we are still paying out the contracts. I guess it's worth it just to not have the daily headache of using this P.O.S.!!!
22 de setembro de 2016
Opinião espontânea
Very Satisfied
Easy to set up and use. Quick fixes to most all issues.
21 de setembro de 2016
Opinião espontânea
CHRGES
I was told I would not have to pay the yearly fee of $79.00 bbut I am being charged!
21 de setembro de 2016
Opinião espontânea
The Best!
Harbortouch is the best POS system in the world. (drop the mic!)
21 de setembro de 2016
Opinião espontânea
Horrible! Nothing good about this service!
Your $40 a months turns into $400-$500! Their credit card fees are outrageous! I was promised a better rate, when I call them or email them I get ignored! They charge you a fee to accept gift cards, charge you for gift cards then ALSO charge a fee everytime someone uses a gift card! Depending on how many swipes the higher the fee! Running reports takes 10 minutes! On my sign up paper I was supposed to be able to log in from any computer and make changes to my menu or pricing still unavailable! I requested someone to come out set up the system and do some training upon signing up..... Yea no one showed up then either! They promise a lot but it's a complete waste of time and money!
21 de setembro de 2016
Opinião espontânea
Very expensive and not customer friendly!
Not happy at all. They never go out of their way to assist you and make running a business difficult and very expensive
20 de setembro de 2016
Opinião espontânea
Ugly!
Sorry but I have nothing good to say bout this company. we have being opened for three months and have received 4 touch screen registers and not to mention 5 printers. the salesman is nowhere to be found (Ben) I know the customer service folks don't to talk to me anymore. the last machine we got when out in less then 2 weeks and a manager was suppose to contact me and am still waiting. in all the years that I have worked with businesses this is by far the worst company to work with. if you are a new business please look at other companies before signing up with Harbortouch!
15 de setembro de 2016
Opinião espontânea
Fantastic company.
The statements actually coincide with the bank statements, unlike my last merchant. Great customer service as well. Thank you!
15 de setembro de 2016
Opinião espontânea
slow payment on processing
slow payment on processing better rates available
14 de setembro de 2016
Opinião espontânea
Bad experience overall
Some of the reps aren't very nice and helpful
POS system is slow and gets stuck all the time
System very limited to my needs
Expensive service and charges
I was told the contract is for 3 years- turns out 5!
14 de setembro de 2016
Opinião espontânea
poor service, I ordered one box of paper and was shipped and charged for 2
Not a positive experience
14 de setembro de 2016
Opinião espontânea
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