I was considerably suspicious about the e-shop as it may not feature the latest slick design and basically falls back into a generic template many times used for scammy shops. Then I googled some r... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
actually by error on the eshop payment page, I had to repeat payment and the item has been delivered twice (paid also two times). But I kept the 2 items at the end as I can use it. So feedback is... Ver mais
A empresa respondeu
Zboží přišlo přesně tak, jak bylo inzerováno - včas a v očekávané kvalitě. V tomto obchod funguje skvěle. Trochu jsem se podivil, že boty jsou staré 3,5 roku od výroby. Kde doposud byly? Možná proto... Ver mais
A empresa respondeu
Terrible experience with this store. The package was first held by DPD because the Hardloop website did not have up-to-date information about pickup points. The pickup point I selected was closed... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de artigos para desportos ao ar livre
- Desportos de aventura
- Loja de acessórios para bicicletas
- Loja de artigos desportivos
- Loja de artigos para desportos de Inverno
Sobre Hardloop
Escrito pela empresa
Hardloop zastává názor, že život je lepší venku.
Turistika s rodinou, lyžování s přáteli a posezení u ohně jsou nutné pro životní rovnováhu.
Rádi poznáváme nová místa, nové lidi a nikdy si nenecháme ujít příležitost podělit se o své nadšení pro dobré vybavení a náročné trasy.
Proto už od roku 2015 pomáháme začátečníkům i vrcholovým sportovcům najít to nejlepší vybavení pro dobrodružství a chceme v tom být nejlepší!
Informações de contacto
17 avenue du pré de challes, 74940, Annecy, França
- +33 1 84 67 14 24
- hello@hardloop.com
- hardloop.cz
3,8
Bom
868 opiniões
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Hardloop
Dobrý den Marcelo,
Velice děkujeme za Vaše pozitivní hodnocení! 🌄 Jsme nadšeni, že jste spokojena s rychlostí dodání i vyřízením faktury. Je pro nás důležité poskytovat kvalitní služby všem našim dobrodruhům. Těšíme se, že Vás brzy opět uvidíme na stezkách přírody! 🏔️
Sportovně,
Mathilde - HardGuide
I am dissatisfied that my package never arrived.
I am very dissatisfied with this purchase. The package never arrived! I hope I will be refunded for my order. I will not shop here again.
24 de novembro de 2025
Resposta da Hardloop
Hello Lucie,
Thank you for your message! 😊
According to the carrier’s tracking information, the pick-up point refused the delivery of your package for an unknown reason. As soon as we receive the parcel back at our warehouse, I confirm that we will process your refund.
I remain available if you have any further questions.
Guillaume - Hardguide
great
all good, estimated delivery date was met, quality of the ordered goods was excellent :) hoping that return will be without problem too, as I returned 2 items.
24 de novembro de 2025
Resposta da Hardloop
Hello Dominika!
Thank you so much for your fantastic 5-star review! 🏔️ We're thrilled that your order arrived on time and that you're happy with the quality. Don't worry about the returns - our process is designed to be hassle-free and straightforward! Looking forward to accompanying you on your next adventure! 🌲
Romain - HardGuide
Resposta da Hardloop
Hello Barbora,
Thank you so much for your wonderful 5-star review! 🌄 We're thrilled to hear that everything was perfect with your experience. Your recommendation means the world to us and motivates our team to keep delivering great service. Looking forward to accompanying you on your next adventure! 🏔️
Sportivement,
Mathilde - HardGuide
Zboží jsem objednala pre 11 dny a dosud…
Zboží jsem objednala pre 11 dny a dosud nedorazilo. Dávám 3 hvezdičky, protože nevim, jak hodnotit. Chápu, ze je pred Vanocemi a je přetlak.
20 de novembro de 2025
Resposta da Hardloop
Dobrý den Markéto,
Děkujeme za Vaši zpětnou vazbu a pochopení předvánočního náporu. 🎄 Mrzí nás, že Vaše objednávka ještě nedorazila. Kontaktujeme Vás ještě dnes, abychom zjistili přesný stav Vaší zásilky a poskytli Vám aktuální informace. 🌲 Vaše trpělivost je pro nás opravdu cenná.
Sportovně,
Mathilde - HardGuide
Doesn't seem like a legit site for some…
Doesn't seem like a legit site for some reason, but everything went well, even with free return, very straightforward and easy. Would buy again something from hardloop
19 de novembro de 2025
Resposta da Hardloop
Hello,
Thank you for sharing your honest feedback! I'm glad everything went well with your order and that you found our return process straightforward. We work hard to create a reliable shopping experience, and it's great to hear you'd shop with us again! Your trust means a lot to our outdoor-loving team. 🌲
Guillaume - HardGuide
Generally I am happy
Generally I am happy, the only downside is very long delivery time. But the price was very good, so it was worth to wait.
19 de novembro de 2025
Resposta da Hardloop
Hello,
Thank you for your positive feedback! We're delighted you're generally happy with your purchase. We understand your comment about delivery times and we're constantly working to improve this aspect of our service. The mountains await your next adventure! ⛰️🌲
Sporty regards,
Guillaume - HardGuide
Perfect shop
19 de novembro de 2025
Resposta da Hardloop
Hi,
Thank you so much for your wonderful review! 🏔️ We're thrilled to hear that you had a perfect shopping experience with us. Your satisfaction truly makes our day! Looking forward to accompanying you on your next adventure. 🌲
Happy trails!
Louis - HardGuide
Extrémně dlouhá dodací lhůta skladového…
Extrémně dlouhá dodací lhůta skladového zboží. Dodáno ale v pořádku.
17 de novembro de 2025
Resposta da Hardloop
Dobrý den,
Děkuji za Vaši zpětnou vazbu! 🏔️ Jsme rádi, že objednávka dorazila v pořádku, i když s delší dodací lhůtou. Vaše připomínka k době dodání je pro nás cenná a pomůže nám zlepšit naše služby. Těšíme se, že Vás na Vaší další outdoorové cestě budeme moci opět doprovázet! 🌲
Louis - HardGuide
The wrong delivery address was entered…
The wrong delivery address was entered by Hardloop. The Czech carrier could not deliver. After asking Hardloop for an additional change of address, they could not accommodate me. I had to pick it up in person at a depot 40 km away.
5 de novembro de 2025
Resposta da Hardloop
Hi Rostislav,
I’m truly sorry for the delivery issue you experienced. 🌲 The delivery address we had on file was normally the one you selected during your order. Unfortunately, the handover with Chronopost in the Czech Republic did not go as expected, and I regret that you had to travel 40 km to collect your parcel.
I’ve already escalated this point internally so we can improve our process with carriers and avoid such situations in the future. Thank you for sharing your feedback — it helps us get better.
Emilie – HardGuide
Resposta da Hardloop
Hej Olga!
Mange tak for din super positive feedback! 🌞 Det glæder os virkelig, at du er tilfreds med din oplevelse hos os. Columbia Tech Shade Ii Hat er et fremragende valg til dine udendørs eventyr og giver god beskyttelse på stierne. Vi håber at se dig igen snart! 🏔️
Venlig hilsen,
Théo - HardGuide
Profesionalita
I have been shopping at Hardloop for several times and always to my great satisfaction, good prices and shipping. The term is also fine. I recommend it to everyone.
13 de novembro de 2025
Resposta da Hardloop
Hello Zdeněk! 🏔️
Thank you so much for your wonderful feedback and continued loyalty to Hardloop! It's truly rewarding to hear that you've had multiple positive experiences with us. The Altra Olympus 6 Hike Low GTX you chose is an excellent trail companion that many outdoor enthusiasts appreciate for its performance. We look forward to supporting your adventures for years to come! 🌲
Théo - HardGuide
Resposta da Hardloop
Hey Alexandra!
Thank you so much for your perfect 5-star review! We're thrilled to hear that everything went smoothly with your order and that the delivery was quick. Your Klean Kanteen Rise is an excellent companion for your outdoor adventures, and we're happy it reached you without any issues! Looking forward to equipping you for your next journey into nature! 🏔️
Theo - HardGuide
spokojenost
Rychlost dodání, dobrá cena, komunikace s obchodem na dobré úrovni. Již jsme nakupovali 3x a vždy bez problémů.
6 de novembro de 2025
Resposta da Hardloop
Dobrý den,
Jsme nadšeni, že jste si nákup u nás užili již potřetí! 🏔️ Vaše spokojenost s rychlostí doručení a komunikací nás opravdu těší. Je to pro nás ta nejlepší zpětná vazba, kterou můžeme dostat. Těšíme se na Vaše další dobrodružství s našimi produkty! 🌲
Sportovně,
Camille - HardGuide
Rychlé vyřízení výměny velikosti zboží.
5 de novembro de 2025
Resposta da Hardloop
Dobrý den Jane,
Mnohokrát děkuji za Vaši skvělou zpětnou vazbu! 🏔️ Jsme opravdu rádi, že výměna velikosti proběhla rychle a k Vaší spokojenosti. Lowa Zephyr Mk2 Gtx Mid je opravdu výbornou volbou pro dobrodružství v terénu a zaslouží si perfektně padnoucí velikost. 🌲 Těšíme se na Vaše další nákupy!
Sportovně,
Camille - HardGuide
Ive recieved my scarpa drago climbing…
Ive recieved my scarpa drago climbing shoes within two weeks. Im satisfied
4 de novembro de 2025
Resposta da Hardloop
Hello,
Thank you so much for your positive feedback! 🏔️ We're thrilled to hear that your delivery arrived within two weeks and that you're satisfied with your purchase. Your happiness on the climbing routes is what motivates us every day! We look forward to equipping you for your next adventure!
Adventure awaits,
Louis - HardGuide
Resposta da Hardloop
Ahoj Aleši,
Děkujeme za Vaše skvělé hodnocení! 🏔️ Jsme nadšeni, že Vaše objednávka dorazila dříve, než bylo avizováno. Vaše spokojenost je pro nás tou největší odměnou a motivací pokračovat v našem úsilí. Těšíme se na Vaše další dobrodružství s námi! 🌲
Sportovně,
Camille - HardGuide
Delší doba dodání
Delší doba dodání, ale dle informace při nákupu na den přesně. Díky
31 de outubro de 2025
Resposta da Hardloop
Dobrý den Pavle,
Mockrát děkujeme za Vaše hodnocení! 🌄 Jsme rádi, že doručení proběhlo přesně podle informací při nákupu, i když to trvalo trochu déle. Vaše spokojenost je pro nás nejdůležitější a moc si vážíme Vaší trpělivosti. Těšíme se na Vaši další návštěvu! 🏔️
Sportovně,
Mathilde - HardGuide
Resposta da Hardloop
Hi Renáta,
Thank you so much for your positive feedback! We're thrilled to hear you had a smooth experience with both our service and delivery. Your trust means everything to us as we continue our adventure in providing quality outdoor gear. Looking forward to supporting your future explorations! 🏕️
Louis - HardGuide
Wide assortment of goods with more…
Wide assortment of goods with more sizes than usual shops, goods on stock, attractive prices.
24 de outubro de 2025
Resposta da Hardloop
Hello Michal,
Thank you so much for your wonderful 5-star review! 🏔️ We're thrilled to hear you appreciate our wide selection, stock availability, and competitive pricing. That's exactly what we aim for at Hardloop! It's feedback like yours that keeps us motivated to continue offering the best outdoor gear for all adventures. Looking forward to equipping you for your next outdoor journey! 🌲
Antonin - HardGuide
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.