Heartboxscotland Opiniões 

Resposta da Heartboxscotland

29/04/2024

Thanks so much Marie, this really makes our day! We loved the necklace too so beautiful and with so much history behind it!

Thanks for being part of our clan.

Lachlan
The Heartbox Scotland Team 🏴󠁧󠁢󠁳󠁣󠁴󠁿

Resposta da Heartboxscotland

10/02/2024

Hi Margaret

I can see we emailed you back on the 15th of January and haven't heard back from you since. I will have one of the team reach out in case you missed the mail 🏴󠁧󠁢󠁳󠁣󠁴󠁿💙

Resposta da Heartboxscotland

29/04/2024

Thanks so much for sharing your Heartbox experience Terri. We love that you share your box contents with our family.

Thanks for being part of our clan.

Lachlan
The Heartbox Scotland Team 🏴󠁧󠁢󠁳󠁣󠁴󠁿

Resposta da Heartboxscotland

29/04/2024

Thanks so much Elizabeth sounds like a great Burns Night, we are so pleased to have been of assistance.

Thanks for being part of our clan.

Slàinte Mhaith

Lachlan
The Heartbox Scotland Team 🏴󠁧󠁢󠁳󠁣󠁴󠁿

Resposta da Heartboxscotland

3/01/2024

Thanks Richard, lovely to hear how much all of the family enjoyed their gifts! Have a wonderful start to 2024. Thanks for being a loyal Heartboxer.

The Heartbox Team 🏴󠁧󠁢󠁳󠁣󠁴󠁿💙

Resposta da Heartboxscotland

Actualizada a 3/01/2024

Hi Linda, all of our plans automatically renew unless you choose to cancel them. This is on the subscription page. When you enter your payment details the date of your next payment along with the cost of the next payment and then reconfirmed again on your confirmation email.

The great thing about Heartbox is you are in complete control of cancelling and restarting your plan (you don't need to contact us to cancel your plan). You simply log into your Heartbox account, select your subscription and hit the button to cancel). This gives full control to our subscribers of being able to leave and rejoin at one click of a button. It also gives you the opportunity to give us feedback on any areas we can improve on if you wish to.

You can cancel you plan at any time, (including straight after you purchase your plan) if you would not like any renewal to be processed. This information is also shown in our FAQS on the website here: https://www.heartboxscotland.com/faqs/

I can see you contacted us after you plan renewed, and after our December boxes shipped. We are passionate about sending your authentic items from the very best makers and businesses from all over Scotland specially curated right here in Glasgow. With each box we try to showcase a different aspect of Scottish culture for you to know and love. I'm really sorry if you feel we missed the mark.

The team are always on hand to help if you have any problems in cancelling, we really do pride ourselves on our level of customer service so we are disappointed to hear you feel differently. I can't see any communication from you that you were having difficulty in cancel. I will however have the team reach out to you again today to see if we can be of any further assistance and how you feel we could have improved your experience.

The Heartbox Team 🏴󠁧󠁢󠁳󠁣󠁴󠁿💙

Resposta da Heartboxscotland

9/12/2023

Hi Denise

I am glad to hear that your Christmas box has arrived in plenty of time. Your missing items which you ordered from our Bestsellers Boutique are on the way in a separate box and should be with you soon, I will have one of the team reach out to you with the tracking details of the missing items and your extra boxes.

The Heartbox Team 🏴󠁧󠁢󠁳󠁣󠁴󠁿💙

Resposta da Heartboxscotland

9/12/2023

Thanks for the lovely feedback Linda, it's wonderful to be able to help you feel more connected to your Scottish roots.

Wishing you and your family a very Scottish Christmas.

The Heartbox Team 🏴󠁧󠁢󠁳󠁣󠁴󠁿💙

Resposta da Heartboxscotland

9/12/2023

Hi Lori

We will periodically continue with our single purchase boxes outwith our regular subscription plan to our Heartbox subsribers.

This allows us to offer our subscribers a wee bit extra (if they wish|), that may not appeal to everyone. I am so pleased to hear you loved your Thanksgiving box!

Wishing you and your family a lovely Christmas.

The Heartbox Team 🏴󠁧󠁢󠁳󠁣󠁴󠁿💙

Resposta da Heartboxscotland

9/12/2023

Thanks for taking the time to feedback Donna, it really does make our day.


The Heartbox Team 🏴󠁧󠁢󠁳󠁣󠁴󠁿💙

Resposta da Heartboxscotland

20/11/2023

Hi Laura

We have had a wee look at your tracking details, your box was shipped on the 2nd of October and delivered on the 10th of October, our average international delivery time is 2 weeks. You can delivery is fully tracked all the way from Scotland to your doorstep.

We will have one of the team reach out to you to you to support.

Lachlan
The Heartbox Team 🏴󠁧󠁢󠁳󠁣󠁴󠁿

Resposta da Heartboxscotland

9/12/2023

Thanks for the lovely feedback, we try to showcase something different each and every month so you can experience something new with Heartbox each month.

We love you being part of our Heartbox Clan.

The Heartbox Team 🏴󠁧󠁢󠁳󠁣󠁴󠁿💙