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HeatoorOpiniões 

79
•
TrustScore: 4 em 5

4,1

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I made a mistake with my order... I explained what I had done. The company, Heatoor, gave very prompt and efficient support and gave me two options on how they could resolve my issue....both options w... Ver mais

Classificada 1 em 5 estrelas

I purchased via paypal and was invoiced for more than the price the heater was stated. I immediately contacted support to cancel my order. Support said they would check and get back to me. Sent me an... Ver mais

Classificada 4 em 5 estrelas

Great product and support. But I accidentally ordered twice and I was unable to cancel the order, even though I called immediately (with in 5 minutes) after ordering and was told it was too late to ca... Ver mais

Classificada 5 em 5 estrelas

I bought an item from this company that arrived damaged. When I contacted the company, Leo, a care representative looked after my issue, with the intent to make sure my concerns got resolved as qui... Ver mais

Informações sobre a empresa

Escrito pela empresa

Heatoor is a portable smart AC unit designed to provide reliable cooling and heating without complicated installation or bulky systems. It offers an easy way to maintain a comfortable indoor temperature throughout the year, helping create a pleasant environment in bedrooms, living rooms, home offices, and other everyday spaces. Unlike traditional air conditioning units, Heatoor requires no permanent setup or complex installation process. There are no heavy components or disruptive modifications needed. Simply plug it in and start using it. Its streamlined, modern design blends naturally with different interior styles, making it a practical addition to both contemporary and classic spaces. Lightweight and easy to move, Heatoor can be placed wherever temperature control is needed most. It works well on the floor, on a desk, or mounted to save space, offering flexible placement options depending on your room layout. The included remote control allows convenient adjustment of settings from across the room. Compact, versatile, and user friendly, Heatoor provides a simple climate solution for those looking for everyday comfort without the hassle of traditional heating or cooling systems.

Informações de contacto

4,1

Bom

TrustScore: 4 em 5

79 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de convites para avaliação

Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas

Respondeu a 75% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,1

Todas as opiniões

(79)

79 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais
Classificada 1 em 5 estrelas

I purchased via paypal and was invoiced…

I purchased via paypal and was invoiced for more than the price the heater was stated. I immediately contacted support to cancel my order. Support said they would check and get back to me. Sent me another email a week later saying they were still following up. Have heard nothing further in the past 15 days. The heater has been delivered in spite of my wish to cancel the order, and frankly it's a cheap and nasty product, probably not worth more than $25.00. - certainly not the $260 they quote as the normal price. Caveat emptor!

5 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I made a mistake with my order..

I made a mistake with my order... I explained what I had done. The company, Heatoor, gave very prompt and efficient support and gave me two options on how they could resolve my issue....both options were in my favour. I accepted their offer of a refund. Great service.

9 de junho de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Scammers

UPDATE
LIARS as well as scammers
They state below a resolution has been reach and even sent a email saying I would get a full refund
NO REFUND RECIEVED - LYING SCAMMERS
DO NOT BUY THESE DANGEROUS PRODUCTS
Scammers
they knew the 110v electrical system and plugs do NOT work in NZ
they much you around wanting pictures etc when you complain and then insult you by offering a 25% refund
Great way to scam $$ out of people when pretending to be legit
So I have lost 600$ and have 4 useless dangerous ornaments - yes dangerous as if i do use an adaptor plug (which their own booklet says not to BUT they sent me one when I first complained) I would set my house on fire
DO NOT BUY THIS RUBBISH its a scam to get your money

2 de junho de 2026
Opinião espontânea
logótipo da Heatoor

Resposta da Heatoor

Hello Kate,

Thank you for bringing this to our attention.

We have reviewed our records and located your previous communication with our team. We are glad to see that a resolution was reached.

We want to also note that your feedback has been forwarded to the responsible team for further investigation.

If you require any further assistance in the future, please don’t hesitate to reach out again.

Kind regards,
Amelie from Heatoor

Classificada 5 em 5 estrelas

Online Customer Support Satisfaction

Customer support was prompt in reply to my concern, for my online purchase. They kept communication open and addressed my concern, allowing me to have a smooth worry free transaction. Knowing my parcel is on the way to my address, keeping me informed of their progress of my concern right up until it had been rectified. I have no hesitation in buying from or recommending this online company to my friends or family
Thankyou for restoring my faith in online buying and the great selection this company offers

28 de maio de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

I purchased TWO heatoors because the…

I purchased TWO heatoors because the advertisement made them look extremely powerful and effective. However, when they arrived, I discovered the power plug was not even compatible with Australian outlets. Luckily, I had an adaptor that fit, otherwise I wouldn’t have been able to use them at all.

As for performance, the heating function only works if you are sitting directly next to the unit. It does not properly heat the room as advertised. The so-called “air conditioner” function is even worse — it is simply a fan blowing normal air. There was absolutely no cooling effect, even when set to 16°C.

Overall, the product is very misleading, overhyped, and nowhere near what was shown in the ads. In my opinion, it is a gimmick and definitely not worth the money I spent. Now i have to run around and pay for the return before i get a refund. I would not recommend this procduct.

10 de maio de 2026
Opinião espontânea
logótipo da Heatoor

Resposta da Heatoor

Hello there,

Thank you for sharing your feedback.

What you described is not at all the level of service we aim for, and we're saddened to hear that Heatoor didn't meet your expectations.

Your concerns regarding product quality are important to us, and we want to learn more about your experience with Heatoor. As we could not locate your order based on this review alone, we have sent you a separate request for further information.

Please make sure to check your email inbox for our message whenever you have a moment.

Let's keep in touch,
Amelie from Heatoor

Classificada 5 em 5 estrelas

Disappointment in the product

I have received excellent customer service despite the item being misrepresented in it's advertisement in that it didn't dispaly price as US dollars so I took it to be NZ dollars, and being an inappropriate item for use in New Zealand being 110v when NZ electricity is 240V

11 de maio de 2026
Opinião espontânea
Classificada 3 em 5 estrelas

Deficient Promo details

Promo did not specify the voltage required, a must for international sales. I have 2 heaters that have the wrong voltage, It is not viable to return them as the postage costs are too high. I am not even aware if the same heaters with 240 volts are available.

1 de maio de 2026
Opinião espontânea
logótipo da Heatoor

Resposta da Heatoor

Hello Clyde,

Thank you for sharing your feedback.

We strive to present clear, accurate, and transparent information across all of our product pages and marketing materials so customers can make informed decisions before purchasing Heatoor. Our goal is always to describe how the product functions and what customers can expect in real-world use.

After locating your communication with our customer support team, we can see that the situation was resolved in the meantime.

If you have any further questions, don’t hesitate to reach out again.

Have a lovely rest of the day,
Amelie from Heatoor

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