I made a mistake with my order... I explained what I had done. The company, Heatoor, gave very prompt and efficient support and gave me two options on how they could resolve my issue....both options w... Ver mais
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Leia as opiniões dos outros
I purchased via paypal and was invoiced for more than the price the heater was stated. I immediately contacted support to cancel my order. Support said they would check and get back to me. Sent me an... Ver mais
Great product and support. But I accidentally ordered twice and I was unable to cancel the order, even though I called immediately (with in 5 minutes) after ordering and was told it was too late to ca... Ver mais
I bought an item from this company that arrived damaged. When I contacted the company, Leo, a care representative looked after my issue, with the intent to make sure my concerns got resolved as qui... Ver mais
Informações sobre a empresa
Escrito pela empresa
Heatoor is a portable smart AC unit designed to provide reliable cooling and heating without complicated installation or bulky systems. It offers an easy way to maintain a comfortable indoor temperature throughout the year, helping create a pleasant environment in bedrooms, living rooms, home offices, and other everyday spaces. Unlike traditional air conditioning units, Heatoor requires no permanent setup or complex installation process. There are no heavy components or disruptive modifications needed. Simply plug it in and start using it. Its streamlined, modern design blends naturally with different interior styles, making it a practical addition to both contemporary and classic spaces. Lightweight and easy to move, Heatoor can be placed wherever temperature control is needed most. It works well on the floor, on a desk, or mounted to save space, offering flexible placement options depending on your room layout. The included remote control allows convenient adjustment of settings from across the room. Compact, versatile, and user friendly, Heatoor provides a simple climate solution for those looking for everyday comfort without the hassle of traditional heating or cooling systems.
Informações de contacto
Lituânia
- support@heatoor.com
- heatoor.com
4,1
Bom
79 opiniões
Sem histórico de convites para avaliação
Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas
Respondeu a 75% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
In my opinion, the Heatoor response is primarily dishohest. I did not intentionally or voluntarily complete an order. If they had only honored my immediate effort to cancel, we could've avoided troubl
While checking out their webpage and product to see what the final cost would be, it showed an "order confirmation" page and I immediately sent a cancelation request that they refused to except, even though it took them six days to ship. I wouldn't have even given them the one star if it wasn't required to register my complaint
/rating. Very dishonorable group.
3 de fevereiro de 2026
Opinião espontânea
Resposta da Heatoor
UPDATE
Hello Harlan,
Thank you for this information.
After reviewing your correspondence with our customer service department, we see that the situation has been resolved in the meantime.
If you have any further questions, please do not hesitate to contact us again.
__________________
Hello there,
Thank you for sharing your concerns.
We want to assure you that our system does not automatically charge customers. An order is created only after the customer completes the checkout process and confirms the payment on their end.
Nevertheless, we’re eager to review your case and see how we can assist at this stage. However, we’re unable to locate an order based on this review alone, which limits our ability to look into this further.
Therefore, we have sent you a separate request for more information. Please make sure to check your email inbox for our message.
Looking forward to your reply,
Amelie from Heatoor
Quick and easy process
10 de fevereiro de 2026
Opinião espontânea
Nothing yet
9 de fevereiro de 2026
Opinião espontânea
Resposta da Heatoor
Hello Willie,
Thanks for the review.
If you were to have any questions going forward, don't hesitate to reach out to our team via support@heatoor.com.
Our team is on stand-by!
Best wishes,
Amelie from Heatoor
This was an easy experience
This was an easy experience . All good
9 de fevereiro de 2026
Opinião espontânea
This is for Customer Support only
This is for Customer Support only. The young man appeared interested in helping me and tried to find ways to do so. We are not sure if it worked out but he tried hard. Now I think he was just placating me until it was too late.
I tried to do a separate review of the company itself but it won't let me. The attempt to cancel did not work. They arrived 2 days ago and I am still so unhappy with the company I haven't even opened them yet.
I ordered one heater and said no to all of the extras. I made sure I had it right. Then found I had been charged for 2 heaters and the extras. That is why I tried to cancel. They maye be good heaters but I only wanted one, Do NOT trust them!
It says I can return them to the warehouse at my own cost. The warehouse is in the US!!!
5 de fevereiro de 2026
Opinião espontânea
AC/Heater
I ordered this AC/Heater unit in December. It got lost in the shipping process, I notified the company and they reached out immediately. They searched and were unable to locate, they offered a full refund or another unit. I choose to receive another unit, they worked with me throughout the whole time and I received it quickly. I cannot thank them enough for the care and concern for me. The unit is nice looking and well made, it is perfect for what I needed.
Thank You
Karen Clark
26 de dezembro de 2025
Opinião espontânea
Product was damaged in shipping and…
Product was damaged in shipping and customer service took care of the problem with in a few hours. Customer service are willing to replace the product. I am very pleased with the product and the customer service team ❤️ keep up the good work you have my vote for best service
7 de fevereiro de 2026
Opinião espontânea
Endless extra offers.
5 de fevereiro de 2026
Opinião espontânea
Trying to solve a return issue
Trying to solve a return issue. Will have more comments when I see how it goes
5 de fevereiro de 2026
Opinião espontânea
Resposta da Heatoor
Hi there,
Thanks for letting us know.
We'd like to check your case and make sure the return issue is resolved ASAP.
Please check your inbox, we've sent you a request for additional information.
Keep in touch,
Amelie from Heatoor
Website was super easy to navigate
Website was super easy to navigate. Have not received AC yet but will post on that later
3 de fevereiro de 2026
Opinião espontânea
Things were easy to read and convincing.
3 de fevereiro de 2026
Opinião espontânea
Too many pauses in ordering too many…
Too many pauses in ordering too many add on’s should be a package deal
3 de fevereiro de 2026
Opinião espontânea
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