I made a mistake with my order... I explained what I had done. The company, Heatoor, gave very prompt and efficient support and gave me two options on how they could resolve my issue....both options w... Ver mais
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Leia as opiniões dos outros
I purchased via paypal and was invoiced for more than the price the heater was stated. I immediately contacted support to cancel my order. Support said they would check and get back to me. Sent me an... Ver mais
Great product and support. But I accidentally ordered twice and I was unable to cancel the order, even though I called immediately (with in 5 minutes) after ordering and was told it was too late to ca... Ver mais
I bought an item from this company that arrived damaged. When I contacted the company, Leo, a care representative looked after my issue, with the intent to make sure my concerns got resolved as qui... Ver mais
Informações sobre a empresa
Escrito pela empresa
Heatoor is a portable smart AC unit designed to provide reliable cooling and heating without complicated installation or bulky systems. It offers an easy way to maintain a comfortable indoor temperature throughout the year, helping create a pleasant environment in bedrooms, living rooms, home offices, and other everyday spaces. Unlike traditional air conditioning units, Heatoor requires no permanent setup or complex installation process. There are no heavy components or disruptive modifications needed. Simply plug it in and start using it. Its streamlined, modern design blends naturally with different interior styles, making it a practical addition to both contemporary and classic spaces. Lightweight and easy to move, Heatoor can be placed wherever temperature control is needed most. It works well on the floor, on a desk, or mounted to save space, offering flexible placement options depending on your room layout. The included remote control allows convenient adjustment of settings from across the room. Compact, versatile, and user friendly, Heatoor provides a simple climate solution for those looking for everyday comfort without the hassle of traditional heating or cooling systems.
Informações de contacto
Lituânia
- support@heatoor.com
- heatoor.com
Sem histórico de convites para avaliação
Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas
Respondeu a 75% das suas opiniões negativas
Geralmente responde dentro de duas semanas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Heatoor
Easy to order. I will let you know if it works when it arrives.
Heatoor's have arrived, but they don't plug into a New Zealand socket. Have to get an adaptor. Also, the cord is too short.
What I would like to see is that when…
What I would like to see is that when you advertise a price at a discount that is the price we pay.
Easy to order
I have written 4 times to obtain return…
I have written 4 times to obtain return information and received no resonse

Resposta da Heatoor
very quick super easy
product is for a small space and is quit load when running.
no way it can keep up with the size room it says it can manage when ordering.

Resposta da Heatoor
The product burst into flames.
I don't know what my experience is until it gets resolved. The product burst into flames and I hope they give me my money back.

Resposta da Heatoor
Excited to experience lower electric…
Excited to experience lower electric bills!!
Questionable Quality and Terrible Customer Service
I purchased two Heatoors on a .CA site. I was charged in USA Funds. That was the first red flag!
When they came they worked ok for a week or so, then the heater fans screamed on cold start up, first the one, then shortly after the second one I purchased.
I contacted the support team via email after the first failed and they wanted a video. I sent it. Then they wanted to verify my address. Now they had shipped me two, so they damn well knew my address. They agreed to send replacement. Next the second unit failed. Same issue noisey heater fan cold. Same song and dance.
I received the first replacement and seems ok so far. I inquired if they were sure they had sent me two? Yes was the answer. 26 emails later and counting I tried to speak to a live voice. This person was very helpful and realized someone had made a mistake and second unit wasnt sent. So I await the second replacement unit still. The Heatoors work well, when they work. The email support team was the worst experience I have ever had. If it wasn't for the guy on the phone I would still be dealing with issue and I thank him for that. Now I await to see if it actually shows??? No idea why they would send a survey to me on an issue that is yet to be resolved, but this is my experience to date. I would run from this company if they didn't already have my money and are reluctant to refund.
04/02/26-in response to Heatoor my order number was A9F1D17596.
Since my review I was sitting in my living room with heatoor running and smelled something burning. I went to unplug unit from wall, and electrical cord to unit was burning hot to touch. I was able to unplug with a rag and my electrical wall plug was melted. I'm positive if I had not noticed the smell, or had not been in room at the time that a fire would have resulted. These units are cheap junk IMO. P.S. still awaiting second replacement unit

Resposta da Heatoor
Great product and support, but....
Great product and support. But I accidentally ordered twice and I was unable to cancel the order, even though I called immediately (with in 5 minutes) after ordering and was told it was too late to cancel. The order was already prepared. Really? So I had to absorb the charge, wait for delivery and then send it back. Pretty inconvenient for me.
Good response time
Good response time. Great item but we do not have 220 and temps are in centigrade. Need to return.
I like the heat out put from this…
I like the heat out put from this little unit .It heats very fast . I found the heater very lightly built and wonder about the durability . The heater was not suitable for my application as there is no thermostat to shut off the heater when the set temperature is reached .
Your heating units do not fit my outlet
Your heating units do not fit my wall outlets as they protrude and you unit falls out
Price customer service
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