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HeatoorOpiniões 

79
•
TrustScore: 4 em 5

4,1

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I made a mistake with my order... I explained what I had done. The company, Heatoor, gave very prompt and efficient support and gave me two options on how they could resolve my issue....both options w... Ver mais

Classificada 1 em 5 estrelas

I purchased via paypal and was invoiced for more than the price the heater was stated. I immediately contacted support to cancel my order. Support said they would check and get back to me. Sent me an... Ver mais

Classificada 4 em 5 estrelas

Great product and support. But I accidentally ordered twice and I was unable to cancel the order, even though I called immediately (with in 5 minutes) after ordering and was told it was too late to ca... Ver mais

Classificada 5 em 5 estrelas

I bought an item from this company that arrived damaged. When I contacted the company, Leo, a care representative looked after my issue, with the intent to make sure my concerns got resolved as qui... Ver mais

Informações sobre a empresa

Escrito pela empresa

Heatoor is a portable smart AC unit designed to provide reliable cooling and heating without complicated installation or bulky systems. It offers an easy way to maintain a comfortable indoor temperature throughout the year, helping create a pleasant environment in bedrooms, living rooms, home offices, and other everyday spaces. Unlike traditional air conditioning units, Heatoor requires no permanent setup or complex installation process. There are no heavy components or disruptive modifications needed. Simply plug it in and start using it. Its streamlined, modern design blends naturally with different interior styles, making it a practical addition to both contemporary and classic spaces. Lightweight and easy to move, Heatoor can be placed wherever temperature control is needed most. It works well on the floor, on a desk, or mounted to save space, offering flexible placement options depending on your room layout. The included remote control allows convenient adjustment of settings from across the room. Compact, versatile, and user friendly, Heatoor provides a simple climate solution for those looking for everyday comfort without the hassle of traditional heating or cooling systems.

Informações de contacto

4,1

Bom

TrustScore: 4 em 5

79 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de convites para avaliação

Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas

Respondeu a 75% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,1

Todas as opiniões

(79)

79 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais
Classificada 1 em 5 estrelas

STAY AWAY from this company!!

I purchased the unit on Feb 9 2026. I received it Feb 20. Today is Feb 25 and I finally got time to unpack it. Here are my Pros and Cons:
Pros: - Lightweight (see more about this below)
Cons: - Cord is very short (about 4 ft long). This wouldn't be very high on the wall as a wall mounted unit! Useless to me.
- NOT CSA approved (at least there are no stamps identifying that it is) as a result I am afraid to even plug it in. Due to it's light weight I get the impression that it's very poor quality (aka "junk).
- Instruction manual was poorly written and very poor quality (which makes me wonder about the unit!)
- I tried contacting (text or email) Heatoor to inquire about a refund and all links on their website are dead ends.
- when purchased, nothing was said that the price was in US funds. As a result, what started out at $89 landed up being a bill for $207.56... not appreciated!!
- as a result I am stuck with a $207.56 piece of garbage that won't even work as a boat anchor!!
- Very displeased and disappointed that so many people are being taken advantage of! SHAME ON YOU HEATOOR!!

25 de fevereiro de 2026
Opinião espontânea
logótipo da Heatoor

Resposta da Heatoor

Hello Gerry,

Thank you for sharing your feedback.

For clarity, all charges including currency are displayed before an order is finalized. We'd also like to assure you that our support team is always reachable whenever customers need assistance.

That said, what you described is not at all the level of service we aim for, and we're saddened to hear that Heatoor didn't meet your expectations. Your concerns regarding product quality are important to us, and we want to learn more about your experience.

To address all of these, we have assigned an agent to review your case.  Please keep an eye on your inbox for further assistance.

Best regards,
Amelie from Heatoor

Classificada 4 em 5 estrelas

Heaters work great

Heaters work great, they heat almost the entire first floor. I'm going to put one in the garage i think that it should work great in there as well. the only problem i had was with the heaters i ordered December 8 but had to get ahold of the company to find out why its was taking so long. They quickly sorted it out but it still took a while to get them. Finally got them on 18 Feb. Would i buy them again....... YES

18 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

My experience

Each time I had questions they answered right on the spot and were very helpful.
I have received the heatoor and am happy .

22 de fevereiro de 2026
Opinião espontânea
logótipo da Heatoor

Resposta da Heatoor

Hello Sandra,

We appreciate you taking the time to leave a review. Your feedback is extremely valuable to us.

We regret to hear that Heatoor didn't meet your expectations. After locating your communication with our customer support team, we're glad to see that the situation was resolved in the meantime.

If you have any further questions, don’t hesitate to reach out again.

Best regards,
Amelie from Heatoor

Classificada 5 em 5 estrelas

Great Customer Relations

I bought an item from this company that arrived damaged. When I contacted the company,
Leo, a care representative looked after my issue, with the intent to make sure my concerns got resolved as quickly as possible.
Great company and top notch customer relations.

18 de fevereiro de 2026
Opinião espontânea

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