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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Fast delivery and well packaged premium products. Great website with good pictures representative of each product and color/design choices. The fit and finish…attention to detail and quality are abo... Ver mais

Classificada 5 em 5 estrelas

Hedon produce beautiful helmets and have an attentive customer service team. I’ve bought 2 of their helmets and most recently used their option of thicker cheek pads for one full face Heroine Interste... Ver mais

Classificada 5 em 5 estrelas

I had my reservations before diving into the world of Hedon, having exclusively worn 'Arai' helmets for many decades. The exemplary customer service I received when I needed to exchange an order for a... Ver mais

Classificada 5 em 5 estrelas

5 ⭐ Both Gina and Anne were excellent and gave me options to try before going straight to selling me additional linings for the helmet , i certainly didn’t feel pressured into buying other it... Ver mais

Informações sobre a empresa

  1. Loja de acessórios e equipamento para motos

Sobre Hedon

Escrito pela empresa

Based in London, Hedon believes in the perfect fusion of two essential elements: style and safety. Our brand represents a harmonious blend of cutting-edge engineering and timeless design, redefining the way you experience the open road.

Helmets and accessories crafted with meticulous attention to detail and noble materials, Hedon helmets are more than just protective gear; they are a statement of individuality and a testament to uncompromising quality. Built to last, our helmets are born from a passion for motorcycling and a deep respect for riders' safety, offering you the best of both worlds.

Join us in embracing the spirit of freedom, adventure, and unparalleled craftsmanship. Hedon Helmets - Where Safety Meets Style, Where Tradition Meets Innovation. Ride with confidence, ride with Hedon. #thehighisreal


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

594 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 63% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,5

Todas as opiniões

(594)

180 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

1st time customer, extremely happy w/ Hedon!

Okay to start off I tend not to trust marketing in general. However most of the images and video footage seemed to be from their actual factory showing their construction and materials. Considering the price being about $250 USD higher than my current Arai and $500 or more less than other high end helmet options my new Heroine Racer 2.0 is completely amazing.

The quality of the materials, paint finish and design is better than anything I have seen under any brand. So much lighter than my current helmet. Better visibility in all directions. So far good enough ventilation for even hot riding days in my testing and easy to control with the multi position visor. Also super simple to install your favorite intercom system. Truthfully the amazing retro looks and style just really make this helmet stand out. Highly recommended company!

28 de julho de 2026
Classificada 1 em 5 estrelas

Beware

I purchased a custom herion racer helmet in medium and I can't even get it past my ears.
I have been riding for 35 years.
I own 12 helmets
I wear medium in Bell, Arai, Alpinestars, Icon, AGV, and HJC.
I went back forth with customer service for over 2 weeks sending them videos, dimensions, pictures, etc etc and they are still convinced I do not know how to put a helmet on my head! Ha! Ha!
I just gave up, I'll find a tiny person to give it to.

10 de agosto de 2026
Opinião espontânea
logótipo da Hedon

Resposta da Hedon

Hi Tim,

We’re sorry that the fit of your helmet was not right for you and for the frustration caused by the subsequent correspondence.

Hedon sizing is brand-specific, which is why we provide our own sizing guide and offer optional Size Insurance for Custom and Made-to-Order helmets. When ordering, you advised that you had not previously tried a Hedon helmet and selected Medium based on the size you wear in other brands.

As your helmet was custom-made specifically for you and Size Insurance was not selected with the order, it would not normally qualify for a size exchange. Nevertheless, we offered a one-time exception allowing an exchange, subject to the applicable Size Insurance and return shipping costs.

We’re sorry we were unable to reach a resolution that fully met your expectations and appreciate your feedback.

Hedon Customer Services

Classificada 1 em 5 estrelas

Absolutely awful Customer Service from…

Absolutely awful Customer Service from Hedon once they got my money. I placed a special order helmet six weeks ago even though I said ideally needed the helmet within about three weeks. Now they are not returning my calls and today no one is even picking the phone up at their office. Beware

10 de agosto de 2026
Opinião espontânea
logótipo da Hedon

Resposta da Hedon

Hi David,

We’re sorry for the frustration caused by the wait. Your selected helmet was out of stock when ordered and is therefore being handmade in our workshop, as indicated by the lead-time message shown on the product page.

Your order is already in production. As the process involves several stages, including painting, drying and finishing, it unfortunately cannot be safely expedited.

We appreciate your patience and will send you a dispatch confirmation as soon as your helmet is ready.

Hedon Customer Services

Classificada 2 em 5 estrelas

Poor fit, extremely slow customer service

After measuring multiple times and using the provided charts I ordered a helmet and gloves that should have been slightly large—I was very much looking forward to the comfort and quality they tout. Both products were too small and the quality seems just ok. Getting a response for a return/refund has taken a full week so far, and still no return response.

28 de julho de 2026
logótipo da Hedon

Resposta da Hedon

Hi Josh,

We’re sorry for the delay with your return request. A technical issue with our recently updated returns system meant your original submission did not reach our Customer Services team correctly.

This has now been fixed, and your prepaid return label has been sent. Once the items are received and inspected, we’ll make sure your refund is processed promptly.

We appreciate you bringing this to our attention and hope the resolution addresses the experience reflected in your review.

Aaron
Customer Services Supervisor

Classificada 5 em 5 estrelas

Hedon produce beautiful helmets

Hedon produce beautiful helmets and have an attentive customer service team. I’ve bought 2 of their helmets and most recently used their option of thicker cheek pads for one full face Heroine Interstellar helmet after I received it. It all went very smoothly and I could not be more satisfied. I hope in future they’ll expand their range, I’d be happy to buy another helmet from them.

30 de julho de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

If I could give no stars I would

If I could give no stars I would, the service I received was shocking, I purchased a visor for my helmet and a pair of gloves, the parcel
Was lost by DHL and I never received an offer of replacement, the emails went backwards and forwards between us for a month before I finally just requested a refund, the refund never arrived so I took it up with my bank who made contact with this retailer, they then insisted the item was delivered to me, it’s criminal if I’m honest, I have now sent all correspondence to my bank, let’s see if they deny it with the proof, I would not shop at this company

14 de junho de 2026
Opinião espontânea
logótipo da Hedon

Resposta da Hedon

Hi Darren,

We’re sorry for the delays and frustration caused while the missing shipment was being investigated. The parcel was ultimately confirmed as unrecoverable, and we can confirm that the full order amount has now been returned to you through your bank.

We sincerely regret that your experience fell short of the standard of service we aim to provide.

Hedon Customer Services

Classificada 5 em 5 estrelas

Truly attentive customer service

Truly attentive customer service. Helpful and solution-oriented, with reliable communication.
After-sales service that aligns with the company's values and brand image. Top-notch!

20 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Customer Service is excellent, helmets high quality

The helmets are gorgeous and high quality, no doubt. Fit and finish is fantastic, especially for a handmade product. I feel like that’s mostly obvious though. It’s apparent there’s a lot of time and attention to detail that goes into making these that most people can immediately see.

What you can’t see is the buying experience. Very excellent customer service from Hedon. Frequent updates on orders, prompt responses to any questions, final check in prior to shipping, solid communication. I didn’t need to exchange my size so I can’t speak to that experience, but I feel like it wouldn’t have been difficult based on their responsiveness. Already ordered a second helmet.

3 de julho de 2026
Opinião espontânea

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