Hello Alpha Opiniões 8283

TrustScore: 4 em 5

4,1

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Hello Alpha gives a modern and approachable feel right from the start. The products are thoughtfully designed, and the service was smooth and efficient. It’s a brand that makes everyday use feel effo... Ver mais

Classificada 5 em 5 estrelas

I have been using Hello Alpha for several years now. It is a very easy process. Start a virtual visit, add your symptoms and some notes. Providers get back to you quickly and are very helpful. For ex... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

You get to know your Nurse practitioner. Healthcare should be personal and some online services can feel one sided. Alpha was brought to my attention by Amazon and this is a real service that I can... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Thoroughly enjoy this service. The doctors and nurses listen, and work to help get you on the right medication. I've only used it for birth control, thus far, but have had an extremely easy and enjoy... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Clínica de Ginecologia e Obstetrícia
  2. Médico
  3. Serviço de saúde mental

Escrito pela empresa

Your doctor’s office is now online. From visits to prescriptions, get treated from home.


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

8 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 62% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Hello Alpha gives a modern and…

Hello Alpha gives a modern and approachable feel right from the start. The products are thoughtfully designed, and the service was smooth and efficient. It’s a brand that makes everyday use feel effortless and reliable.

12 de dezembro de 2025
Opinião espontânea
Classificada 3 em 5 estrelas

I currently can't get my meds refilled…

I currently can't get my meds refilled because there is no refill available at my pharmacy. I am so confused on what to do or how to fix this so I can get my meds. My pharmacy was no help as well. They were very annoyed with me and couldn't tell me what to do.

12 de fevereiro de 2026
Classificada 5 em 5 estrelas

Great service

Always available with answers and help

23 de janeiro de 2026
logótipo da Hello Alpha

Resposta da Hello Alpha

Hi,
Thank you for the 5-star review! We love hearing that we’re always there when you need us. Providing quick answers and reliable help is exactly what we strive for at Hello Alpha. We’re happy to be your partner in health!

Classificada 5 em 5 estrelas

I had a great experience with my online…

I had a great experience with my online weight loss provider. The process was simple, convenient, and respectful. The provider took time to review my history, explain options clearly, and create a plan tailored to my goals. I appreciated the ongoing support and how easy it was to communicate with the office. Highly recommend for anyone looking for a structured and professional approach to weight management.

19 de janeiro de 2026
logótipo da Hello Alpha

Resposta da Hello Alpha

Hi,
Thank you for the high recommendation! We are so pleased to hear that you found our weight loss program to be professional and respectful. Our providers take great pride in looking beyond the numbers to create a plan that actually fits your life and goals. Knowing that you felt supported and that communication was easy means we’re hitting our mark. We’re excited to be part of your health journey!

Classificada 4 em 5 estrelas

Very responsive communication, would use again.

Very responsive communication. When your normal provider is unavailable, you're always given the option to wait for your normal provider or to access any available provider. This is a great option so that the patient can determine what can't wait.

The downside is, you cannot pay for the basic plan, even though you are within the maximum number of visits, if you have medication prescribed. In addition, if your insurance requires a prior auth, alpha will certainly help with that, but they do not go beyond that to fight a denial.

14 de janeiro de 2026
logótipo da Hello Alpha

Resposta da Hello Alpha

Hi,
Thank you for sharing such detailed feedback. We’re glad to hear that our flexible provider options have helped you manage your care on your own terms! Regarding our billing and PA process: our plans are structured to ensure we can provide the intensive clinical monitoring required for certain medications. While our team works hard to submit thorough Prior Authorizations, the final decision rests with the insurance carrier. However, we always want to ensure our patients feel supported. If you'd like to discuss the specifics of a recent denial or your plan type, please reach out to us in your support message thread so we can take a closer look.

Classificada 5 em 5 estrelas

great service

Thoroughly enjoy this service. The doctors and nurses listen, and work to help get you on the right medication. I've only used it for birth control, thus far, but have had an extremely easy and enjoyable experience each time.

13 de janeiro de 2026
logótipo da Hello Alpha

Resposta da Hello Alpha

Hi Rebecca,
Thank you for sharing your experience! We love hearing that our providers have made your birth control journey so easy. Our team is dedicated to listening and helping, and we’re thrilled to have earned your trust. We look forward to seeing you at your next visit!

Classificada 5 em 5 estrelas

Prompt replies

Prompt replies
Sound guidance

10 de janeiro de 2026
logótipo da Hello Alpha

Resposta da Hello Alpha

Hi,
We love hearing this! Our providers and support staff work hard to ensure every patient receives timely responses and sound medical guidance. Thank you for choosing us for your care!

Classificada 5 em 5 estrelas

Happy for this service

Great service

9 de janeiro de 2026
logótipo da Hello Alpha

Resposta da Hello Alpha

Hi Linda,
Thank you for the 5-star review! We’re so glad you enjoyed our service. We look forward to continuing to support your health and wellness goals!

Classificada 5 em 5 estrelas

Fawn is very thorough and kind

Fawn is very thorough and kind. Great experience and she put my mind at ease with things I was worried about. Thank you!

9 de janeiro de 2026
logótipo da Hello Alpha

Resposta da Hello Alpha

Hi,
Thank you so much for the kind words! Putting your mind at ease is exactly what we aim to do! Thank you for being a part of the Hello Alpha family!

Classificada 5 em 5 estrelas

Fantastic Physicians

Fantastic physician follow-up and monthly monitoring to ensure the ongoing good health of the patient. Quick response to questions. Actually I couldn’t ask for a better service than Hello Alpha from Day 1.

11 de agosto de 2025
logótipo da Hello Alpha

Resposta da Hello Alpha

Hi,
We sincerely appreciate your feedback. It’s rewarding to hear that our commitment to patient monitoring and quick communication has made such a positive impact on your experience. We strive to provide a service that is both accessible and thorough, and we are honored to be your partner in health. Thank you for being a part of the Hello Alpha family!

Classificada 5 em 5 estrelas

Everything and everyone has been great…

Everything and everyone has been great to work with. If I have a question they are very quick to answer the question.

4 de janeiro de 2026
logótipo da Hello Alpha

Resposta da Hello Alpha

Hi,
Thank you so much for the kind words! We’re thrilled to hear that you’ve had such a positive experience with our entire team. We know that when it comes to your health, getting a quick answer to your questions is a top priority, so we make responsiveness a core part of what we do. We’ll be sure to pass your feedback along to our providers and support staff!

Classificada 5 em 5 estrelas

Hello Alpha is quick and works to perfection

I have been using Hello Alpha for several years now. It is a very easy process. Start a virtual visit, add your symptoms and some notes. Providers get back to you quickly and are very helpful. For example, I had a UTI. It was the weekend and my regular doctors office was closed. I have urine dipsticks at home. I added the results for my urine dipstick. Added that I usually get a yeast infection and require Diflucan with antibiotics. No worries. In a few hours they sent over an antibiotic and Diflucan for me for pick up at my local pharmacy.

28 de dezembro de 2025
logótipo da Hello Alpha

Resposta da Hello Alpha

Hi,
Thank you so much for sharing your experience! We are thrilled to hear that Hello Alpha has been a reliable resource for you over the years. We know that symptoms like a UTI don't wait for business hours, so we’re glad we could step in over the weekend to get you the relief you needed. It’s great that you were able to provide your home test results—that proactive approach helps our providers make quick, accurate clinical decisions. We’ll be sure to share your kind words with the medical team!

Classificada 1 em 5 estrelas

Hello Alpha is going downhill

I feel like Hello Alpha was so much better back then. Now the communication seems to have gotten worse. I am having a hard time getting a simple refill for my medication. It used to never be this hard. I was prescribed a 3 month supply of meds from here 3 months ago and I really like the medication. It has helped with my extremely heavy periods. Last week I submitted a return visit for $15 and asked for a refill. Dr Fawn Townsend is refusing to prescribe me the meds. It has been days of going back and forth with Dr Fawn Townsend. I told her the meds I want a refill for has helped so much and she dosen't care. She is doing anything to not prescribe me the meds. She is trying to get me to see an in person provider for a cervical cancer screening, pregnancy testing, blood work including a CBC, coagulation screening, thyroid screening, anemia testing, pelvic exam, transvaginal ultrasound, and possibly get an IUD. LOL this lady is ridiculous I am not about to have all of that done. Like this is a joke right? She wasted my time and I'm so mad. The whole point of me using Hello Alpha is so I won't need an in person provider. I'm not sure why this lady is making it so hard. Luckily I found the same medicine online without a prescription. It's more expensive but worth it. I am done with Hello Alpha for good. You guys lost a long time customer. They also said they will not give me a refund. Looks like I'm going to have to file a chargeback with my bank. Before you pay anything just know they won't give you your money back no matter what. Sadly after years of using Hello Alpha I have to find a different service. It shouldn't be this hard to get a simple refill. Back then I used to request refills from here and it would be so fast and easy. It is sad to see how bad this company has gotten.

20 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great experience

I love how easy Hello Alpha makes treatment consults. Awesome solution for a working parent trying to prioritize health and wellness. My provider Taryn is very supportive and knowledgeable!

11 de dezembro de 2025
logótipo da Hello Alpha

Resposta da Hello Alpha

Hi Laura,
We are so glad to hear you're loving the convenience of Hello Alpha! Providing affordable, accessible healthcare is exactly why we do what we do. Thank you for choosing us for your healthcare needs!

Classificada 5 em 5 estrelas

I love hello alpha

I love hello alpha, it is so much easier than telehealth or in person doctors' visits. I just fill out a questionnaire and get my birth control and anti-depressants delivered straight to my house.

12 de janeiro de 2025
logótipo da Hello Alpha

Resposta da Hello Alpha

Hi Crystal,
Thank you for sharing your experience! We believe healthcare should fit into your life, not the other way around. It's wonderful to hear that our delivery service and online consultations have saved you time and made your experience easier than a typical in-person visit. We appreciate your support!

Classificada 5 em 5 estrelas

Hello Alpha offers a modern and…

Hello Alpha offers a modern and approachable way to handle personal health needs. The platform is easy to use, and the care feels discreet and well thought out. It’s a convenient option when you want support without unnecessary complications.

12 de dezembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

They charged me for a month of…

They charged me for a month of consultations, accepted my intake form (which they didn’t read properly), denied to treat me (for a reason that makes no sense) despite accepting my intake form, and then said I couldn’t get a refund for the month of consultations I paid for.

8 de dezembro de 2025
Opinião espontânea
logótipo da Hello Alpha

Resposta da Hello Alpha

Hi Natalie,
We are very sorry about your experience. Please message our support team directly via your secure support thread so we can look into what occurred with your intake, treatment denial, and billing, and work toward a resolution.

Classificada 5 em 5 estrelas

Amazing customer service!

They always are considerate of my needs. Very quick responses.

3 de novembro de 2025
logótipo da Hello Alpha

Resposta da Hello Alpha

Hi Marie,
This is great feedback to receive! We are so glad that you feel our providers are considerate of your needs and are responding quickly. We look forward to continuing to support you!

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