Clear Health Opiniões 141

Resposta da Clear Health

13/11/2023

Hi Shelby!

Thank you for taking the time to write your review. It gives us an opportunity to better ourselves on how we can improve and provide assistance. I’ve addressed your concerns below, please let me know if I missed anything here.

When you signup to be a part of our telemedicine platform, you submit a medical intake questionnaire to be reviewed by one of our Board-Certified Dermatologist. Once you have completed this step, you will always have the option to message them directly at any point during your treatment, even before you’re approved for the treatment. If you would like to speak to them via phone, you always have that option as well! Our dermatologist are always available to answer any questions or concerns you may have about your treatment process.

Regarding the insurance coverage, Clear Health does not take insurance to cover
evaluation fees, and we make sure that we let all patients know this during the intake process. Since we do not take insurance, we are unable to process any patients’ insurance plans to determine if their medication will be covered at their local pharmacy. That is why we highly recommend during registration that all patients call their insurance company prior to beginning care. We also inform all patients during registration that the only insurance our providers are not in-network with is Medicaid/Medicare or state insurance. This means that if a patient has one of these plans, it is highly likely that any script sent by one of our providers will not be covered.

We allow patients to enter their insurance information if opting to use a local pharmacy, as they are the ones who will send the information off to your insurance. At that point, if a prior authorization from the insurance company is needed, we are more than happy to submit this on their behalf, but it is still up to the insurance company to determine coverage. If coverage by your insurance company is denied, we will always work with our patients to help them find alternatives in order for them to still receive the medication they have been approved for.

In terms of our current refund policy; similar to seeing an in-person dermatologist, once your evaluation has been reviewed and approved by the Dermatologist, we are unable to offer a refund at that point as the requested service has been performed. While we are completely online, every service is performed by a licensed physician.

If you have any further concerns please feel free to reach out to me personally as I am more than happy to help!

Taylor W - Patient Success Lead
taylor@helloclearhealth.com

Resposta da Clear Health

27/09/2023

Hi Katie!

Thank you for taking the time to leave us a review, we greatly appreciate it! Getting Accutane is never an easy process, but we're glad that we were able to help you out all the way through to getting your medication from the pharmacy. As always, we are available to help in any manner that we can. We're wishing you the best on your treatment!

Taylor W
Patient Success Lead

Resposta da Clear Health

27/09/2023

Hi!

We're genuinely delighted to read your review! It's wonderful to know that we could make the process easy for you, especially when it came to navigating prior authorization and pharmacy interactions. Your appreciation means a lot to us! Should you ever require our assistance in the future, please don't hesitate to reach out. We're here to ensure your experience remains clear and hassle-free.

Taylor W
Patient Success Lead

Resposta da Clear Health

9/09/2023

Hi Yolanda -

Thank you for bringing this to our attention. We truly apologize for the experience you’ve had with our customer service, and we appreciate your feedback. Our goal is to work with each patient closely and ensure everyone is receiving a positive and worry-free experience during the treatment process; however, we fell short in your case. Please accept our most sincere apologies.
We're dedicated to making this right for you. If you’re comfortable sharing more details privately, please reach out to me directly at taylor@helloclearhealth.com. In the meantime, our staff will reach out to you as well. We value your feedback as it helps us identify areas for improvement. Rest assured, we will do everything in our power to ensure a smoother experience moving forward.

Taylor W
Patient Success Lead