I’m so disappointed. I have been waiting for more than 10hrs for my transaction to go through even after being given a reference number. What’s happening? No communication from you guys either. It’s u... Ver mais
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Leia as opiniões dos outros
So far, so good. I have combed the internet several times looking for a service like this but when I found HeptaPay, I was so grateful. I have used it three times and I have not been disappointed. It’... Ver mais
A empresa respondeu
Before trying new fintech app I spend time checking previous reviews. I decided to give HeptaPay a try, was a little bit confused when the receiver did not get the money directly. Then I contacted He... Ver mais
A empresa respondeu
It took four tries for me to complete my transaction but that reflects a blend of my errors, my bank's fraud protections, and the need to harmonize with the team at HeptaPay. When I encountered issues... Ver mais
A empresa respondeu
Informações sobre a empresa
- Agente de mobile money
- Processamento de cartões
- Agência de câmbio
- Serviço de transferência de fundos
- Serviço de transferência de dinheiro
- Serviços financeiros não bancários
Escrito pela empresa
HeptaPay is an Online Agent for Mobile Money in East Africa. We allow customers to transfer money from their debit or credit cards into MTN MoMo, Airtel Money, and M-PESA in Kenya, Rwanda, Uganda, and the Democratic Republic of Congo (DRC). We also allow customers to pay businesses directly to their Safaricom M-PESA Buy Goods Till Numbers in Kenya, or MTN MoMo Pay Codes in Rwanda. A customer is not required to sign up with HeptaPay in order to transact. HeptaPay accepts payment via Visa, Mastercard, or American Express debit cards from anywhere in the world.
Informações de contacto
Applewood Adams, Adams Arcade, Ngong Rd, 00200, Nairobi, Quénia
- +254114558252
- support@heptapay.com
- heptapay.com
4,2
Bom
257 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
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Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
First time using this service and I got…
First time using this service and I got the money transferred in 5 mins
5 de outubro de 2024
Resposta da HeptaPay
Thank you so much for your feedback! We're thrilled to hear that your first experience with our service was smooth and quick, with the money transfer completed in just 5 minutes. We look forward to serving you again!
I am currently having a terrible…
I am currently having a terrible experience with heptapay. It has been three days and the recipient has not received the money. My ref is Hp-100224982D. The sender has sent an email and is not receiving any feedback.
Edit you have responded with a different person's name and reference number. Again, please address reference number Hp-100224982D.
2 de outubro de 2024
Resposta da HeptaPay
Dear Lorna Grace Kuwaza,
We note that the transaction you are reffering to was completed to M-PESA 0799801994 TARISAI KUWAZA on 24/09/24 at 01:06 AM with reference SIO7N98XT5.
Please let us know if there is anything else that we can help you with.
A very efficient means of withdrawing…
A very efficient means of withdrawing money from a virtual card. Transaction only takes a few minutes.
19 de setembro de 2024
Resposta da HeptaPay
Thank you for your great feedback! We're happy to hear that you found our service efficient for withdrawing money from your virtual card. It's great to know the transaction process was quick and smooth. If you need any further assistance, we're here to help!
Resposta da HeptaPay
Thanks for the feedback! We’re glad you found the service quick. If you need anything else, don’t hesitate to reach out!
It works real well for transactions
23 de setembro de 2024
Resposta da HeptaPay
Thank you for your review! We're happy to hear that the platform is working well for your transactions. If you ever have any questions or need assistance, we're here to help!
They provide good service for real.
17 de setembro de 2024
Resposta da HeptaPay
Thank you for your feedback! We're glad to hear that you're satisfied with our service. If there's anything more we can do for you, feel free to let us know!
Reliable and fast
I have been using this service for a year to send money to East Africa via credit card or debit card. Any technical issue is resolved quickly by the support team.
10 de setembro de 2024
Resposta da HeptaPay
Thank you for being a loyal user of our service for the past year! We're thrilled to hear that you've had a positive experience sending money to East Africa and that our support team has been able to resolve any technical issues promptly. We’re committed to providing reliable service, and your feedback encourages us to keep improving.
Trustworthy & Safe Cash Transfers with Local Help
I recently used HeptaPay's services and found the experience to be fairly straightforward. The platform offers a user-friendly interface, which made navigation simple. However, I did encounter some occasional delays with transactions. Overall, it’s a decent option for managing payments, though there could be some improvements.
31 de julho de 2024
Opinião espontânea
Resposta da HeptaPay
Thank you for your feedback! We're glad to hear that you found HeptaPay's interface user-friendly and easy to navigate. We apologize for the occasional delays you experienced with transactions and appreciate you bringing this to our attention. We're continuously working to improve the platform and ensure a smoother experience for all our users. Feel free to reach out if you have any further suggestions or concerns!
Resposta da HeptaPay
Thank you for your feedback! We're glad you find our service great, though we apologize for the delay you experienced. We strive to improve our speed and ensure a smoother experience in the future.
momo is not consistent
momo is not consistent. some days it doesn't appear on the options, that being said when it's working it's pretty convenient and at a decent transfer fee. i do think there's some room to improve in fees to send to other countries like using mpesa. the fees were too high
27 de agosto de 2024
Resposta da HeptaPay
Thank you for your honest feedback. We apologize for the inconsistency you've experienced with MoMo. We're actively working to improve reliability so that it's always available when you need it. We appreciate your suggestion about the fees, especially for international transfers, and will take it into consideration as we continue to enhance our services.
Resposta da HeptaPay
Thank you for your feedback! We're glad to hear that you had a quick and hassle-free experience. If you ever need any assistance, don't hesitate to reach out. We're here to help!
Easy to use and faster service.
16 de agosto de 2024
Resposta da HeptaPay
Thank you for your review! We're thrilled to hear that you find our service easy to use and fast. We work hard to ensure a smooth and efficient experience for our users. If you ever need anything else, we're here to help!
reliable service
reliable and when a transaction did not go through, i got the assistance soon after.
9 de agosto de 2024
Resposta da HeptaPay
Thank you for your feedback! We're glad to hear that you found our service reliable. It's great to know that our team was able to assist you quickly when a transaction didn't go through. We always strive to provide the best support possible.
Very fast and safe bravo 🙌🏾
Amazing experience guys your service is incredibly 🙏🏾thankful for your good service
23 de julho de 2024
Resposta da HeptaPay
Thank you for the wonderful review!
Resposta da HeptaPay
We're glad to hear that you find our service to be a great choice for sending money to your relatives. Your support means a lot to us, and we're here to make sure your transfers are always smooth and reliable. If you have any questions or need assistance, feel free to reach out. Thank you for choosing us!
Reliable and Secure Money Transfer Service with Local Support
I’m in the USA and send money to family in Rwanda using this mobile money service. It’s excellent and secure. I also LOVE supporting a local company!
20 de julho de 2024
Resposta da HeptaPay
Thank you so much for your kind review! We're thrilled to hear that you're satisfied with our service and that you find it secure and reliable. Thank you for choosing HeptaPay!
HeptaPay - Swift, Seamless and Superior Service To Send Money To Rwanda
Was looking for a way to send money for a medical situation to a friend in Rwanda, and unsuccessfully at first, even after several hours and multiple tries, multiple ways. Another big name and supposedly high rated site rejected my payment and even shut down the account I had just opened with them, frustrating to say the least. Thankfully, I found HeptaPay, and there was zero issues with the transaction. They have clearly established themselves as legit and trustworthy, as my normally difficult bank and card security had no issues at all with them. HeptaPay also offers multiple ways to get the funds to your recipient, mobile money, bank transfer, and cash pickup. As it was nighttime there in Rwanda, the Airtel Mobile Money option was ideal for our situation, and it could not have been a more pleasant experience, and the fees were incredibly reasonable as well. One VERY satisfied customer here, I highly recommend this service to anyone needing to get money to a friend, loved one, or business associate in Rwanda.
12 de julho de 2024
Resposta da HeptaPay
Dear John,
We thank you for taking the time to write this very comprehensive review of our service. It's great to know that HeptaPay provided a seamless and efficient solution for your situation. We are able to handle transactions from the most stringent bank and card security measures, and you can count on us anytime in urgent and sensitive situations.
Easy to navigate and complete my…
Easy to navigate and complete my financial transactions, Quick processing, excellent support in case of issues.
5 de julho de 2024
Resposta da HeptaPay
Thanks Jean!
Resposta da HeptaPay
Thank you for the review. Indeed, HeptaPay can be used in three straightforward steps:
1) Enter Amount to send
2) Enter the recipient phone number
3) Pay with debit or credit card!
We are glad you had a 5-star experience transacting with us.
Service was fast
Service was fast, received my money in under 5 minutes. THe exchange rates are not too bad
28 de junho de 2024
Resposta da HeptaPay
Thank you for the review. HeptaPay processes transactions very fast with competitive exchange rates, and fees of only 4%!
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