I’m so disappointed. I have been waiting for more than 10hrs for my transaction to go through even after being given a reference number. What’s happening? No communication from you guys either. It’s u... Ver mais
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Leia as opiniões dos outros
So far, so good. I have combed the internet several times looking for a service like this but when I found HeptaPay, I was so grateful. I have used it three times and I have not been disappointed. It’... Ver mais
A empresa respondeu
Before trying new fintech app I spend time checking previous reviews. I decided to give HeptaPay a try, was a little bit confused when the receiver did not get the money directly. Then I contacted He... Ver mais
A empresa respondeu
It took four tries for me to complete my transaction but that reflects a blend of my errors, my bank's fraud protections, and the need to harmonize with the team at HeptaPay. When I encountered issues... Ver mais
A empresa respondeu
Informações sobre a empresa
- Agente de mobile money
- Processamento de cartões
- Agência de câmbio
- Serviço de transferência de fundos
- Serviço de transferência de dinheiro
- Serviços financeiros não bancários
Escrito pela empresa
HeptaPay is an Online Agent for Mobile Money in East Africa. We allow customers to transfer money from their debit or credit cards into MTN MoMo, Airtel Money, and M-PESA in Kenya, Rwanda, Uganda, and the Democratic Republic of Congo (DRC). We also allow customers to pay businesses directly to their Safaricom M-PESA Buy Goods Till Numbers in Kenya, or MTN MoMo Pay Codes in Rwanda. A customer is not required to sign up with HeptaPay in order to transact. HeptaPay accepts payment via Visa, Mastercard, or American Express debit cards from anywhere in the world.
Informações de contacto
Applewood Adams, Adams Arcade, Ngong Rd, 00200, Nairobi, Quénia
- +254114558252
- support@heptapay.com
- heptapay.com
4,2
Bom
257 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da HeptaPay
HeptaPay is very fast to use for sending money. To enter all the details takes less than 10 seconds, paying takes 30 seconds, and fulfillment takes 15 seconds. In total, a transaction can be completed end-to-end in under one minute!
HeptaPay is the best
Best Money transfer web app I ever seen, HeptaPay is very fast, reliable and secured. It deserve more than 5 star
8 de junho de 2024
Opinião espontânea
Resposta da HeptaPay
Thank you for the 5 star review of our service! We appreciate it!
Resposta da HeptaPay
Thank you for the 5 star review of our service! We are glad you like HeptaPay's efficiency.
Convenient Solution for an everyday problem
This has saved me a lot of trouble going to ATM and after withdrawal go to the agent for MOMO deposit. The service fee is relatively affordable.
19 de maio de 2024
Resposta da HeptaPay
Thank you for sharing your experience, Daniel. We built HeptaPay with this exact use-case in mind. We are glad that we were able to solve this problem for you as well.
I am not happy
Hello please I am not certified with you guys I put all code sent but you. Keep rejecting to process why
22 de maio de 2024
Opinião espontânea
Resposta da HeptaPay
We apologize for the trouble you're experiencing. When transacting, please ensure that the code is entered correctly and hasn't expired.
The service is fair but you have some…
The service is fair but you have some delay in delivery.
Otherwise we appreciate this great innovation
16 de maio de 2024
Resposta da HeptaPay
Hi John. We appreciate your feedback. As we have noted on our website, first-time transactions may take up to 15 minutes to process. Subsequent transactions are usually completed in 30 seconds or less!
Resposta da HeptaPay
Thanks Tim. We aim to complete transactions in 30 seconds or less!
COMMENT ON SERVICES
thank you ,I appreciate YOUR SERVICE OF TRANSFERING FROM CARD TO MOMO BUT WE NEED ANOTHER TYPE OF CURRENCIES LIKE EUROS.
3 de maio de 2024
Resposta da HeptaPay
Thank you for your feedback, Divine. Unfortunately, we can not charge cards in Euros due to regulatory constraints. Since you are transacting to Rwanda, we welcome you to try out our RWF gateway which you can access via this link: https://heptapay.com/rw/atm
There services are great and they have…
There services are great and they have good rates. Won't hesitate to work with them again
10 de maio de 2024
Resposta da HeptaPay
Thank you, Belvick. You are welcome to transact on HeptaPay as many times as you wish!
HeptaPay is the best. No competition!
For someone who buys a lot of mobile money I can honestly say HeptaPay is the best! I receive my mobile mobile with speed!
3 de maio de 2024
Resposta da HeptaPay
Thank you, Kain. We try to complete all transactions within 30 seconds...but most times it's even less time!
Resposta da HeptaPay
Thank you, Gloria! What you see on the website is recipient gets, and what the sender is billed. There are no hidden charges, and we work on truth!
Resposta da HeptaPay
Thank you! As you saw for yourself, HeptaPay transactions are typically completed in 15 seconds!
Team support not responded the assistance
To fix the issue of instability network
Team support responded quickly
To increase the amount to transfer
26 de março de 2024
Resposta da HeptaPay
We are saddened to hear of your poor experience. Since your transfer, we have made changes to improve the stability of the network and increase fulfillment speeds. We encourage you to try transacting with us again.
Enhancing cross border cashless…
Enhancing cross border cashless financial transactions
5 de abril de 2024
Resposta da HeptaPay
Thank you for the 5-star review, Andre. Indeed, with a fulfillment presence in Kenya, Uganda and Rwanda, and accepting card payments globally, HeptaPay is truly working towards a cashless, borderless African society!
The process is seamless
The process is seamless, quick and responsive. I feel my transactions are safe and secure. If they have any technical issues, I love that I am updated on Twitter. I’m thrilled with their service.
8 de março de 2024
Resposta da HeptaPay
Thank you Michael for being our loyal customer through the years! You have helped make HeptaPay the 5-star service it is today!
Resposta da HeptaPay
Thank you for the feedback. We appreciate you taking the time to share your experience with us.
Yeah tanks guys
Yeah tanks guys, even if it still need your assistance sometimes, it end well
6 de fevereiro de 2024
Opinião espontânea
Resposta da HeptaPay
You're most welcome, and thank you for the review.
Fast and efficient
I have used the service several times. The exchange and transfer is almost instantaneous. Fast and efficient for converting and transferring money.
28 de dezembro de 2023
Resposta da HeptaPay
Thank you for your unwavering trust in HeptaPay.
Resposta da HeptaPay
Thank you, we will! HeptaPay is indeed the quickest and easiest way to top up your MTN MoMo line using your debit or credit card.
Resposta da HeptaPay
Thanks. HeptaPay will continue to complete transactions in 15 seconds or less.
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