Everything they do is fantastic, from their guidelines and rules to keep things in check, to their fantastic customer service where I have made mistakes, and every time they have been friendly, patien... Ver mais
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Leia as opiniões dos outros
Games work smoothly but most important thing was that my withdrawal was in my account in less than one minute.
A empresa respondeu
Først så satte jeg inn 500kr med 100% bonus., tapte selfølgelig . så fikk jeg 20fs i bonus, vant 2euro, og med litt flaks så hadde jeg plutselig 2000euro. cashet ut, gikk kanskje 7 timer så fikk jeg m... Ver mais
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Asiakaspalvelijat ovat epäpäteviä sekä vastaavat hitaasti -sain samaan kysymykseen / ongelmaan kolme eri vastausta, jotka olivat ristiriidassa toistensa kanssa. Lisäksi bonustenehdot epäselvät, eivätk... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
HighRoller is an online casino built by people who actually play. We keep it simple: fair games, swift payouts, and support that answers like a human. No buzzwords. Just straight talk. What to expect here: a deep lineup of popular slots, live tables, and fresh releases from leading studios. Promotions come with clear terms. Wagering and expiry shown upfront, before you opt in, not hidden in tiny print. Withdrawals are processed promptly. We use modern, secure payment options. You are in control. Set deposit limits, turn on reality checks, or take a cool-off. Self-exclusion is available anytime. Security is standard, not an extra: encrypted data, protected balances, account verification, and optional two factor authentication. We monitor game integrity and audit our processes so you can focus on playing. If we get something wrong, we fix it. If anything is unclear, we explain it. Feedback matters here, good or bad. Tell us what worked, what did not, and what you want next. That is how HighRoller gets better every week. You do not have to take our word for it. Try a game, chat with support, make a withdrawal, and read the bonus terms before you claim. Trust is earned one interaction at a time, and we plan to earn yours. 18+/21+. Play responsibly.
Informações de contacto
3,7
Aceitável
158 opiniões
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Dette casinoet må dere styre unna
Dette casinoet må dere styre unna. .Man kan like godt tørke seg i stompen med penger . For ikke snakke om at deres spill er svindel . Jeg har anmeldt de. .Spill hakker ,teknisk feil kommer opp flere ganger under spill..Du må da inn igjen ,og spill er som stoppet opp . Ene sider ingen feil ,andre sier der er funnet feil ,hvorfor vet de så klart ikke . .. .Prøvde i dag spiller alltid wild wild west tre ganger kom jeg opp til 3600 kr . Siste gangen kom det igjen teknisk feil ,hva skjer ???jo ,spill stopper ikke engang . Det raser rett ned til 0...Kanskje du fikk 10 kr . Altså .. Det tar ned 2000-3000-4000 og på det meste 5000 kr uten en dritt imellom. Raser ned uten å stoppe . Dette er et jævla dårlig casino ,med jævla dårlige spill . Og de kaller det god spill opplevelse . Hakk ,tekniske feil og lureri er ikke god spille opplevelse. Og dette skjer hver eneste gang ,så noe engangs tilfelle er det ikke. Grunn til at de kun scorer 2,7..under middels . Det sier alt!!!
20 de abril de 2024
Opinião espontânea
Resposta da HighRoller Casino
Hi Monica Sørensen,
Thank you for contacting us, and we are sorry to hear that you have experienced issues with our Casino.
Our team is always striving to provide the best gaming experience to our players and are always trying our best to assist players in a professional and efficient way.
Our Casino Team have investigated your query and were unable to locate any errors from our side. Rest assured that we have gone over the gameplay and can confirm that everything is in order and that you are not missing any bets/winnings.
Should you have any other queries do not hesitate to contact us, we are more than happy to help.
Do not USE THIS CASINO WARNING (Scammers)
They did not send my money because they promised me 200 freespins and I did not get them, i wanted my money back but they rejected 2 times my withdrawal. This casinosite is scam dont use it if u dont want to lose your money. And bad livesupport aswell.
16 de abril de 2024
Opinião espontânea
Resposta da HighRoller Casino
Hi Bigmacmikko,
We are sorry to hear that you have had a negative experience with our casino.
Kindly note that unfortunately we could not locate your account with the details provided on Trustpilot, we kindly advise you to contact us directly in order to resolve your case accordingly.
Først så satte jeg inn 500kr med 100%…
Først så satte jeg inn 500kr med 100% bonus., tapte selfølgelig . så fikk jeg 20fs i bonus, vant 2euro, og med litt flaks så hadde jeg plutselig 2000euro. cashet ut, gikk kanskje 7 timer så fikk jeg mail om at alt var greit og så tok det 1 dag så var pengene på konto. Folk som klager og sier at det er en scam , de må kanskje lese seg opp ang bonus % og hvor mye de må vinne før de kan cashe ut.
7 de abril de 2024
Opinião espontânea
Resposta da HighRoller Casino
Hi Joakim Evjen,
Thank you so much for taking the time to review us.
We are glad to see that your experience with us has been a great one. Please feel free to contact us should you require any assistance; we will be more than happy to help!
In the meantime, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!
Expérience
Bonjour, je vous demande de faire très attentions avec ce casino, il trouve toujours des excuse pour pas payer l’argent gagner. C’est des arnaqueurs.
10 de março de 2024
Opinião espontânea
Resposta da HighRoller Casino
Hi Pablo,
We are sorry to hear that you have had a negative experience with our casino.
Kindly note that unfortunately we could not locate your account with the details provided on Trustpilot, we kindly advise you to contact us directly in order to resolve your case accordingly.
Regards,
Honestly I have nothing bad to say…
Honestly I have nothing bad to say about this casino . I mean it’s all by a game of chance after all and I think as far as quality and selection highroller takes the cake !!!! Never had any problems with them and the support staff is very responsive !!!!
8 de março de 2024
Opinião espontânea
Resposta da HighRoller Casino
Hi Mitchell Maxwell,
Thank you so much for taking the time to review us.
We are glad to see that your experience with us has been a great one. Please feel free to contact us should you require any assistance; we will be more than happy to help!
In the meantime, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!
I had accidentally sent then too many…
I had accidentally sent then too many payments... canceled them but somehow it got taken.. then trying to track down money that I didn't give then they blame gigadat. The third party service . Then contacting them they blame higrolker casino.. after fighting 4 days with them for my own money I didn't get to even use.. I'm without my money and also recently divorced in a terrible spot.. and they both ripped me off . Tried to explain 100 times.. sent the pictures of canceled transactions but they Continue to lie and keep my money. So do not use this service theu screwed me over royally with no mercy... over $1000 CAD GONE! DONT TRUST THEM!!
24 de fevereiro de 2024
Opinião espontânea
Resposta da HighRoller Casino
Hi David Forrest,
We are sorry to hear about your negative experience with our Casino.
Kindly note that we had sent you an email yesterday afternoon to Provide documentation. At your convenience kindly forward the requested documentation so that we can further continue investigating and resolve your case once and for all.
Should you require any assistance, do not hesitate to contact us, we are more than happy to help.
These people are LIARS. Won’t release my money
So I deposited on this casino, played a little, then forgot about it. A month later i hop back on and attempt to withdraw my funds. I am met with requests to complete kyc. After dealing with that my profile was fully verified. However when I went to withdraw this time I get an email stating my withdrawal didn’t go through as I didn’t wager enough. I go ask chat support how much more I need to wager to withdraw, support tells me my account is once again under review. lol. STAY AWAY. You guys LITERALLY had all the time in the world to review my account, it’s hilarious to me how the second I need my money, I am unable to get it. Even after completing all of the required steps. If you want fast and easy withdrawals I would stay far away from this casino. If after you complete the tedious kyc you won’t even be able to withdraw, and now these people have a picture of my passport, and my face, while I do not have my money.
TLDR: STAY AWAY! TEDIOUS KYC PROCESS ASKING FOR TOO MUCH + WONT WITHDRAW AFTER YOU COMPLETE KYC
~Kathleen Lemessurier
15 de fevereiro de 2024
Opinião espontânea
Resposta da HighRoller Casino
Hi Kathleen Lemessurier,
Thank you for contacting us, and we are sorry to hear that you have experienced issues with our Casino.
We understand that the verification process can be frustrating for our customers, but we are obliged to carry out necessary verification checks on our players at any stage. This is also stated in the terms and conditions, which you are asked to accept upon registration.
We do our best to try and get the document verified for our customers as soon as possible, however on certain occasions there might be a slight delay, especially if documents need to be re-sent or if additional documents are requested.
We are investigating your case accordingly. Rest assured that the moment an update is provided we will contact you appropriately.
Should you have any questions in the meantime, please do not hesitate to contact us, we are more than happy to assist.
Update - 19/02/2024
Hi Kathleen Lemessurier,
Kindly note that we had sent you an email regarding your case on Saturday the 17th of February 2024.
Should you have any other queries do not hesitate to contact us, we are more than happy to help.
This casino deserves better reviews
I don’t really understand why so many online casinos have such bad reviews.
I’ve been using Highroller and other casinos over the years. (Mostly Unibet and Mrgreen)
I’ve never had any issues with either of them.
Of course they ask for documents so they can verify that you are who you say you are, and sometimes they need more proof. But that does not mean that they are trying so scam you.
I feel some people are quick to blame the casinos for asking for documentations before they can withdraw the winnings, because that gives them time to gamble away the rest of the money, and some people may take that as a scam but if you win quite a bit of money and gamble all that away while waiting for verification, then you need to get some self control and not blame the casino.
I’ve won quite a lot of money on highroller and have nothing but positive things to say about them.
I use Revolut to deposit and withdraw money and have NEVER experienced any trouble, the money is often in my bank the same day as I withdraw.
They are also quick to answer questions and I’ve always felt that they have a great customer service.
11 de janeiro de 2024
Opinião espontânea
Resposta da HighRoller Casino
Hi Elvira,
Thank you so much for taking the time to review us.
We are glad to see that your experience with us has been a great one.
Please feel free to contact us should you require any assistance; we will be more than happy to help!
In the meantime, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!
I have played Highroller for some time…
I have played Highroller for some time now an they have given out my payouts on time I have no problems with them at all I'll recommend them to anyone to play .
like all casinos online you have to make sure all documents are correct from address to your name to ID to bank details in order to get your money's on time Highroller has not once let me down I enjoy the games on there website thanks highroller Cr××××na Is××c Ry×n D×rly Vio××ta iz××si hope I spelt it right 😊 Ni×ni these are the helpful people that are always on there .
9 de fevereiro de 2024
Opinião espontânea
Resposta da HighRoller Casino
Hi MM,
Thank you for leaving a review for our Casino.
We are glad to hear that you have had a positive experience with us :) .
Should you have any further queries do not hesitate to contact us, we are more than happy to assist you.
We hope to see you playing with us soon, and wish you the best of luck.
Dont use High roller casino from them on the 18th…
I won $2600 from them on the 18th January a d was told it would be in my account in 5 working days but it wasn't. Gave them bank account details as they asked was told it would be sorted in 48hours but its now 4th February and still waiting . They are giving me the run around and dont pay out as keep on being fobed off. Dont recommend them as they dont want to pay you your winnings. As you see from there reply below same response That they keep giving and they still havent contacted me and havent paid me this company is a scam. Whats to investiage they know i have not be paid they are not happy to help me as they say as this matter has not been delt with and have not helped, the people investigating that I have asked to speak to through the support team wont talk to me only aloud to go through support team which do nothing apart from repeat the same thing tat its been looked into and waiting from response they seem to only i reply the comoany is a scam
4 de fevereiro de 2024
Opinião espontânea
Resposta da HighRoller Casino
Hi Natalie Hall,
We are sorry to hear that you have had a negative experience with our casino.
Rest assured that your case is currently being investigated by the relevant team and as soon as we have an update, we will inform you immediately.
Thank you for your cooperation and patience, should you have any other queries, do not hesitate to contact us we are more than happy to help.
Update - 14.02.2024
Hi Natalie Hall,
Kindly note that we had sent you documentation regarding your case via email yesterday, we can see that you have responded and confirmed that your Withdrawal has been received accordingly.
Should you have any other queries do not hesitate to contact us, we are more than happy to help.
poor experience have won a a large lump…
poor experience have won a a large lump sum and they are declining every single document sent in, I have given every single document possible sent directly from my bank to prove I am who I say I am and they are declining it every chance they get after reading the reviews on here I wish I had read them earlier so I didn’t pour my money into this ridiculous so called casino! So quick to take deposits but take forever to release them.. it’s quite sad really!
23 de janeiro de 2024
Opinião espontânea
Resposta da HighRoller Casino
Hi Terahui,
Thank you for contacting us, and we are sorry to hear that you have experienced issues with the verification of your account.
We understand that the verification process can be frustrating for our customers, but we are obliged to carry out necessary verification checks on our players at any stage. This is also stated in the terms and conditions, which you are asked to accept upon registration.
We do our best to try and get the document verified for our customers as soon as possible, however on certain occasions there might be a slight delay, especially if documents need to be re-sent or if additional documents are requested.
Kindly note that we have sent you an email earlier this morning advising what documents are required in order to verify your account and subsequently process your withdrawal.
Should you have any questions, please do not hesitate to contact us, we would be more than happy to assist.
Update - 30/01/2024
Hi Terahui,
We are happy to advise that your account was verified late yesterday afternoon, as a result your Withdrawal has also been processed accordingly.
Kindly note that it can take up to 5 working days before the balance is reflected into your account. Should you have any other queries do not hesitate to contact, we are more than happy to help.
They are the worse so easy to put money…
They are the worse so easy to put money in but when it comes to withdrawing they find every excuse as to why we cannot get it looks like I won’t be getting my winnings
15 de janeiro de 2024
Opinião espontânea
Resposta da HighRoller Casino
Hi Paige Browne,
Thank you for providing further details via Trustpilots find reviewer system.
As stated in our Terms and Conditions accepted by yourself upon registration, the verification process is mandatory for every customer, who accepts to provide all the documents requested, and accepts the possibility to run further checks on their own account.
Kindly be advised that we had sent you an email yesterday morning, requesting specific documentation. At your convenience, kindly forward the document/s needed in order to verify your account and subsequently process your Withdrawal accordingly.
Should you have any questions, please do not hesitate to contact us, we are more than happy to assist.
Update - 23/01/2024
Hi Paige Browne,
We are happy to advise that your Account has been verified earlier this morning, as a result of this your Withdrawal has been processed accordingly.
Kindly note that it can take up to 5 working days before the balance is reflected into your account.
Should you have any other queries do not hesitate to contact us, we are more that happy to help.
Vant 24k
Vant 24k, men å få de ut var en annen sak… startet med at jeg måtte vise pass, hvor jeg bodde. Det holdt ikke, jeg måtte vise kort, kontoutskrift også måtte jeg ha en live sjekk av ansiktet mitt. Likevel så avslo de «withdraw” og ba om mer bevis, veldig gøy å spille på siden, men spill med tulle penger fordi ekte penger får du neppe ut igjen.😑 styr unna
3 de janeiro de 2024
Opinião espontânea
Resposta da HighRoller Casino
Hi Victor Waldvogel Magnussen,
Thank you for contacting us, and we are sorry to hear that you have experienced issues with the verification of your account.
We understand that the verification process can be frustrating for our customers, but we are obliged to carry out necessary verification checks on our players at any stage. This is also stated in the terms and conditions, which you are asked to accept upon registration.
Kindly note we had sent you an email on the 4th of January 2024, requesting specific documentation which is needed in order to verify your account. At your convenience kindly forward the requested document so that we can verify your account & resolve your case once and for all.
Should you have any questions, please do not hesitate to contact us, we would be more than happy to assist.
Highroller casino is the worst Ever!
Highroller casino is the worst Ever!! When it comes to Payouts. ID verification process is absolutely ridiculous! I regret signing up with them in the first place. I honestly would not recommend it to anyone at all. There are other wayyyy better betting sites online who have a fast verification process and ease of pay out.
29 de dezembro de 2023
Opinião espontânea
Resposta da HighRoller Casino
Hi Mary Pangum,
Thank you for contacting us, and we are sorry to hear that you have experienced issues with the verification of your account.
We understand that the verification process can be frustrating for our customers, but we are obliged to carry out necessary verification checks on our players at any stage. This is also stated in the terms and conditions, which you are asked to accept upon registration.
We do our best to try and get the document verified for our customers as soon as possible, however on certain occasions there might be a slight delay, especially if documents need to be re-sent or if additional documents are requested.
Should you have any questions, please do not hesitate to contact us, we would be more than happy to assist.
One of the best online casinos in New…
One of the best online casinos in New Zealand. Very good VIP experience.
Very good selection of online slots. Payouts are fast as well.
28 de dezembro de 2023
Opinião espontânea
Resposta da HighRoller Casino
Hi Sven Kaltenegger,
Thank you so much for taking the time to review us.
We are glad to see that your experience with us has been a great one.
Please feel free to contact us should you require any assistance; we will be more than happy to help!
In the meantime, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!
Scammers scammers
Scammers scammers. It's day five and I haven't gotten my money back from her. One time it says that I entered the IBAN incorrectly, and the next time it says SWIFT. I sent them a link to see for themselves that everything is fine, but the same thing continues. You give them thousands, but you are unable to return 20€.
24 de novembro de 2023
Opinião espontânea
Resposta da HighRoller Casino
Hi Jonas Radvila,
We are sorry to hear that you have had a negative experience with our casino.
Kindly note that your Withdrawal has been processed earlier today, kindly note that it can take up to 5 working days before the balance is reflected into your account accordingly.
Should you have any other queries do not hesitate to contact us, we are more than happy to help
Honestly really good site
Honestly really good site. Won 760$ and it was withdrawn and in my account in under 24 hours! Awesome thanks high roller!
10 de novembro de 2023
Opinião espontânea
Resposta da HighRoller Casino
Hi Jordan Hawthorne,
Thank you so much for taking the time to review us.
We would like to congratulate you on your Winnings and are glad to see that you've had a positive experience with us.
Please feel free to contact us should you require any assistance; we will be more than happy to help!
We wish you the best of luck for your future within our casino, and we hope to see you playing with us again soon!
Everything is great in HighRoller.
Everything is great in HighRoller.
Iam very positive when they contact me with whatsupp and add money in my account.
Geep doing great jov guys!
7 de novembro de 2023
Opinião espontânea
Resposta da HighRoller Casino
Hi Aki Puurunen,
Thank you so much for taking the time to review us.
We are glad to see that your experience with us has been a great one.
Please feel free to contact us should you require any assistance; we will be more than happy to help!
In the meantime, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!
A SHAM, FRAUDULENT WEBSITE.
WHATEVER YOU DO, DON'T PUT ANY MONEY INTO THIS ONLINE CASINO. YOU WILL NOT GET A CENT BACK. I WON A LARGE SUM OF MONEY WHICH THEY WILL NOT PAY OUT. THEY MAKE ALL SORTS OF EXCUSES, THIS IS A SHAM. DON'T PUT ANY MONEY ON HERE.
30 de agosto de 2023
Opinião espontânea
Resposta da HighRoller Casino
Hi Tayne Derriman,
We are sorry to hear that you are experiencing issues with our casino.
Rest assured that your review is currently being investigated by the relevant team and as soon as we have an update, we will inform you immediately.
Thank you for your cooperation and patience.
Update - 13.09.2023
Hi Tayne Derriman,
Kindly note that we have resolved your case with our Casino. Your Account has been verified accordingly,as a result of the your Withdrawal requests have now been processed. Kindly note that it may take up to 5 working days before the balance reflects into your account.
We would like to thank you for your continued patience throughout your case, should have you have other queries do not hesitate to contact us, we are more than Happy to help.
OMG!!!
OMG! What a joke! Don't ever try to win with these jokers! It's not a real casino, they just pretend to be one. Please please, don't waste your time and money with them. Never ever seen worse online casino. Trust me on this one.
5 de setembro de 2023
Opinião espontânea
Resposta da HighRoller Casino
Hi Daniel K,
Thank you for taking the time to review us.
We are sorry to hear that you have not been lucky while playing at our casino. Understanding your feelings, we would like to point out that we are a regulated casino and are constantly being monitored by the relevant authorities to ensure that we provide fair game play to all our players.
Each Game has a different pay-out ratio, and every slot is different in the behavior of disbursements. The profit chance, including any bonus round triggered within a game, is only based on luck, and as a licensed operator we have no influence on this.
Please feel free to contact our support at any time should you wish to check for any available offers on your casino account, our support team is available 24/7 and we will be more than happy to assist you.
A Experiência Trustpilot
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