Everything they do is fantastic, from their guidelines and rules to keep things in check, to their fantastic customer service where I have made mistakes, and every time they have been friendly, patien... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Games work smoothly but most important thing was that my withdrawal was in my account in less than one minute.
A empresa respondeu
Først så satte jeg inn 500kr med 100% bonus., tapte selfølgelig . så fikk jeg 20fs i bonus, vant 2euro, og med litt flaks så hadde jeg plutselig 2000euro. cashet ut, gikk kanskje 7 timer så fikk jeg m... Ver mais
A empresa respondeu
Asiakaspalvelijat ovat epäpäteviä sekä vastaavat hitaasti -sain samaan kysymykseen / ongelmaan kolme eri vastausta, jotka olivat ristiriidassa toistensa kanssa. Lisäksi bonustenehdot epäselvät, eivätk... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
HighRoller is an online casino built by people who actually play. We keep it simple: fair games, swift payouts, and support that answers like a human. No buzzwords. Just straight talk. What to expect here: a deep lineup of popular slots, live tables, and fresh releases from leading studios. Promotions come with clear terms. Wagering and expiry shown upfront, before you opt in, not hidden in tiny print. Withdrawals are processed promptly. We use modern, secure payment options. You are in control. Set deposit limits, turn on reality checks, or take a cool-off. Self-exclusion is available anytime. Security is standard, not an extra: encrypted data, protected balances, account verification, and optional two factor authentication. We monitor game integrity and audit our processes so you can focus on playing. If we get something wrong, we fix it. If anything is unclear, we explain it. Feedback matters here, good or bad. Tell us what worked, what did not, and what you want next. That is how HighRoller gets better every week. You do not have to take our word for it. Try a game, chat with support, make a withdrawal, and read the bonus terms before you claim. Trust is earned one interaction at a time, and we plan to earn yours. 18+/21+. Play responsibly.
Informações de contacto
3,7
Aceitável
158 opiniões
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Tried with more than 200e
Tried with more than 200e. Rolled for 0.3-.0.5 euro cents. All down pretty fast. If you get a bonus game win nothing.. find some other website look like the winning is impossible.. crap website
21 de agosto de 2023
Opinião espontânea
Resposta da HighRoller Casino
Hi Minde Buvo,
We are sorry to hear that you have not been lucky with our casino.
Understanding your frustration, please let us point out that we are a regulated casino, and we act according to the regulator guidelines in the clearest way possible.
Said that, please note that if you play with slots, you should know that every game round is unique and cannot be based on the previous one.
This means that slots do not know if you won or lost in the previous game/spins. Every round is unique and is generated by the RNG (Random Number Generator).
We wish you the best of luck for your future with our casino, and should you have any questions, please do not hesitate to contact us, we would be more than happy to assist.
Best gambling site I have ever used
Best gambling site I have ever used. very good customer service and there is never any problem with depositing or withdrawing money! Simply the best! Answers all questions quickly and is simply just great!
10 de agosto de 2023
Opinião espontânea
Resposta da HighRoller Casino
Hi Christian Bergersen,
Thank you for taking the time to review us.
We are happy to see that you have had a great experience with us 😊!
Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.
In the meantime, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!
I won 1000 nz dollars pushed withdraw…
I won 1000 nz dollars pushed withdraw all documents accepted but they didn't pay me then I thought I'll just reverse it may as well play it so I did I played the whole lot on one game at 20 cents a bet not one free spin and haven't won a free spin since it's so rigged the only casino I trust is sky city the withdrawal process is easy with them and as soon as u withdrawal its already in your account and clears 2 days later highroller needs to take note from how well they run their site ... Also they will always respond with we can't find that on your account or it's just luck when it comes to the games etc um no Use do influence it I've watched the reels spin then spam out heaps 1000 on one game at 20 cents a spin with no free games is not right n u know it lol but I won't be playing ever again skycity is where it's at
8 de fevereiro de 2023
Opinião espontânea
Resposta da HighRoller Casino
Hi Siahn Taylor,
We are sorry to hear that you have had a negative experience with our Casino.
Kindly note that we try our upmost to Process Withdrawals in a timely manner, unfortunately, this can sometimes take a bit longer than anticipated, especially in times of high level of player contacts. Saying that whilst looking into your account, we were unable to find any Withdrawal requests from your end.
We would like to also point out that as a regulated Casino, we are constantly being monitored by the relevant authorities to ensure that we provide fair game play to all our players.
Each Game has a different pay-out ratio, and every slot is different in the behavior of disbursements. The profit chance, including any bonus round triggered within a game, is only based on luck, and as a licensed operator we have no influence on this.
Should you have any queries, please do not hesitate to contact us, we would be more than happy to assist.
The best site I have ever used!
The best site I have ever used!! Pays out almost every time! My biggest I have won so far is 3k NZD on $1 bet. Level up bonuses, free spins etc, Very Friendly customer service, quick at responding, lots and lots of different games to try! Low or high bets. Identification process is very straight forward, got mine verified in less than an hour. Defiantly worth giving Highroller a go, so much fun A+++++😁
29 de julho de 2023
Opinião espontânea
Resposta da HighRoller Casino
Hi Alicia Angell,
Thank you for taking the time to review us.
We are happy to see that you have had a nice experience with us; We put customer experience and satisfaction as a priority and reviews like yours reaffirm the hard work we put in every day.
Should you need any assistance please do not hesitate to contact us, we are more than happy to help.
We wish you the best of luck with our casino, and we hope to see you playing with us again soon.
Des voleurs
N'importe pour vérifier le compte de Casino. C'est du gros bullshit
3 de julho de 2023
Opinião espontânea
Resposta da HighRoller Casino
Hi Jude,
Thank you for providing us with further details so that we can look into your case, and we are sorry to hear that you have experienced issues with the verification of your account.
As stated in our Terms and Conditions accepted by yourself upon registration, the verification process is mandatory for every customer, who accepts to provide all the documents requested, and accepts the possibility to run further checks on his own account.
We sent you an email yesterday requesting further information. At your earliest convenience kindly provide the information needed so that we can verify your account accordingly.
Should you have any questions, please do not hesitate to contact us, we would be more than happy to assist.
If I could give less than a 1 yet I…
If I could give less than a 1 yet I would!! All fine and dandy until you win and you send it LITERALLY ALL THE DOCUMENTS YOU POSSIBLY CAN TO PROVE ITS YOU AND THEY WILL SAY ITS WRONG AND YOU SEND IN MORE AND ONCE YOUVE SENT ALL YOU CAN AND YOU KNOW DAMN WELL and THEY KNOW AS WELL THAT ITS ALL CORRECT THEY WILL FIND ANY POSSIBLE EXCUSE TO DRAG IT OUT AND FIND A EXCUSE “ the security team found a duplicate account so funds are confiscated and account closed, but yet don’t prove or provide you with this “duplicate account “ JUST SO THEY DONT HAVE TO PAY OUT !!
30 de junho de 2023
Opinião espontânea
Resposta da HighRoller Casino
Hi MARIA REIMER,
We are sorry to hear that you have experienced issues with our Casino.
As per our Terms & Conditions, specifically clause §8.1: Only one Account per person, household, IP address and computer device is allowed. Creating multiple user accounts may result in termination of the accounts and suspending of all payouts.
You can view the full Terms & Conditions Here: https://www.highroller.com/en-ca/terms-conditions
Should you have any other questions, do not hesitate to contact us.
Horrible site
Decent site. But they are doing everything they can to not accept your verifying documents. DO NOT PLAY ON THIS SITE.
27 de junho de 2023
Opinião espontânea
Resposta da HighRoller Casino
Hi Karstein Larsen,
Thank you for contacting us, and we are sorry to hear that you have experienced issues with the verification of your account.
We understand that the verification process can be frustrating for our players, but we are obliged to carry out necessary verification checks on our players at any stage. This is also stated in the terms and conditions, which you are asked to accept upon registration.
We do our best to try and get the documents verified for our players as soon as possible, however on certain occasions there might be a slight delay, especially if documents need to be re-sent or if additional documents are requested.
Should you have any questions, please do not hesitate to contact us, we would be more than happy to assist.
They are good casino but when it comes…
They are good casino but when it comes to payout i recon worst its been a week now still waiting i won alot from there and had no problems withdrawing more now they are just pushing it video slot casino 5m withdraw 1 out 10.
Update withdrew on the 7th and still waiting i gave them my bank statment and everythink. Must be hard work scamming
7 de junho de 2023
Opinião espontânea
Resposta da HighRoller Casino
Hi KaibZ,
We have investigated your case and due to an issue from our Payment Providers side your Withdrawal request had failed.
Your Balance was reverted back onto your account and we can see that you have already requested a new Withdrawal request which has already been processed from our end.
Kindly note that it can take up to 5 working days before the balance is shown in your account.
We apologize for the inconvenience caused, we hope to see you playing with us again soon.
Thanks highroller I've found to be a…
Thanks highroller I've found to be a reliable website. Good support. First time having big win and money was in bank fast. Thanks high righroller for enjoyable
8 de junho de 2023
Opinião espontânea
Resposta da HighRoller Casino
Hi Jo Oliver,
Thank you for taking the time to review us.
We are happy to see that you have had a nice experience with us 😊!
Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.
In the meantime, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!
Resposta da HighRoller Casino
Hi Ole,
Thank you for taking the time to review us.
We are happy to see that you have had a nice experience with us; We put customer experience and satisfaction as a priority and reviews like yours reaffirm the hard work we put in every day.
Should you need any assistance please do not hesitate to contact us, we are more than happy to help.
We wish you the best of luck with our casino, and we hope to see you playing with us again soon.
Highroller casino is my best experience to date. Take it from someone who has been scammed by many casinos. 100% recommend.
I have been scammed by so many casinos that I always check trustpilot and ask gamblers before depositing. I deposited €20 with the welcome bonus of +€20 . As I had not dropped below the €20 I deposited and into the bonus fund I was not locked into wagering when I won €400. Not many casinos do this, with most casinos the wagering starts as soon as you place your first bet . I was still scared to get excited about my winnings as I have been scammed by many casinos for stupid little things hid in their T&Cs . I request a withdrawal and was so surprised to see the money in my account a few hours later. It’s a pity there is no 2nd deposit bonus but I highly recommend this casino and is 100% my new favourite casino. Because I requested a withdrawal without entering into the bonus I had to forfeit the €20 bonus amount ( completely understandable ) but was so surprised to see that I will still receive my 20 bonus spins every day as part of that welcome bonus which they really didn’t have to do. Amazing experience with Highroller casino. Thank you
21 de abril de 2023
Opinião espontânea
Resposta da HighRoller Casino
Hi Eloise Bishop,
Thank you so much for taking the time to review us.
We are glad to see that your experience with us has been a great one.
Please feel free to contact us should you require any assistance; we will be more than happy to help!
In the meantime, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!
This is the biggest scam gaming website…
This is the biggest scam gaming website there is.
I wouldn't recommend this website to ANYONE!!!
they are thieves and rig their games.
The website always has problems and they will never believe you when you tell them.
DO NOT GIVE THEM YOUR MONEY!!
12 de abril de 2023
Opinião espontânea
Resposta da HighRoller Casino
Hi Sarah Free,
Thank you for taking the time to review us.
We are sorry to hear that you have not been lucky while playing at our casino. Understanding your feelings, we would like to point out that we are a regulated casino and are constantly being monitored by the relevant authorities to ensure that we provide fair game play to all our players.
Each Game has a different pay-out ratio, and every slot is different in the behavior of disbursements. The profit chance, including any bonus round triggered within a game, is only based on luck, and as a licensed operator we have no influence on this.
Please feel free to contact our support at any time should you wish to check for any available offers on your casino account, our support team is available 24/7 and we will be more than happy to assist you.
Been trying to withdrawl money and it's…
Been trying to withdrawl money and it's always returned to my account..I want to bank wire and have sent messages asking how?? No reply
22 de março de 2023
Opinião espontânea
Resposta da HighRoller Casino
Hi Ck,
We are sorry to hear that you are experiencing issues with our casino.
Kindly note that unfortunately we could not locate your account with the details provided on Trustpilot. We have requested further details via Trustpilots Find Reviewer System so that we can locate your account.
At your earliest convenience kindly forward us the details requested so that we can investigate your issue and resolve it once and for all.
Update - 27.03.2023
Hi Ck,
We had requested further details via Trustpilots Find Reviewer systems however we did not hear back from you in the allotted time frame and as a result will be closing your case.
Should you still experience issues with our Casino, we kindly advise you to contact us directly, we are always happy to assist.
When Ill send documetation copy of my…
When Ill send documetation copy of my National id card, driving licens and copy of my Bill. You guys only sends me declaned your documetation. So i cant transfere from game accont to my accont. You get what you asked for but just declanes.
5 de fevereiro de 2023
Opinião espontânea
Resposta da HighRoller Casino
Hi Leif-Magne Heitun heitun,
We are sorry to hear that you have experienced issues with our casino.
We are glad to say that your documents have been reviewed and verified accordingly.
We would greatly appreciate if you can update your review based on the experience with us handling your case and should you have any other queries do not hesitate to contact us, we are more than happy to help.
highroller casino blocked our acount and help all of OUR money!!
im writting this in hopes that i will finally gain some help regarding this matter!
i had gotton my husband a 50$ prepaid master card.. and i had sugested that he use your site (as it is what i ALWAYS use)
however the card wouldnt work for him.. he contacted live sapourt who incouraged him to send in some proof of id ext ext .. she said that the issue would be resolved. after having to basically argue with her explaining that the money could not just be "sent back" to him as its a prepaid card that is non refundable ext ext ... Now for some reason my account is blocked too !!! which i had just won 260 on!! i have 4 children and was thrilled to see that i had won.. i thought wow thats awesome! but now all because i contacted live sapourt IN MY HUSBAND OWN ACCOUNT on my phone... now MY ACCOUNT is blocked now too!?!?!
so between us that is now 310 dollars we are out!!! this happened days ago now and ive contacted countless live sapourt members all of which promise that they are on it.. but nothing has changed and im beginging to think that ill never see my money again. look this is hard for us as were not rich, hell not even well off if im being honest.. we are a low income family and feel ripped off.. no one is helping us... not rly.
21 de janeiro de 2023
Opinião espontânea
Resposta da HighRoller Casino
Hi Marissa Boyle,
Thank you for contacting us, and we are sorry to hear that you have had a negative experience with our Casino so far.
Kindly note we sent you an e-mail earlier today to provide documentation. At your convenience kindly forward the documentation which was requested, so that we can escalate to the relevant department and resolve your case accordingly.
We understand that the verification process can be frustrating for our customers at time, but we are obliged to carry out necessary verification checks on our players at any stage. This is also stated in the terms and conditions, which you are asked to accept upon registration.
We do our best to try and get the document verified for our customers as soon as possible, however on certain occasions there might be a slight delay, especially if documents need to be re-sent or if additional documents are requested.
Should you have any questions, please do not hesitate to contact us, we would be more than happy to assist.
Update - 26.01.2023
Hi Marissa Boyle,
We are glad to say that your account was verified yesterday and all account restrictions have been removed accordingly. Kindly note that your Withdrawal was also processed from our end also.
We would greatly appreciate if you can update your review based on the experience with us handling your case and should you have any other queries do not hesitate to contact us, we are more than happy to help.
they scammed me after winning 100…
they scammed me after winning 100 jackpot they did not payed me
11 de janeiro de 2023
Opinião espontânea
Resposta da HighRoller Casino
Hi ashish sood
We are sorry to hear that you have had a negative experience with us.
Kindly note that both us & the game provider have reviewed your gameplay & the evidence which you had forwarded us and have come to the conclusion that unfortunately, No Jackpot wins were triggered on your account.
We also sent you a detailed e-mail in regards to your case earlier this week.
We understand that this is not the outcome which you would have preferred, should you require further assistance, do not hesitate to contact us, we are more than happy to help.
Support Staff Ready to Help
Have had a great experience so far. The support agents are very efficient and are able to make sure you are provided with all the info you need.
11 de janeiro de 2023
Opinião espontânea
Resposta da HighRoller Casino
Hi Faatiga,
Thank you for taking the time to review us.
We are happy to see that you have had a nice experience with us; We put customer experience and satisfaction as a priority and reviews like yours reaffirm the hard work we put in every day.
Should you need any assistance please do not hesitate to contact us, we are more than happy to help.
We wish you the best of luck with our casino, and we hope to see you playing with us again soon.
Excellent website
Excellent website, super easy to use. Seems more then fair with the winning percentage and the workers are super fast and professional. Absolutely no complaints at all. Highly recommend!
4 de janeiro de 2023
Opinião espontânea
Resposta da HighRoller Casino
Hi CT Customer Lonnie from P.E.I,
Thank you so much for taking the time to review us.
We are happy to see that your experience with us has been a great one. Please feel free to contact us should you need any assistance; we will be more than happy to help!
In the meantime, we wish you the best of luck and we hope to see you playing with us again soon!
Con artists scam casino for withdrawals…
Con artists scam casino for withdrawals and verifications. Don't join this place
1 de dezembro de 2022
Opinião espontânea
Resposta da HighRoller Casino
Dear Borda, as you can hopefully see from our other reviews, your situation is far from our usual high standards and company’s values. Please drop our support team a message and let us know your account details and we’ll gladly give you recommendations in case you are having difficulties with your account verification. KYC is important to meet regulatory requirements, it shouldn’t be a problem for anyone to validate their personal information.
Worst online gambling site ever shifty…
Worst online gambling site ever shifty rewards like 3 spins 5 cent spins no promotions no loyalty rewards just horrible
9 de dezembro de 2022
Opinião espontânea
Resposta da HighRoller Casino
Dear Shannon, we strive incredibly hard here to make every customer experience enjoyable, all feedback is important to us and we’re sorry to hear you had a negative experience. Our rewards are very competitive, starting with a very generous welcome offer along with personalized level up rewards credited to your account as you play, loyalty program and personal account managers, tournaments, leaderboards, all the good stuff 😉 but we will gladly review your bonus ratio and get in touch with you ASAP.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.