Good customer service and good quality products. My heated gilets are still working well months later, and the team were very helpful when I needed to exchange a size. Delivery was a little slow, but... Ver mais
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Shoes ordered and delivered on 26th June were too small. Despite 3 email requests over a number of weeks requesting return authorisation as per their refund and returns policy they did not reply. It i... Ver mais
A empresa respondeu
Do not buy from them . They are based in China. Not Netherlands. They offer zero refunds Promise refunds which never materialise. I have been actively emails g since December 2025. With rea... Ver mais
A empresa respondeu
I bought a heated base layer as a Xmas present. It arrived as described and promised before Christmas. Very nice quality product at a much better price than elsewhere. Delivery took a while as it wa... Ver mais
A empresa respondeu
2,8
Aceitável
368 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 98% das suas opiniões negativas
Geralmente responde em 14 horas
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As pessoas também visitaram
Ordered a heated filet as a Christmas…
UPDATED REVIEW - after leaving my previous review, I have received no response from customer service about exchanging the heated gilet to a larger size despite numerous requests for an update. It seems this company stops any communication after a review is left, which you’re told is the ONLY way you can proceed with an exchange. Avoid!!!
5 de janeiro de 2026
Opinião espontânea
Resposta da Hike Adventure
Thank you for your lovely feedback.
We’re very pleased to hear that our customer service team was able to assist you promptly with tracking your delivery and arranging the exchange for a larger size. We hope the replacement will be a perfect fit and that the heated gilet makes a great gift.
Thank you for choosing us, and please don’t hesitate to get in touch if we can help with anything further.
I would definitely recommend this…
I would definitely recommend this company, both product & customer service are of the highest level.
5 de janeiro de 2026
Opinião espontânea
Resposta da Hike Adventure
Thank you so much for your kind words and recommendation! We’re delighted to hear that you’re pleased with both our products and customer service.
Your support means a lot to us, and we look forward to serving you again in the future.
Items far too small
Brought my Dad 2XL joggers and 3XL hoodie which both are far too small. I'm a ladies size 12 and I could wear them!!
I contacted customer service and was offered a 20% discount to keep them, but there no good for my Dad.
I'm then told, which I didn't see on their website that although you ordered from the Netherlands you have to return to China at my own expense, even though the garments are unwearable.
Would never buy again from them
25 de novembro de 2025
Opinião espontânea
Resposta da Hike Adventure
Thank you for sharing your experience with us. We’re truly sorry to hear that the sizing did not meet your expectations and that this has caused inconvenience for both you and your father.
We understand how frustrating it can be when garments don’t fit as expected, and we appreciate your feedback regarding our return process and shipping costs. We are continuously working to improve our policies and customer experience.
To help resolve this matter directly and explore the best possible solution, please contact us at info@hike-adventure.com. Our customer service team will be happy to assist you further and address your concerns.
We value your feedback and the opportunity to improve.
Fantastic customer service and super…
Fantastic customer service and super product of a heated warming vest which my dad loves.
5 de janeiro de 2026
Opinião espontânea
Resposta da Hike Adventure
Thank you very much for your wonderful feedback! We’re thrilled to hear that your dad loves the heated warming vest and that you’re satisfied with our customer service.
We truly appreciate your support and look forward to assisting you again.
Garment seems warm and waterproof as…
Garment seems warm and waterproof as described but is incorrect size. They are sending out the correct size for free
5 de janeiro de 2026
Opinião espontânea
Resposta da Hike Adventure
Thank you for your feedback. We’re glad to hear that the garment meets your expectations in terms of warmth and waterproofing.
We also confirm that the correct size is being sent to you free of charge.
If you need any further assistance, please don’t hesitate to reach out.
Great customer service
Great customer service. Had an issue with sizing and they have been quick to respond and very helpful.
5 de janeiro de 2026
Opinião espontânea
Resposta da Hike Adventure
Thank you for your kind words! We’re glad to hear our team was quick to respond and able to assist you with your sizing issue.
Your satisfaction is very important to us, and we appreciate your feedback.
Great product
Great product but I ordered an incorrect size and they have swiftly dealt with my request. Very happy customer
2 de janeiro de 2026
Opinião espontânea
Resposta da Hike Adventure
Thank you for your kind feedback! We’re pleased to hear that you are happy with the product and that we could swiftly assist you with your size request.
Your satisfaction means a lot to us, and we look forward to serving you again.
I ordered a jacket as a christmas…
I ordered a jacket as a christmas present but unfortunately the XL came through small, I am trying to get a larger one sent, but its been a bit back and forward as I don't do well on computer, and I have to put a review on here first, but until I receive the new one, how can I respond with an excellent review
24 de dezembro de 2025
Opinião espontânea
Resposta da Hike Adventure
We completely understand that navigating online processes can sometimes be challenging, and we’re here to help.
Please be assured that your replacement for the larger size is being arranged. There is no need to leave a review beforehand we want you to be fully satisfied with your new jacket first.
If you need any assistance with the replacement or anything else, please feel free to contact us directly. We appreciate your patience and look forward to ensuring you receive the correct size soon.
Exceeded My Expectations – Will Definitely Order Again
I honestly wasn’t sure at first if this company was too good to be true because the prices are so reasonable, but I’m really glad I took the chance. My order arrived quickly and the products are fantastic. I ordered a heated coat and a heated scarf, and both are great quality and work exactly as described.
I was also pleasantly surprised to receive two free items as part of a promotion they were running at the time, which was a lovely bonus.
It was a gift order and I did order the wrong size coat (no idea why I thought a large would fit!), but the customer service has been brilliant, they replied quickly and were really helpful.
I have nothing but good things to say about Hike-Adventure. My husband and I work outdoors and love hiking and walking, so I’ll definitely be ordering again — heated socks are next on my list!
Highly recommended. 👍
13 de dezembro de 2025
Opinião espontânea
Resposta da Hike Adventure
Thank you so much for your amazing review!
We’re absolutely delighted to hear that your order exceeded your expectations and that you’re happy with both the quality and performance of the heated coat and scarf. It’s great to know the delivery was quick and that the promotional items were a pleasant surprise as well.
We also really appreciate your kind words about our customer service team we’re glad we could help with the sizing issue and make the experience a positive one.
It’s wonderful to hear that you and your husband enjoy outdoor work and hiking, and we’ll be more than happy to help when you’re ready for those heated socks!
Thank you again for your recommendation and support.
Great experience and good customer service
Great experience and good customer service. Dealt with exchange request quickly and efficiently.
3 de janeiro de 2026
Opinião espontânea
Resposta da Hike Adventure
Thank you for your kind feedback!
We’re very pleased to hear that you had a great experience and that our customer service team was able to handle your exchange request quickly and efficiently. Your satisfaction means a lot to us.
If you need any assistance in the future, we’ll be happy to help.
Exchanging snow boots i…
Ordered a pair of snow boots in a size 6, expected to get EU size 39 and got a size 40 which were too big. Emailed customer services, who agreed to send a replacements pair for a 10 euro fee. Boots look nice but not worn for to wrong size
3 de janeiro de 2026
Opinião espontânea
Resposta da Hike Adventure
Thank you for your feedback regarding your recent order.
We appreciate you sharing your experience and are glad you like the boots. We understand the inconvenience caused by receiving the wrong size and that you have arranged a replacement with our customer service team for the additional fee.
If you need any further assistance, please do not hesitate to contact us.
Great quality product
We are very please with the product, great quality but unfortunately did not fit, we contact Hike Adventure and up to now have solved our problem by sending replacements
2 de janeiro de 2026
Opinião espontânea
Resposta da Hike Adventure
Thank you for your feedback.
We’re glad to hear that you are pleased with the quality of the product. We apologize for the sizing issue and appreciate your patience while our team works to resolve the matter by sending replacements.
If you need any further assistance, please don’t hesitate to contact us.
Easy to order from site and arrived…
Easy to order from site and arrived before Christmas. Ordered large heated hoodies but could of done with going up a size as my sons are over 6ft. Contacted about exchanges and they were very quick to respond. Very helpful and would recommend.
30 de dezembro de 2025
Opinião espontânea
Resposta da Hike Adventure
Thank you for your wonderful feedback!
We’re delighted to hear that your order process was easy, your items arrived before Christmas, and that our team was quick and helpful with your exchange request. We appreciate your recommendation and hope your sons enjoy their heated hoodies.
Plus aucune réponse depuis ma demande…
Plus aucune réponse depuis ma demande de retour. Malheureusement, ma veste est trop petite et j'aurai aimé l'échanger. Aucun retour de cette entreprise alors que j'ai suivi la procédure.
26 de dezembro de 2025
Opinião espontânea
Resposta da Hike Adventure
Merci pour votre retour. Nous sommes désolés d’apprendre que vous n’avez pas reçu de réponse concernant votre demande de retour et comprenons votre frustration, surtout après avoir suivi la procédure.
Pour que nous puissions vous aider rapidement, merci de bien vouloir nous contacter directement à l’adresse info@hike-adventure.com
en nous communiquant les détails de votre commande et votre demande de retour. Notre équipe est à votre disposition pour vous accompagner dans l’échange ou toute autre demande.
Nous vous remercions de votre patience et espérons résoudre ce problème rapidement.
Top quality and great service
Made an order with Hike Adventure as heard their products are top quality.. I was so happy when item arrived and it was true what I had heard.. The quality of the item and at such a great cost, shipping was quick too..
I made an error in sizing and emailed Hike Adventure to which they were fast in replying and helped me more than I could imagine.. Would recommend them 100%
3 de janeiro de 2026
Opinião espontânea
Resposta da Hike Adventure
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you are happy with the quality of our products and that our team was able to assist you quickly with your sizing issue. Your recommendation means a lot to us!
If you ever need any further assistance, please don’t hesitate to reach out.
Had a couple of issues but they kept in…
Had a couple of issues but they kept in touch which is the main thing!
2 de janeiro de 2026
Opinião espontânea
Resposta da Hike Adventure
Thank you for your feedback! We're glad to hear that despite a couple of issues, we stayed in touch and kept you informed—that’s very important to us. If you need any further assistance, please don’t hesitate to reach out.
Customer service has been excellent
Customer service has been excellent. Very quick replies and very helpful in regards to exchanging items for different sizes. Items are good quality
22 de dezembro de 2025
Opinião espontânea
Resposta da Hike Adventure
Thank you for your positive feedback! We’re pleased to hear that our customer service was excellent and responsive, and that you found the items to be of good quality. If you need any further assistance or exchanges, we’re always here to help!
Much smaller fit even when looking at…
Much smaller fit even when looking at measurements but quick customer service
2 de janeiro de 2026
Opinião espontânea
Resposta da Hike Adventure
Thank you for your feedback. We're glad to hear you appreciated our quick customer service. We understand the fit was smaller than expected and appreciate you sharing this with us. If you need any further assistance, please don’t hesitate to reach out.
I ordered 2 heated gilets as Christmas…
I ordered 2 heated gilets as Christmas presents. They are very small made so I would recommend going up a size or even 2. Was very annoyed that it wasn’t clearly stated on the website that they don’t come with a battery pack as I didn’t realised this then had to gift 2 gilets for Christmas without batteries - meaning they couldn’t even wear them on Christmas!
Customer service great though, as they are swapping for a bigger size
30 de dezembro de 2025
Opinião espontânea
Resposta da Hike Adventure
Thank you for your feedback and for sharing your experience. We're sorry for any inconvenience caused by the sizing and the missing battery information on the website. We're glad to hear that our customer service team is assisting you with the size exchange. If you need any further help, please feel free to reach out.
Prompt Response
Company have been quick to respond to my exchange request and also offered me other options in addition to exchange for me to consider and choose, which I found helpful.
I purchased a unisex heated jacket.
I would recommend when ordering to go x2 sizes up.
2 de janeiro de 2026
Opinião espontânea
Resposta da Hike Adventure
Thank you for your thoughtful feedback! We're glad to hear our team was quick to respond and provided helpful options for your exchange. We appreciate your sizing recommendation it’s very useful for other customers. If you need any further assistance, please feel free to reach out!
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