HolidayGems Opiniões 

Excellent service. Even spotted my own silly error. Great value for money as well!

Update 18th September:
Following Holiday Gems’ response:
Their response further demonstrates my concern about the lack of ownership and aftercare.
The issue was not simply whether I incurred additional costs—the meet-and-greet service I booked and paid for through Holiday Gems failed. Saying that follow-up calls are “not how we operate” is particularly disappointing. Perhaps Holiday Gems should reconsider this approach when a customer has been let down through no fault of their own.
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I booked and paid Holiday Gems for a meet-and-greet parking service at Bristol Airport, but nobody arrived to collect our car despite us following the supplied instructions.

Holiday Gems repeatedly emphasised that they were only the broker, yet they were the company I booked and paid. Their response was neither helpful nor reassuring, and subsequent emails appeared to suggest that we had failed to follow the instructions. They only said that any additional costs would be “considered,” with little acknowledgment of the stress caused by the failed service.

Since returning from holiday, I have not received a single follow-up call. I find the lack of care, ownership and aftercare incredibly poor.

Martin was extremely helpful with the entire experience from booking to all questions I would highly recommend this company and a special thank you to Martin

We spent two weeks at the Jasmine Palace in Hurghada Egypt. Great locations, great beach, terrible food standards and Hygene.
Did not get off to a great start when they got the room type wrong. The managers In the restaurants were rubbish.
As compensation the hotel gave us access to the a la carte restaurants for the whole of the two weeks. They were rubbish as well
Would not go back there

Vgood so far

Holiday was very reasonably priced for time of year. Sam from holidaygems was very helpful when she rang to confirm booking.

Sam was very helpful. A pleasure to book with and great price

Sam was brilliant, saved our holiday in Hurghada, very professional, took us through the booking process very quickly. Recommended to all.
Thank you Sam

Partypam
Got through to speak to an actual human to ask question about a holiday booking i had booked.

First time booking with holidaygems, confirmation came through pretty quickly. Good low deposit! Only thing is you can't seem to book seats until the holiday is paid off in full which isn't ideal but maybe that's down to the airline?

Very good thanks

Easy to use website booking which gave me a cheaper price

Fantastic customer service from Martin Kavanagh!

Martin was incredibly helpful throughout my holiday booking and made the whole experience easy and stress-free. He was professional, friendly, patient and genuinely went the extra mile to make sure everything was taken care of.

It’s refreshing to receive such great customer service from someone who clearly takes pride in what they do. Martin is an absolute asset to Holiday Gems and deserves to be recognised for the excellent service he provides.

Thank you, Martin — you’re a star! ⭐

Very helpful and a great deal when other companies were charging alot more.
Also went through everything to make sure I was not missing anything.

Easy to use and navigate website. Very comparable rates.

Martin gave us great assistance from start to finish. Looking forward to my holiday with his help, Thanks Martin.

Absolutely guaranteed they put the price up every year from the one you book at, call comes within hours, roughly £60 each, last 4 years in row, never again

Stuart is really friendly and helpful. He confirmed our holiday really quickly after booking. Don’t use any one else but Holiday Gems. Great company and fab staff. Always ask for Stuart when booking. Great sense of humour and chatty

Stuart called just at the right time as I was pre booking 3 seperate rooms on 3 seperate debit cards, Stuart guided me through step by step while on the phone making the whole process hell of a lot easier. Thankyou stuart. Very much appreciated.