HolidayGems Opiniões 

Sam was lovely clear in what I wanted it was no hassle for her to check everything for me

Easy to book great prices
Only problem you don't do paper booking information. As a pensioner and not sure how to print things

I’m extremely disappointed with the service I’ve received from Holiday Gems. We have booked with them several times over the years without any issues, which makes this experience even more frustrating.

I submitted a simple room request — a top‑floor apartment with a sea view — at the time of booking. At no point was it made clear that the “standard apartment” had no balcony, no sea view options, and no possibility of fulfilling such a request. This is basic information that should be clearly stated before taking a customer’s money.

Instead of making any effort to resolve the issue, Holiday Gems simply passed on a refusal from the hotel supplier and closed the matter.

No alternatives, no solutions, no attempt to honour the request, and no acknowledgement of their own lack of transparency during booking.

I even visited the hotel myself in June and was told the same thing — yet Holiday Gems still failed to offer any meaningful assistance or escalation.

As a loyal returning customer, I expected far better than a dismissive “cannot accommodate” response and an email saying “this will be our final response on this matter”.

I have now had to chase them repeatedly, and if I receive no response by close of business today, I will have no choice but to refer the matter to ATOL.

Holiday Gems has shown poor communication, no accountability, and zero willingness to resolve a straightforward issue. This is not the level of service I expect from a company I’ve trusted for a number of holidays.

Amazing customer service Stuart

My concerns were all listened to and promptly acted upon.

Excellent service received and a holiday booking made thanks to Sam. The experience was friendly, efficient and professional, Holiday Gems will be my go to next time I look for a holiday.

Sam was very friendly and helpful.

Holidaygems is a great company to deal with. This my second time booking my holidays with them and every time they have been great. Sam the advisor was very helpful and excellent to deal with. 100%

Spoke with Sam, who was great. She went through everything with me and was very helpful. Thank you.

Stuart gave perfect help in an impressive style too. Thanks very much Stuart

Stuart was really helpful and informative. It was nice being able to talk to a person around a couple of concerns I had. A good experience all round, well done Stuart 😘

Sam the agent was precise and easy to understand, went through everything and made the Booking so easy.

Sam was very friendly and helpful. She was able to accommodate our preferences and offer helpful suggestions to make our journey easier.

Excellent all around service. All staff talked to were knowledgeable and very helpful.
Phone calls replies answered quickly and well sourced.
Sam was excellent couldn't have been better
Thanks Gordon Millatt

Contacted the customer liaison team as requested as the holiday has already ended. No response received. Paid for 5 nights, only received 4 as the flight was due to leave a night before according to their package. So not as described. So you technically lose a night.

The room had dirty hand print marks on the wall as well as broken plugs(photo evidence sent too)The mattress springs were poking my spine the entire time and made my existing spine condition worse. I’ve never seen such a knackered mattress.When I contacted the hotel,booked through hotel gems they offered a mattress topper instead of a new room or mattress. The hotel did not offer any resolution for any of the issues mentioned.

The food was also incorrectly labelled during meal times resulting in me accidentally consuming meat although I’m a vegetarian.

I was given a contact number and email from the agent herself who booked the holiday. On the day of the holiday she had made a mistake on the transfers however she never bothered to respond to the email and it’s now over.

Holiday gems have not rectified this issue despite getting in touch with them.

Also charged an extra further amount after paying to confirm the booking.

We were sent on an excursion by the hotel booked through hotelgems and the driver never turned up on the way back. I was left stranded abroad.When I called the resort they didn’t help. I would head elsewhere for your holidays

The attitude via email was also rude and offhandish once they decided to get back to me. I hope this review helps others think twice before purchasing a package from here

Complaint was not resolved and no resolution was provided though the holiday package was not as described. Avoid at all costs and choose another provider

It was such a pleasure to speak with Martin. Very nice, very helpful, explained everything very clearly and took care of every detail. Thank You so much Martin for Everything

Stuart was brilliant, explained everything and looked for best offer available.

No issues at all very helpful and easy to book

The entire process was really smooth. Spoke with Martin Kavanagh who was really helpful. Recommended company!

Martin our adviser was brilliant , so helpful