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Holidaysafe Travel Insurance Opiniões 

18 728
TrustScore: 4.5 em 5

4,5

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Leia as opiniões dos outros

Classificada 4 em 5 estrelas

The person dealing with my experience was pleasant and helpful. It takes a long time to go through everything which can be a bit frustrating and time conduming! The seemed very exoensive to start wit... Ver mais

Classificada 5 em 5 estrelas

Easy to purchase online and covered my medical conditions thoroughly. Very good price when compared to what some companies wanted, one would not even insure me. Only wanted cover for a short UK break... Ver mais

Classificada 5 em 5 estrelas

I took out some single trip holiday insurance with Holidaysafe because I have used them before. It was a very straight forward exercise to complete the online questions, and then pay for the policy. T... Ver mais

Classificada 5 em 5 estrelas

I have used Holidaysafe as my holiday insurance provider for many years. I find their pricing policy very fair and reasonable. The sales team are knowledgeable with regard to holiday insurance. I hav... Ver mais

Informações sobre a empresa

  1. Companhia de seguros de viagem
  2. Agência de seguros
  3. Companhia de seguros

Sobre Holidaysafe Travel Insurance

Escrito pela empresa

At Holidaysafe, we provide a wide range of travel insurance policies tailored to suit different travelers, budgets, and trip types, including Single Trip, Annual Multi-Trip, Family, Winter Sports, Longstay, and Backpacker options. Our website provides an ‘at a glance’ price and cover comparison, helping you find the most suitable policy for your needs. We’re committed to delivering great cover at affordable prices and ensuring first-class customer service, from purchasing your policy to making a claim or using our emergency assistance service.

Why choose Holidaysafe?

Escrito pela empresa

24 Hour Emergency Medical Helpline
We provide a dedicated medical helpline to all customers, which is available 24 hours a day, every day of the year.
Call Centre
Our friendly customer services team are here to help, so if you have a query or need some help and you would prefer to chat to a real person, please give them a call on 0333 005 1062. We are open 8am-7pm Monday-Friday and 9am-5pm Saturday-Sunday. On Bank Holidays we are open from 10am-4pm (closed on Easter Sunday, Christmas Day, Boxing Day and New Years Day).
Featured in the Which? Best Rate Tables
Holidaysafe has featured in the Best Rate Policy tables since 2010. To view the Best Rate Policy tables for travel insurance online please follow the link: https://www.which.co.uk/money/insurance/travel-insurance/travel-insurance-reviews/best-and-worst-travel-insurance-ad1xp1C7eKFR
Awards & Nominations
Insurance Choice Awards 2024 Finalist, Insurance Times Awards 2024 Finalist, Your Money ‘Travel Insurance Provider of the Year’ 2018, The British Travel Awards’ Bronze Place in the ‘Best Travel Insurance Provider’ category 2017, Moneywise ‘Most Trusted Travel Insurance Provider’ 2016, Moneyfacts ‘Travel Insurance Provider of the Year’ 2014 & 2016, Personal Finance Awards Finalist 2012
Air Doctor Connect
As part of your policy, you also get access to Air Doctor Connect for free, giving you access to over 20,000 doctors in 78 countries. Plus, we’ll waive your excess for outpatient treatment through them!

Informações de contacto

  • Suite 12, 20 Churchill Square, ME19 4YU, Kings Hill, West Malling, Reino Unido

  • holidaysafe.co.uk

Holidaysafe Travel Insurance

Award winning cover starting from under £10 – get your quote today

4,5

Excelente

TrustScore: 4.5 em 5

19 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,5

Todas as opiniões

(18 728)

336 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Excellent service as usual when I…

Excellent service as usual when I renewed my annual travel insurance. The person who talked me through everything was very helpful. I have never had to claim but I do feel confident in my choice. Would recommend

30 de julho de 2026
Classificada 4 em 5 estrelas

Travel Insurance for a couple 79 year’s of age

Who I spoke with when obtaining insurance for 2 holidays was helpful and patient when dealing with a 79 year old with medical issues.

We found the cost quite reasonable compared to other quotes we received.

Just hope if (and we hope we don’t) we have to make a claim we are assisted in a similar manner.

20 de julho de 2026
Classificada 1 em 5 estrelas

I have used Holidaysafe Travel…

I have used Holidaysafe Travel insurance for over 10 years and never made a claim. Following my last trip I claimed for lost luggage. Claim submitted 5 weeks ago and although acknowledgement received on 15 June, since then nothing further heard!

10 de junho de 2026
logótipo da Holidaysafe Travel Insurance

Resposta da Holidaysafe Travel Insurance

Hello,

Thank you for taking the time to leave us a review and I am sorry to learn you have not had a response to your claim.

The claims are handled by the insurer of the policy, Collinson Insurance, which is a trading name of Astrenska Insurance Limited, as per your policy wording.

We have referred this across to the claims team and asked that you are contacted accordingly.

Kind regards,

Claire
Holidaysafe Team

Classificada 5 em 5 estrelas

Best Price

Have used Holidaysafe for quite a few of my holidays. I started using them as the company I previously used increased my premium by over 150%. I have incurable but treatable cancer and my husband also has medical issues, thankfully Holidaysafe are happy to insure us, albeit it is more than I would like to pay but it does depend where we are travelling. We are going to the Caribbean this time and it was £460 compared to other quotes which were over £1500. I cannot comment on how they deal with claims as I have never had to make one. However I would highly recommend them on price alone.

23 de julho de 2026
Classificada 2 em 5 estrelas

Poor customer service

Poor customer service. Staff spoke poor English, did not seem to understand what I was saying, and kept contradicting themselves. They rang back to tell me that what they'd just told me was wrong, then rang back again to tell me that what they'd told me the second time was wrong as well. I ended up cancelling the policy.

21 de julho de 2026
logótipo da Holidaysafe Travel Insurance

Resposta da Holidaysafe Travel Insurance

Hi Alison,

Thank you for taking the time to leave us a review and I am sorry to learn of your experience.

So we can look into this further for you, please can you email us on responses@tifgroup.co.uk and provide your full name, DOB, post code, policy reference and any telephone numbers you would have used to contact us? We can then review the calls in question and provide you with a detailed explanation as to what happened.

Kind regards,

Claire
HolidaySafe Team

Classificada 1 em 5 estrelas

Dealing with Customer Service

I spoke on the phone to one of your customer service team. Unfortunately the gentleman was not English I think Indian, and I had great difficulty in understanding him. I felt very embarrassed at having to ask him to keep repeating the questions. Eventually we got through it but it was a trial to do so. I have used you before . If it were not for my 20% discount I would have terminated the phone call.

10 de julho de 2026
logótipo da Holidaysafe Travel Insurance

Resposta da Holidaysafe Travel Insurance

HI Gillian,

Thank you for taking the time to leave us a review and I am sorry to learn of your experience.

We have sent you an email to discuss this further.

Kind regards,

Claire
HolidaySafe Team

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