By far the best price on this product on the internet and shipped very quickly. Update: Had UPS show up with a return label that was not requested just like user "Will H". Not sure how this can hap... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
I want to caution all potential customers against buying from HomeCue, a company that sells swimming pools but fails to deliver to their customers. I recently purchased HomeCue and have not received t... Ver mais
I really enjoyed working with this company. Great pricing for sure and overall communication was great. The one thing was I disappointed in was the lack of communication when it came to tracking infor... Ver mais
A empresa respondeu
My order placed arrived within 5 days (2 being the weekend), Very excited, setup and began using. Quit working within 2 weeks. Been over a week and still waiting the replacement to be sent. Very sa... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Discover HomeCue's Wide Range – Including Inflatable Hot Tubs, Framed Swimming Pools, and Durable Pumps. Experience Year-Round Comfort with Fantastic Savings on Leading Brands! In partnership with Shopify Planet, we're proud to offer carbon-neutral shipping. Benefit from Free 1-3 Day Shipping on All Orders and Easy 30-Day Returns, No Questions Asked.
Informações de contacto
Estados Unidos da América
- support@homecue.com
- homecue.com
3,4
Aceitável
111 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Homecue
Hey Jennifer,
Your feedback is immensely appreciated and motivates us to continue providing excellent service. We're grateful for your support and look forward to serving you again.
Best Regards,
HomeCue Support
Shipping was incredibly fast
Shipping was incredibly fast. Product was new and great.
5 de março de 2024
Resposta da Homecue
Hey Daniel,
Your feedback is immensely appreciated and motivates us to continue providing excellent service. We're grateful for your support and look forward to serving you again.
Best Regards,
HomeCue Support
Resposta da Homecue
Hey M,
Your feedback is immensely appreciated and motivates us to continue providing excellent service. We're grateful for your support and look forward to serving you again.
Best Regards,
HomeCue Support
There's a reason why it's hard to find…
There's a reason why it's hard to find reviews for this company. Stay away!
25 de fevereiro de 2024
Opinião espontânea
Resposta da Homecue
Hi John,
It looks like your order was delivered under tracking 271506099657 on March 1st. Let me know if you have any concerns with the product or service and please reach out to support@lucaneo.org or live chat through our website. Thank you.
Best Regards,
HomeCue Support
Great product
21 de fevereiro de 2024
Resposta da Homecue
Hey Brian,
Your feedback is immensely appreciated and motivates us to continue providing excellent service. We're grateful for your support and look forward to serving you again.
Best Regards,
HomeCue Support
I have to call 5 times to track it down…
I have to call 5 times to track it down and
21 de fevereiro de 2024
Resposta da Homecue
Hi,
Could you provide your order number or tracking number so we can better assist you? Thank you!
Best Regards,
HomeCue Support
Resposta da Homecue
Hey Kathy,
Your feedback is immensely appreciated and motivates us to continue providing excellent service. We're grateful for your support and look forward to serving you again.
Best Regards,
HomeCue Support
Resposta da Homecue
Hey Emma,
Your feedback is immensely appreciated and motivates us to continue providing excellent service. We're grateful for your support and look forward to serving you again.
Best Regards,
Lucaneo Support
Resposta da Homecue
Hey Jim,
Your feedback is immensely appreciated and motivates us to continue providing excellent service. We're grateful for your support and look forward to serving you again.
Best Regards,
Lucaneo Support
Timely delivery & no problem with the…
Timely delivery & no problem with the order
13 de fevereiro de 2024
Resposta da Homecue
Hey Mike,
Your feedback is immensely appreciated and motivates us to continue providing excellent service. We're grateful for your support and look forward to serving you again.
Best Regards,
Lucaneo Support
Great prices
Great prices, they have the most competitive prices on the market and the pool arrived in just 3 days! Would purchase from them again.
16 de fevereiro de 2024
Opinião espontânea
Resposta da Homecue
Hey Jake,
Your feedback is immensely appreciated and motivates us to continue providing excellent service. We're grateful for your support and look forward to serving you again.
Best Regards,
Lucaneo Support
Excellent service...the product arrived…
Excellent service...the product arrived on time and we were kept up to date on it's location. Item was large and was packaged very well and sent via Fed Ex and they did an excellent job with delivery. Very happy with this company as they were priced very well and delivery was FREE for such a large item we were pleasantly surprised.
9 de fevereiro de 2024
Resposta da Homecue
Hey LB,
Your feedback is immensely appreciated and motivates us to continue providing excellent service. We're grateful for your support and look forward to serving you again.
Best Regards,
Lucaneo Support
The website states quick shipping and…
The website states quick shipping and receive items within 2 to 3 days. After a week in a half I reached out and asked for a tracking number because my order was at a stand still. Once I reached out via email they created a shipping label and then emailed me stating the item was shipped. Be aware there is know contact number to reach them you can only reach them via email so I was nervous at first once I found that out. Overall my product did arrive as described. It was just delayed and if I didn't send that email I'd probably still be waiting.
3 de fevereiro de 2024
Resposta da Homecue
Hey Nigel,
Usually our orders are delivered to the customers within 2-3 business days. However, sometimes due to unforeseen circumstances the order might get delayed. To compensate for this delay, we are happy to offer you a discount of 15% on your next order. Our support team just sent you a code via email.
Best Regards,
Lucaneo Support
We just moved here and miss our spa at…
We just moved here and miss our spa at our old house, unsure of what to buy we found this great inflatable unit and WOW, it is fantastic.
6 de fevereiro de 2024
Resposta da Homecue
Hey Leslie,
Your feedback is immensely appreciated and motivates us to continue providing excellent service. We're grateful for your support and look forward to serving you again.
Best Regards,
HomeCue Support
My package did not arrive at all and they will not respond to a request to ship a replacement
My package did not arrive on time. I contacted the company and they basically just parroted the same information that I could read online about my package. It was listed as on the truck for delivery 4 days in a row this week with zero attempts at delivery. I have asked that they consider the package lost and send a replacement and they will not respond. Not a good experience at all!
1 de fevereiro de 2024
Resposta da Homecue
Hi Clare,
Unfortunately the local Fedex office had issues with delivering your order. However according to the tracking number it seems like the hot tub was delivered a day later. Please reach out at support@lucaneo.org if you have any further concerns.
Best Regards,
Lucaneo Customer Support
Purchasing from Lucaneo was a great…
Purchasing from Lucaneo was a great experience! Website was easy to use. They have the best prices on the internet. Our spa came quickly and is exactly what we wanted.
19 de janeiro de 2024
Resposta da Homecue
Hey,
Your feedback is immensely appreciated and motivates us to continue providing excellent service. We're grateful for your support and look forward to serving you again.
Best Regards,
HomeCue Support
Seems deceptive.
I ordered a large trampoline at a good price. I received an email the next day from the company indicating that there was a “listing error” on the website and that the trampoline was about 2/3 the size of the one I ordered. The company indicated that if they did not hear back from me by the next business day that they would ship the smaller trampoline to me. Fortunately I saw the email and cancelled the order, but this seems deceptive; if I had not caught this email immediately, I would have been saddled with a much smaller trampoline at the same price. The company could also have honored the sale, which did not occur.
29 de janeiro de 2024
Opinião espontânea
Resposta da Homecue
Hi John,
We apologize for the inconvenience. We no longer have the item in stock, otherwise we would have honored the sale. If you have any further questions please contact us at support@lucaneo.org.
Best,
Lucaneo Customer Service
Product was delivered as ordered and on…
Product was delivered as ordered and on time very pleased
16 de janeiro de 2024
Resposta da Homecue
Hey Richard,
Your feedback is immensely appreciated and motivates us to continue providing excellent service. We're grateful for your support and look forward to serving you again.
Best Regards,
HomeCue Support
Fast shipping and great service.
Fast shipping and great service.
23 de janeiro de 2024
Opinião espontânea
Resposta da Homecue
Hey,
Your feedback is immensely appreciated and motivates us to continue providing excellent service. We're grateful for your support and look forward to serving you again.
Best Regards,
HomeCue Support
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