HomeLet Opiniões 

5348
•
TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Shirazul was clear and concise with my renewal information. Took me through the process while ensuring I get a chance to ask questions when needed. Explained what is included and happy to email all ot... Ver mais

Classificada 5 em 5 estrelas

The customer service agent I spoke with, Thomas Kempson, was very helpful and knowledgeable explaining all options. There was no pressure to sign up immediately & I was left to consider their policy... Ver mais

Classificada 5 em 5 estrelas

i had a great experience with connor smith while setting up my insurance, he made everything so clear and talked me through everything making sure i had full understanding. very happy with my overall... Ver mais

Classificada 5 em 5 estrelas

A massive thankyou to Valentin Valeanu he explained everything so I understood and made the whole process very easy, the price is amazing for what you get covered for

Informações sobre a empresa

  1. Agência de seguros

Escrito pela empresa

HomeLet is award-winning: Sunday Times Top 100 Best Companies to Work For employer two years running, Feefo Gold Trusted Service Award winner (based on over 6,000 independent customer reviews) ESTAS Best in Sector Tenant Referencing & Insurance 2019, ESTAS Supplier of the Year 2019, UK Top 50 company for customer service for three years running.


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

5 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,8

Todas as opiniões

(5348)

726 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

I received a text message from homeLet…

I received a text message from homeLet to ring them up to discuss certain policies regarding cover for the new property I was moving into. I got through very quickly to Thomas Kempson who was very professional and incredibly helpful in relaying all the appropriate policies and information about those policies that i needed. I set up a direct debit within minutes and now I don’t need to worry about being covered from the moment I move into. Tom was incredibly polite and the whole process was as easy as it could have been.

15 de setembro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great customer service

I was serviced by Adam Key, who was very warm and friendly on the phone and who walked me through the process of setting up my home insurance clearly. I very much appreciated his help!

14 de setembro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great experience with Valentin Valeanu

Had a great experience with Valentin Valeanu - he made everything very clear and was super friendly and helpful. The process of renewing my policy only took a few minutes and was completely painless. Their customer service is fantastic and the policies are affordable too - would definitely recommend!

14 de setembro de 2026
Opinião espontânea
Classificada 2 em 5 estrelas

Misleading communications

I've done tenant referencing with HomeLet twice. Both times they bombarded me with extremely misleading communications suggesting that there were extra steps for me to complete, when actually they were just trying to sell me insurance. I have very little confidence in their referencing.

1 de setembro de 2026
Opinião espontânea
logótipo da HomeLet

Resposta da HomeLet

Thank you for sharing this feedback, and we are genuinely sorry that your experience with our communications has left you feeling misled and lacking confidence in our referencing.
What you have described is not how we want our messages to come across, and we would really like to review this in more detail so we can understand exactly what you received and how we can improve.
To look into this properly, please could you provide your full name and/or reference number to customer/experience@homelet.co.uk

Classificada 5 em 5 estrelas

Easy with great service

Rachel Harvey was very professional with a friendly attitude and happy to deal with my idiot questions. The whole transaction was concluded quickly and efficiently and much appreciated. Please pass on my thanks to Rachel - thank you.

10 de setembro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Tenant Insurance Renewal

Connor Smith of the customer service was very helpful and friendly during my insurance renewal this morning. The whole process was quick and smooth. Thanks!

10 de setembro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I was very happy with the service

I was very happy with the service. They were clear with the information and what was offered and never felt pressured into anything, but given the choice as well as if wanting to decide and choose later. Nathan Smith was kind and very friendly and took the time to explain options to me and never rushing me as well listened to what I had to say as well. I am very happy with the service he provided.

9 de setembro de 2026
Opinião espontânea

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