Shirazul was clear and concise with my renewal information. Took me through the process while ensuring I get a chance to ask questions when needed. Explained what is included and happy to email all ot... Ver mais
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Leia as opiniões dos outros
The customer service agent I spoke with, Thomas Kempson, was very helpful and knowledgeable explaining all options. There was no pressure to sign up immediately & I was left to consider their policy... Ver mais
i had a great experience with connor smith while setting up my insurance, he made everything so clear and talked me through everything making sure i had full understanding. very happy with my overall... Ver mais
A massive thankyou to Valentin Valeanu he explained everything so I understood and made the whole process very easy, the price is amazing for what you get covered for
Informações sobre a empresa
Escrito pela empresa
HomeLet is award-winning: Sunday Times Top 100 Best Companies to Work For employer two years running, Feefo Gold Trusted Service Award winner (based on over 6,000 independent customer reviews) ESTAS Best in Sector Tenant Referencing & Insurance 2019, ESTAS Supplier of the Year 2019, UK Top 50 company for customer service for three years running.
Informações de contacto
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I received a text message from homeLet…
I received a text message from homeLet to ring them up to discuss certain policies regarding cover for the new property I was moving into. I got through very quickly to Thomas Kempson who was very professional and incredibly helpful in relaying all the appropriate policies and information about those policies that i needed. I set up a direct debit within minutes and now I don’t need to worry about being covered from the moment I move into. Tom was incredibly polite and the whole process was as easy as it could have been.
Customer service was amazing
Customer service was amazing! His name is Enoch Biney.
Great customer service
I was serviced by Adam Key, who was very warm and friendly on the phone and who walked me through the process of setting up my home insurance clearly. I very much appreciated his help!
Rachel was a star
Thomas Kempson was super clear!
Thomas Kempson was super clear, approachable and made the whole process incredibly easy. Would highly recommend!
Great experience with Valentin Valeanu
Had a great experience with Valentin Valeanu - he made everything very clear and was super friendly and helpful. The process of renewing my policy only took a few minutes and was completely painless. Their customer service is fantastic and the policies are affordable too - would definitely recommend!
Michael Brennan was both professional…
Michael Brennan was both professional and supportive. The process was quick and easy with no hard selling.
Misleading communications
I've done tenant referencing with HomeLet twice. Both times they bombarded me with extremely misleading communications suggesting that there were extra steps for me to complete, when actually they were just trying to sell me insurance. I have very little confidence in their referencing.

Resposta da HomeLet
Ashanti Reid did a fantastic job…
Ashanti Reid did a fantastic job helping me out with my home insurance she did a great job explaining everything to me
Easy with great service
Rachel Harvey was very professional with a friendly attitude and happy to deal with my idiot questions. The whole transaction was concluded quickly and efficiently and much appreciated. Please pass on my thanks to Rachel - thank you.
Tenant Insurance Renewal
Connor Smith of the customer service was very helpful and friendly during my insurance renewal this morning. The whole process was quick and smooth. Thanks!
Shirazul was very helpful over the…
Shirazul was very helpful over the phone and guided me step-by-step through all the necessary processes. Customer service was excellent!
Very good service and communication.
Rachel Harvey was very helpful...
Rachel Harvey was very helpful and easy to work with when it was time to renew my landlord's insurance.
I was very happy with the service
I was very happy with the service. They were clear with the information and what was offered and never felt pressured into anything, but given the choice as well as if wanting to decide and choose later. Nathan Smith was kind and very friendly and took the time to explain options to me and never rushing me as well listened to what I had to say as well. I am very happy with the service he provided.
Rachel Harvey was excellent in handling…
Rachel Harvey was excellent in handling my enquiry and was knowledgeable
Great service
Spoke to Ashanti Reid about renewing our home contents insurance. Ashanti was polite, friendly, helpful and efficient.
Rachel Harvey was very efficient and…
Rachel Harvey was very efficient and pleasant dealing with my insurance renewal. Thank you
A well detailed analysis of the…
A well detailed analysis of the insurance policy. 👌 Good job 👏
Enoch was so professional and speaks so…
Enoch was so professional and speaks so clearly
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