HomeLet Opiniões 

I had a very good conversation with Ashanti Reid, she explained into details on the insurance cover for the property I am about to rent and answered my questions very well.

The worst communicating and most incompetent company of any kind I have ever had to deal with.

Acting as a guarantor for a friend, i only found out information was outstanding through her after chinese whispers made its way from all the other parties

i had made several contacts through the portal and no response

eventually we contacted through whatsapp, they requested further proof of ID (2 forms were already provided) i asked if a Drivers Licence would suffice and they suggested i should send it over - only to be told it would require further review (so much for minimising data collection) They then told me the real reason was they couldnt identify me in a credit check, so i sent over a redacted bank statement as well.

Later it was found that they did not need the Drivers Licence or the bank statement because they had inserted the wrong details when performing the credit check and my previous details would have been suffice.

To top if off in between this i recieved cheek from the support team on whatsapp until after they realised their mistake.

As others have stated, i have no idea what the good reviews are on here. As a guarantor this is the worst a company could possibly be.

Adam Key provided a very friendly and helpful experience

Rachel was friendly and efficient.
Offered me what I needed with no fuss.
Excellent service. Thank you

Thank you, Nathan Smith, for helping us through our letting journey! Easy and reliable, providing all necessary and important information, as well as any other options to fit our needs and budget.

I spoke to Rachel Harvey and she was very kind and helpful. Explained everything very well.

Inexpensive cover for peace of mind. Adam Key was very responsive and sent all the information through to review. Easy to set up over the phone and convenient that he had all our details as we were being vetted by HomeLet.

Good communication, well experience and well explanation.
I understood everything based on how I had clear expectations from Tom

Had a call with Shirazul today to set up insurance. It was all very quick, professional and he was very helpful. He's even organised a call with someone to talk about broadband! Great service.

Rachel Harvey was extremely courteous, knowledgeable and professional. She is a pleasure to deal with and speak to, many thanks Rachel.

Ashanti Reid provided excellent customer service - she was very friendly and clear helping me through every step of the process. Thanks Ashanti!

Rachel Harvey was friendly, professional and very efficient.

Rachel Harvey was very helpful and got my policy renewed quickly and efficiently.

I spoke with Tom to set up some house insurance, he was super helpful and efficient to get us set up with the most suited package for us. Would definitely recommend!

The service was very good, which should be standard but sadly is not always the case these days. Rachel, who I spoke to, was polite, helpful and a pleasure to deal with. Thank you.

My insurance cover was due for renewal and Shirazul was there to help me understand my options and the covers included under each one of them. We exchanged quite a few emails and he responded kindly to all my queries. He was very professional and clear during our communication.

Connor Smith Was very efficient and sorted my renewal out within a few short minutes. He was very professional.

Homelet has a good product and Rachel Harvey went through the policy and why it was better than the comparison site policies. She was polite,helpful and went to a lot of trouble for me.

The service personnel ( Ashanti Reid), was very warm and professional.

She guided me excellently through the process and her explanation was apt.

I am happy with the customer service today and my experience was great.