Excellent, uncomplicated service from the extremely professional and friendly Vrishin today! He was not only clear and quick but also stayed on the phone beyond office hours to sort out all the detail... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
I recently dealt with Rachel Harvey while renewing my landlord’s insurance, and I couldn’t be more pleased with the service I received. Rachel was extremely efficient throughout the entire process... Ver mais
A empresa respondeu
I have insured my buy‑to‑let property with HomeLet for the past 20 years. During this time, I have had two major subsidence claims, both of which were handled smoothly and settled without any diffic... Ver mais
A empresa respondeu
Rachel Harvey phoned me at a time previously agreed and was professional, friendly and empathetic. She made sure I was aware of all my options and that I was happy with my next actions.
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
HomeLet is award-winning: Sunday Times Top 100 Best Companies to Work For employer two years running, Feefo Gold Trusted Service Award winner (based on over 6,000 independent customer reviews) ESTAS Best in Sector Tenant Referencing & Insurance 2019, ESTAS Supplier of the Year 2019, UK Top 50 company for customer service for three years running.
Informações de contacto
4,8
Excelente
5 mil opiniões
Respondeu a 85% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent
Excellent, uncomplicated service from the extremely professional and friendly Vrishin today! He was not only clear and quick but also stayed on the phone beyond office hours to sort out all the details - very kind. The documents were online within the hour, everything exactly as explained. Highly recommended; many thanks!
22 de abril de 2026
Opinião espontânea
Resposta da HomeLet
Thank you for sharing your experience. We’re pleased to hear that Vrishin delivered clear, quick, and highly professional support, even staying beyond office hours to finalise the details. Your recommendation means a great deal to us.
Tenants Liability and Contents insurance
I’d like to thank Valentin Valeanu for helping me set up my Tenants Liability and Contents insurance. He was incredibly thorough in explaining how the policy protects both my own belongings and my liability toward the landlord's fixtures and fittings. The process was quick, and he was incredibly patient and took the time to answer every one.
22 de abril de 2026
Opinião espontânea
Resposta da HomeLet
Thank you for your wonderful feedback. We’re delighted to hear that Valentin provided such thorough, patient, and clear support while helping you set up your Tenants Liability and Contents insurance. It’s great to know the process felt quick and well‑explained.
I recently dealt with Rachel Harvey…
I recently dealt with Rachel Harvey while renewing my landlord’s insurance, and I couldn’t be more pleased with the service I received. Rachel was extremely efficient throughout the entire process and consistently followed through on everything she said she would do, always calling back promptly as promised.
The whole experience was handled professionally, smoothly, and with great attention to detail. It made what can often be a time-consuming task feel straightforward and well managed.
I can highly recommend Rachel and Homelet.
20 de abril de 2026
Opinião espontânea
Resposta da HomeLet
Thank you for sharing your experience. We’re pleased to hear that Rachel handled your renewal with such efficiency, professionalism, and attention to detail. It’s wonderful to know the process felt well managed from start to finish. Your recommendation means a great deal to us.
Very good customer service and …
Very good customer service and very friendly the person I was speaking too was Adam Key and he was very helpful with all my queries
21 de abril de 2026
Opinião espontânea
Resposta da HomeLet
Thank you for your lovely feedback. We’re really pleased to hear that you received great customer service and that Adam was friendly and helpful with all your queries.
Got to speak to an advisor
Got to speak to an advisor , Rachel Harvey, immediately without going through any lengthy options process who delat with my query very efficiently and quickly
22 de abril de 2026
Opinião espontânea
Resposta da HomeLet
Thanks for the great review! It’s wonderful to hear that you got through to Rachel right away and that she sorted everything out so quickly and efficiently
Homelet Rent Insurance
I’ve just rented a new flat, and Lauren Loake made the process of setting up tenant insurance very easy. She was patient in answering my questions and took the time to clearly explain the different aspects of the policy.
21 de abril de 2026
Opinião espontânea
Resposta da HomeLet
Thanks for the great review! It’s wonderful to hear that Lauren was patient, helpful, and made the whole process straightforward for you.
I have insured my buy‑to‑let property…
I have insured my buy‑to‑let property with HomeLet for the past 20 years. During this time, I have had two major subsidence claims, both of which were handled smoothly and settled without any difficulty. Their communication and overall service have consistently been excellent.
Most recently, I had the pleasure of dealing with Rachel Harvey, who responded to all my queries promptly and efficiently, and demonstrated impressive knowledge throughout. I thoroughly recommend this company for their reliable service and very competitive rates. Thank you Rachel.
21 de abril de 2026
Opinião espontânea
Resposta da HomeLet
Thanks so much for your fantastic review! It’s amazing to hear you’ve been with HomeLet for 20 years and that your claims and service have always been handled so well. We’re really glad Rachel was able to support you so efficiently and knowledgeably. We truly appreciate your recommendation.
Rachel Harvey - great customer service
Rachel Harvey was excellent. Her communication (both email and on the phone) was prompt, friendly and efficient. She made the entire renewal process easy for us. Fabulous customer service.
20 de abril de 2026
Opinião espontânea
Resposta da HomeLet
Thank you so much for your lovely feedback. We’re delighted to hear that Rachel made your renewal process so smooth and straightforward. Providing prompt, friendly and efficient service is exactly what we aim for, and it’s great to know she delivered that for you. We really appreciate you taking the time to share your experience.
Referencing final steps
Worked with Adam Key to get the final steps of my referencing sorted. Great staff and great support ensuring the final steps went by as smooth as possible. Highly recommend!
20 de abril de 2026
Opinião espontânea
Resposta da HomeLet
Thank you for sharing your feedback. We’re really pleased to hear that Adam was able to support you through the final steps of your referencing and make the process run smoothly. We appreciate your recommendation and are glad you had such a positive experience.
Professional and friendly!
Ashanti was really friendly and professional, made the whole process very easy
20 de abril de 2026
Opinião espontânea
Resposta da HomeLet
Thank you for your feedback. We’re so pleased to hear that Ashanti was friendly, professional and made the process easy for you. We really appreciate you taking the time to share your experience.
Excellent service from Rachel Harvey
Excellent service from Rachel Harvey. She ensured I understood all the documentation and was extremely helpful.
17 de abril de 2026
Opinião espontânea
Resposta da HomeLet
Thank you for your kind feedback. We’re delighted to hear that Rachel provided excellent service and took the time to ensure everything was clearly explained. We really appreciate you sharing your experience.
Ashanti Reid helped me today
Ashanti Reid helped me today, super quick and easy she did a fabulous job!
17 de abril de 2026
Opinião espontânea
Resposta da HomeLet
Thank you so much for your feedback. I’m really pleased to hear Ashanti was able to help you quickly and make everything easy. I’ll make sure your lovely comments are passed on to her.
Great service
Rachel Harvey explained the changes clearly and answered various questions for me- great service
17 de abril de 2026
Opinião espontânea
Resposta da HomeLet
Thank you for taking the time to share your feedback. I’m really glad to hear Rachel explained everything clearly and was able to answer your questions. I’ll make sure your great comments are passed on to her.
Clare is amazing attending and giving…
Clare is amazing attending and giving details about the property. Reliable and always there to answer questions about the property.
10 de abril de 2026
Opinião espontânea
Resposta da HomeLet
Thank you for your 5 star review
Rachel Harvey phoned as agreed…
Rachel Harvey phoned me at a time previously agreed and was professional, friendly and empathetic. She made sure I was aware of all my options and that I was happy with my next actions.
16 de abril de 2026
Opinião espontânea
Resposta da HomeLet
Thank you for sharing this lovely feedback. I’m so pleased to hear Rachel was professional, friendly and empathetic, and that she clearly explained all your options. Your comments will be shared with her.
Rachel Harvey 5 stars
Rachel Harvey was friendly - efficient and knowledgeable
15 de abril de 2026
Opinião espontânea
Resposta da HomeLet
Thank you for your feedback. I’m really pleased to hear that Rachel was friendly, efficient and knowledgeable during your interaction. Your lovely comments will be shared with her.
Rachel Harvey
Rachel Harvey was so helpful to us who have not previously rented a property. Rachel explained all aspects of renters property insurance so clearly making it easy to understand.
15 de abril de 2026
Opinião espontânea
Resposta da HomeLet
Thank you for taking the time to share this feedback. I’m so pleased to hear that Rachel was able to explain everything clearly and make renters’ property insurance easy to understand. Your comments will be passed on to her.
Very helpful and good service
Very helpful and good service. Spoke with Adam Key and was brilliantly informative with everything and helpful
15 de abril de 2026
Opinião espontânea
Resposta da HomeLet
Thank you for your feedback. We’re really pleased to hear that Adam provided such helpful and informative support. It’s great to know you received excellent service.
Excellent service
I dealt with Rachel Harvey today via phonecall and had a very positive experience. I found her to be very helpful, informative and understanding with the questions I had and able to answer these in a way I understood. I look forward to dealing with her again.
15 de abril de 2026
Opinião espontânea
Resposta da HomeLet
Thank you for taking the time to share your experience. I’m delighted to hear that Rachel was helpful, informative and understanding, and that she was able to answer your questions clearly. We’re glad the call was such a positive one, and we look forward to assisting you again in the future.
Searching for a comprehensive policy ...
Searching for a comprehensive policy for my tenancy to include pet cover I found the Homelet policy offering fitted the bill exactly. The agent, Adam was very polite and thorough in ensuring the policy met my needs answering all my queries clearly. Would recommend.
15 de abril de 2026
Opinião espontânea
Resposta da HomeLet
Thank you for sharing your feedback. We’re delighted to hear that the policy met your needs and that Adam provided polite, thorough and clear support throughout. We really appreciate your recommendation.
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